The document is a curriculum vitae for Shivanand Hatangadi that summarizes his professional experience. He worked for 5 years at Priya International Ltd in customer service and coordination roles. Then he worked for 16 years at E.I. DuPont India Pvt. Ltd, taking on roles in customer sales order processing, supply chain management, and systems implementation. He implemented SAP software, received several awards, and trained others. Most recently, he worked for 2 years as a customer service executive at Rishichem Distributors Pvt. Ltd, where he followed up on payments, reconciled accounts, and oversaw order processing and troubleshooting.

1. CURRICULUM VITAE
Name: Shivanand Hatangadi
Contact Details: shivanandhatangadi8@gmail.com
Mobile No.9833298749
Current CTC: Rs.5 lakhs
Expected CTC: Negotiable
PROFILE:
Worked for 5 years in Priya International Ltd from May 1989 to July 1994.
Work profile at Priya International Ltd:
Customer service :
• Coordination between Sales, Marketing and customers for processing
import orders. Issuing order confirmation/Indents to customers once
orders are placed.
• Placing orders with overseas suppliers, coordinating with customers for
LC opening, import documentation, accounts receivables etc.
• Coordinating with overseas suppliers for tracking of LCs, amendments,
shipments, documentation, payments etc.
• Post shipment trouble shooting with customers for documentation,
shipping related issues, container movement etc.
• Dealing with Suppliers based in US, Europe & countries in Asia Pacific like
Japan, China, HongKong, Singapore, Taiwan, Indonesia, Malaysia,
Thailand.
• Dealing with customers at Pan India level.
Internal coordination:
• Coordinating with Finance division for commission receivables from
overseas suppliers. Collating commission data from overseas suppliers
and ensuring that payment are received accurately by Finance dept.
Reconciliation of commission statements received from overseas
suppliers with Finance dept.
• MIS reporting to Marketing Dept. for weekly, fortnightly, monthly &
quarterly sales data.
• Coordinating with All-India Branches for order related issues such as post
shipments trouble shooting, payments follow up etc.

2. Worked for 16 years in E.I. DuPont India Pvt. Ltd from July 1994 to April 2010.
Sr. Executive – Commercial & Supply Chain for India-Sub-continent (Bangladesh,
Pakistan, Sri Lanka & Nepal) for E.I. DuPont India Pvt. Ltd.
Roles & responsibilities in E.I. DuPont India Pvt. Ltd:
Customer Sales Order Processing in SAP : (Order to Cash Role)
• Ensure validation of customer orders for price, Inco terms, Payment terms
and approvals in place before order placement in SAP.
• Customer Sales Order Preparation in SAP in line with PO and inventory at
Regional warehouse/product availability at Plant. Creating Deliveries for
Regional Warehouse to trigger various outputs at Forwarders end.
• Order tracking on a daily basis, checking document flow to ensure smooth
execution of orders in SAP as per customer delivery dates.
• Coordinating with Credit Team to release blocked orders immediately to
meet customer delivery schedules.
• Trouble shooting for any orders not received by Plant/warehouse by
identifying root cause and retriggering outputs and ensuring that order is
closed smoothly.
Customers/Distributors coordination:
• Daily coordination with customers/distributors for order follow up: Informing
shipment details and advance documents to them for smooth customs
clearance.
• Preorder coordination for sending 3 months rolling forecast as per Business
policies, gathering competitive information, demand supply situation,
market situation, inventory position etc.
• Post order trouble shooting – assisting them in any
documentation/shipment related issues like incorrect BL, manifest,
container movement issues, Delivery order issues etc.
• Educating them in opening of LCs particularly for new a/c’s for 180 days
credit thru trade banks.
• Co-ordinate with Customer for LC establishment, Amendments, Shipment
Updates & timely resolution of queries & relevant issues leading to
customer satisfaction.
• Coordinating with Banks for LC opening, amendments, remittance proofs,
import documentation. Coordination with CHAs for Customs clearance, Bill
of Entries.
• Involved in sending back empty SOC tank to shipper. Coordinating all front
end and back end activities related to return of empty ISO tank.

3. Distributor Management
• Handling All India distributors viz. Getting their 3 months rolling forecast, follow
up for orders, executing their orders etc.
• Pre & post sales trouble shooting viz. Guiding them on inventory status at
Regional warehouse, resolving their Customs, documentation and clearance
Issues. Handling their packaging related issues, compensating them for loss of
material etc.
• Payment follow up on monthly basis. Getting market related feedback on
product movement etc.
• Updating them a monthly basis on Performance Incentive Program for volume
and YOY (Year on Year) growth nos.
• Executing their Rebate Programs on yearly basis after reconciliation of final
nos. based on their performance.
Regional (AP) Responsibilities: (Supply Chain Role for India Sub-continent)
• Submitting monthly Sales forecast for 3 months, weekly demand template
and any other MIS data as and when needed by Region.
• Weekly review of sales nos. v/s forecast and informing changes to Region
via conference calls.
• Submitting weekly & monthly collection plans and follow up updates sent
periodically.
• Submitting data as and when needed by Region. E.g. global a/c sales,
quarterly revenue recognition data etc.
• Submitting monthly Customer Rebates and Price adjustment data.
• Reconciliation of customer rebates and price adjustment balances
periodically.
Global Key a/c management:
• Tracking High Seas Sales’ Import Shipments (ETA dates to plan for High
Seas Sales activities).
• Preparing High Seas Documents, submitting to customer well before vessel
arrival, resolving queries related to clearance, shipping, customs issues etc.
• Follow up for payments especially during month end, coordination with their
CHA for Bill of Exchange collections.
• Conducting & managing activities at Front end as well as Back end to
ensure smooth flow of transactions till payment collections.

4. Systems Role:
• Ensuring sales orders are tracked on a daily basis and closed correctly.
• Placing orders and STOs within regional deadlines.
• Checking inventory at Regional warehouse to meet customers demand and
delivery dates.
• Clean up customer master data for payment terms, Inco terms in line with
SOX guidelines.
• Sample Inventory knocked off periodically from Virtual Plant as per finance
guidelines.
• Creation of deliveries, credit & debit invoices, rebate agreements.
• Viewing customer a/c’s to ensure that collections are knocked off, rebate
payments made on a timely basis to customers etc.
• Running various reports in SAP R3 and BW for meeting SOX guidelines
within month end cutoff dates.
MIS - Sales & Marketing:
• Preparation of Monthly Sales & Marketing MIS as per the Format and
circulating the same to Team members
• Daily, Monthly, Quarterly, Half-Yearly & Annual Sales Reporting
(Qty. & Value wise, Customer wise,)
• Variance Analysis & Reporting of Actual & Budgeted Figures of Sales,
average unit price and reporting to Team & region.
• Daily review of sales nos. with Marketing Team to track nos. vs forecast
and report any deviations to Region/Corporate office.
Other Statutory responsibilities:
• Co-ordination with Statutory & Internal Auditors for resolving Audit queries.
related to SOX.
• Quarterly revenue recognition data submitted to Finance. Submission of key
documents to finance to record revenue within quarter for book closure as
per statutory laws.
• Submitting monthly local High Seas data to Tax Team for filing Tax returns.
• Reconciling and resolving any queries raised by various depts..
Other responsibilities:
• Participating in Vessel planning and scheduling for customer sales orders.
• Coordinating with Carriers for any post shipment issues viz. D.O. problems
faced by customers, container movement, IGM changes, documentation
changes etc.
• Acting as an effective back up for Sales & Marketing Team. Follow up of

5. sales call to get orders and process them as per customers schedule.
Controls & Improvements:
• Debtors Controlling -Payment Follow up, Monitoring Debtors Ageing,
Analysis of Customer accounts and ensuring timely realization. Ensuring
rebate payments are processed and paid timely as per contracts.
• Assisting in Implementation & Testing of Internal Controls of
Accounts Receivables for SOX compliance.
• Process Improvement - Providing Functional Inputs to various functions like
logistics, Supply Chain, Finance for removing IT related bottlenecks by
identifying & capturing various activities in SAP.
• Maintaining Customers and distributors rebate contracts for meeting
statutory laws.
Awards & Achievements in DuPont India.
Successfully Implemented SAP R3 start up for SD module. Was appointed as key user for
India Sub-continent to collect and validate data.
Won several awards for successful Implementation of SAP R3 .
Extensively Travelled in Asia Pacific Region for SAP R3 project work and for Regional
meetings.
Certified Six Sigma Green Belt.
Implemented both SAP R3 & green belt projects simultaneously in 2003.
Won several Growth awards at National & Regional Level for Highest sales to Asian Paints
Ltd and quarterly sales in Country.
Trained subordinates in SAP R3 order processing module.
Worked as a Customer Service Executive in Rishichem Distributors Pvt. Ltd. From Aug
2011 to Feb 2013. Company is trading in specialty chemicals for Coatings, inks, adhesives,
rubber, Plastics, Polymers etc.
Role & Responsibilities:
• Follow up of payments at pre & post dispatch level. Coordinating with marketing
Team to get collections from customers and directly following with customers in
some cases (for big a/cs)
• Reconciliation with Finance for all customers in a timely manner.
• Assisting Internal & External auditors with any queries raised by them.
• Overlooking dispatches on a day to day basis. Handling customers at an All-India
level.
• Maintaining Stock Statement and updating it on a daily basis.
Leading an order processing Team and helping them to resolve issues. Acting as a
back up role when Team members are absent.
• Trouble shooting in areas of Sales return, Transporter issues, Warehouse issues,
short payments from customers and any other issues related to Customer service.
• Payment & C form follow ups with customers on a regular basis.
• Tracking Inventory.

6. • ISO Coordinator for local stock & sales activity. Ensuring all processes are
adhered and ISO guidelines implemented in areas of Order processing, Customer
Satisfaction, New enquiry generation, customer complaints etc.
• Generating MIS reports, like Supplier wise, Customer wise, product wise &
updating it on a regular basis.
• Updating Customer portals on a regular basis.
• Sales Analysis.
• Regular Customer communication on order processing issues.
Currently working in a leading Indenting Company in exports & sourcing activities
for the past 2.5 years.
Job profile:
1. Logistics coordination between foreign customers and Indian suppliers.
2. Follow up on orders, shipment status, documentation etc. Updating
overseas customers on entire order stage from production to shipment
status.
3. Pre & post export related activities, like sample follow up, trouble shooting,
artworks follow up for exports of formulations to Europe customers.
4. Follow up of export enquiries with customers and keeping suppliers
updated on status.
5. Handling Trouble shooting i.e technical, Shipment related, documentation
related and closing the complaint in a time bound manner.
6. Handling regulatory documentation work ( BSE/TSE Certificate,ISO 9001,
14001, MSDS and other relevant documents) with Indian Suppliers for
export customers.
7. Handling complete artworks for exports of formulations from leading Indian
Pharmaceutical Companies for European Market.
8. Follow up of post sales documentation for formulations exports with
Pharmaceutical Companies.
9. Follow up on inquiries, updating Indian suppliers on order position.
10.Maintaining MIS data – customer, supplier & product wise.
11.Payment follow ups with overseas customers.
12.Preparation of commission Debit note, sending it to local suppliers/
overseas customers as the case may be.
13.Follow up of commission payments.
14.Working as a back up for Sourcing Manager.
Educational Qualifications:
• MBA from Welingkar’s Institute of Management with specialization in
International Business.
• Certificate Course in Logistics & Distribution Management from NITIE,

7. Mumbai in Nov’2006.
COMPUTER SKILLS:
• SAP R/3 SD & WM Modules, BW, MS Excel, Outlook, PowerPoint and Other
MS office Tools 2007, Lotus Notes 7.2.
PERSONAL DETAILS:
• Date of Birth : 17/12/1964
• Marital Status : Married.
• Languages known : English, Hindi, Marathi
• Address: A/15, Amarhind CHS, Shradhanand Road Extn.,
VileParle (East), Mumbai 400 057
• Passport : Valid until : 25/5/2017
Strengths:
Strong communication skills. Worked with cross cultural groups with people from various
backgrounds.
Good Knowledge of SAP, BW, Excel, Lotus notes, MS outlook etc.
Good networking and coordination skills by working with cross functional groups like
finance, Logistics, Supply Chain, warehouse, forwarder, banks, customers, distributors etc.
Sound knowledge about working of Shipping Companies, Port Terminals, CFS, ECYs
( empty container yards), Customs laws for imports etc.
Good rapport developed with customers and distributors for the last 15 years. Performed
Sales role in absence of Sales & Marketing Team for a period of 2 years.
High Seas Sales knowledge with Key Global A/c.
Good knowledge of Coatings & Plastics Industry for 15 years.
Trained people on SAP R3 and different work processes to act as an effective back up.
Worked in MNC environment.
Worked in different areas viz. Imports, Exports, Supply Chain, Forecasting, Planning &
distribution, customer coordination, marketing, credit control, payment follow up.
Good knowledge of Plastics processing Industry.
Can fit into any role Viz. Planning, distribution, Imports, Exports, local sales orders
processing, Marketing support, Marketing, MIS etc.