Archana Chaurasia is an experienced customer service representative and educator seeking a new position. She has over 10 years of experience in customer service roles for educational institutions. She is currently pursuing an MBA and has a Master's degree in Science. Her skills include active listening, problem solving, database maintenance, creating reports and presentations, and training. She is proficient in English and Hindi.
Freelance Advanced Excel Trainer and Professional PowerPoint TrainerPrabhas Panda
I cater Corporate IT Training on Advanced excel, PowerPoint, Excel VBA,Power BI, Tableau, MS Project, MS Access, MS Visio, Finance for non finance, Data Analysis & Visualisation.
DO cater Tailor-made, Customised Business Analysis with Excel Training for B Schools, MBA Colleges and Universities.
Our domain Specific Excel Training is a most demanded course in the corporate world.
Freelance Advanced Excel Trainer and Professional PowerPoint TrainerPrabhas Panda
I cater Corporate IT Training on Advanced excel, PowerPoint, Excel VBA,Power BI, Tableau, MS Project, MS Access, MS Visio, Finance for non finance, Data Analysis & Visualisation.
DO cater Tailor-made, Customised Business Analysis with Excel Training for B Schools, MBA Colleges and Universities.
Our domain Specific Excel Training is a most demanded course in the corporate world.
Campus Assessment Solution And Importance Youth4work.com
Understanding Youth4work.com Campus Assessment Solution and it's Importance.
(80% students fail in assessment -You should not)
For Students:
1. Take Assessment (High Score, Medium Score, Low Score)
2. feedback
2.1 Prepared (Ready for Job)
2.2 Need Practice (Improve Time Management, Online Test Exposes, Understand your strength)
2.3 Regress Practice focused training required
3. Target Companies (Big Companies, Campus Placements, Average Companies Average Jobs)
https://www.youth4work.com/
College Management Tool provides an instructor with a way to create and deliver content, monitor student participation, and assess student performance. A College Management Tool provides students with the ability to use interactive features such as discussion forums, mock tests.
Targeting new customers for generating the business. Right solutions for the right customer at the right time - is for building the network hierarchy. Gathering & analyse the customer requirements for deploying the product at the right time delivery. Creating the face value in the market by knowing our values & strength.
Classpro is a completely web-based coaching classes management solution. It handles admission & fees, student performance, enquiries, SMS reminders, biometric attendance and notes sharing. If you are looking for a system that is easy to use without needing training or to read a user manual then give Classpro a try. Classpro has no upfront fees and no contracts. There is a 7-day free trial available for all plans.
Features:
1) Admission & Fees
Efficiently manage your fee installments, record the payment details and send auto fee reminders.
2) Student Performance
Generation of detailed reports on student’s performance and graphical representation of results.
3) Enquiries
Resourceful enquiry panel to manage every lead information and followups.
4) SMS Reminders
A feature that keeps the students updated with their schedules, exam marks and fee details.
5) Real-Time Analytics
Automatic reports for student’s performance and attendance, enquiries, faculty salary, admission and fee to analyze business growth.
6) Biometric Attendance
Provides a convenient way to record the student's in and out timing.
7) Student/Parent Login
Access from anywhere, anytime to view performance, schedules and admission details.
8) Document Sharing
Now share notes, exam related documents with our new document sharing feature.
Web: www.classpro.in
Phone: 9768002930
Campus Assessment Solution And Importance Youth4work.com
Understanding Youth4work.com Campus Assessment Solution and it's Importance.
(80% students fail in assessment -You should not)
For Students:
1. Take Assessment (High Score, Medium Score, Low Score)
2. feedback
2.1 Prepared (Ready for Job)
2.2 Need Practice (Improve Time Management, Online Test Exposes, Understand your strength)
2.3 Regress Practice focused training required
3. Target Companies (Big Companies, Campus Placements, Average Companies Average Jobs)
https://www.youth4work.com/
College Management Tool provides an instructor with a way to create and deliver content, monitor student participation, and assess student performance. A College Management Tool provides students with the ability to use interactive features such as discussion forums, mock tests.
Targeting new customers for generating the business. Right solutions for the right customer at the right time - is for building the network hierarchy. Gathering & analyse the customer requirements for deploying the product at the right time delivery. Creating the face value in the market by knowing our values & strength.
Classpro is a completely web-based coaching classes management solution. It handles admission & fees, student performance, enquiries, SMS reminders, biometric attendance and notes sharing. If you are looking for a system that is easy to use without needing training or to read a user manual then give Classpro a try. Classpro has no upfront fees and no contracts. There is a 7-day free trial available for all plans.
Features:
1) Admission & Fees
Efficiently manage your fee installments, record the payment details and send auto fee reminders.
2) Student Performance
Generation of detailed reports on student’s performance and graphical representation of results.
3) Enquiries
Resourceful enquiry panel to manage every lead information and followups.
4) SMS Reminders
A feature that keeps the students updated with their schedules, exam marks and fee details.
5) Real-Time Analytics
Automatic reports for student’s performance and attendance, enquiries, faculty salary, admission and fee to analyze business growth.
6) Biometric Attendance
Provides a convenient way to record the student's in and out timing.
7) Student/Parent Login
Access from anywhere, anytime to view performance, schedules and admission details.
8) Document Sharing
Now share notes, exam related documents with our new document sharing feature.
Web: www.classpro.in
Phone: 9768002930
1. Archana Chaurasia
Page 1
Mobile 97155769138/971567846819
Email archu.ramnee@gmail.com
Skype id: archana.chaurasia1
Executive Profile
Postgraduate with over 10 years of experience in Knowledge Industry. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Skill Highlights
Service solutions expert
Dedicated to process improvement
High customer service standards
Conflict resolution proficiency
Strong organizational skills
Energetic work attitude
Strong problem solving ability
Troubleshooting skills
Telecommunications knowledge
Training manual contributor
Proficient with Microsoft Office Suite
Active listening skills
Core Accomplishments
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding admissions, courses, summer courses and special tuitions.
Customer Assistance
Worked with educational institution systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing admissions figures and student track records.
Database Maintenance
Assisted in the managing of the Institution database and verified, edited and modified members’ information.
Professional Experience
Class Teacher Since Sept 2014
Oxford School – Dubai, UAE
Administrative Assistant April 2012 to April 2014
DPS – Modern Indian School, Doha, State of Qatar
Planned travel arrangements for 29 executives and staff.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
2. Archana Chaurasia
Page 2
Created new processes and systems for increasing customer service satisfaction.
Served as central point of contact for all outside vendors needing to gain access to the building.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Created and maintained spreadsheets using excel functions and calculations to develop reports and lists.
Created PowerPoint presentations used for business development.
Trained new employees on quarterly basis.
Responsible for ringing up guardians in a timely manner and guaranteeing high level of customer service.
Teacher December 2011 to February 2012
G.D. Goenka - NCR
Head of Department April 2010 to August 2011
Sherwood College - Nainital, Uttarakhand
Team Leader August 2007 to August 2009
Sherwood College - Nainital, Uttarakhand
Teacher February 2008 to February 2009
Sherwood College - Nainital, Uttarakhand
Warden April 2005 to April 2006
Sherwood College - Nainital, Uttarakhand
Education
Currently pursuing MBA from Sikkim Manipal University
Master of Science 2008, Kumaun University, Nainital, Uttarakhand, India
Bachelor of Science 2005,Kumaun University, Nainital, Uttarakhand, India
Relevant Courses:
MS Office for Professional Staff
Communication Skills for Executive Assistants
Professional Development:
Montessari Diploma - Mumbai, India in 2013.
Competent Communicator for Toastmasters International – Doha, Qatar in 2014.
Personal Information
Fathers Name
Mothers Name
Date of Birth
Nationality
State of Domicile
Languages Known
Mr. Mahesh P. Chaurasia
Mrs. Geeta Chaurasia
27th March 1984
Indian
Nainital , Uttarakhand, India
English & Hindi