This CV is for Amr Hany Kahil, an Egyptian national born in 1956 in Heliopolis, Cairo. He has over 30 years of experience in hotel front office management, currently serving as Senior Assistant Manager at the Nile Hilton Hotel in Cairo. He holds a B.Sc. in Tourism and Hotel Management from 1978. His career includes positions at the Meridien, Ramses Hilton, and Salam Hotels. He is fluent in Arabic, English, and French with computer skills in Microsoft Office and hotel property management systems.

1. C.V
Dear Sirs,
Please find hereunder my up to date & detailed C.V.
Personal Data:
Name : Amr Hany Kahil.
E-Mail: A_Kahil@Hotmail.com.
Date of birth : 27th
of September 1956.
Place of birth: Heliopolis. Cairo
Nationality : Egyptian.
Marital Status : Married
Military Status: Exempted
MaleSex:
Address: 1, Omarat el Obour Building
.App92Salah Salem,
Cairo Egypt
Mobile (handy- GSM) N# : ( + 2 ) 0101442392
Home Phone N# : ( +202) 2606789
Qualifications:
Education
DegreesGraduation
Year
Certificates&
Diplomas
Name of School
University

2. Good1974BaccalaureateLycee francais
Good1978B.Sc of Faculty
of Tourism &
Hotel
Faculty of Tourism
& Hotel
Management
Language Skills
Language
Understand
Reading / Listening Speak Write
1- Arabic
2- English
3- French
Mother-Tongue (Fluent)
Fluent
Fluent
Fluent
Fluent
Fluent
Excellent
Excellent
Excellent
Computer Skills:
• Window 7 Ultimate. Window 8.1
• Microsoft Office word & advanced Excel 2007 and power point
• Outlook XP
• Hotel Information System : Fidelio 6.10 + Fidelio 6.11
Fidelio 6.12 + Fidelio 6.20
Training Courses:
• Front Office techniques and skills.
• Protocol & Etiquette.
• Service Excellence Workshop the " WOW" Factor.
• Guest & Customer courtesy Service
• Characteristics & Techniques of Effective Listening
• Guest relation …& Handling guest complains
• Supervision course (1) & (2)
• Cross Exposure at credit department
Training Locations
• Cairo Nile Hilton Hotel

3. • Academic Centre of Excellency Middle East
• Hilton University (Cairo Nile Hilton )
Professional Experience
Name of Employer Nature of work
Duration
Since Till
Nile Hilton Hotel
Senior Assistant Mgr
Acting asst front office
Mgr
January
1984 Now
Meridien Hotel
Front office January
1983
January
1984
Ramses Hilton
Beverage Supervisor January
1982
January
1983
Salam Hotel
Food & Beverage
training
January
1978
January
1979
Additional Professional Activities :
Enthusiastic, Helpfulness, Attentive Listening , Positive
Personality, Able to handle responsibilities and problem ,
Ability to think with customer Mind .
Hobbies :
Music, Reading , Swimming, football, Judo,
Job Tasks:
• Carry out all administrative duties in cooperation with the FOM.
• Daily checks on the VIP lists and ordering of corresponding
activities.
• Monitor and check the costs of VIP Treatments.

4. • Monitor completion of all administrative activities relating to
Hilton Honors and coordinate regular training courses in relation to
new features.
• Support Team Members in obtaining new members.
• Process guest questionnaires and comments and provide
information on the results.
• Carry out all administrative duties in cooperation with the FOM.
• Daily checks on the VIP lists and ordering of corresponding
activities.
• Monitor and check the costs of VIP Treatment.
• Monitor completion of all administrative activities relating to
Hilton Honors and coordinate regular training courses in relation to
new features.
• Support Team Members in obtaining new members.
• Process guest questionnaires and comments and provide
information on the results.
• Monitor the room situation on the current and following day and
give the corresponding directives to Team Members.
• Read the logbook daily and react to current events.
• Take over interdepartmental duties.
• Joint responsibility for achieving the best possible hotel occupancy
at the best possible room price.
• Maintain regular contact with frequent guests and all important
guests of the Hotel.
• Supervise Team Members in order to ensure smooth, prompt and
polite service based on the standards.
• Supervise the order and cleanliness of the reception area and the
appropriate appearance of Team Members.
• Maintain tidiness in the building and clothing in the department.

5. • Undertake regular inspections in the reception and hall area to
ensure that the installations and equipment are in a clean, perfect
condition, well maintained and replaced / renewed as required.
• Know all the functions of the computer system and eliminate minor
errors in the software itself.
• Decide on rebates and price reductions.
• Support the FDM in monitoring and analyzing sales and costs of
the department compare these with budget and take corrective
measures if required.
• Co-responsibility for maintaining the credit policy in the reception
area.
• Joint responsibility for drawing up and achieving the annual
budget.
• Is aware of the joint responsibility for safety in our Hotel and
abides strictly by all the safety instructions, especially when
operating the machines and equipment.
• Behave at all times in such a way as to avoid accidents.
• Is able to raise the internal alarms correctly.
• Know how to what to do in case of an evacuation / fire alarm or
other emergencies (i.e. bomb threats).
• Ensure that all front doors and stores belonging to the department,
as well as the key cabinet for the whole department, are kept
locked at all times.
Yours Sincerely..
Presented By Amr Hany Kahil

6. • Undertake regular inspections in the reception and hall area to
ensure that the installations and equipment are in a clean, perfect
condition, well maintained and replaced / renewed as required.
• Know all the functions of the computer system and eliminate minor
errors in the software itself.
• Decide on rebates and price reductions.
• Support the FDM in monitoring and analyzing sales and costs of
the department compare these with budget and take corrective
measures if required.
• Co-responsibility for maintaining the credit policy in the reception
area.
• Joint responsibility for drawing up and achieving the annual
budget.
• Is aware of the joint responsibility for safety in our Hotel and
abides strictly by all the safety instructions, especially when
operating the machines and equipment.
• Behave at all times in such a way as to avoid accidents.
• Is able to raise the internal alarms correctly.
• Know how to what to do in case of an evacuation / fire alarm or
other emergencies (i.e. bomb threats).
• Ensure that all front doors and stores belonging to the department,
as well as the key cabinet for the whole department, are kept
locked at all times.
Yours Sincerely..
Presented By Amr Hany Kahil