The company's Introduction and Overview - listing our Core Services and the Solutions we offer to various industries

1. SPC International Limited
Company Introduction & Overview
SPC International Limited – Unit, 6-7 Bennetts Field Trading Estate, Wincanton, Somerset BA9 9DT
T. +44 1895 430 900 M. +44 (0)7802 278 104 E. dclarke@spcint.com W. www.spcint.com

2. Company Overview
SPC International is an established hardware support company based in Templecombe,
Somerset with an enviable reputation for working consultatively with you, the client, to
deliver best-fit solutions.
SPC International is a provider for key tier 1 vendors such as IBM, NCR, Fujitsu, Xerox,
Wincor Nixdorf, Epson, TPG (Axiohm) and Multi-Q which enables us to deliver scalable,
reliable IT solutions.
We continually strive to deliver an excellent level of customer service and exceed client
expectations. With this in mind, we consider all of our clients to be partners, and the most
important part of our business. We pride ourselves in our ability to build long-term,
sustainable business relationships which offer so many client benefits. This company
ethos has resulted in a large proportion of our business being derived from referrals.
SPC International enjoys year-on-year growth and continues to re-invest back into the
business to achieve new accreditations, maintain staff training and improve internal
systems and procedures. All of which have resulted in visible benefits to our clients
including improved response times, quicker turn-around of enquiries or support issues
and the ability to deliver in more areas of technology.
The speed of IT hardware is moving at a radical pace. We can recommend and provide
the latest and most appropriate stable technology for your business to save you money
whilst delivering real business benefits and increased functionality.
We will work in partnership with you, to meet or exceed your organisation’s operational
and financial objectives.
Confidential – only for use with the intended recipient.
© SPC International (2011)

3. How are SPC International different?
Any EPOS hardware support company can give you technical reasons why you should
consider them as your chosen service provider but SPC International go beyond this to
deliver real business benefits;
1. We’ll clearly distinguish what you need, and what would be a ‘nice to have’;
2. You can trust the performance of your hardware, as it is sourced by NCR Certified
Specialist;
3. We’ll save you from costly and time-consuming mistakes by working quickly,
efficiently and accurately;
4. We do what we do best, leaving you to focus on what you do best;
Help to achieve your business goals
SPC International will work with you to understand your goals and objectives. We will
ensure that your software works at its best with our range of bespoke solutions, which
could result in faster and more reliable EPOS terminals for your customers.
Assist you in developing business continuity
Ensuring availability of EPOS spare parts or the complete EPOS systems is crucial to the
performance of your business. As we also deal with spare parts sourcing and
refurbishment of EPOS, we can provide you with any needy spare parts or a range of
alternative solutions for all your old or dead EPOS equipments.
As inventory Management and Logistics are two other core services that we provide, we
can ensure quicker delivery of products, find resolutions with minimal impact, disruption or
cost in day-to-day operations.
Confidential – only for use with the intended recipient.
© SPC International (2011)

4. Increase Productivity
Your staff work hard towards building various innovative applications for the EPOS,
however the success of the business rely on the functional capabilities of your system.
SPC International have encountered many businesses where old, poor performing EPOS
hardwares have become unreliable and a chore for its end users, even though their
softwares were highly efficient. This usually results in hardware or software failure, data
loss and also leads to demotivation of your client.
The EPOS hardware parts provided by SPC International are compatible with various
software quality attributes such as Usability, Flexibility, Reliability, Efficiency, Maintainability,
Reusability and Safety.
Even the installation process is comparatively easier and faster, which could help you save
time and other valuable resources.
SPC International’s Product Support & Expertise include
Retail Systems
Banking Hardware
Business Products
Networks
Barcode and Data Collection
Power Supplies
Confidential – only for use with the intended recipient.
© SPC International (2011)

5. SPC International’s Core Areas of Business:
Repair
Refurbishment
Remarketing
Vendor Management
OEM Warranty Recovery
Product Configuration
Logistics Management
Filtration and NFF Screening
Technical Support
Confidential – only for use with the intended recipient.
© SPC International (2011)

6. Our Repair Services
SPC has extensive repair experience across the following commodity groups. Our
customer base includes major multi-vendor maintenance organisations, OEMs, ODMs &
logistics organisations. This has allowed SPC to develop a diverse range of repair
solutions customised to suit our customer's needs.
We have the capability to repair any of the product groups at any site, we have decades of
experience in training our engineers, technicians and workshop staff on the processes
required to repair and test all types and models of IT hardware.
Please the click on the link below to find out the wide range of products that we support:
http://www.spcint.com/products-support.aspx
OUR CORE VALUES
Act with Integrity
Uphold our reputation
Add Value to our clients
Build Trust
Avoid Conflicts of Interest
Respect for people
Excellence
Truthful Decisions
Confidential – only for use with the intended recipient.
© SPC International (2011)

7. Summary
Despite the recent economic downturn, SPC International has continued to grow year-on-
year. This has been achieved by continuing to deliver excellent levels of service resulting in
more new clients being referred to us by existing clients and business partners.
We have always re-invested heavily back in to the business. Recent changes include new
& improved internal systems, staff training and development, trade accreditations and
partnerships with key industry vendors which enable us to continue to deliver benefits and
value to our clients.
Scale - 300 people, £20m t/o
Scope – coverage on all major product groups
Capability – repair, refurbishment, remarketing
Stable - Diverse customer base, 20+ years of trading
Developing – Improving scope, capabilities, geographic coverage
Continually improving – driven by Lean six sigma culture
We hope you have found the information contained in this document useful.
If you’re organisation is looking for a competitive, professional, established and
knowledgeable hardware vendor with whom you can build a long-term business
relationship, call me at +44 (0)7802 278 104.
Kind regards,
David Clarke
Sales & Marketing Director
SPC International Limited
T. +44 1895 430 900
E. dclarke@spcint.com
W. www.spcint.com
Confidential – only for use with the intended recipient.
© SPC International (2011)