David Kuciel is seeking a customer service position and has over 10 years of experience in customer service, operations management, and human resources roles. He currently works as a Team Leader at Minacs in Warren, MI, where he trains new employees and coaches a team of 20. Previously he has held positions as a Store Manager, Operations Manager, and District Specialist at various retail companies. He has a diploma from Sterling Heights High School and some college coursework in business and marketing.

1. David Kuciel
25234 Barbara st.
Roseville, Michigan 48066
(586)218-7554 Home
(586)764-9849 Cell
davidkuciel@gmail.com
OBJECTIVE
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Looking to advance in customer service field with upcoming and growing
company, Utililizing my managerial and customer service skills to listen and fulfill
the customers needs and wants.
EMPLOYMENT HISTORY
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Minacs, Warren, MI (Onstar)
02/2011 - present
Team leader in CLT dept (Customer Retention)
Current position : Team Leader of (abay) training .This position is to welcome
new team members into the department. After 10 days of classroom training they
arrive on the call center floor and they will begin to receive live incoming calls.
On these calls I will complete daily monitors and also have side by side coaching
with each of the team members . During this time we will discuss what is
working well for them and also discuss opportunity's that they may have with
either the process or call flow. Goals are set for graduation Quality scores 80%
or above and Save Rate of 38%.Current graduation rate is 85%.
I am also responsible for coaching my current team of 20 individuals with weekly
monitors and feedback
Daily payroll completion
Adherence is monitored throughout the day ensuring my team meets company
standards for call time, after call work and also account research .

2. Writing and administer Performance agreements when needed and follow
process when termination is necessary.
AVI Food systems, Madison Heights, MI
010/2010 - 02/2011
Route Driver / Vending attendant
Listen to customers needs and wants, and try to fill them so that is possible to
have food and beverages
they want. Inventory control, Daily filling service at multiple locations, ordering
goods according to location needs.
Catering assistants when needed.
Ink Stop, Royal Oak, MI
04/2009 – 08/2010
Store Manager - HR District Specialist
Store Manager and HR District specialist. Performed daily store operations,
Interviewed Manager and asst managers for multiple locations.
Performed HR internal audits district wide, and assisted individual stores
with HR issues that may have occurred in there buildings.
Other previous employers and positions:
Casual Male- Store Manager
Babies R US- Operations Manager
Burlington Coat Factory- Various positions my final position Operations
Manager

3. EDUCATION
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Sterling Heights high school, Sterling Heights, Mi
Diploma Received
Macomb Community College, Warren Mi
Attended college with major in Business with a minor in Marketing
SKILLS AND ABILITIES
Computer skills with programs such as Word and excel programs.
David Kuciel References
John Tomaszewski
Burlington Coat factory Store Manager
Babies R Us Store Manager
Phone Home: 248-673-6861
Work: 248-559-7460
Emily Stewart Dodd
Teacher MISD
Phone Home: 248-808-9870