Davalyn Resume
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This document contains the resume of Davalyn D. Chambers. It summarizes her professional experience working in customer service and administrative roles for various companies since 2003. She has an Associate's Degree in Criminal Justice and has consistently exceeded performance metrics in roles resolving issues for customers. Her most recent experience since 2015 has been as a Customer Service Representative for ServiceMaster, resolving concerns via email and phone.
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- 1. Davalyn D. Chambers 5062 Dianne Dr. Memphis, TN 38116 Cellular: (901) 218-0039 Home: (901)719-2000 msddchambers01@yahoo.com Objective: To seekemploymentgrowthandadvancementwithinacorporationthat encouragesandrewardsexceptional workperformance. Education: May 2011 SouthwestTN Comm.College Associate’sDegree - Criminal Justice Studies,Magna Cum Laude Dean’sList– Fall 2003, Spring2004 and Fall 2010. Phi ThetaKappa Honor Society,UpsilionDeltaChapter. CollegiateAll-AmericanScholar,2004. Experience: April 2015 - Present ServiceMaster,Terminix National Accounts, CustomerService Representative Communicate viaemail andtelephonewithNational Accounts Managers,technicians,locationcontacts andcorporate liaisonsto resolve workorderandbillingconcerns. Extensive customerservice,research,troubleshootingandpayment services. Feb.2014 – April 2015 ServiceMaster,American Home Shield CustomerRetentionRepresentative Communicate viatelephoneand email withhomeowners andinternal departments toresolve escalatedissuesrelatedtoworkorders, contract coverage andbilling. Researchandtroubleshootissuestoretaincustomers. Extensive paymentservices. Feb.2013 – July2014 ServiceMaster, American Home Shield Account Executive Assistant
- 2. Communicate viaemail withaccountexecutives,realtors,various relateddepartmentsandhomeownerstoresolve escalatedissues relatedtoworkordersand contract coverage. Extensive customerservice,research,troubleshooting andpayment services. Consistentlyexceedsperformance metrics(i.e. termrate,customer satisfactionsurvey,call quality) Oct.2011 – Feb.2013 CustomerService Representative Service Master,American Home Shield Extensive customerservice andpaymentservices. Assistedcustomerswith variousworkorderandbillingconcerns. May 2008 – Oct. 2011 FirstTennesseeBank ClerkII, Lockbox Operated 7780 and 3690 machinestoprocessbankchecks. Trainedemployeestooperate bankmachinesandtranscribe data. Provided clerksupport,ensured documentaccuracy,andmade correctionstoincorrectcheck documents. Top performer–firstand secondquartersof 2009. Nov.2006 – Sept.2007 PlanExpressInc. Data Entry Clerk,Digital Processor Extensive 10-keyanddataentry. Trainedseveral employeestotranscribe dataentryonblueprints. Promotedtodigital processor. Extensive customerservice –communicatedwithcustomervia email andtelephonetoresolve printingissues. March 2004 – Nov 2006 Allstaff ProfessionalsInc. CustomerService,Medical Billing,Data Entry Completedshort- andlong-termassignmentsforstaffingagency. Processedworker’scompensationclaimsatcall center;completed variousdutiesinHumanResourcesDept. toinclude extensive accounting, billing,filingand processingemployee payroll. Extensive customerservice andtelephone communication. May 2003 – March 2004 National Bankof Commerce ProofOperator, Reconciler Viewedcheckdocumentsforaccuracy. Correctedbankcheckerrors bymachine. Extensive dataentryand10-key.