The document provides a summary of Glaucia Hyland's qualifications, experience, and skills. She has over 20 years of experience in change management, project management, policy development, and leadership roles in both government and private sectors in Australia. She holds a Master of Business Leadership degree and has managed budgets, regulatory reforms, and implementation of large projects. Her skills include strategic planning, financial analysis, stakeholder engagement, and developing training programs.

1. Glaucia Hyland (BA MBL GAICD)
0413 887 814 (mobile)
gphyland@gmail.com
PROFILE:
I am a change manager and capacity builder. I aim to improve the status quo of organisations and
individuals resulting in the realisation of goals that achieve sustainable change. As a business
manager, I analyse the organisation’s goals against the current status to identify gaps, develop
strategies to address them, and plan to achieve the organisation’s objectives. As a policy
professional, I assess the issues at hand in relation to government targets, inter-jurisdictional
practices, agencies’ capacity to implement solutions, before developing a range of options supported
by evidence and Enterprise Risk Management. I have proven management and leadership skills in
strategic and operational management, and in-depth knowledge of a learning organisation. I have
first class analytical, design and problem solving skills. I am dedicated to maintaining high quality
standards and achieving business excellence.
QUALIFICATIONS / EDUCATION:
2014 Graduate, Australian Institute of Company Directors, WA
2011 Practitioner, Projects In a Controlled Environment – PRINCE2
2009 Practitioner, Managing Successful Programs, Adaptive Frameworks
developed by the Office of Government Commerce, UK
2008 Advanced Policy Skills Program, Curtin University of Technology,
The Australia and New Zealand School of Government,
2006-2008 Master in Business Leadership (MBL), Curtin WA
2005-2006 Diploma in Leadership and Management, Curtin WA
2000 Project Management Fundamentals, AIM WA
1994 Bachelor of Arts Degree (Psychology, 1st Year) - UNSW
1988 - 1991 Universidade Paulista do Objetivo – UNIP, Sao Paulo, Brazil
Bachelor of Arts in Education and Languages; Translator/Interpreter
MAJOR ACHIEVEMENTS:
 Managed the budget process for the Western Australia’s government agencies, and the review of
government agencies’ services, financial and operational performance.
 Provided advice to Executive on educational issues, trends and leading national and international
practices to Government, from early childhood to vocational education and training.
 Provided advice and developed a project management framework for the Independent Public
Schools election commitment, including a risk management strategy and reporting framework.
 Participated in the implementation of the Delivering Community Services in Partnership Policy
for the Government of Western Australia, which supports funding and contracting between
Government agencies and the not-for-profit sector.
 Developed a microeconomic reform program, and implementation plan; and managed the
development and implementation of regulatory reforms for Western Australia.
 Managed a range of national partnerships between the Federal and State Governments, and
participated on a number of COAG forums.
 Developed and delivered language, cultural management and awareness workshops for major
mining organisations in Perth and Sao Paulo, Brazil.
 Managed and implemented a corporate compliance framework and an e-compliance
documentation system for the Water Corporation, including training development and delivery.
 Managed the project activities, contractors, and financial performance, based on Enterprise Risk
Management, in the implementation of SAP systems at Guinness Ireland and UK.
 Coached and mentored post-graduate students in management, leadership, and team dynamics.

2. Curriculum Vitae Glaucia Hyland
0413 887 814
WORK HISTORY:
Department of Treasury and Finance / Department of Treasury
Principal Policy Analyst September 2008 – Present
A/Assistant Director, A/Director
- Developed in depth knowledge of government portfolios’ performance, issues and challenges in
Western Australia, with a view to improve agencies’ accountability and performance.
- Managed government agencies’ financial performance in line with government’s priorities.
- Managed agencies’ submissions to the State Budget and Mid-Year-Review processes, carrying
out detailed analysis of submissions and providing recommendations to government.
- Worked closely with the Department of Education on the implementation of the Independent
Public Schools election commitment, which focused on innovative service delivery.
- Managed the process for a major agency’s workplace industrial agreement from a central
government agency’s perspective, which involved identification of significant productivity
efficiencies, validation of issues and negotiation parameters.
- Researched and provided recommendations on issues and trends impacting the government sector
in the areas of early childhood, education, training and workforce, and environment.
- Supervised and mentored graduates, active participant of the Mentoring Program.
- Developed and coordinated a project on the impact of demographic changes on the Western
Australian workforce, with a focus on high-risk government agencies.
Department of Treasury / Department of Finance
A/Assistant Director, Regulatory Reform July 2012 – November 2013
A/Director, Economic Reform
- Worked with the Director on the development of a regulatory reform program for Western
Australia.
- Managed the development and implementation of national regulatory reforms in the State.
- Worked with agencies, developed whole of government position, and submitted the State’s views
and progress on national reforms to COAG, and other associated national forums.
- Represented Western Australia in COAG regulatory reform working groups.
- Reviewed and supported the Western Australian Regulatory Impact Assessment program.
- Developed and presented research papers and reports on issues and trends impacting the
government sector in the areas of microeconomics and regulatory reform.
Department of Finance
A/Assistant Director, Government Procurement January 2012 – June 2012
- Supported the implementation of the government’s Delivery Community Services in Partnership
Policy in the State through the development and delivery of training to the not-for-profit sector.
- Developed the governance documentation for the Funding and Contracting Support business unit.
- Sought and assessed stakeholders’ feedback on Government Procurement’s documentation,
rectified issues and implemented improvements.
- Developed a strategic plan for the implementation of the DCSP Policy for the Department of
Education.
- Managed the team’s budget and addressed pre-existing issues regarding procurement processes.

3. Curriculum Vitae Glaucia Hyland
0413 887 814
Water Corporation January 2000 – August 2008
Compliance Program Manager January 2005 – August 2008
Corporate Compliance Coordinator September 2003 – December 2004
Divisional Planner September 2002 – September 2003
Project Officer / Manager January 2000 – August 2002
- Developed and implemented the Corporate Compliance Program, including best practice
supporting documentation and reporting for a corporate compliance framework.
- Managed the implementation of an e-compliance documentation system, including the
development and delivery of education and training programs, in consultation with stakeholders.
- Liaised with senior management on compliance documentation objectives, process
documentation requirements and its application in the business.
- Managed the corporation’s operating licence reviews, supervised the regulator’s audit program.
- Responsible for the Customer Services Division (CSD) input into the corporate planning process,
developed divisional business plans for CSD, presented the information to its ten business units,
and carried out six-monthly business reviews.
- Project managed divisional and corporate business change projects, including the Corporate
Occupational Safety and Health Training Program, Transfer of Ord and Carnarvon Irrigation
Assets Initiatives, and the setting up of the Gascoyne Water Cooperative.
- Liaised with the Australian Institute of Company Directors on the design and delivery of a
Directorship Program for the growers of the Carnarvon Irrigation Steering Committee.
- Managed consultancy contracts, including budgets and contractors.
- Implemented corporate-wide wellness and professional development programs.
Guinness Ireland Group
Scheduler & Project Manager June 1998 – August 1999
- Monitored and reported on project’s financial performance and consultancy expenditure.
- Scheduled and monitored the Change Management Programme across Guinness Ireland.
- Designed, implemented and maintained the project’s Enterprise Risk Management, including
reporting, across 8 portfolios (financial, information technology, communications, stakeholders,
education and training, resourcing, production, issues across sites).
- Implemented and delivered an Electronic Library for the project history, procedures and work
instructions, including training development and delivery.
- Designed and monitored the Resourcing Model for consultants and project staff.
Rio Tinto Group
Sinclair Knight Merz (SKM) Australia
Project Manager & Scheduler June 1998 – August 1999
- Developed and delivered language competency, cultural awareness and effective communication
workshops for individual staff and operational teams in Perth and Sao Paulo, Brazil.
Various Organisations
Enrolment Officer, Open Courses, UWA December 1999-January 2000
Operations Secretary January 1994 – March 1998
Educator, Translator Sao Paulo, Brazil, 1985-1993

4. Curriculum Vitae Glaucia Hyland
0413 887 814
Key Skills:
Leadership and management; strategic change and transformation; budget management; financial
performance evaluation and reporting; program and project management; communication and
stakeholder management; risk and compliance; negotiation; experience in contracting and
procurement; policy development, assessment, and implementation; reporting and presentation skills;
lateral thinking; breakdown of silos; multicultural expertise.
PROFESSIONAL ASSOCIATIONS:
Australian Institute of Company Directors, Western Australia – Graduate Member
Institute of Public Administration Australia, Western Australia – Councillor
Curtin GSB Toastmasters International Club – Treasurer, Chairperson
Australian Institute of Management (AIM WA) – Committee Member
VOLUNTARY WORK:
Director, Board of Communicare Inc., Western Australia (2015-present)
- As a Board Director, I am responsible for setting the strategic direction and goals for the
organisation, and for ensuring that it is financially viable and operating in accordance with its
legislative requirements.
Institute of Public Administration Australia (IPAA), Western Australia (2012-2014)
 As a Councillor, I attend council meetings to provide oversight and recommendations on the
IPAA’s program in Western Australia, including training programs, member events, and analysis
and recommendations regarding the 2014 National IPAA Conference, to be held in October 2014.
Graduate Business School, Curtin University of Technology (2005-2014)
 I am a Mentor and Coach for post-graduate students of the Master of Business and Leadership,
and graduate students of the John Curtin Leadership Academy, at the Curtin University.
Women In Management (WIM) and Management Advisory Committees, AIM WA (2000-2010)
 As a Committee Member, I assisted in the development and implementation of events and
functions to members, designed and delivered marketing plans, strategic planning for the WIM
committee, in alignment with AIM’s objectives and targets regarding membership, networking,
coaching and mentoring programs. I was an active member in the My Brilliant Career Conference
committee, the first major event aimed at professional women in Western Australia
Women of Water (WOW) founder and chairperson, Water Corporation (2003-2008)
 As the WOW Founder, I designed and implemented the WOW committee, and delivered
networking functions for all staff through key note speakers and discussion panels. These events
attracted an average of 70 staff, and resulted in stronger professional relationships to all staff,
including higher visibility of women in the workplace.
REFERES:
Available upon request.