Anders Steffen has over 30 years of experience in customer service roles, most recently as a Supply Chain Analyst for PepsiCo International. He has strong communication, analytical, and problem solving skills. He is proficient in SAP, AS-400, MS Office applications, and several languages including English, German, Swedish, Danish, and Norwegian.

1. CURRICULUM VITAE
Anders Steffen
Anders Steffen
Im Gschick 15
3173 Oberwangen
Phone: 031 981 04 33
Mobile: 076 441 03 29
E-mail: anders.steffen@bluewin.ch
PROFILE
During my career I have gained diverse experience from various duties in the fields of Customer
Service, where I have been involved in alla relevant tasks. I have proven skills to proactively
make sure that the Customers have been satisfied above and beyond expectations.
My responsibilities have required flexibility, analytical thinking and deep understanding of a
company’s business processes as well as the customer’s needs.
My strengths include trouble shooting and problem solving skills, being able to analyse
situations in depth, detail oriented, time management abilities, strong interpersonal skills and I
possess a solid telephone skill-set. I communicate in a professional manner, and I have the
ability to build long-term professional relationships.
PERSONAL DATA
Citizenship: Swiss / Trub.iE
Date and place of birth: 29.03.1961 Stockholm/Sweden
Marital status: Married
WORK EXPERIENCE
05/2014 – 06/2015 Customer Service & Logistics - Supply Chain Analyst
(Fixed-term Temporary Contract) PepsiCo International / Bern
At PepsiCo International I was recruited to cover a fixed period temporary contract working in
the Customer Service and Logistics Function as Supply Chain Analyst. Here my duties
involved interacting with all production sites and market units across the Europe geography.
I was tasked to collect all key supply chain performance data and consolidate this data to create
the Europe Business Sector KPI reports that were distributed to the senior executives.
I achieved all reporting deadlines consistently, producing all reports to the required standards
and lead the presentation of a report each month to the target audience.
Additionally I have made improvements to the reporting function by identifying and problem
solving historical data and calculation errors that were embedded in the complexities of the
tools being used. During this tenure I have challenged myself to learn a new industry and
expanded my skill-set, developing my skills in Excel and understanding the wider supply chain
function role within the business activities.

2. CURRICULUM VITAE
Anders Steffen
02/2008 – 02/2013 Customer Service Rep. Asia, Ireland, Iceland, UK, USA
NOVA Chemicals International SA / Fribourg
I worked as a Customer Service Representative for Nova Chemicals International SA, Fribourg,
Switzerland. I was responsible for the complete order processing including Invoicing, handling
of consignment orders and stock, container delivery tracking, issuing and tracking customer
complaints, issuing credit and debit notes, establishing in SAP rebate and commissions pay-
outs, controlling them and issue payments as per contracts.
I also gained experience in credit control, and collection calls, and I was responsible for the
SAP master data creation. My correspondence languages were English, German and Swedish.
01/2001 – 01/2008 Customer Service Rep. Europe
NOVA Innovene International SA / INEOS Nova /
Fribourg
I worked as a Customer Service Representative, for NOVA Innovene International SA / INEOS
Nova, Fribourg, Switzerland. I was responsible for the complete order processing including
Invoicing, handling of Consignment orders and stock, container and delivery tracking, issuing
and tracking Customer complaints, issuing Credit and Debit notes. Setting up (in SAP) Rebate
and Commissions, controlling them and issue payments as per contracts.
I also gained experience in Credit control, and collection calls, and I was responsible for the
SAP master data creation. I was also involved with a successful SAP implementation in 2001.
My correspondence languages were English, German, Danish, Norwegian and Swedish
04/1998 – 11/2000 Customer Service Rep. Europe
Bauer Nike Hockey, Ittigen/Bern
I worked as a Customer Service Representative, for Bauer Nike Hockey, Ittigen/Bern,
Switzerland. I was responsible for the complete order processing including Invoicing for Europe
and International. I was in charge of handling Special orders for Professional Players in Europe.
I was issuing Credit and Debit notes.
My correspondence languages were English, German and Swedish
06/1997 – 03/1998 Purchasing and Store Manager
Aircraft-Service Bern Belp AG
I worked as stock dispatcher, managing the stock of spare parts, and organizing C-Checks, and
parts repair.
I gained experience in the Aviation Service area, and Aviation regulations.
My correspondence languages were English, German and Danish.

3. CURRICULUM VITAE
Anders Steffen
11/1988 – 02/1997 Logistic Agent
Coates Lorillieux Niederwangen / Bern
I worked as logistic dispatcher, organizing deliveries to customers in Switzerland and worked
close with the sales and stock departments.
My correspondence language was German.
1982 – 1988 Administrator / Logistic Agent
Swedish State Railways Malmö/Sweden
I worked at the Swedish State Railways, Container Terminal in Malmö, were I first started out as
Truck and Crane operator loading and unloading Container and Trailers. This gave me a very
useful experience base, once I moved onto a office role as an logistic dispatcher, organizing the
shipments to and from the Terminal.
My correspondence languages were Swedish, Danish and German.
STUDIES AND EDUCATION
1981 1 semester Marketing School in Malmö/Sweden
Studying in Marketing and Management
1977 – 1980 3 years Economic Trade School in Malmö/Sweden
This Economic School provided me knowledge in
economics, business administration, entrepreneurship and
law.
1968 – 1977 9 years School Education (Elementary, High School and
Senior High School) in Malmö/Sweden
STUDIES AND COURSES
1981 -1986 Tennis Coach / Swedish Tennis Association
I achieved the Tennis Trainer Diploma (Swedish Tennis
Association) and worked evenings and weekends as a
trainer at Fair Play Tennis Club, Malmö until 1986.This
gave me the opportunity to teach and to motivate people
on a regular basis.
1997 Introductory computer course / MS Office

4. CURRICULUM VITAE
Anders Steffen
LANGUAGE SKILLS
Swedish Mother tongue
English Business English Very good knowledge
German Very good knowledge
French Basic knowledge
Danish Very good knowledge
Norwegian Good knowledge
INFORMATION
TECHNOLOGY
SAP R/3 Very good knowledge
AS- 400 Very good knowledge
Marcus Software Very good knowledge
MS-Office Very good knowledge
(Word, Excel, Outlook, Internet)
MILITARY SERVICE
1981 4 Months RS (Rekruten Schule) Stationed in Schönbühl
(Bern) as a fusilier in the Infantry.
1991 – 1995 Each year 3 weeks WK (Military repetition course)
Stationed in the Infantry Regiment 15 (Staff Unit)
HOBBIES
Languages, Tennis, Golf, Music, Travelling
REFERENCE Upon request
AVAILABILITY Negotiable