1. Graham Heather
38 GorringeRoad, Home: 01722 504599
Salisbury,SP2 7JA Mobile: 07900 560039
Email : grahamheather1969@gmail.com
LinkedIn : linkedin.com/in/graham-heather-55143a101
PERSONAL STATEMENT
I have excellent communication skills,both written and verbal and can target communications to technical and non
technical audiences as required.
With a proven ability to pick up new abilities and become competent with speed I can very quickly become a
productive worker in any new environment.
My key reporting skills aremainly with SAS and Business Objects (both report writingand universe development using
both the IDT and UDT) but I have an understandingof SQL as well.
I have worked on largeand small projects and amhappy to work aloneor as partof a team.
I have skillsatall levelsof the lifecyclerequired to providecomplete end to end business intelligence/management
information solutions to customers as required.
PROFESSIONAL EXPERIENCE
Aviva (formerly Friends Life), Salisbury 10/2012 to
date
Lead Technical/Business Intelligence Analyst
Followingmy success in the previous role,I was successfully promoted to Lead Technical/BusinessIntelligence
Analyst.Within this roleI continue to be the lead universedesigner (usingboth the Universe Design Tool and more
recently the Information Design Tool) for the area as well as providingboth technical expertise(covering
predominantly the Business Objects suiteof tools and SAS) and subjectmatter knowledge on a wide range of
processes,products and data. To this end I am still relied upon to provideconsultation to my colleagues to help shape
business requirements and deliver data extracts to supportthose requirements.
Most recently, and over the pasttwo years,I have been heavily involved in a major data migration projectwhich
transferred over 5 million customer records (and their associated policies) fromthe existingmainframeonto a more
sustainablepolicy administration system.Part of the migration strategy was to captureand understand the business
reporting requirements and build a Business Objects Universethatsupported those requirements. I was the lead
Universe designer for the project and to date I have developed a singleUniversewith multiplebusiness layers that
supports over 1,000 reports. I was also instrumental in settingup the majority of those reports either through the
actual build or by providingguidanceon how the data model worked so that my colleagues could build thereports for
the business.
Friends Life, Salisbury 11/2008 –
09/2012
Management Information Analyst
My extensive understandingof customer, product and policy data and how itinteracts,together with my SAS skillsled
to this role.
Within this role,I was heavily involved with the Management Information Enhancement Projectand I had my own
time box within this projectdue to the significantnumber of reports I had builtand was maintaining.I successfully
completed the rewrite of over 150 mainframeSAS reports usingeither SAS or Business Objects.Where possible,the
reports were then handed back to the business to own, with full one on one trainingbeingprovided.
On the back of usingBusiness Objects as a reporttool, I attended a Business Objects UniverseDesign courseand I very

2. quickly became the lead Universe Designer for the area.I am also a key attendee for the BOXI Community of Interest.
In addition,and because of my extensive knowledge of the core systems and data, I frequently provideconsultation to
my colleagues to aid in their understandingand to help shapethe business requirements.
Friends Life, Salisbury 01/1997 –
10/2008
Systems Consultant
I builtup my systems and products knowledge basewhilstacting as a liaison between Customer Services and ITto
resolveall systemissues.This allowed me to build up an extensive understandingof the core systems and products.
Partof this problemsolvingexercisewas to interrogate and analysedata,this allowed me to build up my SAS skills,
predominantly usingMainframeSAS and then PC SAS. It was my understandingof customer and policy data together
with my SAS skillsthatled to my current role.
Additional skills picked up included the useof : Paradox,Monarch,Testpro, Excel and Access. And from a mainframe
perspective, I am still asked for adviceconcerningindividual mainframeproblems/issues both from Customer Services
and IT (mainly around the Policy Management system where I am still considered an expert).
Friends Life, Salisbury 02/1987 –
12/1996
Various Customer Services Support Roles
Data Integrity and Manual Quotes – both roles in the Actuarial Department.
Specialised New Business Quotes – Team Leader for 2 years.
First Call Support – all aspects of Customer Service covered.