The document discusses the role of data in the entertainment industry and user services at the University of Bath from 1988 to the present. It emphasizes the importance of data as a motivational tool for various stakeholders including customers, service desk personnel, and management. The document raises questions about the effective utilization of data in organizational contexts.

1. Data, Data, Everywhere…

2. Who am I?
Past
IT since 2001
Entertainment industry 1988 - 2001
Present
Assistant Director (User Services)
Computing Services, University of Bath

3. All that data…

4. Data as a
motivation tool
Oh no, how boring…
But wait…

5. Data for Customers

6. Data for Service Desk

7. Data for Management
INSERT TD V6 Operator’s
Management Dashboard
image here…

8. Data for the Executive

9. What’s the point?
SolutionsData

10. Data, Data, Everywhere…
Questions?