SlideShare a Scribd company logo
Thomas Hendley
211 Hurst Avenue, Sale
Manchester, M33 4GS
07741319592
hendley2014@outlook.com
PROFILE
I am an enthusiasticandconfidentindividual whothrivestobe the bestI possiblycouldbe. Ihave a
proventrack recordoriginallyin Administrationandthenprogressedtobecome a QualityAssurance
OfficerwithinThe ClaimsGuys.Followingonfromthis,IprogressedintoTrainingbecominga
TrainingOfficerwithinanareaof the Businesswhichwaspreviouslyunknowntomyself provingthat
I am adaptable anddriventoalwaystry to bettermyself.Iam a quicklearnerandcurrentlylooking
for the rightopportunity toimprove myknowledge withinaworkingenvironmentandpushmyself
to my full potential.
KEY SKILLS
• Professionalism–I alwayshave a professional attitude towards everytaskthatI take on,
for example duringmycurrentrole confidentialityisakeyaspectwhichIrespectto the
upmost.
• Time management- Able toworksimultaneouslyonmore thanone projectand prioritise
workloadsinorderto meetsettargetsanddeadlines.Alsoprovenwitharrivingtoworkon
time for every shift.
• Confidence - Everyrole I have takenonI have beenconfidentwithin,provenbymycurrent
role as I am solely responsible forthe workcarriedoutandI believe anyfuture rolesI
undertake Iwill carryout withcomplete confidence andtothe bestof myknowledge.
• Leadership- I am strongcharacter whohas alwaystakenleadershiprolesatdifferent
aspectsof my life forexample beingcaptainof football teams.Ihave alsoprovidedtraining
inmy currentrole for individualswhoare eithernew ornot100% confidentwithintheir
role.
WORK HISTORY
The ClaimsGuys,Altrincham
Training Officer
 Leading3 day classroomcourse
 Systemtraining
 Side byside supportwithAgents
 Ensuringthat newAgentshitthe performance levelbefore
goingintotheirteam.
 Overseeingandmanagingagentswithintheirfirstintroduction
to calls(Grad Bank)
 ProvidingdailyreviewsonnewagentstoManagement.
 Conductingshortcall qualityscorecards.
 ConductingreturntoworksfollowinganAgentsabsence.
 Compilingrotas
 Conducting3 day trainingwithnew CCT(CustomerContact
Team) agents
 Trainingexistingagentsonchangeswithin the business.
 Reviewingperformance reportsandidentifyingAgentswho
Feb 2015 - Present
QUALIFICATION AND TRAINING
Sale High School GCSE'S
EnglishLiterature - C
EnglishLanguage - B
Science - Pass
Maths - C
SportsStudies - Distinction*
ICT - Distinction
2006-2011
INTERESTS
 Enjoysmeetingnewpeople andexperiencinglife.
• Passionate aboutfootball,musicandsports.
• Settinggoalsandachievingthem.
REFERENCES AVAILABLE ON REQUEST
needadditional support.
 Producingtrainingmaterial.
 Call coachingto existingagentslisteningtobothshort andfull
applicationcalls.
 RaisingJira’s
 Managing andupdatingNeighbourhood
The ClaimsGuys,Altrincham
Quality Assurance Officer
• WorkingcloselywithTeamManagers
• Auditingscorecardsonagentsforvarioustasks
• Givingfeedbacktoagents
• Good knowledgeof Microsoft
• DealingwithOriginal Documents eg.DeathCertificates
• RunningJira'sfor data
• Sendingbacklogreports
• AuditingCustomerService agents
• Offering1to 1 advise/training
• Knowledgeof endtoendprocess
Mar 2014 – Feb 2015
The ClaimsGuys,Altrincham
Administrator/Invoicer June 2012 - March 2014
• Invoicing
• Addingpaymentsviacheques
• Dealingwithpriorityacceptances,acceptance resendstocustomers&lenders
• Matching upletters
• Creatingbulkmailings
• Managing incomingandoutgoingposts
• Dealingwith Fax Machine
• Keepingontopof equipment&letterdeliveries
• Maintainingequipmentandapprovinginvoices.
• Dealingwithandhandlingouroff site filingsystem.
• ScanningandPhotocopyingClientsdocuments.
CV new

More Related Content

Viewers also liked

Rooftop Energy zon 17 crowdfunding brochure
Rooftop Energy zon 17 crowdfunding brochureRooftop Energy zon 17 crowdfunding brochure
Rooftop Energy zon 17 crowdfunding brochure
Hylke van Slooten
 
Peggy Sue Nairn Resume 2015 Recent updated
Peggy Sue Nairn  Resume  2015 Recent updatedPeggy Sue Nairn  Resume  2015 Recent updated
Peggy Sue Nairn Resume 2015 Recent updated
Peggy Nairn
 
The digitalgenerationishere v5__4pager
The digitalgenerationishere v5__4pagerThe digitalgenerationishere v5__4pager
The digitalgenerationishere v5__4pager
Mustafa Kuğu
 
SDST250syllabus2006
SDST250syllabus2006SDST250syllabus2006
SDST250syllabus2006
Jason Morgan
 
Is BRICS Still the Growth Driver
Is BRICS Still the Growth DriverIs BRICS Still the Growth Driver
Is BRICS Still the Growth Driver
Aditi Varma
 
INVESTMENT AWARENESS AND RISK TAKING CAPACITY
INVESTMENT AWARENESS AND RISK TAKING CAPACITYINVESTMENT AWARENESS AND RISK TAKING CAPACITY
INVESTMENT AWARENESS AND RISK TAKING CAPACITY
shruti mulay
 
Sk kd agama budha smplb – b(tuna rungu)
Sk kd agama budha smplb – b(tuna rungu)Sk kd agama budha smplb – b(tuna rungu)
Sk kd agama budha smplb – b(tuna rungu)
SMA Negeri 9 KERINCI
 
Мазепа
МазепаМазепа
Мазепа
vlasova1986
 
Order of titles in an opening sequence
Order of titles in an opening sequenceOrder of titles in an opening sequence
Order of titles in an opening sequence
tara__p
 
Projects Presentation
Projects PresentationProjects Presentation
Projects Presentation
C Consulting
 
Cultural Plan update and overview October 6, 2015
Cultural Plan update and overview October 6, 2015Cultural Plan update and overview October 6, 2015
Cultural Plan update and overview October 6, 2015
Hastings County
 
10-GCOC 2014 Annual Report
10-GCOC 2014 Annual Report10-GCOC 2014 Annual Report
10-GCOC 2014 Annual Report
Traci Strom
 
Cemtech Europe Vienna 22nd Sept 2015
Cemtech Europe Vienna 22nd Sept 2015Cemtech Europe Vienna 22nd Sept 2015
Cemtech Europe Vienna 22nd Sept 2015
Xoptix
 
Sk kd agama budha smp
Sk kd agama budha smpSk kd agama budha smp
Sk kd agama budha smp
SMA Negeri 9 KERINCI
 
Royal vesta
Royal vestaRoyal vesta
Royal vesta
royalshelter
 
Newspaper portfolioWeb
Newspaper portfolioWebNewspaper portfolioWeb
Newspaper portfolioWeb
Christopher Brawn
 
RSS
RSSRSS
pc14164_brochure-1
pc14164_brochure-1pc14164_brochure-1
pc14164_brochure-1
Svetlana Pidasheva, PhD, CMPP
 
Маргарита Остапчук (Microsoft Украина) «Разработка на универсальной платформе...
Маргарита Остапчук (Microsoft Украина) «Разработка на универсальной платформе...Маргарита Остапчук (Microsoft Украина) «Разработка на универсальной платформе...
Маргарита Остапчук (Microsoft Украина) «Разработка на универсальной платформе...
DataArt
 

Viewers also liked (19)

Rooftop Energy zon 17 crowdfunding brochure
Rooftop Energy zon 17 crowdfunding brochureRooftop Energy zon 17 crowdfunding brochure
Rooftop Energy zon 17 crowdfunding brochure
 
Peggy Sue Nairn Resume 2015 Recent updated
Peggy Sue Nairn  Resume  2015 Recent updatedPeggy Sue Nairn  Resume  2015 Recent updated
Peggy Sue Nairn Resume 2015 Recent updated
 
The digitalgenerationishere v5__4pager
The digitalgenerationishere v5__4pagerThe digitalgenerationishere v5__4pager
The digitalgenerationishere v5__4pager
 
SDST250syllabus2006
SDST250syllabus2006SDST250syllabus2006
SDST250syllabus2006
 
Is BRICS Still the Growth Driver
Is BRICS Still the Growth DriverIs BRICS Still the Growth Driver
Is BRICS Still the Growth Driver
 
INVESTMENT AWARENESS AND RISK TAKING CAPACITY
INVESTMENT AWARENESS AND RISK TAKING CAPACITYINVESTMENT AWARENESS AND RISK TAKING CAPACITY
INVESTMENT AWARENESS AND RISK TAKING CAPACITY
 
Sk kd agama budha smplb – b(tuna rungu)
Sk kd agama budha smplb – b(tuna rungu)Sk kd agama budha smplb – b(tuna rungu)
Sk kd agama budha smplb – b(tuna rungu)
 
Мазепа
МазепаМазепа
Мазепа
 
Order of titles in an opening sequence
Order of titles in an opening sequenceOrder of titles in an opening sequence
Order of titles in an opening sequence
 
Projects Presentation
Projects PresentationProjects Presentation
Projects Presentation
 
Cultural Plan update and overview October 6, 2015
Cultural Plan update and overview October 6, 2015Cultural Plan update and overview October 6, 2015
Cultural Plan update and overview October 6, 2015
 
10-GCOC 2014 Annual Report
10-GCOC 2014 Annual Report10-GCOC 2014 Annual Report
10-GCOC 2014 Annual Report
 
Cemtech Europe Vienna 22nd Sept 2015
Cemtech Europe Vienna 22nd Sept 2015Cemtech Europe Vienna 22nd Sept 2015
Cemtech Europe Vienna 22nd Sept 2015
 
Sk kd agama budha smp
Sk kd agama budha smpSk kd agama budha smp
Sk kd agama budha smp
 
Royal vesta
Royal vestaRoyal vesta
Royal vesta
 
Newspaper portfolioWeb
Newspaper portfolioWebNewspaper portfolioWeb
Newspaper portfolioWeb
 
RSS
RSSRSS
RSS
 
pc14164_brochure-1
pc14164_brochure-1pc14164_brochure-1
pc14164_brochure-1
 
Маргарита Остапчук (Microsoft Украина) «Разработка на универсальной платформе...
Маргарита Остапчук (Microsoft Украина) «Разработка на универсальной платформе...Маргарита Остапчук (Microsoft Украина) «Разработка на универсальной платформе...
Маргарита Остапчук (Microsoft Украина) «Разработка на универсальной платформе...
 

Similar to CV new

COVER LETTER
COVER LETTERCOVER LETTER
COVER LETTER
Samantha Serre
 
J Logan Cover letter
J Logan Cover letterJ Logan Cover letter
J Logan Cover letter
John Logan
 
DKR Resume Oct 2015
DKR Resume Oct 2015DKR Resume Oct 2015
DKR Resume Oct 2015
Danny Ranney
 
Sairah Ahmed CV updated February 2015
Sairah  Ahmed CV updated February 2015Sairah  Ahmed CV updated February 2015
Sairah Ahmed CV updated February 2015
Sairah Ahmed
 
More about me
More about meMore about me
More about me
Xavier Willemse
 
Madison Hoyle's Resume
Madison Hoyle's ResumeMadison Hoyle's Resume
Madison Hoyle's Resume
Madison Hoyle
 
Rodger Durkin
Rodger DurkinRodger Durkin
Rodger Durkin
Rodger Durkin
 
Cover Letter
Cover Letter Cover Letter
Cover Letter
David Ruiz
 
CV
CVCV
My Personal Leadership Philosophy - TM
My Personal Leadership Philosophy - TMMy Personal Leadership Philosophy - TM
My Personal Leadership Philosophy - TM
Tim McHugh
 
SIMON OSBORNE FINAL CB
SIMON OSBORNE FINAL CBSIMON OSBORNE FINAL CB
SIMON OSBORNE FINAL CB
Simon Osborne
 
Suresh thimiri
Suresh thimiriSuresh thimiri
Suresh thimiri
Painal Faiz
 
RESUME MASTER COPY
RESUME MASTER COPYRESUME MASTER COPY
RESUME MASTER COPY
Tyler Furst
 
Cover Letter
Cover LetterCover Letter
Karl Darby-Warner
Karl Darby-Warner Karl Darby-Warner
Karl Darby-Warner
Karl Darby-Warner
 
Matthew Large CV
Matthew Large CVMatthew Large CV
Matthew Large CV
Matthew Large
 
wendys cv
wendys cvwendys cv
wendys cv
Wendy Preston
 
Akhwair Amin Mohamad Cover letter
Akhwair Amin Mohamad Cover letterAkhwair Amin Mohamad Cover letter
Akhwair Amin Mohamad Cover letter
MIKE AMIN
 
JJ Cover letter
JJ Cover letterJJ Cover letter
JJ Cover letter
Jerald Schwen Jr
 
Resume j (1) (2)
Resume j (1) (2)Resume j (1) (2)
Resume j (1) (2)
yuvasunil
 

Similar to CV new (20)

COVER LETTER
COVER LETTERCOVER LETTER
COVER LETTER
 
J Logan Cover letter
J Logan Cover letterJ Logan Cover letter
J Logan Cover letter
 
DKR Resume Oct 2015
DKR Resume Oct 2015DKR Resume Oct 2015
DKR Resume Oct 2015
 
Sairah Ahmed CV updated February 2015
Sairah  Ahmed CV updated February 2015Sairah  Ahmed CV updated February 2015
Sairah Ahmed CV updated February 2015
 
More about me
More about meMore about me
More about me
 
Madison Hoyle's Resume
Madison Hoyle's ResumeMadison Hoyle's Resume
Madison Hoyle's Resume
 
Rodger Durkin
Rodger DurkinRodger Durkin
Rodger Durkin
 
Cover Letter
Cover Letter Cover Letter
Cover Letter
 
CV
CVCV
CV
 
My Personal Leadership Philosophy - TM
My Personal Leadership Philosophy - TMMy Personal Leadership Philosophy - TM
My Personal Leadership Philosophy - TM
 
SIMON OSBORNE FINAL CB
SIMON OSBORNE FINAL CBSIMON OSBORNE FINAL CB
SIMON OSBORNE FINAL CB
 
Suresh thimiri
Suresh thimiriSuresh thimiri
Suresh thimiri
 
RESUME MASTER COPY
RESUME MASTER COPYRESUME MASTER COPY
RESUME MASTER COPY
 
Cover Letter
Cover LetterCover Letter
Cover Letter
 
Karl Darby-Warner
Karl Darby-Warner Karl Darby-Warner
Karl Darby-Warner
 
Matthew Large CV
Matthew Large CVMatthew Large CV
Matthew Large CV
 
wendys cv
wendys cvwendys cv
wendys cv
 
Akhwair Amin Mohamad Cover letter
Akhwair Amin Mohamad Cover letterAkhwair Amin Mohamad Cover letter
Akhwair Amin Mohamad Cover letter
 
JJ Cover letter
JJ Cover letterJJ Cover letter
JJ Cover letter
 
Resume j (1) (2)
Resume j (1) (2)Resume j (1) (2)
Resume j (1) (2)
 

CV new

  • 1. Thomas Hendley 211 Hurst Avenue, Sale Manchester, M33 4GS 07741319592 hendley2014@outlook.com PROFILE I am an enthusiasticandconfidentindividual whothrivestobe the bestI possiblycouldbe. Ihave a proventrack recordoriginallyin Administrationandthenprogressedtobecome a QualityAssurance OfficerwithinThe ClaimsGuys.Followingonfromthis,IprogressedintoTrainingbecominga TrainingOfficerwithinanareaof the Businesswhichwaspreviouslyunknowntomyself provingthat I am adaptable anddriventoalwaystry to bettermyself.Iam a quicklearnerandcurrentlylooking for the rightopportunity toimprove myknowledge withinaworkingenvironmentandpushmyself to my full potential. KEY SKILLS • Professionalism–I alwayshave a professional attitude towards everytaskthatI take on, for example duringmycurrentrole confidentialityisakeyaspectwhichIrespectto the upmost. • Time management- Able toworksimultaneouslyonmore thanone projectand prioritise workloadsinorderto meetsettargetsanddeadlines.Alsoprovenwitharrivingtoworkon time for every shift. • Confidence - Everyrole I have takenonI have beenconfidentwithin,provenbymycurrent role as I am solely responsible forthe workcarriedoutandI believe anyfuture rolesI undertake Iwill carryout withcomplete confidence andtothe bestof myknowledge. • Leadership- I am strongcharacter whohas alwaystakenleadershiprolesatdifferent aspectsof my life forexample beingcaptainof football teams.Ihave alsoprovidedtraining inmy currentrole for individualswhoare eithernew ornot100% confidentwithintheir role. WORK HISTORY The ClaimsGuys,Altrincham Training Officer  Leading3 day classroomcourse  Systemtraining  Side byside supportwithAgents  Ensuringthat newAgentshitthe performance levelbefore goingintotheirteam.  Overseeingandmanagingagentswithintheirfirstintroduction to calls(Grad Bank)  ProvidingdailyreviewsonnewagentstoManagement.  Conductingshortcall qualityscorecards.  ConductingreturntoworksfollowinganAgentsabsence.  Compilingrotas  Conducting3 day trainingwithnew CCT(CustomerContact Team) agents  Trainingexistingagentsonchangeswithin the business.  Reviewingperformance reportsandidentifyingAgentswho Feb 2015 - Present
  • 2. QUALIFICATION AND TRAINING Sale High School GCSE'S EnglishLiterature - C EnglishLanguage - B Science - Pass Maths - C SportsStudies - Distinction* ICT - Distinction 2006-2011 INTERESTS  Enjoysmeetingnewpeople andexperiencinglife. • Passionate aboutfootball,musicandsports. • Settinggoalsandachievingthem. REFERENCES AVAILABLE ON REQUEST needadditional support.  Producingtrainingmaterial.  Call coachingto existingagentslisteningtobothshort andfull applicationcalls.  RaisingJira’s  Managing andupdatingNeighbourhood The ClaimsGuys,Altrincham Quality Assurance Officer • WorkingcloselywithTeamManagers • Auditingscorecardsonagentsforvarioustasks • Givingfeedbacktoagents • Good knowledgeof Microsoft • DealingwithOriginal Documents eg.DeathCertificates • RunningJira'sfor data • Sendingbacklogreports • AuditingCustomerService agents • Offering1to 1 advise/training • Knowledgeof endtoendprocess Mar 2014 – Feb 2015 The ClaimsGuys,Altrincham Administrator/Invoicer June 2012 - March 2014 • Invoicing • Addingpaymentsviacheques • Dealingwithpriorityacceptances,acceptance resendstocustomers&lenders • Matching upletters • Creatingbulkmailings • Managing incomingandoutgoingposts • Dealingwith Fax Machine • Keepingontopof equipment&letterdeliveries • Maintainingequipmentandapprovinginvoices. • Dealingwithandhandlingouroff site filingsystem. • ScanningandPhotocopyingClientsdocuments.