Hughes Network Systems provides world-class networking services and solutions with over 30 years of experience connecting global organizations. They offer managed network solutions for retail customers to enhance the user experience, protect brands and customers, and provide consistent messaging across physical and online stores. Their services help retailers integrate technologies, comply with regulations, and focus on their business while Hughes manages the network and user experience.

1. 0HUGHES PROPRIETARY
World-class networking services and solutions for global organisations
30+ years of experience in building and managing networks.
Connecting
organisations
around the world
Dan Thornton

2. 1HUGHES PROPRIETARY
Smart World
Busy Lives
Smart Devices
Smart World
Choices
Information, Empowerment, Personalisation

3. 2HUGHES PROPRIETARY
Gone in 60 Seconds

4. 3HUGHES PROPRIETARY
Where Does that Leave Us for Retail?
1. More Smart Devices with Wi-Fi Enablement
2. More Users Compare on-line before Purchasing
3. More Customers Using Click and Collect
4. Customers Expect 24hour Connectivity Wherever they Go
5. Multiple Buying Opportunities
6. Growing List of Challenges and Competition
7. Consistent Bricks and Mortar and Online Messaging
8. Brand can be Immediately Affected by Social Media
9. Poor Service and Unavailability Loses Business
10. Analytical Information is Key to Know Who the Customer Is
11. Digital/Content Marketing Tailored to the Specific Customer Enhances the Buying Process
12. How do I Integrate Multi-Brand Acquisitions and Mergers?
13. How do I Integrate E-commerce and meet PCI Compliance?
14. How do I make Sense of all the Data?
15. How do I make Staff / Business more Efficient?
16. +++++

5. 4HUGHES PROPRIETARY
Digital Retail Store of the Future
Wi-Fi and RFID
Mobile
Marketing
“Connect to Expert”
Mobile POS & PoP
Mktg
Employee Training
Cloud-Based Apps
Loss Prevention
Video Surveillance
WAN Optimisation
High Availability
Secure Networks
Broadband
Captive Portal
(local content,
device fingerprint)
PCI Compliant
VoIP
Managed Security
Break Room TV
Digital
Merchandising
Digital Bulletin Board
Wayfinding

6. 5HUGHES PROPRIETARY
The Underlying Commitments
1. Connecting the Services - Making it Work
2. Reliability - When I Want
3. Geographic Reach - Anywhere I Am
4. Personalisation - Content for Me
5. Business Protection - Choice and Social Media
6. User Protection - Threats = Loss of Control

7. 6HUGHES PROPRIETARY
Enhancing the User Experience
 Does Your Current Wi-Fi Solution Enable You to?
 Enhance the User Experience at the same time as providing You with
increased Customer Engagement through the use of Survey’s, Banners and
Video’s.
 Know Your Customer
 Own Your Customers Information
 Promote Your Brand
 Push Offers and Information
 Integrate with Social Media
 View Who is Online
 Track usage
 Control Networking Resources
 Protect Your Brand and Your Customers
 Meet PCI Requirements

8. 7HUGHES PROPRIETARY
Digital Media Solutions - The Business Values
• Increase Revenue
• Employee Engagement
• Improved Customer Experience
• Brand Consistency
• Real Time Information at your Fingertips
• Capturing Your Customer
• More Time in Shop = More Opportunity to Sell/Buy
• Day Partitioning and Store Zoning
• Targeting the Right Target Audience at the Right Time
Right Message in the Right Place - Consider the 10 Second Spot
Right Message at the Right Time - Day-Parting and Zoning within the Store
Inspire and Influence the Customer - Shopper is seeking Solutions, Ideas & Values
Planning around the Customer - When to Inform, Entertain or Motivate
Better Informed and Knowledgeable Staff - More Motived to Sell

9. 8HUGHES PROPRIETARY
RFID
 Supply Chain Management
 Stock Control
 Product Information
 My Colour, My Size, Availability
 Security
 Happy Customers + Happy Employees = Efficiencies Across Business

10. 9HUGHES PROPRIETARY
Hughes Network Systems Europe
• World-class secure and reliable manged
networking services and solutions for global
organisations
• Customer focussed business relationships
• Seamless integration of all access technologies
• 24/7 Customer support and network
management
• Single provider for pan-European & global networking
• Seamless integration of multiple access technologies
• Bespoke network design, implementation and
operation
• Delivering consistent SLAs and services across all
locations in multi-country networks
• Personalised Service
WHO WE ARE WHAT WE DO
WHAT WE OFFER OUR STRENGHTS
• Part of a $3.5B Global Company
• Over 30 years of experience in building and
managing global networks
• 3 offices in Europe
• Milton Keynes (UK)
• Griesheim (Germany)
• Rome (Italy)
• Network Operations Centre (NOC) based in
Germany, supporting over 50,000 managed
customer sites across Europe
• Connect in-country and worldwide organisations
• A global supplier of managed services and solutions
for WAN/VPN networks
• Provide the sevices and tools for our customers to
enhance the user experience and workplace
environment

11. 10HUGHES PROPRIETARY
What Hughes is Doing with Retail Customers?
 Building Resilient Connections and Underlying Infrastructure
 Helping Customers to meet Regulatory Compliance
 Integrating Multiple Technologies
 Integrating Multiple Brands
 Managing Services allowing our Customers to Concentrate on
their Business
 Single SLA across the network for Quality of Service
 Managing Performance
 Threat Protection and Mitigation
 Enhancing the User Experience

12. 11HUGHES PROPRIETARY
Summary
 Reduce Queues
 More Revenue from Customers
 Consistent Messaging Instore and Online
 Enhanced User Experience
 Protect You and Your Customer
 Inform and Empower Customers

13. 12HUGHES PROPRIETARY
Name Dan Thornton
HUGHES Europe
Office: +44 (0) 1908 425348
Mobile:+44 (0) 7867 355457
d.thornton@hugheseurope.com
www.hugheseurope.com
www.hughes.com
thank
you