Fiona Miles is a motivated professional passionate about education, adoption, environmental protection and sustainability. She has 15 years of procurement experience in automotive and medical sectors and more recently worked as a copywriter, presenting on adoption and sustainability issues. Her skills include writing, communication, auditing, negotiation, customer service, organization, problem solving, training and IT. She has volunteer experience with environmental groups and aims to ensure business plans are sustainable.

1. CURRICULUM VITAE
FIONA MILES
6 Broom Crescent, Tarvin, Chester, CH3 8HA. fimiles@live.co.uk
Profile
A motivated and conscientious professional, passionate about education, adoption, environmental
protection & sustainability. Business Studies graduate with 15 years experience of procurement
(automotive and medical sector). Recent adoption of 2 children provided time to reflect &
consider priorities, hence a change of career focus to an area congruent with values and life goals.
Transferrable Skills
• Proven Writing Ability; I am published in a variety of industry media, have produced several
articles for community web sites. Have recently redesigned 2 business web sites and replaced the
majority of digital content in those sites to improve SEO. I am also able to create effective and
eye catching presentations, leaflets brochures and other documents.
• Excellent Communication Skills; Not only written; I am experienced in presenting to an audience
(including acting and singing). I seek other people's perspectives and listen openly to other points
of view. develop strategies based on this and am thus able to develop consensus as a result.
• Auditing and audit preparation: I am known as someone who pays attention to detail, always
highlighting issues found, as opportunities for improvement.
• Performance Driven: I deliver on commitments, set high standards for myself, accept
accountability for achieving results. I develop contingency plans and meet challenges as required
to achieve goals.
• Negotiation Skills: Not only with suppliers, but also between departments.
• Customer focused: I aim to go beyond expectations in providing customer service.
• Organisation Skills: Developed particularly when organising events (within and outside work).
• Problem solving analysis: Logical approach, going beyond surface facts. Able to integrate
multiple sources of information and identify effective, imaginative and sustainable solutions.
• Coaching and training skills:- supporting and developing colleagues and managers in problem
solving, procedure development, contract writing & maintenance, and business systems.
• IT skills:- Good knowledge of MS Office and Mac tools (Word processing, Presentation and
Spreadsheets. Highly skilled in use of internet search tools. Good understanding of systems.
• Environmental Activities:
• Founder member and Secretary of Tarvin Environment Group;
• Organised and Promoted 6 Eco Coffee Morning Events to raise awareness about issues such
as The Green deal, Solar Power, insulation etc.
• Organised a Toy Swap event at Tarvin Primary School
• Drafted & published promotional flyers and an environmental awareness leaflet.
• Volunteer:- Tarvin Woodland Trust (involved in physical management of the woodland)
Work experience:
May 2012 to present: Proprietor, Red Hot and Green.
Services:
• Copywriting on Sustainability issues - Assisted the Launch of “The Greener Magazine”
• Assisting businesses to ensure Business plans are sustainable and environmentally acceptable.
• Can offer presentations on a range of Adoption, Eco and Sustainability subjects.
• Also able to offer medium sized businesses assistance with getting paid by large clients.
June 2013 to February 2017: Renby Limited; Fogging Systems and Bulk Handling; Marketing Assistant
Achievements:
• Complete re design of company brochure including liaising with printers.
• Overhaul and re-write of 2 web sites leading to:
• Reduced bounce rate
• Significantly improved rankings on key words
• Higher numbers of pages per visit
• Increased sales enquiries
• Increased social media presence of company (g+, twitter and Facebook)
• Several promotional and informational videos for Renby's YouTube channel.
• Logo design and exhibition stand design for Neutrapak odour control product.
• Advising German conveyor business for whom we are an agent on content for UK brochure.

2. Responsibilities
Social media; regular updates to web site pages to improve our web profile.
Updating and writing new material for 2 websites, management of web content.
Researching and disseminating information on Google algorithm changes, trends and requirements.
Search performance analysis using Google search console. Press releases and articles for industry
publications and web sites. Creating an improved link profile.
July 2003 to Nov 2009: ConvaTec Limited; Medical Devices (Buyer)
Achievements;
• Transfer and novation of contracts during corporate change of ownership.
• Assessment & development of Global purchasing procedures to meet US Federal Drug
Administration, ISO13001 and BSI requirements for the medical devices sector.
• Development & training of purchasing procedures at Bristol Myers Squibb Pharma marketing
office, Dublin on consultative basis.
Responsibilities
Sourcing & tenders for MRO, facilities and services for 2 production facilities, a financial services
centre, a development & marketing office and pharmaceutical research site.
Audit liaison (financial and regulatory) for purchasing function.
2001 to June 2003 Land Rover (Aftermarket Buyer)
Achievements:
• Sustained, significant turnaround of performance of lighting products supplier in 6 months.
• Achieved total change in attitude of largest wiring loom supplier by focused improvement
activity. Instigated new methods of improving supply and service to customers (kits).
Responsibilities
All aspects of the supplier relationship. Major activity - transfer of business from Unipart.
2001 to 2002: Proprietor: Miles Associates
Consultancy and Training in Business Improvement
Helping organisations to apply lean manufacturing philosophy, principles & tool for sustainable
improvement via training in lean thinking, purchasing techniques & strategy, problem solving, and
invoice control.
2000 to 2001:TRW Aeronautical Systems
Programme Sourcing Manager, Military Aircraft.
Key Achievements:
• Launch of "Supplier Coalition Program" for military aircraft project. Leading dissemination of
principal contractor objectives & expectations.
• Flow down of Department of Defense Memorandum of Agreement to supplier base.
1995 to 2000: Toyota Motor Manufacturing (UK) Limited -
Purchasing Specialist Raw Materials, Services & Facilities
Key Achievements:
• Cost reduction £1M (spend 6m) on Sealants, via leadership of kaizen team of Engineering, QA
and Production Control.
• Cost avoidance £1M on capital equipment for Assembly shop, (Contract values £7k to £7M).
• Procurement & strategic development of relationships with Service providers including waste
management, maintenance, and cleaning contractors.
Jun.93 – Jul 94 Mobil Oil Company Limited - Equipment & Controls Assistant
Responsibilities: Forecasting, Ordering, Expediting, & Invoice control.
Education / Qualifications:
1991 – 1995 University of Bradford Management Centre
BSc Business & Management Studies (hons) 2:1 Class Degree
Total Quality Management, Marketing, Production & Operations Management,
Strategic Management
Other Relevant Courses Attended:
Toyota Production System (Toyota) Standardised Work (Toyota)

3. Additional Information:
Languages: Intermediate German, French
Computing: Experience in use of all standard Mac Microsoft and Lotus Office packages
Other interests:
Hiking, Organic food, Running and mini triathlon, singing, skiing,
D.O.B. 3 February 1973
Status: married
References available on Request
Your Business (Six Sigma – Land Rover) TQ Tools (TRW)
Problem solving (Toyota) Concise Reporting Methods (Toyota)
Demming Management Philosophy (PDCA - Toyota) Instructors Award (coaching - Sport)
Lean Thinking course (Ford)