This curriculum vitae outlines Veliswa Matshane's education qualifications and work experience. She has a Bachelor of Business Administration degree and several certificates in areas like project management, customer relationship management, and office administration. Her work experience includes positions at the Land and Agricultural Development Bank of South Africa, where she held roles coordinating retail operations and national projects, and at the Land Bank Insurance Company, where she was responsible for client services and operations. The CV provides details on her responsibilities, accomplishments, and duration of employment in these roles.

1. curriculumvitae
PERSONAL DETAILS
SURNAME: Matshane
FIRST NAMES: Veliswa Gwendoline
LANGUAGES: English, isiXhosa, Setswana, Afrikaans
INTERESTS: Entrepreneurship
HOBBIES: Self-development/Networking
NATIONALITY: South African
HEALTH: Excellent
ADDRESS: 20139 Kgarobane Street
Mosiane View
Majemantsho
TELEPHONE: 083 642 5269 / 078 802 6955
Email veliswa.matshane@gmail.com
TERTIARY EDUCATION
CURRENT INSTITUTION: Regenesys Business School (2014 - 2015)
QUALIFICATION: Bachelor of Business Administration (Complete)
Modules Project and Operations Management
Financial management
Information and Communication Technology
Quality and Relationship Management
Strategic Management
Economics
Human Resource Management
Marketing Management
Project Management 1 and 2
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INSTITUTION: Milpark Business School/Bankseta
QUALIFICATION: Certificate in Management Development – (2012/2013)
INSTITUTION: UNISA
QUALIFICATION: Customer Relationship Management (2011) – NQF L6
Customer Services Management (2009) – NQF L5
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INSTITUTION: ExecuPrime – SETA accredited
QUALIFICATION: Advanced Project Management (2010)
INSTITUTION: Technikon SA
Qualification N/Dip - Office Management & Technology incomplete
Modules passed Business Administration 1 & 2
Communications 1 & 2
Information Administration 1
Personnel Management 1
Office Management 1
INSTITUTION Damelin Management School
Qualification Diploma in Office Administration (1996)
INSTITUTION St Francis Computer School
Qualification Certificate - Introduction to Computers (1993)
HIGH SCHOOL EDUCATION
INSTITUTION: Letsatsing High School (Mahikeng)
QUALIFICATION: Matric (1989) upgraded in (1994)
Computer Skills
o Microsoft Packages (Excel, PowerPoint, Projects, Word and XP)
o Internet
o Hogan (FNB)
o Persal
o BAS
o LOGIS
o People Soft
o SAP (In house training on Travel Management, HR, Procurement and Procure to
pay)
o CURA – Risk Management System
o Exclaim – Compliance Management Tool
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3. The information and details contained in this CV are confidential
EMPLOYMENT HISTORY
COMPANY: Land and Agricultural Development Bank
POSITION: Specialist: Retail Commercial Banking (RCB) Operations
PERIOD: April 2011 – December 2016
RESPONSIBILITIES:
Provide operational support to the office of the Head of Retail and Regional Managers as
follows: -
SALES
o Compiling and analysing sales reports from 27 branches country-wide
o Facilitating weekly conference calls between branches, regional offices and
the Head of Retail to discuss performance
o (Secretariat of RCB MANCO) - Taking minutes of the teleconference weekly
meetings with Action items / matters arising to be followed up
o Balancing monthly loan application approvals and disbursements with the
finance department and compiling a comprehensive performance report for
senior management
Audits
o Set up a meeting prior to year end for the Head of Retail and Head of Audit to
discuss and agree on an audit scope for the new financial year for RCB
o Follow up with audit department to ensure that the audit scope is finalised and
signed off
o Receive branch audit finding reports after the audits have been incomplete
and followed up with branch managers on resolution of findings and requesting
evidence and action plans to mitigate finding from re – occurring as per set
timelines
o Liaise with Audit Department on the final reports on the branches that would be
tabled at EXCO and the Audit Committee and obtain sign off from the Heads
Risk and Compliance
o Workshop the individual branch emerging risks with the Branch Managers and
assisted them to compile relevant Branch Risk Registers as per Land Bank policy
standards
o Discuss the Branch Risk Registers with the Regional Managers and Head of Retail
to ensure buy in and sign off
o Assist the Regional Managers and Head of Retail in compiling the Executive’s
Strategic Risk Register to be tabled at Exco
o Monitor that all risks are managed within acceptable qualitative and
quantitative risk profiles
o Ensure compliance to all policies, procedures and processes in RCB in liaison
with the Compliance Department (e.g. Land Bank Act, PFMA, Treasury
Regulations, National Credit Act etc )
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o Attend the monthly Operational Risk Committee meeting and deputised for the
Head of Retail in her absence
Project Coordination
o Receive requests for project implementation from external parties
o Liaise with the originator and attended meetings to ensure complete
understanding of the project to be implemented
o Identify the relevant employees (teams) in RCB to participate in the project and
apply project management framework for tracking progress
o Facilitate the process to hand over the project to the nominated project
manager
o Attend all project meetings and compiled reporting structures to the Head of
Retail and the external party e.g. IDC, Government Department etc.
Reporting
Weekly reports:
o Source and coordinated sales reports from the Branches in terms of Approvals
and Disbursements for both Commercial and Development sales as per set
targets
o Compile action items from the minutes (matters arising) and followed up with
individual Branch Managers in the provinces
Monthly Reports
o RCB Performance Report for Exco
o RCB Approvals and Disbursements Actuals
o RCB Turnaround Times Report
o Summary of Audit Findings and action to close
Quarterly Reports
o SAAM Numbers Report – Tripple BEEE Scoring for Treasury
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Designation : Specialist: National Projects Coordinator
Company : Land Bank: Retail Unit
Duration : 25 March 2008 to 31 March 2011
RESPONCIBILITIES
o Managing, monitoring and administrating all Retail projects.
o Risk and Compliance Management Champion for Retail.
o Audit Champion (monitoring and management of Audit findings for 27
branches).
o Manage and administer the security - collateral management system.
o Note and follow up of loan conditions (i.e. – payments of insurance premiums on
short-term insurance, LBIC, Key Man Insurance, annual financial statements,
management accounts, etc together with all correspondence involved). Each
new loan upon disbursement has to be checked against the system for period,
interest rate, due date, etc, and print exception report to highlight errors and
rectify them. Then print final exception report.
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o Monitor application for releases after approval by RCC ensure that all
documentation, financial statements, Deed of Sale, etc are in client file.
o Draft memo and correspondence regarding compensation for expropriation of
land for roads purposes
o Lease agreement (memo whether client is lesser or lessee with all
correspondence),
o Waiver of rights in respect of crops (not financed by the Bank), ceded to co-ops
(memo and correspondence confirming Bank’s agreement, etc),
o considering any changes to the loan contract i.e. interest rate adjustment as a
result of migration from gold to platinum status, change of trustees, members,
shareholders etc.
o follow up on payment of monthly or quarterly instalments which, if not paid,
migrate to recoveries
o Follow up on inspections and reports by Identisure (microchip) and follow up on
costs (phone calls, correspondence),
o Follow up on inspection of assets notarially bonded to the Bank (verification of
assets). Negotiate for release of assets or substitution of assets if necessary
o Follow up on receipt of cession payments in respect of products delivered by
clients (milk, grain, etc),
o Filing of notices of instalments falling due for each account as well as
endorsements in respect of amounts paid.
o Following up of shortages in respect of instalments.
o Annual balance, property detail, interest rate, due date, instalment amount,
purpose of loan, period of loan details as well as whereabouts of title deeds
required by accountants / commercial banks on an annual basis.
o Transfer and receipt of accounts to and from other branches (memos as well as
accepting the account as with a new loan).
REASON FOR LEAVING: Appointed in a new position within the Bank
Designation : Specialist: Operations and Client Services
Company : Land Bank Insurance Company (LBIC)
Duration : 1 October 2006 to 24 March 2008
RESPONSIBILITIES
o Attending to and ensuring the speedy resolution of all client queries received
by Land Bank staff members from Land Bank clients;
o Liaison with the administrator (THEBE) in respect of all queries received and
ensuring that policies are issued to new clients;
o Ensuring that insurance records of the Company are properly maintained;
o Following up on all items raised on exception reports from administrators and
liaison with branches e.g. lapsed premiums;
o Ensuring that the death claims are resolved timorously by administrators;
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o Ensuring that full underwriting takes place as required and liaison with
underwriters;
o Ensuring that reinsurance data is prepared and sent to the reinsures by
administrators;
o Attending to the preparation and distribution of marketing material for
company;
o Ensuring that premium income is collected by the Land Bank Insurance
Company;
o Ensuring that premiums are paid by Land Bank in respect of clients who default
on premium payments; Notification of these clients to Land Bank;
o Liaison with actuary on various matters: data preparation for actual valuations,
data queries, product development etc;
o Monitoring and reporting on the selling of insurance products by administrators
and Land Bank staff and providing the necessary support to improve sales;
o Secretariat to the Investment Committee of the Company
o Marketing of the credit life insurance products and short term insurance
products to be rolled out by the Company;
o Provide administrative support and coordination for the administration of other
business by the Land Bank Insurance Company; e.g. MAFISA credit life
insurance and Post Office credit life account
REASON FOR LEAVING: Appointed in a new position within the Bank
Designation : Office Administrator (PA) to General Manager
CEO’s Office/ Acting CEO
Company : Land and Agricultural Bank of South Africa
Duration : 1 July 2005 to 30 September 2006
RESPONSIBILITIES:
o Liaise with project managers and head of departments to follow-up on
delegated issues that need response.
o Communications Officer (Provide communication link between internal and
external parties and office of the General Manager) e.g. Ministry, Dept of
Agriculture and SADC.
o Arranging EXCO Meetings (Executive meetings taking place once every week)
and events coordination (conferences, workshops)
o Preparing documents and pack for board meetings.
o Diary management (Screening/Prioritise all appointment before scheduling
meetings).
o Telephone management (Screen all incoming calls and taking messages).
o Processing of substance, travel claims and invoices
o Logistic management (Flight & accommodation arrangements, local &
international).
o Liaise with Government Departments (foreign affairs) and International
companies to arrange visits and Visa’s.
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7. The information and details contained in this CV are confidential
o Monitoring and keeping the entertainment budget
o Typing of memos, submissions, reports and minutes
o Sorting and distribution of mail as delegated and responding to emails on
behalf of GM.
o Basic Admin Duties (filling, sending faxes and making photocopies of
confidential documents).
REASON FOR LEAVING: Got a new position within the Land Bank Insurance
Company
Designation : Office Administrator (PA) to General Manager
Human Resources
Company : Land and Agricultural Bank of South Africa
Duration : 31 March 2003 – 31 June 2005
RESPONSIBILITIES:
o Public Relations (Provide communication link between internal and external
parties and office of the General Manager)
o Arranging EXCO Meetings (Executive meetings taking place once every week)
o Diary management (Screening/Prioritise all appointment before scheduling
meetings)
o Telephone management (Screen all incoming calls and taking messages)
o Arranging appointments, workshops and conferences.
o Making follow –up of appointments.
o Processing of substance and travel claims.
o Processing invoices for payments and claims.
o Logistic management (Flight & accommodation arrangements, local &
international)
o Co-ordination and office management.
o IR administration (liaising with the outsourced consultant – Labour Net)
o Monitoring and keeping the entertainment budget.
o Typing of memos, submissions, reports and minutes.
o Sorting and distribution of mail, responding to emails on behalf of GM
o Basic Admin Duties (filling, sending faxes and making photocopies of
confidential documents).
o Administration of Executive Payroll (liaise with PWC on monthly inputs:
termination of exec employment, medical aid deductions, S&T claims and
leave encashment)
o I also help with Recruitment (liaising with employment agencies, arranging
interviews).
Designation : Office Administrator – Directorate: Enterprise
and Business Development
Company : Department of Environmental Affairs and
Tourism
Duration : 01 November 2002 to 28 March 2003
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8. The information and details contained in this CV are confidential
RESPONSIBILITIES:
o Public Relations
o Office administration
o Liaising with Minister’s Office (Environment & Tourism)
o Diary management
o Telephone management
o Arrange meetings and catering
o Arranging appointments, workshops and conferences
o Making follow –up of appointments
o Processing of substance and travel claims
o Logistic management (Flight & accommodation arrangements, local &
international)
o Co-ordination and office management
o In charge of updating and publication of the Funding and support service
booklet
o Processing claims and applications for ITMAS (International Tourism Marketing
Assistance System)
o Monitoring and keeping the entertainment budget
o Typing of memos, submissions, reports and minutes
o Sorting and distribution of mail
o Basic Admin duties (filling, sending faxes and making photocopies of
confidential documents)
REASON FOR LEAVING : Got an offer At Land Bank
Designation Personal Assistant /Admin officer in the office of the
Statistician-General (Pali Lehohla) and Assisting the
Executive Assistant of the SG (Lena Soares)
Company : Statistic South Africa
Duration : 01 January 2002 to 31 October 2002
RESPONSIBILITIES:
o Front line Public Relations Officer
o Office administration
o Liaising with Minister’s Office (National Treasury)
o Diary management
o Telephone management
o Arrange meetings and catering
o Arranging appointments, workshops and conferences
o Making follow –up of appointments
o Processing of substance and travel claims
o Requisition of advances if S-G has to travel overseas
o Logistic management (Flight & accommodation arrangements, local &
international)
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9. The information and details contained in this CV are confidential
o Co-ordination and office management
o Monitoring and keeping the entertainment budget
o Ordering (on LOGIS) and controlling of stationary
o Typing of memos, submissions, reports and minutes
o Sorting and distribution of mail
o Basic Admin duties (filling, sending faxes and making photocopies of
confidential documents)
o I also helped with all the secretarial duties in the office of the Executive
Manager in the SG’s Office.
REASON FOR LEAVING : I was on Contract
Designation : Personal Assistant to The Chief Operations
Officer Census 2001, Mr Calvin Molongoana
and Content and Development Manager, Mr
Nelson Nyagah
Company : Statistic South Africa
Duration : 23 April 2001 to 30 December 2001
RESPONSIBILITIES:
o Liaison Officer between the operations office, sub-project managers and
Provincial Heads
o Office administration
o Diary management
o Telephone management
o Arrange meetings and catering
o Arranging appointments, workshops and conferences
o Making follow –up of the appointments
o Logistic management (Flight & accommodation arrangements)
o Co-ordination and office management
o Ordering and controlling of stationary
o Typing of memos and documents
o Sorting and distribution of mail
o Filling, sending faxes and making photocopies of confidential documents
REASON FOR LEAVING : End of Census Project, offered another contract
Within the same organisation in the office of the
Statistician General
Designation : Co-ordinator of Recruitment, Selection and
Placement & Personal Assistant to Deputy Director (RSP)
and Assistant Director Human Resources
Company : National Treasury
Duration : 13 November 2000 to 30 March 2001
RESPONSIBILITIES:
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10. The information and details contained in this CV are confidential
o Capturing of applicant details on the Personnel Recruitment System
o Screening of telephone calls and screening of applications for employment
o Response handling of applicants’ CVs
o Drafting, typing and issuing of reject and offer letters
o Co-ordinating and monitoring executive group interviews (including logistic
management travel plans, processing of claims etc)
o Organise transfers nationally for new and experienced employees.
o Document all job related issues
o Co-ordinate exit interviews and ensure that all relevant parties are informed.
o Ensure that all new employees are inducted into the unit
Personal Assistant
o Dairy management
o Co-ordination and management of daily office duties
o Logistics management
REASON FOR LEAVING : Temporary position
Designation : Secretary/ admin officer/ Client Liaison Officer
Company : First National Bank (Home Loans Dept)
Duration : 03 April 2000 to 29 September 2000
Responsibilities/Duties
o Telephone management
o Helping Regional Risk manager with all secretarial duties
o Screening calls
o Typing general correspondence for the Sales Team & approval letters for the
Analyst department
o Assisting/ directing customers to relevant departments and floors
o Welcoming guests, staff from different branches when attending training and
interviews
o Ordering, controlling and storage of stationary
o Managing incoming and outgoing mail from a central point
o Sorting and distributing all incoming and outgoing faxes into respective areas to
ensure speedy delivery
o Updating attendance register on Ms Excel for the Sales and Risk departments
REASON FOR LEAVING : Temporary assignment
Designation : Receptionist / Assistant Manager
Company : Ashanti Hair Care
Duration : 01 October 1997 to 30 January 2000
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11. The information and details contained in this CV are confidential
Core Responsibilities /Duties
o Registering all incoming clients
o Reconciling and balancing cash book
o Paying staff salaries
o Organising hair and product demonstrations with respective manufactures and
technicians (Carson’s, Ladine and Cavil)
o Seeing to the whole business management
NB: The above was a family business
REASON FOR LEAVING : Personal growth and development
Designation : Data Capture
Company : Home Choice (PTY) Ltd
Duration : 01 May 1992 – 30 July 1992 (Temp)
Designation : Customer Liaison Officer (Cape Town)
Company : Home Choice (PTY) Ltd
Duration : 03 August 1992 to 30 July 1994
Responsibilities/Duties
o Telemarketing
o Debt collection
o Order vetting and processing
o Tracing legal clients
o Handling telephone queries
o Responding and typing customer correspondence
o Filling and record keeping
TRANSFERRED TO JHB BRANCH FROM 03 AUGUST 1994 - 30 APRIL1997
Designation : Frontline customer liaison officer/ Admin Officer
Responsibilities:
o Diary management for senior manager
o Customer liaison (handling queries & information sharing)
o Filing and record keeping
o Telephone management
o Sending and receiving faxes
o Receiving and sorting mail
o Typing agendas, reports, memos and customer correspondence
o Intake and invoicing returned goods
REASON FOR LEAVING : Relocated to Durban
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12. The information and details contained in this CV are confidential
Designation : Executive Clerk
Company : Dept. of Post and Telecom (Bophuthatswana)
Duration : 05 February 1990 – 30 April 1992
Responsibilities/Duties
o General ledger balancing
o Opening and closing of saving account
o Handling deposits and withdrawals
o Dispatch and receiving of goods
o Enquiry officer
o Payment and sales of postal orders and revenue stamps
o Payment of pensions
o Telegraph officer (sending and receiving of telegraphic money orders)
o Handling counter stock of *R20 000.00
REASON FOR LEAVING : Relocated to Cape Town
SKILLS AND COMPETENCIES.
o Good interpersonal, networking and communication skills
o Good organisational and administrative skills,
o Good writing and reporting skills,
o Computer literate and conversant with all Microsoft Packages, Novell
GroupWise & Outlook
TRAINING RECEIVED
o Basic Bookkeeping
o Assertiveness Programme
o Business communication
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13. The information and details contained in this CV are confidential
REFERENCES
1. Thandeka Mbabama (Head of Retail )
Land and Agricultural Bank of SA
Tel: (012) 6860928
Email: tmbabama@landbank.co.za
2. Pali Lehohla (Statistician General)
Statistics South Africa
Tel: (012) 3103108
Cell: 0828928317
3. Reginald Jele (Ministry National Planning Commission)
(Presidency)
Cell: 0829084798
The information and details contained in this CV are confidential