Summary of interview responses from various Heads and Managers of Process Improvement on CXO expectations. This is a presentation at 13th Annual Lean Six Sigma Conference in May 2012.
This infographic exposes the different phases that industries go through to transition into the digital economy. Mostly, major players fail to see and act on the market distortion that digital native disruptors are inevitably bringing. The media industry took less than ten years to complete its transition. At year five, there was a tipping point where incumbent players had an almost zero chance to survive the transition.
Imagine a new environment, based on collaborative and flexible working, on technology that, used correctly, liberates rather than constrains.
Understand how Office365 will reduce cost and enable your organisation to work smarter - work faster and - work from anywhere.
Our world and future business opportunities are continuously emerging through advances in design and technology, and wider social and economic change. Organisations must continually revisit the question, “Which business are we in, and where should we be?.” This session discusses the learnings from Barry’s soon-to-be released book 'Lean Enterprise'.
Barry joined ThoughtWorks in the UK after working on several startups and brought this experience to the enterprise where he explores the intersection of business model innovation, product development and organisational culture. This experience has led him to the development of his forthcoming book - suitably named ‘Lean Enterprise.
Gary specialises in helping executives, teams and individuals to adapt and improve the flow of value using lean and agile principles. He brings a strong emphasis on facilitating organisational change, and the role of management and leadership in an agile world.
HCI Webinar: Changing a Company Culture, One Technological Performance Module...Cornerstone OnDemand
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This infographic exposes the different phases that industries go through to transition into the digital economy. Mostly, major players fail to see and act on the market distortion that digital native disruptors are inevitably bringing. The media industry took less than ten years to complete its transition. At year five, there was a tipping point where incumbent players had an almost zero chance to survive the transition.
Imagine a new environment, based on collaborative and flexible working, on technology that, used correctly, liberates rather than constrains.
Understand how Office365 will reduce cost and enable your organisation to work smarter - work faster and - work from anywhere.
Our world and future business opportunities are continuously emerging through advances in design and technology, and wider social and economic change. Organisations must continually revisit the question, “Which business are we in, and where should we be?.” This session discusses the learnings from Barry’s soon-to-be released book 'Lean Enterprise'.
Barry joined ThoughtWorks in the UK after working on several startups and brought this experience to the enterprise where he explores the intersection of business model innovation, product development and organisational culture. This experience has led him to the development of his forthcoming book - suitably named ‘Lean Enterprise.
Gary specialises in helping executives, teams and individuals to adapt and improve the flow of value using lean and agile principles. He brings a strong emphasis on facilitating organisational change, and the role of management and leadership in an agile world.
HCI Webinar: Changing a Company Culture, One Technological Performance Module...Cornerstone OnDemand
Sometimes the best systems aren’t all in place when it comes to talent management. Processes may need improvement and people likely want more support, but a knowledge gap and lack of experience in change management blocks companies from adopting the finest practices and implementing helpful technology. Success, as seen by leaders, is achieved by doing what works best for the business. Top managers take on the constant task of determining how to make each process more efficient and improve what’s needed to maximize productivity.
OAN Strategic Planning and Transformation Webinar - Eugene NzeyimanaSSCG Consulting
Creating a strategic plan is a key part of planning for growth and all executives and business leaders know that strategy is important for sustainable growth and long term success. But almost all also find it scary, because it forces them to confront a future they can only guess at and predict. Choosing a strategy entails making decisions that explicitly cut off possibilities and options. In fact, if you are entirely comfortable with your strategy, there’s a strong chance it isn’t very good. You’re probably stuck in one or more traps inhibiting your business. A strategic plan helps prepare a realistic vision for the future of your business and maximise your potential for successful business growth. Business leaders and entrepreneurs should not confuse strategic planning with business planning.
Guiding the Product: One Single Source of Truth for SourcingScout RFP
High adoption. Rapid time-to-value. Enjoyable experience. That’s the Scout way -- and this empowers Sourcing teams, business stakeholders, and suppliers to transform the way they work together. Scout’s co-founders will take the stage to unveil new innovations for customers and define what this means for the future of Sourcing and Procurement.
Growing from 5 to 100 people in 24 months Hanno Renner
Over the past 2 years Personio grew from 5 to 100 people. In a talk today I shared some of the learnings in regards to hiring and organization design we made along the way. We also received a lot of input from the Stylight founders who have been supporting us since our seed round and helped avoiding many mistakes.
I was asked to upload the slides and hope they are helpful even without the respective voice-over.
Power Your PMO with the Adaptive Enterprise Stephen Parry
Business is evolving. Today’s customer expects an instant response to their demands. Today’s executive expects the PMO to deliver with unprecedented speed and accuracy. The name of the game is adaptability – not predictability.
Annual planning and cumbersome project lifecycles are no longer enough to meet these challenges. A new mindset is needed – one that enables the PMO to constantly evaluate and innovate as opportunities emerge, adding business value beyond tasks and processes.
Join this webinar with internationally renowned Author, Keynote Speaker and Change Architect, Stephen Parry at Lloyd Parry International and Carina Hatfield CPA, Senior Product Manager at Planview, to explore:
How to create an adaptive PMO that flexes to the speed of change
How to build a PMO that is responsive to the business need
How to promote executive confidence, even in times of uncertainty
How to create budgets, plans and resource maps that deliver the strategy but respond to the reality
How to partner with the business and become an Enterprise PMO
The function of Human Resource Management contributes an important role in assuring employee satisfaction, develop business productivity and performance. It can also provide the organization with a clear vision of competitive advantage and contribute effectively to the organizational success in general.
Building a Global Center of Excellence | Antonio Espinoza – Director of Digit...Conductor
Developing a winning SEO program and daily management process is tough. Developing this for a $20B corporation, with over 300 legal entities, while operating in all parts of the globe is a true challenge. Over the past few years Danaher has partnered with Conductor to build a winning Digital Marketing Center of Excellence for our top Operating Companies. View this presentation by Antonio Espinoza, the Director of Digital Marketing at Danaher, to learn the steps they took and the knowledge they gained in the process.
OAN Strategic Planning and Transformation Webinar - Eugene NzeyimanaSSCG Consulting
Creating a strategic plan is a key part of planning for growth and all executives and business leaders know that strategy is important for sustainable growth and long term success. But almost all also find it scary, because it forces them to confront a future they can only guess at and predict. Choosing a strategy entails making decisions that explicitly cut off possibilities and options. In fact, if you are entirely comfortable with your strategy, there’s a strong chance it isn’t very good. You’re probably stuck in one or more traps inhibiting your business. A strategic plan helps prepare a realistic vision for the future of your business and maximise your potential for successful business growth. Business leaders and entrepreneurs should not confuse strategic planning with business planning.
Guiding the Product: One Single Source of Truth for SourcingScout RFP
High adoption. Rapid time-to-value. Enjoyable experience. That’s the Scout way -- and this empowers Sourcing teams, business stakeholders, and suppliers to transform the way they work together. Scout’s co-founders will take the stage to unveil new innovations for customers and define what this means for the future of Sourcing and Procurement.
Growing from 5 to 100 people in 24 months Hanno Renner
Over the past 2 years Personio grew from 5 to 100 people. In a talk today I shared some of the learnings in regards to hiring and organization design we made along the way. We also received a lot of input from the Stylight founders who have been supporting us since our seed round and helped avoiding many mistakes.
I was asked to upload the slides and hope they are helpful even without the respective voice-over.
Power Your PMO with the Adaptive Enterprise Stephen Parry
Business is evolving. Today’s customer expects an instant response to their demands. Today’s executive expects the PMO to deliver with unprecedented speed and accuracy. The name of the game is adaptability – not predictability.
Annual planning and cumbersome project lifecycles are no longer enough to meet these challenges. A new mindset is needed – one that enables the PMO to constantly evaluate and innovate as opportunities emerge, adding business value beyond tasks and processes.
Join this webinar with internationally renowned Author, Keynote Speaker and Change Architect, Stephen Parry at Lloyd Parry International and Carina Hatfield CPA, Senior Product Manager at Planview, to explore:
How to create an adaptive PMO that flexes to the speed of change
How to build a PMO that is responsive to the business need
How to promote executive confidence, even in times of uncertainty
How to create budgets, plans and resource maps that deliver the strategy but respond to the reality
How to partner with the business and become an Enterprise PMO
The function of Human Resource Management contributes an important role in assuring employee satisfaction, develop business productivity and performance. It can also provide the organization with a clear vision of competitive advantage and contribute effectively to the organizational success in general.
Building a Global Center of Excellence | Antonio Espinoza – Director of Digit...Conductor
Developing a winning SEO program and daily management process is tough. Developing this for a $20B corporation, with over 300 legal entities, while operating in all parts of the globe is a true challenge. Over the past few years Danaher has partnered with Conductor to build a winning Digital Marketing Center of Excellence for our top Operating Companies. View this presentation by Antonio Espinoza, the Director of Digital Marketing at Danaher, to learn the steps they took and the knowledge they gained in the process.
CGS serves as a trusted partner, enabling some of the world's largest global enterprises with their technology rollouts, process adoption and culture transformations. We help clients to Inspire, Collaborate, Empower and Deliver.
International Guest Speaker and Author of World Class Selling Dr Brian Lambert
The Fortune 500 Experience: When Service Organisations Grow Sales
Driving sales to grow revenue is an important strategic focus for every bank. To do it effectively, of course one needs excellent customer service. But a service culture in itself isn’t enough to drive sales. And bridging the gap is a real challenge for banking leaders and support professionals. Professionals need to be able to visualise and drive the journey from a service culture to a sales culture, and avoid many of the pitfalls and frustrations that go along with it.
Dr Brian Lambert, internationally acclaimed ‘Sales Enablement’ author and consultant, shares his invaluable insight into the most significant challenges faced by Fortune 500 companies, and the approaches that have proven most effective in overcoming them.
Will your firm thrive or just survive? Anticipation - The critical competency...Tom Hood, CPA,CITP,CGMA
Today, the world of professional education, and accordingly the accounting profession, is migrating toward a competencies-based learning approach. But what are the most critical competencies for practitioners and firms to thrive in today’s ever changing, fast paced business environment?
Research from the Business Learning Institute identified the Top 5 Competencies for CPAs, accounting and financial professionals as:
1. Strategic & Critical Thinking
2. Communication
3. Anticipating and serving evolving needs
4. Inspiring and motivating others
5. Collaboration and mobilizing consensus
In addition, research from CPA.COM shows that only 8% of CPAs are future ready. Future Ready is the Is the capacity to be ANTICIPATORY (aware, predictive and adaptive) of emerging technology and trends in business, demographics, and the social environment impacting your organization and industry.
Together this group of skills and competencies have been researched with a leading global futurist who has put together an innovative learning system, the Anticipatory Organization: Accounting and Finance Edition which is being used to transform firm cultures to build and enhance proactive business advisor skills.
Most of us wish we had the power to predict future trends, and would benefit by learning tactics to do so. Daniel Burrus is one of the world’s leading technology forecasters and innovation experts and the featured keynoter speaker at this year’s DCPA16. He is globally recognized for his exceptional 30+ year record of accurately predicting how technological, social, and business forces converge to create untapped opportunities.
Joey Havens, Executive Partner at Horne, LLP (A top 50 CPA Firm) discusses how he has used the Anticipatory Organization as a foundational learning system throughout his firm. He is requiring his whole firm of 400+ professionals to take this and running collaboration sessions by practice areas to create group learning and a shared language around anticipatory thinking that is being applied inside the firm and outside with clients.
This presentation is from the July 20th, 2016 webcast by CPA.COM. CPA.com President and CEO, Erik Asgeirsson as he discusses the critical Anticipatory competency with Daniel Burrus, HORNE LLP executive partner Joey Havens and the CEO of the Maryland Association of CPAs and the Business Learning Institute, Tom Hood.
For more information http://www.blionline.org/ao
You will learn:
Why anticipation is the critical competency for today's accounting and finance professionals
The difference between hard trends and soft trends
Why it is important to identify trend types
Use cases of how these skills are being used in the profession
How this learning system can be used as a foundational skill set to help CPAs and accounting professionals be more proactive business advisors.
Creating Value Through Digital Enterprise Transformation
Originally presented to XPX, CT Chapter. We look at what it takes to create value and reduce risk using digital enterprise transformation to improve your business processes, technology, and talent foundations.
Topics covered include building a roadmap, process improvement, systems improvement including ERP, CRM, BI/Analytics, and eCommerce, how to build a global organization, and how to build a professional management team.
Workflow technology: Managing roles and staff resources better to meet your s...Associations Network
Kim Ansell, Consultant Professional Associations of K2 Consulting 7 Roger Greenhalgh, Strategic ICT and Organisational Leadership Advocate of Jisc present on: Understanding what you want technology to do now and in the future for your association; Ensuring that your project is business driven; How to structure your team from board level to operations; Does size matter or influence what you need to do?
Process Improvement and Change Management
Thursday 29th October 2015
APM Thames Valley branch and APM Enabling Change SIG
by Carl Halford and Elisabeth Goodman
In this presentation you will discover how the PMO is vital to delivering real business results to companies that are seeking to maximized return on their investments and accelerate performance.
Strategic Workforce Planning: The Key to Organisational SuccessThe HR Observer
Do you know the DNA of your workforce? Even if you do, how does it sync with your organisation’s core business strategy? Knowing the DNA of your workforce and syncing that info with your business strategy is the key to high performing companies. Strategic Workforce Planning helps organisations understand the talent required to deliver their strategy. Without it, you will be paying a significant cost. Ron talks about how to integrate this proven technique into your business process.
Ron Thomas, Chief Executive Officer – Gulf, Great Place to Work
Similar to CXO expectations of process improvement professionals (20)
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Knowing stakeholders is the key thing in any transformational or continuous improvement initiatives, The presentation covers both high level and inter personal level of stake holders management techniques.
Among key contents are 7 Prevention Steps of Stakeholders misalignment and tools for Stakeholders Planning, Stakeholders Mapping, and Stakeholders Support Level.
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B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
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Kyiv PMDay 2024 Summer
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Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
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Implicitly or explicitly all competing businesses employ a strategy to select a mix
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[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
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Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
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CXO expectations of process improvement professionals
1. CXO EXPECTATIONS OF
PROCESS IMPROVEMENT
PROFESSIONALS
13th
A Presentation by :
Jamilah Haron
Lean Six Sigma Master Black Belt
jamilah.haron@gmail.com
Annual Asia Lean Six Sigma and Process Improvement Summit
23rd May 2012
Amara Hotel, Singapore
2. HIGHLIGHTS OF PRESENTATION
The What :
What are the top few expectations for Process Improvement (PI)
Professionals
The How :
How are PI professionals expected to do, be, have
Communication : Progress and Promotion
Projects impact on top line growth
3. “NO 1 CEO’S” EXPECTATION
1990 :
…become Six Sigma company in
4 years – cut down defect rate
by 10 000 times, average
reduction of 84% a year
4. WHAT’S THE COMMON EXPECTATION ?
“The senior management expects A LOT”
MNC company, world’s largest plantation holding company
“The CEO expects A LOT from the transformation team“
One of Asia’s largest securities trading organizatio n
5. DEEP DIVE ON “A LOT”
There are so many priorities at a time in the mind of CXOs,
Expectations grow and get overlapped.
Focus and communication are keys for alignment with
business objectives.
6.
7. “NO 1 CEO’S” EXPECTATION
THE FIVE MEASURES OF SIX SIGMA PROGRESS
Customer satisfaction..in DPM survey
responses
Cost of Poor Quality..in percent of total revenue
Supplier Quality ..in DPM units purchased
Internal Process Performance.. Defects in
relation of sum of all opportunities (CTQs) for
defects
Design for manufacturability…in percent of
drawing reviewed for CTQs, percent of CTQs
designed to Six Sigma
Inside-Out, end–to-end
8. TANGIBLE EXPECTATIONS
Strategic
“Identify/implement game changers that
can help the organization become a
leading market place (moving from
domestic to regional marketplace)”
“A PI professional must possess the
ability to relate process improvement to
strategy and its impact on business”
“…take care of customers in a way that
is cost effective and provides the most
value”
9. TANGIBLE EXPECTATIONS
Strategic
“…need to get to the point …able to
identify the vital few things that
have the most benefit for the
company and not work on every
single project that we dream up.”
“…being able to vision the entire
process, end-to-end, outside of own
processes, but also upstream and
downstream into our supplier and
customer worlds”
10. TANGIBLE EXPECTATIONS
•
Get Results – Financial, Value-adding
“Identify cost savings initiatives to improve
bottom line”
“Create “Value proposition” from process”
improvement initiated out of customers
feedback
“Meet result as per expectations”
“Provide the best solution out of process
improvement.
Value for money from the improvement”
“Quality improvement and business
effectiveness”
12. TANGIBLE EXPECTATIONS
Speed of execution
“SPEED. …applications to be processed
fast with lesser rework”.
“To have savings and improvement within
a short period”
“Need to be able to demonstrate value
within the year”.
“..to package improvements effort in such a
way that they produce a lot of value within
shortened time frames”.
16. EXPECTATIONS – THE HOW
•
Take Charge !
“Institute
and
institutionalise
best
practices especially in terms of project
management practices”
“Coordinate
events.”
all
improvement
related
17. THE HOW : EXECUTING PROCESS IMPROVEMENT
•
Rigor, fact-based
“Credibility must be build on a rigorous
compliance to fact based methodology
that drives results on a sustainable
basis.”
“Applying Lean
and make sure
for example,
statement was
causes.”
Six Sigma principles,
we really understood,
what the problem
and what the root
18. THE HOW : EXECUTING PROCESS IMPROVEMENT
•
Adaptability
“An ability to adapt to fast changing situations”
“Adaptable , flexible to changes in assignment”
“Be a fighter, keep improving the initiative”.
19. THE HOW : EXECUTING PROCESS IMPROVEMENT
•
Contribute to people growth
to
“Identify ways of motivating people
help company to grow such as
introducing attractive reward and
recognition program”
“Develop people skill by conducting
appropriate training on relevant
improvement methodologies”
“Create better culture, better image,
make people feel the existence”
22. EXPECTATIONS ON COMMUNICATION : 2PS
•
Progress
“Report the implementation status and the
actual achievement against the set target”
•
Promotion
“Promote the initiatives well , make it big”
“Make process improvement a
marketing tool..Meet clients and share
how projects will add value to them”.
23. WHAT ARE RELEVANT INFO FOR CXOS
Results
Progress : % improved,
completion, % trained
Figures : savings
Customers-related info
Product/Service performance
Gap to target
Project pipelines
Relative Ranking
%
26. FUNDAMENTALS IN DRIVING TOWARDS TOP LINE
Goal
setting &
review
Verification Process
Forecast in the beginning
Validation at closure
Structure
Definitions, Standard Calculations,
Finance engagement and buy-in
27. KEY TAKE AWAYS
Strategic, Speed, Results, Efficiency
Take charge, Results-driven, Adaptability, People
growth
The right projects with end-to-end approach will give
top line impact.
Communicating and promoting initiatives are as
important as getting the results.
29. REFERENCES
Bossidy, L. and Charan, R. Execution The Discipline of Getting Things Done. Random House (2011)
Slater, R. The GE Way Field Book. McGraw Hill (1999)
Welch, J. and Welch, S. Winning. Harper Business (2005)
http://www.processexcellencenetwork.com/
Respondent of e-mail survey