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Mark Sthembiso Mando
C/O Viola Mando P.O Box 31936 Lusaka.
Email: markmando@hotmail.co.uk
Cell: +260 974 050147
NRC Number: 181035/10/1
Passport Number: ZN443942
Gender: Male
Date of Birth: 27th May, 1993
Marital Status: Single
Nationality: Zambian
Religion: Christian (Seventh Day Adventist)
Physical Address: Flat 2786A Meanwood, Ndeke village, Chongwe
CAREER OBJECTIVE
Information Communication Technology - computing/Information systems position requiring
hands-on knowledge.
EDUCATION
INSTITUTION PERIOD QUALIFICATION
University of Zambia• Aug 2014 – Apr 2016 CISCO CCNA 1, CCNA 2,
Lusaka CCNA 3 and CCNA 4
Zambia Centre for Jul 2012 – Mar 2014 Bachelor of Science, (Hons)
Accountancy Studies Computing
(University of Greenwich) •
Lusaka
Zambia Centre for Jul 2011 – Jun 2012 Advanced Diploma, NCC
Accountancy Studies (NCC IADCS
Education) • Lusaka
Zambia Centre for Jul 2010 – Jun 2011 Diploma, NCC IDCS
Accountancy Studies (NCC
Education) • Lusaka
Zambia Centre for Jan 2010 – Jun 2010 Certificate, NCC ICCS
Accountancy Studies (NCC
Education) • Lusaka
Metropolitan School • 2008 - 2009 Certificate, GCE 'O' Level
Lusaka
Metropolitan School • 2006 – 2007 Certificate, Junior
Lusaka Secondary
Tina Trust School• Lusaka 2004 - 2005 Certificate, Primary
WORK EXPERIENCE
Bookworld Zambia Ltd
IT Assistant Manager May 2016 - Present
Tasks:
• System (SAGE ERP/POS) and Database administration
• Network administration
• Supervision of IT personnel
• Help desk support
• Troubleshooting (Hardware/Software)
• Computer and printer maintenance
Taj Pamodzi Hotel Nov 2015 – April
2016
IT Support Technician
Tasks:
• System administration
• Network administration
• Help desk support
• Troubleshooting (Hardware/Software)
• Computer and printer maintenance
Reliance Technology Limited• Lusaka Sept 2015 – April
2016
Computer Technician
Tasks:
• Computer and Printer repair and maintenance
• Delivery and installation of company's products and services
• Help Desk Support and System Administration for Taj Pamodzi Hotel.
• Computer and printer repair
• Networking
• Software installation and troubleshooting
• Customer support services (Hardware and Software)
• Customer training
• Help Desk Support
Zambia Centre for Accountancy Studies • Lusaka Aug 2014 – April
2015
Library Assistant
Tasks:
• Help Desk Support
• Student account creation and management (Active Directory)
• Hardware and software troubleshooting
ZED Information Technology Ltd • Lusaka Jan 2014 – May
2014
Senior ICT Technician
Tasks:
• IT and HHP (Hand held product) level 1-3 repairs
• Warranty claims and credit requests
• Order placement
• Inventory management
• Technical reporting
• Customer service
Zambia Centre for Accountancy Studies • Lusaka Sept 2013 – Dec
2013
Library Assistant
Tasks:
• Help Desk Support
• Student account creation and management (Active Directory)
• Hardware and software troubleshooting
SKILLS AND COMPETENCES
• Java, Visual Basic, Python and XML programming
• IT and HHP(Hand Held product) Level 1 – Level 3 repair
• Systems analysis and design
• Administration of Oracle’s OPERA PMS, Vingcard Vision, and Alif Systems
(Inventory Management and Costing System (IMCS) and Back Office
Software Solutions (BOSS))
• Microsoft SQL Server
• Administration of SAGE ERP and POS 2014
• Information Systems Quality and Project Management
• Database design, development and implementation
• Web Development (HTML, PHP and CSS)
• Graphics design
• Networking (Cabling, router and switch configuration, basic troubleshooting)
• Software and hardware maintenance and troubleshooting
• Can use Universal desktop
• Use Microsoft Office Suite
• Great inter-personal relations
• Open minded and willing to learn new things
HOBBIES AND INTERESTS
Hobbies Interests
• Soccer • Religion
• Chess Reading • International and local politics
• Writing • Current Affairs
• Upcoming technologies
REFERENCES
Mr. Robert Mayonde
I.T Manager
Taj Pamodzi Hotel
Church Road P.O. Box 35450
Tel: +260 211 254 005
Mobile: +260 979 323200
Email: robert.mayonde@tajhotels.com
K. Manohar
General Manager
Reliance Technology Limited
Reliance House, Plot No. 35374, Thabo Mbeki Road,
P.O. Box 32158, Lusaka.
Tel: +260 211 256125
Mobile: +260 977 650121
Mr. Billy M Kahoota (MSc, BSc)
Technical Director - Academic
Zambia Centre for Accountancy Studies
Dedan Kimathi Road P.O. Box 35243, Lusaka
Office Direct Line: +260 211 237397
Tel: +260 211 232093/95
Mobile: +260 977 611 779
Email: bmkahoota@zcas.edu.zm

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CV

  • 1. Mark Sthembiso Mando C/O Viola Mando P.O Box 31936 Lusaka. Email: markmando@hotmail.co.uk Cell: +260 974 050147 NRC Number: 181035/10/1 Passport Number: ZN443942 Gender: Male Date of Birth: 27th May, 1993 Marital Status: Single Nationality: Zambian Religion: Christian (Seventh Day Adventist) Physical Address: Flat 2786A Meanwood, Ndeke village, Chongwe CAREER OBJECTIVE Information Communication Technology - computing/Information systems position requiring hands-on knowledge. EDUCATION INSTITUTION PERIOD QUALIFICATION University of Zambia• Aug 2014 – Apr 2016 CISCO CCNA 1, CCNA 2, Lusaka CCNA 3 and CCNA 4 Zambia Centre for Jul 2012 – Mar 2014 Bachelor of Science, (Hons) Accountancy Studies Computing (University of Greenwich) • Lusaka Zambia Centre for Jul 2011 – Jun 2012 Advanced Diploma, NCC Accountancy Studies (NCC IADCS Education) • Lusaka Zambia Centre for Jul 2010 – Jun 2011 Diploma, NCC IDCS Accountancy Studies (NCC Education) • Lusaka Zambia Centre for Jan 2010 – Jun 2010 Certificate, NCC ICCS Accountancy Studies (NCC Education) • Lusaka Metropolitan School • 2008 - 2009 Certificate, GCE 'O' Level Lusaka Metropolitan School • 2006 – 2007 Certificate, Junior Lusaka Secondary Tina Trust School• Lusaka 2004 - 2005 Certificate, Primary
  • 2. WORK EXPERIENCE Bookworld Zambia Ltd IT Assistant Manager May 2016 - Present Tasks: • System (SAGE ERP/POS) and Database administration • Network administration • Supervision of IT personnel • Help desk support • Troubleshooting (Hardware/Software) • Computer and printer maintenance Taj Pamodzi Hotel Nov 2015 – April 2016 IT Support Technician Tasks: • System administration • Network administration • Help desk support • Troubleshooting (Hardware/Software) • Computer and printer maintenance Reliance Technology Limited• Lusaka Sept 2015 – April 2016 Computer Technician Tasks: • Computer and Printer repair and maintenance • Delivery and installation of company's products and services • Help Desk Support and System Administration for Taj Pamodzi Hotel. • Computer and printer repair • Networking • Software installation and troubleshooting • Customer support services (Hardware and Software) • Customer training • Help Desk Support Zambia Centre for Accountancy Studies • Lusaka Aug 2014 – April 2015 Library Assistant Tasks: • Help Desk Support • Student account creation and management (Active Directory)
  • 3. • Hardware and software troubleshooting ZED Information Technology Ltd • Lusaka Jan 2014 – May 2014 Senior ICT Technician Tasks: • IT and HHP (Hand held product) level 1-3 repairs • Warranty claims and credit requests • Order placement • Inventory management • Technical reporting • Customer service Zambia Centre for Accountancy Studies • Lusaka Sept 2013 – Dec 2013 Library Assistant Tasks: • Help Desk Support • Student account creation and management (Active Directory) • Hardware and software troubleshooting SKILLS AND COMPETENCES • Java, Visual Basic, Python and XML programming • IT and HHP(Hand Held product) Level 1 – Level 3 repair • Systems analysis and design • Administration of Oracle’s OPERA PMS, Vingcard Vision, and Alif Systems (Inventory Management and Costing System (IMCS) and Back Office Software Solutions (BOSS)) • Microsoft SQL Server • Administration of SAGE ERP and POS 2014 • Information Systems Quality and Project Management • Database design, development and implementation • Web Development (HTML, PHP and CSS) • Graphics design • Networking (Cabling, router and switch configuration, basic troubleshooting) • Software and hardware maintenance and troubleshooting • Can use Universal desktop • Use Microsoft Office Suite • Great inter-personal relations • Open minded and willing to learn new things
  • 4. HOBBIES AND INTERESTS Hobbies Interests • Soccer • Religion • Chess Reading • International and local politics • Writing • Current Affairs • Upcoming technologies REFERENCES Mr. Robert Mayonde I.T Manager Taj Pamodzi Hotel Church Road P.O. Box 35450 Tel: +260 211 254 005 Mobile: +260 979 323200 Email: robert.mayonde@tajhotels.com K. Manohar General Manager Reliance Technology Limited Reliance House, Plot No. 35374, Thabo Mbeki Road, P.O. Box 32158, Lusaka. Tel: +260 211 256125 Mobile: +260 977 650121 Mr. Billy M Kahoota (MSc, BSc) Technical Director - Academic Zambia Centre for Accountancy Studies Dedan Kimathi Road P.O. Box 35243, Lusaka Office Direct Line: +260 211 237397 Tel: +260 211 232093/95 Mobile: +260 977 611 779 Email: bmkahoota@zcas.edu.zm