The Dale Carnegie Course is a 12-session program that teaches interpersonal skills, communication skills, leadership skills, and more. Sessions use participation, coaching, and discussion to teach skills like recalling names, self-confidence, stress management, public speaking, building relationships, and setting goals. Trainees work through a participant manual, complete assignments, and receive certificates upon successful completion.

1. THE DALE CARNEGIE COURSE® • Overview
CORE CONTENT Interpersonal Skills
Communication Skills
Leadership Skills
Goal Setting
Presentation Skills
Positive Attitude
Stress Management
Self-Confidence
MATERIALS Participant Manual
Progress Report
How to Win Friends and Influence People
How to Stop Worrying and Start Living
The Quick and Easy Way to Effective Speaking
SUPPLEMENTS
Dale Carnegie’s Golden Book
The Little Recognized Secret of Success
Speak More Effectively
COMPLETION Completion of 10 to 12 sessions
Successful completion of assignments
INSTRUCTION Trainers are selected professionals who have completed extensive training before
certification is granted. Annual recertification training is required. Participation,
coaching and guided discussion is the primary methods of delivery.
LENGTH 12 sessions, 3.5 hours per session
CLASS SIZE 23 minimum
44 maximum

2. THE DALE CARNEGIE COURSE® • Session-by-Session
SESSION 1A FOUNDATION FOR SUCCESS
Recognize our capacity to achieve breakthroughs
Get to know the other participants
Familiarize ourselves with the methodology of the program
SESSION 1B RECALL AND USE NAMES
Focus on people as individuals
Create positive first impressions
Learn methods for remembering names
SESSION 2A BUILD ON OUR MEMORY SKILLS AND ENHANCE RELATIONSHIPS
Learn to apply a process for memory improvement
Become familiar with principles for improving human relations
Identify opportunities for improved business relationships
SESSION 2B INCREASE OUR SELF-CONFIDENCE
Use professional experiences to communicate more confidently
Communicate with more clarity and conciseness
Discover how past experiences influence behavior
SESSION 3A REVITALIZE OURSELVES
Plan and prepare to reach breakthrough goals
Demonstrate how changing our attitude can alter behavior
Understand how enthusiasm helps to achieve our vision
SESSION 3B RECOGNIZE OUR ACHIEVEMENTS
Improve attitudes by acknowledging our successes
Focus on our strengths and the strengths of others
Enhance our professional communication skills
SESSION 4A ENERGIZE OUR COMMUNICATIONS
Recognize that putting action into our buisness communications releases nervous
energy
Become more natural with communicating with our associates
Become more demonstrative to energize and engage others
SESSION 4B ORGANIZE OUR IDEAS TO GET ACTION
Communicate in a way that moves people to action
Learn methods to communicate clearly and concisely

3. Understand how sharing ideas can impact the lives of others
SESSION 5A PUT STRESS IN PERSPECTIVE
Recognize the impact negative stress has on our results and effectiveness
Apply concepts and principles that will allow us to better control stress
Discover that business professionals can prepare for and address challenges that we
face more effectively
SESSION 5B UNLEASH OUR FULL POTENTIAL
Display increased levels of courage, confidence, and conviction
Effectively tap our reserve power
Develop greater freedom for self-expression
SESSION 6A MAKE OUR IDEAS CLEAR
Understand the importance of being clear when giving directions
Learn to present information in a logical sequence
Reinforce the value of demonstrations when explaining information
SESSION 6B THINK ON OUR FEET
Understand the importance of being able to speak in impromptu situations
Learn methods that will assist in communicating with clarity and conviction
Recognize the value, as professionals, of speaking with confidence in business
situations
SESSION 7A CULTIVATE STRONGER RELATIONSHIPS
Become more sincere and genuine in business interactions
See how consistent application of the Human Relations Principles
improve results
Discover how relationships help us advance towards our vision
SESSION 7B CREATE A POSITIVE ENVIRONMENT
Learn the Principles to create a positive environment
Identify opportunities for improved professional relationships
Learn how to create “win-win” relationships
SESSION 8A BUILD OTHERS THROUGH RECOGNITION
Concentrate on the strengths in others
Develop skills in giving and receiving positive feedback
Discover the value of sincere appreciation
SESSION 8B REALIZE THE POWER OF ENTHUSIASM
Realize that we are responsible for our attitudes

4. Use pep talks to increase our confidence
Discover the value of being proactive
SESSION 9A INFLUENCE OTHERS THROUGH LEADERSHIP
Influence people through trust and respect
Achieve cooperation versus compliance with others
Discover the power of finding points of agreement with others
SESSION 9B DEVELOP MORE FLEXIBILITY
Increase our self-confidence
Understand the power of risk taking
Become more open-minded to change and opportunity
SESSION 10A STATE OUR OPINION WITH CREDIBILITY
Learn a process to organize our thoughts in impromptu professional environments
Communicate our ideas effectively even when we disagree
Strengthen our personal opinions with evidence
SESSION 10B COME TO GRIPS WITH STRESS
Increase our ability to control worry and stress
Be better prepared to confront our fears
Recognize that we can triumph over adversity
SESSION 11A DEMONSTRATE LEADERSHIP
Positively influence the attitudes of others
Use positive approaches when coaching people
Deal with mistakes effectively
SESSION 11B INSPIRE OTHERS
Communicate with strong feeling
Relate to people on an emotional level
Inspire others to think and/or act differently
SESSION 12A CELEBRATE SUCCESS
Evaluate professional results from this training
Recognize breakthroughs in ourselves and others
Present evidence of our achievements
SESSION 12B REVIEW OUR GOALS
Create a renewed vision for our lives

5. Commit to continuous improvement
Inspire and motivate others by sharing our vision