Desirée Cuadrado Lapena is a Spanish national with strong English, Spanish, French, and basic Italian language skills. She has over 10 years of experience in customer service, sales, teaching, radio broadcasting, and administrative roles. Her experience also includes running her own small business. She is educated with a degree in Spanish Language and Literature and an Associate's degree in Business Administration. She is now seeking new opportunities in social media and online services.

1. Desirée Cuadrado Lapena
PERSONAL DETAILS
Contact details : Firmount West, Clane. Co. Kildare, Ireland. +353 894283287,
Email : desiree_cl@hotmail.com
Nationality: Spanish (right to work in the EU)
Languages : English, Spanish, French, Italian (basic)
PERSONAL STATEMENT
I am a productive, positive and enthusiastic individual with strong customer service, support and
relationship management with a proven ability to develop, grow and mainta in customer relationships
always under pressure and to short deadlines. My wide European experience ensures I am proficient in
working across all levels and with many different cultures and individuals. My ability to converse in
Spanish, French and basic Italian combined with my excellent English language skills makes this easily
achieveable.
I pride myself on my ability to learn fast and find innovative ways to problem solve and ensure the
highest possiblecustomer satisfaction. I am keen to start my career in social media and online services
and am very confident my skills will enable me to be a big success.
In previous lives I have worked as a radio presenter and a teacher, all adding to my ability to interact
with people and build stronger relationships
EDUCATION
2011-2015 : DEGREE IN SPANISH LANGUAGE AND LITERATURE, University of Granada,Spain
2009-2011 : ASSOCIATE´S DEGREE IN BUSINESS ADMINISTRATION, University of Almeria,Spain

2. WORK EXPERIENCE
October 2009 – Present. Sales manager, Rey Raf Cinco Coronas, S.L.U. Almería, Spain. (Part-Time)
In October 2009 I identified an opportunity to startmy own business in parallel with my career. This
gave me valuableexperiencein areas such as makingsurethe customer was always happy,listeningto
and findinginnovativesolutions to their problems, actively seekingout new customers and most
importantly helpingthe customer to understand the delicatebalancebetween price and quality as a
cheap product is notalways the best. Workingwith customers that were not always happy and turning
difficultsituationsaround,often managingto get that customer to spend more.
Whilstoperatingthis businessin my sparetime I continued my studies and continued to gather
experience in the workplace.
My duties included customer care,merchandisemanagement, customers and suppliers relationship,
greeting customers, personal and international assistingshoppers to find the goods and products they
are lookingfor,being responsiblefor processingcash and card payments as well as refunds,answering
queries from customers, givingadviceand guidanceon productselection to customers. Social media
work ensuringthe company has a positiveonlinepresence at all times.
August 2015 - Present: Au pair with an Irish family
Ensuring two pre teen children are taken care of during daytime hours, calendar management,
homework assistance, household management.
February 2015 – March 2015. Assistant Spanish Language teacher, The language Project, U. S. A.
Teaching Spanish to children both oral and written, motivating and encouraging them to enjoy and learn
the language faster.
October 2014 – August 2015: Book Editor, Aliar Ediciones, Granada, Spain.
Final checks on books just about to go to print to ensure no errors / bad grammar
October 2014 - February 2015 Spanish Teacher
Teaching Spanish as private tutor to primary and secondary students
October 2013 - October 2015: Radio Presenter and Editor, Radio Maracena, Granada, Spain.
Writing, presenting and editing a cultural program which included news, poetry etc.
September 2013 - February 2015: Spanish Teacher.
Skype lessons of Spanish languageonline
June 2009 - October 2009: Administrative employee. Hosteldux, S.L.
Use communication and computing (IT), File, calendar management, cataloging, ordering, billing,
e-banking, call center, invoices, customer services, POS and other duties of an administra tive nature.
Working with accountant tools to do generate invoicing, and managing excel and data base of
customers
September 2007 – May 2009. Administrative employee. Almeriper, S.L.
Use communication and computing (IT), File, calendar management, cataloging, ordering, billing,

3. e-banking, call center, invoices, customer services, POS and other duties of an administrative nature.
Working with accountant tools to do generate invoicing, and managing excel and data base of
customers
October 2005 – August 2007. Administrative employee. Talleres Son, C. B.
Use of Social Network and working skills to ensuring the company I worked for have a positive online
presence. Actual Accountant tools and bank online. Manage the money of the company using visa,
charging the amount of the bills for the company with I work with, making transfers to payment of
providers. File, calendar management, cataloging, ordering , billing , e-banking, call center, invoices,
customer services, POS and other duties of an administrative nature.
ADDITIONAL INFORMATION
Other language: English (Fluent), French (Intermediate B1), Italian (Beginner A2).
Competent in using Microsoft Office, Excel, Access.
Member of the Institute of Almería Studies.
Member of the literary and artistic Association ALIAR.
Full driving licence
The best article of the month. La Voz de Almería, September 1, 2008.
Finalist XXIII International Short Story Contest, by Editorial Nuevo Ser. August 2009.
Second prize, the III Intercultural Stories Contest, Published in the book "Tell us your Solidarity",
September 2009.
Journalist in local Magazine Bayárcal
Journalist in Almería 360 Digital Newspaper, Almería, Spain.
Full and excellent references are available upon request.