Rachel Kuhn has over 10 years of experience in customer service and order management roles at PPG Architectural Coatings, where she currently serves as Order Management Coordinator. Prior to that, she was a Customer Relations Representative and Assistant Store Manager at Francesca's Collections Boutique. She has a B.S. in Media Arts and Animation from The Art Institute of Pittsburgh and participated in a six-week intensive music program in Graz, Austria focused on classical and operatic training.

1. RACHEL A. KUHN
1017 Phillips Court, Unit D Montrose, CO 81401 (412) 616-9189 darakuhn@gmail.com
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PPG Architectural Coatings Nov. 2015 to Present
Order Management Coordinator 400 Bertha Lamme Drive Cranberry Township, PA 16066
 Responsible for distribution of incoming Orders and Credits requests and mailboxes.
 Run Reports for all Order Management.
PPG Architectural Coatings Feb. 2013 to Nov. 2015
Customer Relations Representative 400 Bertha Lamme Drive Cranberry Township, PA 16066
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Energetic, dedicated associate with strong interpersonal skills. Proven ability to work effectively in a variety of time-sensitive
and deadline-based settings and scenarios
 Demonstrates strong understanding of company products and policies.
 Efficient at placing multiple orders into the multiple proprietary systems used by PPG.
 Effective at answering questions regarding pricing, variety, and stock availability in a time-sensitive
environment while accomplishing multiple other tasks and routine duties.
 Displays thorough and up-to-date knowledge of company products and services giving sales representatives
a competitive advantage in building rapport with PPG Dealers, Company Stores, and customers.
 Recognized for communicating forthcoming company initiatives to sales representatives along with those of
local competitors to facilitate increased product sales.
 Lead department new-employee trainer for order-entry, customer management, and process organization.
 Facilitator for the United Way Campaign – Special Recognition Jul. 16, 2014
 Workload Achievement for United Way orders Oct. 6, 2014
 Top Call-Taker Award – (Month of October) Nov. 5, 2014
 Top Call-Taker & Order Entry Award (Month of November) Dec. 8, 2014
 Top Call-Taker Award (Month of December) Jan.14, 2015
 Top Calls, Credits and Orders award (Month of January) Jan. 17, 2015
Francesca’s Collections Boutique 2009 to 2010
Assistant Store Manager 5426 Walnut Street Pittsburgh, PA 15223 (412) 621-0355
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Played a leading role in the success of our store in a highly competitive marketplace. Responsibilities included:
 Leading the sales team on a daily ongoing basis,
 Organizing and tabulating product inventory.
 Marketing for the various locations.
 Led and motivated store team to increase sales and improve efficiency.
 Managed store stock levels – made key decisions about stock level and stock control.
 Played key role in developing advertising concepts – special events, exhibitions, and displays.

2.  Promoted the company locally by both communicating directly with the community and also utilizing
various social media tools.
 Initiated changes to improve business and competitiveness within the local marketplace.
 Maintained awareness of market trends in the retail industry.
B.S. Media Arts and Animation (near completion), The Art Institute of Pittsburgh, Pittsburgh, PA, 2007-Current
Adobe programs such as Photoshop, After Effects, Flash
and Premier; Autodesk 3D Studio Max Software as well as
Maya and some Z-Brush, color and computer applications
including Wacom tablet.
Art styles such as: 2-D sketching (pen, ink and pencil) in
character design, environment and perspective; painting in
water color and acrylic.
Advanced skills in Microsoft Office: Power Point, Word, Outlook
and Excel.
AIMS 2003
Graz, Austria 28 East 69th
Street Kansas City, MO 64113 http://aimsgraz.com/
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AIMS – (American Institute of Musical Studies) A highly-respected European classical and operatic music internship program
which counts numerous world-renowned performers as alumni. This program involved six weeks of intensive training with
international faculty.
Training included:
 Vocal and Operatic coaching.
 Daily intensive rehearsals and performances.
 Language study in both Lyric and Classical French, Italian, and German.