This resume is for Stefan Ostermann. The summary provides details of his career objective which is to work in a high quality environment committed to exceeding client expectations. It also outlines his additional skills including strong communication, decision making, self management and customer relationship building abilities. The resume then details his education qualifications from Australia and Germany between 2003-2015. His employment history is described from 2014-current, including roles as a personal trainer, project manager, bar supervisor and venue manager where he gained experience in customer service, staff management, and logistics coordination.

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Resume
Stefan
Ostermann
63/16
Crescent
Ave
Mermaid
Beach
QLD
4218
E:
ostermann@gmx.net
M:
0478
506
347
Career
Objective
Motivated
by
a
high
quality
focused
work
environment
committed
to
exceeding
client
expectation.
Always
prepared
for
the
moment,
delivering
exceptionally
well
every
time.
Strong
minded
and
calm
under
high
pressure
demanding
services
and
changing
surroundings.
Maintaining
a
peaceful
work
environment,
whilst
working
alongside
colleagues
to
achieve
goals,
objectives
and
deadlines.
Striving
to
deliver
through
enthusiasm
and
determination
at
all
times.
Additional
Skills
and
Strengths
● Ability
to
continually
improve
performance,
processes
and
productivity
● Strong
interpersonal
and
communication
skills
● Ability
to
make
quick
and
smart
decisions
● Excellent
self-­‐management
skills
● Creative
marketing
design
and
implementation
expertise
● Proven
ability
to
lead
by
example
● Clear
understanding
on
the
management
of
budgets
and
finances
● Ability
to
share
success
● Excellent
client
relationship
building
skills
● Effective
staff
management
and
development
skills
● Ability
to
sustain
high
levels
of
effort
and
energy
following
a
setback
● International
diversity
in
customer
service
(incl.
VIP
relations)
Education
04/2015
–
11/2015
Imagine
Education
Australia,
Southport,
Gold
Coast,
QLD
Advanced
Diploma
of
Business
07/2013
–
10/2013
Human
Performance
Centre,
Miami,
Gold
Coast,
QLD
Certificate
III
&
IV
in
Fitness
08/2012
–
12/2012
Imagine
Education
Australia,
Southport,
Gold
Coast,
QLD
Certificate
II
in
Sports
&
Recreation
03/2006
–
02/2009
University
of
Applied
Sciences,
Osnabrück,
Germany
Bachelor
of
Arts
in
Business
and
Management
Major
in
event
management,
marketing
and
logistics

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03/2003
–
02/2006
University
of
Osnabrück,
Germany
Basic
studies
business
economics
Employment
04/2015
–
current
Fresh
Snack
Café,
Giri
Kana
Café,
Southport,
QLD
Barista,
Bartender,
Cook,
Delivery
Service
During
my
full-­‐time
studies
and
visa
process
I
was
working
on
a
casual
basis
for
the
above
mentioned
businesses.
01/2015
–
04/2015
Just
Fit,
Premium
Fitness
&
Wellness
Centre,
Dusseldorf,
Germany
Personal
Trainer/Team
Leader
My
duties
included:
● Preparing
daily
workloads
for
staff
&
co-­‐ordinating
the
daily
allocation
of
work
● Motivating
the
team
to
achieve
high
standards
of
client
training
and
sales
targets
● Dealing
with
and
resolving
problems
and
issues
which
arise
● Advertising,
sales,
marketing
and
networking
to
build
up
an
impressive
client
base
● Providing
a
high
level
of
customer
service
in
order
to
motivate
and
assist
clients
to
reach
their
goals
● Design
and
implement
personalised
exercise
and
diet
programs
targeting
specific
conditions
and
concerns
including
obesity,
arthritis
and
high
cholesterol
● Providing
invoices
and
estimates
on
personal
training
programs
09/2014
–
04/2015
Siren
SUP
Surfing,
Rheine,
Germany
Sales
and
manufacturing
company
of
the
world’s
first
inflatable
stand
up
paddleboard
Project
Manager
My
duties
included:
● End-­‐to-­‐end
delivery
of
projects
using
tools
and
methodologies
● Providing
strategic
direction
during
the
implementation
stages
● Preparation
and
implementation
of
project
estimates
and
project
plans
● Monitoring
project
risks
to
identify
potential
problems
and
proactively
identifying
solutions
to
address
them
in
advance
● Prompt
escalation
of
any
issues
that
may
impact
production
● Frequent
collaboration
with
clients,
stakeholders
and
departments
to
ensure
the
delivery
of
the
highest
quality
service
● Acting
on
client
feedback
● Continuous
motivation
and
development
of
team
members
● Monitoring
staff
and
team
performance
to
ensure
timelines
can
be
met

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02/2014
-­‐
08/2014
Mermaid
Beach
Tavern,
Mermaid
Beach,
QLD
Bar
Supervisor/Logistics
Coordinator
My
duties
included:
● Continuous
motivation
and
training
of
team
members
● Excellent
customer
service
including
prompt
issue
resolution
● Completed
daily
cash
out
of
registers
and
recorded
sales
● Managed
procurement
of
all
resort
liquor
and
bar
supply
requirements
on
time
and
within
budget
09/2012
–
01/2014
Club
LIV,
Surfers
Paradise,
Gold
Coast
Bar
and
Logistics
Coordinator
My
duties
included:
● Maintained
and
controlled
bar
stock
and
arranged
supplies
● Delegated
opening
and
closing
procedures
● Excellent
customer
service
including
prompt
issue
resolution
● Conducted
monthly
inventories
and
ordered
bar
supplies
08/2012
–
01/2012
Holiday
and
travel
around
the
world
11/2010
–
01/2012
Fiz
Oblon
GmbH,
(large
scale
industrial
event
venue),
Osnabrück,
Germany
Venue
Manager
My
duties
included:
● Increasing
revenue
through
strategic
implementation
and
management
of
all
venue
hire,
operations
and
commercial
activities
● Reviewing
sales
and
activity
reports
to
measure
productivity
or
goal
achievement
and
to
identify
areas
of
improvement
● Recruiting,
interviewing,
selecting,
hiring,
and
promoting
employees
● Developing
and
implementing
product-­‐marketing
strategies,
including
advertising
campaigns
and
sales
promotions
● Management
of
promotional
communications
to
the
target
group
about
upcoming
events
● Conducting
negotiations
with
customers,
clients
and
suppliers
● Finalising
and
booking
of
events
for
the
venue
● Providing
a
high
level
of
customer
service
at
all
time
● Monitoring
timelines
for
multiple
events,
including
sponsorship
deliverables,
payment
schedules
and
communication
deadlines
● Provision
of
leadership
necessary
during
events
to
ensure
successful
realisation
of
events
● Supervising
a
creative
team
to
conceptualise
and
modify
venue
themes
for
a
variety
of
events
● Conducting
evaluation
and
risk
assessments
to
ensure
compliance
with
OH&S
legislation
and
the
safe
and
smooth
running
of
events

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09/2007
–
10/2010
Bernd
Wagner
Event
Concepts,
(Event
location)
Osnabrück,
Germany
Restaurant/Bar
Manager
My
duties
included:
● Developing
and
implementing
product-­‐marketing
strategies,
including
advertising
campaigns
and
sales
promotions
● Recruiting,
training,
managing
and
motivating
staff
members
● Finalising
and
booking
of
events
and
entertainment
for
the
venue
● Responsible
for
managing
the
venue
and
ensuring
a
high
level
of
customer
service
is
delivered
to
all
patron
● Overseeing
stock
level
and
ordering
supplies
● Maintaining
high
standards
of
quality
control,
hygiene,
health
and
safety
Accomplishments
● Planning
and
management
of
various
large
scale
events
for
corporate
and
private
clients
● Training
and
development
of
over
100
staff
throughout
my
career
● Participation
in
the
Mentoring
Program
as
Mentor
of
several
Mentees
at
the
University
of
Osnabrück,
Germany
Interests
● Fitness
training
● Music
● Literature
● Hiking
Referees
● Available
upon
request