Jonson Siu has over 20 years of experience in financial services and payment industries across Asia. He currently serves as the IT, Operations and Service Delivery Director for Sodexo in Asia, where he manages teams and drives strategic initiatives. Prior to this, he held senior management roles such as General Manager and CEO at other companies, overseeing card businesses, sales, operations, and more. He possesses extensive knowledge in areas like credit cards, payments, operations, risk management, and customer service.
Shazia Naureen has over 15 years of experience in banking operations and customer service roles. She has worked as an FTC Officer processing trade finance transactions and as a UPA Officer administering user profiles and systems. She also has experience as a personal banking advisor providing customer service and selling banking products over the phone. She is proficient in various banking applications and systems and is skilled in customer service, relationship management, and process improvement.
Sagar Kadam has over 13 years of experience in customer relationship management, credit management, digital marketing, and collections. He has worked in leadership roles at companies like Tata Consultancy Services, Barclays Bank, and Option One Mortgage India, where he managed teams, ensured regulatory compliance, and improved business processes. Kadam holds an MBA in Marketing and is seeking senior level roles involving customer relationship management, credit and risk management, analytics, or digital marketing.
The document provides a professional profile and resume for V P Ramasubramanian, who has over 15 years of experience in banking operations, customer relationship management, and accounting. It details his employment history working in branch management and operations roles for banks such as City Union Bank, ICICI Bank, and YES Bank. The profile highlights his skills in areas like banking operations, systems implementation, communication, and ensuring regulatory compliance.
Ramesh Vijay Raghavan is a seasoned banker with over 35 years of experience in various areas of banking and finance. He has held several leadership roles at Indian Overseas Bank, including Chief Regional Manager of the Vellore Region and positions in corporate planning, transaction banking, and information technology. Raghavan has a strong track record of achieving business growth targets and improving branch performance and profitability. He is now retired and based in Chennai, India.
This document contains contact information and a career summary for Anubhuti Kapoor. It lists her address, email, phone number, and over 15 years of experience in financial roles. Her experience includes positions in collections management, accounts receivable/payable, credit recovery, and relationship management for banks and other organizations in India and Australia. She has a demonstrated track record of recovering millions from outstanding balances and resolving complicated financial issues.
Krunal Shah is a finance professional with over 10 years of experience. He currently works as a senior associate for Mosaic Groups, an education solutions company, where he handles accounting, financial reporting, budgeting, and forecasting. Previously, he worked as an assistant sales manager for a renewable energy company and did clerical work for a tax consultant. Krunal has a MBA in finance and postgraduate and undergraduate degrees in accountancy. He is proficient in English, Hindi, Gujarati and Marathi and has strong analytical, communication, and problem-solving skills.
Thousif Khan has over 6 years of experience in finance, accounts receivable, credit collection, accounts payable, invoice processing, and payment auditing. He has a diverse educational background including an MBA in Finance and Marketing and a B.Com. Khan has worked in roles managing receivables, collections, invoicing, and resolving client queries. He has received awards for his performance and contributions to process improvements.
Joan Mukami Bundi's curriculum vitae provides a summary of her professional experience and qualifications. She has over 10 years of experience in relationship management, sales, and account development roles in the banking and beverage industries. Her education includes a Bachelor of Commerce degree from the University of Nairobi and various professional certificates in areas such as sustainable finance, relationship management, and anti-money laundering. She is currently a relationship manager at HFC Limited focusing on mortgage and deposit accounts.
Shazia Naureen has over 15 years of experience in banking operations and customer service roles. She has worked as an FTC Officer processing trade finance transactions and as a UPA Officer administering user profiles and systems. She also has experience as a personal banking advisor providing customer service and selling banking products over the phone. She is proficient in various banking applications and systems and is skilled in customer service, relationship management, and process improvement.
Sagar Kadam has over 13 years of experience in customer relationship management, credit management, digital marketing, and collections. He has worked in leadership roles at companies like Tata Consultancy Services, Barclays Bank, and Option One Mortgage India, where he managed teams, ensured regulatory compliance, and improved business processes. Kadam holds an MBA in Marketing and is seeking senior level roles involving customer relationship management, credit and risk management, analytics, or digital marketing.
The document provides a professional profile and resume for V P Ramasubramanian, who has over 15 years of experience in banking operations, customer relationship management, and accounting. It details his employment history working in branch management and operations roles for banks such as City Union Bank, ICICI Bank, and YES Bank. The profile highlights his skills in areas like banking operations, systems implementation, communication, and ensuring regulatory compliance.
Ramesh Vijay Raghavan is a seasoned banker with over 35 years of experience in various areas of banking and finance. He has held several leadership roles at Indian Overseas Bank, including Chief Regional Manager of the Vellore Region and positions in corporate planning, transaction banking, and information technology. Raghavan has a strong track record of achieving business growth targets and improving branch performance and profitability. He is now retired and based in Chennai, India.
This document contains contact information and a career summary for Anubhuti Kapoor. It lists her address, email, phone number, and over 15 years of experience in financial roles. Her experience includes positions in collections management, accounts receivable/payable, credit recovery, and relationship management for banks and other organizations in India and Australia. She has a demonstrated track record of recovering millions from outstanding balances and resolving complicated financial issues.
Krunal Shah is a finance professional with over 10 years of experience. He currently works as a senior associate for Mosaic Groups, an education solutions company, where he handles accounting, financial reporting, budgeting, and forecasting. Previously, he worked as an assistant sales manager for a renewable energy company and did clerical work for a tax consultant. Krunal has a MBA in finance and postgraduate and undergraduate degrees in accountancy. He is proficient in English, Hindi, Gujarati and Marathi and has strong analytical, communication, and problem-solving skills.
Thousif Khan has over 6 years of experience in finance, accounts receivable, credit collection, accounts payable, invoice processing, and payment auditing. He has a diverse educational background including an MBA in Finance and Marketing and a B.Com. Khan has worked in roles managing receivables, collections, invoicing, and resolving client queries. He has received awards for his performance and contributions to process improvements.
Joan Mukami Bundi's curriculum vitae provides a summary of her professional experience and qualifications. She has over 10 years of experience in relationship management, sales, and account development roles in the banking and beverage industries. Her education includes a Bachelor of Commerce degree from the University of Nairobi and various professional certificates in areas such as sustainable finance, relationship management, and anti-money laundering. She is currently a relationship manager at HFC Limited focusing on mortgage and deposit accounts.
The document is a resume submitted by Bernadette Ferreira for a position. It includes a cover letter expressing her interest in the role and highlighting relevant skills. The resume then provides details of her experience including current and past roles in contract management, office administration, and reception. It also lists her education, skills, and personal information.
Nitin Kaul has over 11 years of experience in back office operations and client servicing for banks such as Yes Bank, Axis Bank, HDFC Bank, and ICICI Bank. He is currently an Assistant Vice President at Yes Bank where he manages a team of 35 people and is responsible for regulatory reporting, KYC verification, system migration projects, and ensuring compliance. Kaul holds an MBA and Bachelor of Commerce degree and is skilled in areas such as Java, SQL Server, C++, and Microsoft Office.
Johannes Hasahatan is a 28-year-old Indonesian Protestant male seeking a position in operations and administration. He has over 5 years of experience in HR, administration, and customer service roles. His experience includes facilitating a social assistance program, handling HR, administration, and facilities management for a construction company, and working as a customer service representative for a call center. He holds a Bachelor's Degree in Law and is proficient in Microsoft Office, communications, and both Indonesian and English languages.
Ranjeet Kaur is seeking a management position where she can contribute 12 years of experience in areas like operations management, cash management, and client relationship management. She currently works as a Branch Operations Service Head at Kotak Mahindra Bank, managing operations including payments, trade services, deposits, and high-profile clients. Previously she has worked at Yes Bank and Kotak Mahindra Bank in various roles handling accounts, operations, audits, and sales.
Roy Zheng is seeking an accounting position where he can utilize his education and experience. He has a Master's degree in Professional Accounting and a Bachelor's degree in Business Administration. He has worked as an intern at two accounting firms in Sydney, performing tasks like bookkeeping, tax preparation, and financial reporting. Roy also has retail experience from previous roles and is fluent in Chinese and conversational in Cantonese.
Swathi Krishnan is seeking a managerial position in banking and financial services with her experience in credit and collections. She has over 7 years of experience in roles like credit analyst, collection analyst, and team leader for companies like Oracle, IBM, and VWR International. She holds an MBA and degrees in computer science and retail management. Her skills include cloud operations, credit and collections management, data analysis, and team leadership.
1. Aruna Malugari is a business professional with over 3 years of experience in banking operations at ICICI Bank.
2. She holds a Post Graduate Diploma in Banking and Finance from Manipal University and a B.Tech in Electronics and Instrumentation Engineering.
3. Her responsibilities included handling customer queries, ensuring KYC and AML compliance, processing transactions, and acquiring and servicing retail customers.
D.S.V.L.Prasad is seeking a creative and challenging position utilizing 8 years of experience in banking and software testing. He currently works as a functional consultant for Oracle Financial Services, previously working for HDFC Bank and Standard Chartered Bank. His experience includes interacting with development teams, preparing test cases, executing tests, and automating testing processes. He has experience testing projects for banks in Egypt and Japan. Prasad has strong communication, computer, and planning skills.
- The document is a curriculum vitae for Krunal Tidke that outlines his personal and professional experience. It includes details about his education, skills, work history and roles at various companies in the banking industry as a senior systems analyst. It also lists several banking projects he has worked on related to payments, collections, reconciliation and regulatory reporting.
Omotayo Joseph Kolade has over 10 years of experience in business analysis, strategic account management, pricing, and carrier relations. He currently works as a Commercial Specialist for Globacom Nigeria, where he is responsible for pricing and revenue analysis, business planning, and strategy. Previously he has held roles as a Strategic Account Manager, Data Analyst, Performance Management Specialist, and Customer Care Executive. Kolade has an MBA in Marketing and a Bachelor's degree in Economics.
This resume is for Yogesh U. Roman, seeking a career in customer service where his knowledge in telecom billing, invoice processing, and payment posting can be utilized. He has over 8 years of experience in roles like telecom billing specialist, account servicing specialist, billing analyst and team lead. His experiences include overseeing telecom invoice processing, managing customer accounts, billing analysis, dispute resolution, and accounts receivable/payable processes. He is proficient in applications like Citrix, Geneva, SAP and has a MBA degree.
Dushyant Singh is seeking a manager position utilizing over 11 years of experience in digital and internet banking, including managing retail internet and mobile banking. He has expertise in project management, customer service, product development and implementation, and analyzing customer complaints to improve customer experience. Previously he worked at Axis Bank as a manager leading internet and mobile banking teams, and at ICICI Bank for over 10 years in various roles in business development, customer service management, and credit cards.
Victor has over 4 years of experience in microfinance, currently working as Business Development Manager at Seedvest Microfinance Bank. He previously worked as an Internal Control Officer at Seedvest and SEAP Microfinance Institution. Victor has extensive experience in microfinance lending, business strategies, and ensuring internal controls and compliance. He holds certifications in microfinance and banking and finance degrees from The Polytechnic Ibadan.
Ravi Jagadish Kalathuri is a finance executive with over 7 years of experience in finance operations such as accounts payable, accounts receivable, and travel and expense. He is currently employed at UTC Aerospace Systems, where his responsibilities include managing import payments, vendor reconciliation, and resolving payment issues. Previously, he worked at Infosys and Applied Materials in roles involving accounts payable, payroll accounting, and financial reporting. Ravi holds a Bachelor's degree in Commerce and has expertise in process improvement and relationship management.
Pronay Chowdhury has over 13 years of experience in operations, entrepreneurship, direct sales, marketing and relationship management. He currently works as a Wealth Manager for FIA Technology Services Pvt Ltd in West Bengal, where his responsibilities include liaising with banks, identifying local agents, deploying financial technology devices, and managing relationships. Previously, he worked for Fino Paytech Ltd as a Master Trainer and Senior Block Coordinator, training field staff and coordinating customer sourcing. He has also held roles in insurance sales and as a sales manager for an electronics company. Pronay aims to obtain a leadership position where his career results, smart work, knowledge and skills are commensurate with growth.
1. Ankita Dutta has over 5 years of experience working with Microsoft Dynamics NAV as a functional consultant and support engineer. She has extensive experience implementing, customizing, and supporting NAV across various versions and localizations.
2. Currently, she works at Wipro Ltd providing support to customers in the APAC region on Dynamics NAV. Her responsibilities include resolving customer issues, identifying functional problems, and ensuring optimal customer satisfaction.
3. Prior to Wipro, she worked as a business analyst at Precision Techconet where she led implementations of NAV for various manufacturing and trading clients in India, including configuration, data migration, training and post-implementation support.
Srinivas Singaraju is seeking a senior level role in collections, credit, risk, and fraud management in the banking, NBFC, telecom, or insurance sectors. He has 12 years of experience in strategic planning, collections and recovery, risk management, and team management. His experience includes roles at Magma Fincorp, Fino Paytech, Kotak Mahindra Bank, HDFC Bank, ICICI Bank, and TVS Financial Services, where he managed teams, improved processes, reduced delinquency and non-performing assets, and met collection targets. He has an MCom and postgraduate diploma in management accounting and costing.
Timothy O'Connor provides his contact information and educational background. He has over 10 years of experience in accounting, customer service, and sales roles. His experience includes positions in accounts receivable, customer retention, audit and reporting. He has strong skills in Microsoft applications, accounting software, and customer relationship management systems. He provides detailed descriptions of his responsibilities and achievements for each role. References are available upon request.
Wondering how to grow your Pinterest following? Looking for better Pinterest engagement? In this presentation, Jeff Sieh (host of the Manly Pinterest Show) reveals the strategies he uses for Social Media Examiner and other clients to build a large and loyal community. You’ll leave with a daily checklist for growing a massive Pinterest audience and a plan for building trust in your community.
Summer activities include spending time outdoors with friends and family, such as enjoying bonfires, roasting marshmallows, skateboarding, biking, and hiking in nature.
Technology plays an important role in education by making lessons more engaging and interactive for learners. It allows teachers to clearly present texts and images using projectors. Learners can become more involved in their education by using technology to find diverse information to answer their questions, explore new ideas, and expand their knowledge collaboratively. Technology also challenges learners and avoids boredom while promoting critical thinking and problem-solving skills.
The document is a resume submitted by Bernadette Ferreira for a position. It includes a cover letter expressing her interest in the role and highlighting relevant skills. The resume then provides details of her experience including current and past roles in contract management, office administration, and reception. It also lists her education, skills, and personal information.
Nitin Kaul has over 11 years of experience in back office operations and client servicing for banks such as Yes Bank, Axis Bank, HDFC Bank, and ICICI Bank. He is currently an Assistant Vice President at Yes Bank where he manages a team of 35 people and is responsible for regulatory reporting, KYC verification, system migration projects, and ensuring compliance. Kaul holds an MBA and Bachelor of Commerce degree and is skilled in areas such as Java, SQL Server, C++, and Microsoft Office.
Johannes Hasahatan is a 28-year-old Indonesian Protestant male seeking a position in operations and administration. He has over 5 years of experience in HR, administration, and customer service roles. His experience includes facilitating a social assistance program, handling HR, administration, and facilities management for a construction company, and working as a customer service representative for a call center. He holds a Bachelor's Degree in Law and is proficient in Microsoft Office, communications, and both Indonesian and English languages.
Ranjeet Kaur is seeking a management position where she can contribute 12 years of experience in areas like operations management, cash management, and client relationship management. She currently works as a Branch Operations Service Head at Kotak Mahindra Bank, managing operations including payments, trade services, deposits, and high-profile clients. Previously she has worked at Yes Bank and Kotak Mahindra Bank in various roles handling accounts, operations, audits, and sales.
Roy Zheng is seeking an accounting position where he can utilize his education and experience. He has a Master's degree in Professional Accounting and a Bachelor's degree in Business Administration. He has worked as an intern at two accounting firms in Sydney, performing tasks like bookkeeping, tax preparation, and financial reporting. Roy also has retail experience from previous roles and is fluent in Chinese and conversational in Cantonese.
Swathi Krishnan is seeking a managerial position in banking and financial services with her experience in credit and collections. She has over 7 years of experience in roles like credit analyst, collection analyst, and team leader for companies like Oracle, IBM, and VWR International. She holds an MBA and degrees in computer science and retail management. Her skills include cloud operations, credit and collections management, data analysis, and team leadership.
1. Aruna Malugari is a business professional with over 3 years of experience in banking operations at ICICI Bank.
2. She holds a Post Graduate Diploma in Banking and Finance from Manipal University and a B.Tech in Electronics and Instrumentation Engineering.
3. Her responsibilities included handling customer queries, ensuring KYC and AML compliance, processing transactions, and acquiring and servicing retail customers.
D.S.V.L.Prasad is seeking a creative and challenging position utilizing 8 years of experience in banking and software testing. He currently works as a functional consultant for Oracle Financial Services, previously working for HDFC Bank and Standard Chartered Bank. His experience includes interacting with development teams, preparing test cases, executing tests, and automating testing processes. He has experience testing projects for banks in Egypt and Japan. Prasad has strong communication, computer, and planning skills.
- The document is a curriculum vitae for Krunal Tidke that outlines his personal and professional experience. It includes details about his education, skills, work history and roles at various companies in the banking industry as a senior systems analyst. It also lists several banking projects he has worked on related to payments, collections, reconciliation and regulatory reporting.
Omotayo Joseph Kolade has over 10 years of experience in business analysis, strategic account management, pricing, and carrier relations. He currently works as a Commercial Specialist for Globacom Nigeria, where he is responsible for pricing and revenue analysis, business planning, and strategy. Previously he has held roles as a Strategic Account Manager, Data Analyst, Performance Management Specialist, and Customer Care Executive. Kolade has an MBA in Marketing and a Bachelor's degree in Economics.
This resume is for Yogesh U. Roman, seeking a career in customer service where his knowledge in telecom billing, invoice processing, and payment posting can be utilized. He has over 8 years of experience in roles like telecom billing specialist, account servicing specialist, billing analyst and team lead. His experiences include overseeing telecom invoice processing, managing customer accounts, billing analysis, dispute resolution, and accounts receivable/payable processes. He is proficient in applications like Citrix, Geneva, SAP and has a MBA degree.
Dushyant Singh is seeking a manager position utilizing over 11 years of experience in digital and internet banking, including managing retail internet and mobile banking. He has expertise in project management, customer service, product development and implementation, and analyzing customer complaints to improve customer experience. Previously he worked at Axis Bank as a manager leading internet and mobile banking teams, and at ICICI Bank for over 10 years in various roles in business development, customer service management, and credit cards.
Victor has over 4 years of experience in microfinance, currently working as Business Development Manager at Seedvest Microfinance Bank. He previously worked as an Internal Control Officer at Seedvest and SEAP Microfinance Institution. Victor has extensive experience in microfinance lending, business strategies, and ensuring internal controls and compliance. He holds certifications in microfinance and banking and finance degrees from The Polytechnic Ibadan.
Ravi Jagadish Kalathuri is a finance executive with over 7 years of experience in finance operations such as accounts payable, accounts receivable, and travel and expense. He is currently employed at UTC Aerospace Systems, where his responsibilities include managing import payments, vendor reconciliation, and resolving payment issues. Previously, he worked at Infosys and Applied Materials in roles involving accounts payable, payroll accounting, and financial reporting. Ravi holds a Bachelor's degree in Commerce and has expertise in process improvement and relationship management.
Pronay Chowdhury has over 13 years of experience in operations, entrepreneurship, direct sales, marketing and relationship management. He currently works as a Wealth Manager for FIA Technology Services Pvt Ltd in West Bengal, where his responsibilities include liaising with banks, identifying local agents, deploying financial technology devices, and managing relationships. Previously, he worked for Fino Paytech Ltd as a Master Trainer and Senior Block Coordinator, training field staff and coordinating customer sourcing. He has also held roles in insurance sales and as a sales manager for an electronics company. Pronay aims to obtain a leadership position where his career results, smart work, knowledge and skills are commensurate with growth.
1. Ankita Dutta has over 5 years of experience working with Microsoft Dynamics NAV as a functional consultant and support engineer. She has extensive experience implementing, customizing, and supporting NAV across various versions and localizations.
2. Currently, she works at Wipro Ltd providing support to customers in the APAC region on Dynamics NAV. Her responsibilities include resolving customer issues, identifying functional problems, and ensuring optimal customer satisfaction.
3. Prior to Wipro, she worked as a business analyst at Precision Techconet where she led implementations of NAV for various manufacturing and trading clients in India, including configuration, data migration, training and post-implementation support.
Srinivas Singaraju is seeking a senior level role in collections, credit, risk, and fraud management in the banking, NBFC, telecom, or insurance sectors. He has 12 years of experience in strategic planning, collections and recovery, risk management, and team management. His experience includes roles at Magma Fincorp, Fino Paytech, Kotak Mahindra Bank, HDFC Bank, ICICI Bank, and TVS Financial Services, where he managed teams, improved processes, reduced delinquency and non-performing assets, and met collection targets. He has an MCom and postgraduate diploma in management accounting and costing.
Timothy O'Connor provides his contact information and educational background. He has over 10 years of experience in accounting, customer service, and sales roles. His experience includes positions in accounts receivable, customer retention, audit and reporting. He has strong skills in Microsoft applications, accounting software, and customer relationship management systems. He provides detailed descriptions of his responsibilities and achievements for each role. References are available upon request.
Wondering how to grow your Pinterest following? Looking for better Pinterest engagement? In this presentation, Jeff Sieh (host of the Manly Pinterest Show) reveals the strategies he uses for Social Media Examiner and other clients to build a large and loyal community. You’ll leave with a daily checklist for growing a massive Pinterest audience and a plan for building trust in your community.
Summer activities include spending time outdoors with friends and family, such as enjoying bonfires, roasting marshmallows, skateboarding, biking, and hiking in nature.
Technology plays an important role in education by making lessons more engaging and interactive for learners. It allows teachers to clearly present texts and images using projectors. Learners can become more involved in their education by using technology to find diverse information to answer their questions, explore new ideas, and expand their knowledge collaboratively. Technology also challenges learners and avoids boredom while promoting critical thinking and problem-solving skills.
This document is a curriculum vitae for Andrew Derek Clarke that summarizes his career history and qualifications. It details that he has over 30 years of experience as a licensed aircraft engineer working on various aircraft including Boeing, Airbus and Avro models. His roles have included line maintenance, troubleshooting, supervision and certification. He holds licenses and approvals from EASA and has received extensive training throughout his career to maintain qualifications.
This curriculum vitae summarizes Chitravel R's professional experience and qualifications. Chitravel has over 2 years of experience in HR, costing, and internal auditing. Current roles include a consultant position at Astral Auditing Solutions with responsibilities such as HR auditing, ERP auditing, pre-and post-budgeting, and inventory management. Chitravel holds an MBA from RVS IMSR and a B.Com from Chikkanna Government Arts and Science College.
This document provides an overview of the Alternative Quality Contract (AQC) model implemented by Blue Cross Blue Shield of Massachusetts. Key points:
- The AQC aims to reduce costs and improve quality through global budgets, performance incentives, and clinical support for providers. It holds providers accountable for the total cost of care.
- Over 85% of primary care doctors and 90% of specialists in BCBSMA's network participate in the AQC, caring for nearly 700,000 members.
- Evaluations show the AQC significantly changes provider behavior, slowing spending growth while improving quality, demonstrating that well-designed payment models can motivate providers to deliver more efficient, high-value care.
From your artwork to video promotions, Jeff Sieh shares how to maximize branding to set you apart from other podcasts in your niche. In this session he’ll cover:
People Rocking The Personal Brand
Drop The Flaming Mic! – Why you need to spend time on developing your artwork.
Branding Your Intro & Call To Action
How Video Ads & Promos Can Set You Apart
And Much More!
You won’t want to miss this session full of DIYs, tips, and examples YOU can use take your podcast brand to the next level.
Zach Navarre is seeking a career in fashion merchandising and retail marketing. He has over 5 years of experience in sales, merchandising, and operations roles for outdoor and tactical apparel brands like 5.11 Tactical and Active Rideshop. His skills include sales, leadership, communication, Spanish fluency, computer proficiency, and military experience as a Marine special operations communicator. He is currently studying business management and merchandising at Irvine Valley College with an anticipated graduation in Summer 2016.
This document provides an overview and action plan for Medicaid health plans to address childhood obesity. It describes childhood obesity rates among Medicaid-enrolled children and the health consequences. It also summarizes initiatives from Medicaid managed care organizations to prevent and treat obesity, such as educational materials, community programs, and weight management programs. Challenges faced by health plans are discussed. The document concludes that a comprehensive approach is needed that engages multiple sectors and addresses social determinants of health.
This document summarizes 10 apparel innovations from 2015 that promote sustainability. Some of the innovations highlighted include fabric made from milk, tea and coffee; air dyeing which saves water; digital printing; recycled plastic bags and bottles turned into fiber; hand dyeing with locally sourced dyes; online shopping tools that consider body measurements; water-free stone washing; bio-filtering wastewater treatment; smart tailoring technology; and new global standards for organic textiles. The innovations aim to reduce water and energy usage, minimize waste, and create clothing with recycled or sustainably sourced materials.
This document discusses sports garments and fabrics. It provides classifications of sportswear including items for swimming, skiing, football and more. It describes requirements for sports fabrics including strength, durability and moisture wicking properties. Specific fabric blends are listed for activities like running and cycling. The document outlines the production process for sportswear and discusses how certain high-tech garments have been shown to improve athletic performance in swimming, powerlifting and soccer.
Skateboarding originated in the 1950s and grew in popularity in the early 1960s. The invention of urethane wheels improved skateboarding. The ollie is a fundamental trick where the board stays under the feet and is leveled in the air by popping the back foot and sliding the front foot. Popular tricks include kickflips, heelflips, and various grinds and flips. Stances include regular, goofy, and mongo. Proper landing technique is important to avoid injury.
Rukhsana Abdul Rahim has nearly 10 years of experience in financial services and 1 year in medical administration. She currently works as the Administrator and Marketing Coordinator for Orion Family Medical Centre, where her responsibilities include clinic administration, facilities management, marketing, and customer service. Previously, she held several roles at ICICI Securities Limited such as Senior Manager for servicing NRI customers, resolving complaints and escalations, and project management. She has a Bachelor's degree in Economics and professional certifications in capital markets, derivatives, and securities operations.
The document provides a summary of an individual's professional experience and qualifications. It includes over 10 years of experience in operations management and retail sales/marketing in the telecom and banking industries. Currently working as an Operations Manager at a cable TV and broadband service provider with a salary of over 4.5 lakh rupees per year. Previous experience includes roles as Deputy Manager at HDFC Bank and Assistant Manager at Axis Bank, focusing on branch operations, sales, and customer service. Educational qualifications include an MBA and training/certifications in areas like banking, CRM, and financial products.
Sandro Y. F. de Oliveira is an IT professional with over 19 years of experience in banking, credit card, and data analytics projects. He has strong project management, quality assurance, and technical skills. His most recent role was as a Project/Program Manager at DBS Bank, where he successfully implemented prediction projects on time and on budget. He is seeking new project management opportunities in Singapore, where he has lived for the past 8 years.
Highly skilled IT professional with 19+ years of experience working with medium to large-scale projects in banking, credit card, and data analytics industries. Strong leader with demonstrated ability to work effectively with clients and vendors. Proven ability to manage full project lifecycle from business and system needs assessment to post-implementation, training as well as end- user support. Permanent Resident in Singapore for the last 8 years.
This document contains a resume for Sridharan T.P. It summarizes his professional experience and qualifications. He has over 18 years of experience in the IT and financial sectors in India and the Middle East. Currently he works as the Partner and Chief Executive Officer of 3S Systems DWC-LLC in Dubai, UAE. Previously he worked at Samba Financial Group in Saudi Arabia for 18 years in various IT leadership roles managing projects, operations, and business relationships. He has extensive experience implementing technology solutions to increase efficiency and reduce costs for banking processes like consumer onboarding, payments, fraud detection, and compliance.
Scott Pounder is a senior operational leadership professional with over 16 years of experience in banking and credit card management who has a track record of delivering significant operational efficiencies and cost savings through Lean Six Sigma methodology. He is currently the Head of Operations at Atos Worldline where he manages a contact center and technical teams, and has previously held management roles at GE Capital Bank and Capital One Bank where he achieved millions of pounds in savings and efficiencies. Pounder holds a Black Belt in Lean Six Sigma and qualifications in bank card management.
Russell Rodrigues is seeking a career opportunity utilizing his 9 years of experience in merchant acquiring and card operations. He currently works as an Assistant Manager overseeing service delivery at Mashreq Bank in Dubai. Prior experience includes roles in projects management, business analysis, sales support, and card processing. He has expertise in product management, EMV technology, loyalty programs, and dynamic currency conversion.
Standard Chartered is embarking on a journey to shape the future of banking through innovation, efficiency, and automation. The bank is introducing global platforms and machine learning to lead technological change rather than be led by it. The Information Technology and Operations (ITO) department is strongly aligned with business partners to deliver this change through a bimodal approach of Agile and increasing innovation. ITO is focused on returns, effectiveness, efficiency, compliance and security as financial services become increasingly technology-led.
Standard Chartered Bank Information Technology and OperationsEileen Choi
Standard Chartered is embarking on a journey to shape the future of banking through innovation, efficiency, and automation. The bank is introducing global platforms and machine learning to lead technological change rather than be led by it. The Information Technology and Operations (ITO) department is strongly aligned with business partners to deliver this change through a bimodal approach of Agile and increasing innovation. ITO is focused on returns, effectiveness, efficiency, compliance and security as financial services become increasingly technology-led.
Venkatesh Rathnam has over 15 years of experience in banking operations including clearing, back office operations, accounting, and administration. He is currently a Process Lead/Senior Consultant at Capgemini India in Bangalore. Prior to this, he held roles at Levis Strauss, Barclays Bank, Transworld ICT Solutions, and HDFC Bank. He has extensive experience in banking systems and applications including FlexCube, Query Management, PEGAWEB, and SWIFT messaging. He also has skills in Microsoft Office, Oracle, and other technologies. He aims to achieve organizational goals through effective leadership, decision making, and problem solving.
Farhad Essop is a Managing Executive of Customer Services at Telkom SA SOC with over 19 years of experience in telecommunications, information technology, and retail industries. He has expertise in customer experience operations, process optimization, and delivering results through strategic initiatives. Currently, he is focused on transforming Telkom's call center operating model to an outsourced, omni-channel model and converting call center technology from voice to digital mediums.
Standard Chartered is embarking on a journey to shape the future of banking through technology innovation and automation. The bank is introducing global platforms and machine learning to work seamlessly across borders. The Information Technology and Operations team is strongly aligned with business partners to deliver a record level of investment in a multi-year technology program using agile and increasing innovation approaches. The technology strategy aims to drive greater returns and effectiveness while maintaining efficiency, compliance, and security.
Standard Chartered is embarking on a journey to shape the future of banking through technology innovation and automation. The bank is introducing global platforms and machine learning to work seamlessly across borders. The Information Technology and Operations team is strongly aligned with business partners to deliver a record level of investment in a multi-year technology program using agile and increasing innovation approaches. The goal is to lead technological change in banking rather than be led by it.
Suhayl Dinath has over 15 years of experience in banking and operations management. He has held roles such as Operations Manager at SureTransact Management Services, Stakeholder Management at Absa Bank Digital Channels, Sales and Technical Consultant at Absa Bank Electronic Banking, and Helpdesk Consultant at Absa Bank Electronic Banking Helpdesk. Suhayl has a BCOM in Marketing from Unisa, an IT Diploma from College Campus, and a Project Management certification from Damelin. He has received multiple awards for his leadership, performance, and community work. References are provided from previous employers.
J. Babu has over 16 years of experience in banking operations management. He is currently a Senior Manager at TCS, where he leads a team of 100 people handling corporate card operations for Citi Bank. Previously, he has held senior management roles at Standard Chartered, HDFC Bank, and ICICI Bank, where he spearheaded various retail banking operations and drove improvements in processes, customer satisfaction, and cost optimization. He has a strong track record of managing teams, implementing process enhancements, and delivering results.
This document is a curriculum vitae for Muhammad Abdul Omer that outlines his professional experience and qualifications. He currently works as a Senior Settlement & Recon Officer at MCB Bank Limited, where he supervises reconciliation procedures and processes for various banking products. He has over 10 years of experience in the banking sector, having previously held roles at HSBC Bank Pakistan and Citibank N.A. Omer holds an MBA in Banking & Finance and a Bachelor's degree from Karachi University.
Solution Providers Singapore Pte. Ltd. is a management consulting firm that specializes in defining and implementing digitization strategies for financial institutions. The document discusses their eWealth digital banking model, which aims to drive engagement between clients and banks through an integrated front-office platform. The eWealth framework consists of front-end functionalities to enhance the client experience and back-end tools to support compliance and analytics. Solution Providers helps banks assess their current capabilities, identify gaps, and formulate requirements to implement the eWealth model in a structured way. The model focuses on understanding client behavior, providing consistency across channels, and enabling relationship managers with digital tools.
This document provides a profile summary for Farhad Essop, including his contact details, personal details, education background, skills, experience, and references. It summarizes that he is a Managing Executive of Customer Services at Telkom SA with over 19 years of experience in telecommunications, IT, and retail industries. It also lists his technical, business, strategic, leadership, and consulting skills gained over his career.
Pijush Kanti Saha has over 23 years of experience in banking, technology upgrades, financial planning, risk management, branch administration, lending operations, and customer service. He has held roles such as Chief Manager where he oversaw operations of 69 branches. He has skills in managing credit, teams, marketing, and ensuring profitability and compliance. Key accomplishments include leading the implementation of a core banking solution to mechanized 2000 branches and implementing specialized modules for retail banking and trade finance.
Transforming the Branch: What Banks Need to DoCognizant
To meet customers' expectations and remain profitable, banks must transform their branch locations into high-value, high-functioning operations that leverage the power of digital within the context of traditional branch environments.
1. C U R R I C U L U M V I T A E
Name : Siu Kok Keung Jonson
Contact No : (65) 9732-1173
Email : jonsonsiu@hotmail.com
Education : Bachelor of Science
McMaster University, Ontario, Canada
(Computer Science Major)
(Governor’s Scholarship Recipient)
EXECUTIVE SUMMARY
With extensive practical working and managerial experience of over 20 years in financial
and payment industries across the region including China, Hong Kong, Singapore, Brunei,
Indonesia, Thailand and Malaysia.
Possess broad and in-depth knowledge and exposure in Credit and Debit Payment Card
Business, Sales and Marketing, Operations, Customer Service, Unsecured Lending and
Credit, Security and Risk Management, Smart Card and Terminal vendor management.
Highly responsible, fully committed and well connected within the payment industry and
related sectors. Strong adaptability with interpersonal skills. Comfortable in working with
all levels of different races and countries.
Jonson Siu Page !1
2. WORK EXPERIENCE & RESPONSIBILITIES
SODEXO BENEFITS AND REWARDS SERVICES Jan 2014 - Present
IT, Operations and Service Delivery Director, Asia
• Management of the IS&T & Operation teams in Asia
• Introduction of new initiatives and ideas that will drive the business forward
• Interface between HQ and the region / countries
• Seek improvement in the existing IT, network systems for better resource utilization
and efficiencies
• Actively support and/or lead the implementation of card systems in countries that
are new to the card operation
• Provide business technology & change management leadership and look after the
delivery of strategic projects as part of the group’s wider program of transformation
initiatives
• Support country IT & Operation teams to deliver country strategic initiatives
• Drive strategic decisions and implement any new initiatives across the IS&T
organisation in Asia
• Articulate strategy and new initiatives into actionable and measurable plans
• Leverage new technologies to support business growth and improve operational
efficiency
• Support the development of &/or implementation of operational processes
FUJI XEROX GLOBAL SERVICES Feb 2012 - July 2013
Regional Business Development Office
Service Development Manager
• Oversee the Service Development of Client Account Lifecycle Services (CALS) for the
Asia Pacific Market
• Design the Go-To-Market strategy and build the CALS portfolio across Asia Pacific
countries
• Be the Subject Matter Expertise, provides recommendations and support to deal
pursuit team
• Ensure technology solution and delivery components are ready for deal pursuit
• Enforce a global standard for the Service Offering across Asia Pacific countries
Jonson Siu Page !2
3. NETWORK FOR ELECTRONIC TRANSFERS Feb 2005 – July 2011
(SINGAPORE) PTE LTD. (SINGAPORE)
General Manager, Card Centre
(2009 – 2011)
Deputy Managing Director, Astute (Singapore)
(2009 – 2010)
Chief Executive Officer
Shanghai Commercial High & New Technology Development Co., Ltd
(China)
(2007 – 2009)
Director, Customer Experience & Operations
(2005 – 2009)
• Oversee NETS card personalization business with full P&L accountability and lead the
Singapore IDA NFC Call for Collaboration project for NETS and the Consortium
• Manage the business of the NETS subsidiary company for card payment terminal
solution and management and being a Member of the Corporate Management
Committee, Enterprise and Operational Risk Committee
• Full accountability of the chip based stored value card business of the JV company of
NETS and Chinese partners for pre-paid card business in China
• Responsible for customer service and operation functions including call centre, training,
service quality, credit and fraud management, card vendor and card payment terminal
procurement management, project management support, operations and card centre.
Achievements:
(1) Successful stabilizing Astute Pte Ltd, a subsidiary of NETS during top management
change with minimal staff turnover. During my tenure, exceeded full year revenue
and net profit budgets
(2) Successful tied-up with key department stores, tobacco, F&B business partners
and China Union Pay Merchant Services for the launching of open loop pre-paid
card in Shanghai, Hangzhou and nearby cities
(3) Strategic marketing tie-up of issuing Shanghai Expo pre-paid souvenir card
targeting potential 70 million local and overseas Shanghai Expo visitors in China
(4) Forward planning and early adoption of new advanced card personalization
technology to increase the customer base and double the production volume with
high utilization rate
(5) Strategic partnership with key card makers to provide end-to-end card production
services to existing bank customers and potential local and overseas new bank
customers
(6) Optimized running of BAU operation and customer service functions, Business
Process Re-engineering, Straight-through Processing and full supporting of new
Jonson Siu Page !3
4. product/service launches while maintaining low cost, healthy audit ratings, low staff
attrition rate and high engagement rate
(7) Successful launching of financial electronic payment solution in Oman and
domestic SME pre-paid card solutions in Singapore
AMBANK GROUP (MALAYSIA) Oct 2002 – Feb 2005
General Manager and Head, Card Services Department
Oversee the Group’s card business and operations. Merge, integrate and streamline the
card operations of AmBank and AmFinance (MBF Line of Credit). Establish Consumer
Credit Product Program, strategize and implement Sales and Marketing initiatives to
analyse consumer behaviour and gain market shares, increase profitability and operation
efficiency, introduce straight-through processing, credit scoring, strengthen the card
operations and credit cycle management. Enhance fraud control measures, fraud
detection and prevention. Establish balanced scorecard to measure and monitor
successes. Manage a work force of over 500 staff.
Achievements:
(1) Smooth and successful integration of credit card and line of credit operations
(2) Implementation of credit scoring and processing re-engineering
(3) Successful interface of bank GL and Card System GL
(4) Re-organization of card operation for high accountability and efficiency
(5) Enhancing financial and management reporting information
(6) Reduced fraud losses by more than 50%
(7) Improved credit process turnaround time by more than 50%.
(8) Migration of EMV technology and new Card Management System
(9) Rebranding of AmBank credit card and introduction of new merchant tie-ups for
loyalty and instant rewards with business partners for exclusive sale promotions
and discount offers
(10) Successful introduction and adoption of in-sourcing card personalization service
(11) Improved the asset quality and increased the card portfolio profitability by double
digit per cent in consecutive years
OVERSEAS UNION BANK (SINGAPORE) Apr 1996 – Dec 2001
Vice President and Card Centre Manager
(Oct 1999 – Dec 2001)
Vice President, Credit & Authorization
(Feb 1998 – Sep 1999)
Jonson Siu Page !4
5. Vice President, Call Centre & Authorization
(Apr 1996 – Jan 1998)
As Vice President & Card Centre Manager, oversee the card products businesses and
operations including consumer unsecured lending products. As Vice President of Credit &
Authorisation, focus on credit and risk management for card and unsecured lending
products. With staff force of over 120 in Card Centre to manage various issuing and
acquiring marketing and operational functions including strategic planning, budgeting &
costing, product development, financial processing, administration, systems, operations,
processing, credit approvals, portfolio management, service supports, authorizations and
risk management.
Main tasks are to increase revenues and market share, manage credit card and
unsecured lending portfolios’ profitability and quality, optimise costs while maximising
operational efficiency, maintain and improve an efficient organization structure and
operation environment, minimize credit and fraud losses, enhance the networking within/
outside the organisation, develop staff‘s potential and maintain an effective staff
succession and business continuity plans.
At Call Centre & Authorisation, oversee the Phone-banking operations including in-bound
and out-bound calls as well as counter services and authorization. With staff force of over
70 to provide one-stop tele-servicing to retail, credit card and unsecured lending
customers, out-bound anti-attrition calls for customer retentions and tele-marketing calls
for selected customer segments. Minimize credit and fraud risks through authorization
controls.
Achievements:
(1) Exceeding budgeted revenues by improving various portfolios/products’ profitability/
asset quality, minimizing fraud losses and optimising cost and operation efficiency.
(2) Restructuring of Card Centre organization structure and simplifying work procedures
to maximize efficiency and achieve an effective staff succession plan.
(3) Adoption of fine-tuned credit application scoring with process re-engineering for
credit card product.
(4) Enhancing fraud control detection and prevention capabilities and work flow.
(5) Successful integration of Retail Banking Phone Centre and Card Centre Phone
Centre operations to the bank’s integrated Call Centre operation.
(6) Introduction of 24 hours tele-servicing operation.
(7) Building a fully integrated computer-telephony Call Centre System with work flow
and fulfilment capabilities.
(8) Successful launching of new ‘One’ Credit card product with strategic business
partners like Singapore Power as well as other service providers and merchants to
offer auto-debiting of monthly utility and phone bills to credit card, loyalty and
instant rewards.
STANDARD CHARTERED BANK (SINGAPORE) April 1994 – April 1996
Jonson Siu Page !5
6. Manager – Credit, Card Centre
Oversee the Credit & Risk functions for Singapore and Brunei card markets.
Main tasks are to manage the asset quality of the card portfolios, develop and enhance
card products’ credit policy, operation procedures and guidelines, manage credit approval
and credit review, authorisation, collections, risk management, loss control, fraud
detection, prevention and investigation.
Achievements:
(1) Revamping the card product credit and fraud control policies.
(2) Implementing credit application scoring for credit card.
(3) Improving asset quality and operational efficiency of the credit card portfolios
through policy, process and automation.
(4) Designing and setting up new Card Centres in Thailand and Indonesia including
hiring of key managers, establishing operation procedures and guidelines.
(5) Implementing fraud control system
CITIBANK N. A. (HONG KONG) Jun 1988 – Mar 1993
Global Consumer Banking
Security Manager – Card Products Centre
(June 1990 – Mar 1993)
Authorization Manager – Card Products Centre
(Jun 1988 – May 1990)
Oversee the card (Visa, MasterCard and Diners Club) fraud control and security functions
for Hong Kong, Macau and China card markets. Travelled regularly to China and the
region for fraud control related seminars, meetings, conferences and maintain good
rapport with local law enforcements, prosecution department, service establishments,
banking and government officials.
Oversee the Authorization department to ensure effective staff force, operational accuracy,
efficiency and continuous system availability for speedy servicing of the merchants and
card members while detecting and preventing fraud.
Achievements:
(1) Implementation of Fraud Early Warning System for effective loss control & fraud
reduction.
(2) Implementation of Card Authorisation Front-End System for efficient authorisation
services and effective credit & fraud controls
(3) Representing the bank and card industry in various seminars and conferences for
fraud reduction task force in Hong Kong, Macau, China and the region.
(4) Process re-engineering to improve efficiency and enhance controls
Jonson Siu Page !6
7. INTERNATIONAL CARTAGE INC. (HONG KONG) Jun 1986 – Feb 1988
Assistant Operations Manager
Oversee the operation functions in freight management. Plan and arrange just-in-time and
just-fit cargo space for various finished products company ordered to ensure timely arrival.
Responsible for the computer system to ensure freight data are correctly and timely
transmitted to head office for necessary follow-up actions.
HECNY TRANSPORTATION LTD. (HONG KONG) Dec 1985 – Jun 1986
Sales Executive
Maintain good rapports with existing customers and actively seek new business
opportunities through calls, visits and networking.
TRAININGS & WORKSHOPS
Managerial
Performance Appraisal Workshop
Personal Leadership Workshop
Managing Poor Performers
Core Business Management
Credit and Risk Management
Consumer Credit & Risk
Managing Collections & MIS
Fraud Control Workshop
Credit Scoring Workshop
Operations and Controls
MasterCard More Profit Seminar
Visa Chargeback Workshop
Control Self Assessment
Customer Service:
Service Excellence I & II
Team Building
Managing & Improving Customer Service
Customer Satisfaction Survey & Focus
Managing Call Centre
Strategic Service Intent Workshop
Jonson Siu Page !7