Nermine B. Youssef is seeking a challenging position utilizing her 25 years of experience in customer service, administration, and secretarial roles. She has a bachelor's degree in accounting and a secretarial diploma. Her skills include proficiency in English, French, and Arabic along with Microsoft Office and computer experience. Her previous roles demonstrate her ability to establish rapport, problem solve professionally, and maintain discretion while handling confidential information. She is highly motivated, reliable, and committed to professional standards.

1. NERMINE BAHGAT YOUSSEF
9 (B) Ebn Edriss st. - Daher
Cairo – Egypt
Date of Birth: 1 Dec. 1972
Place of Birth: Cairo
Mobile: 0127-3390441
littleangel370@yahoo.commail:-E
Seeking a challenging position in a well-established / multinational company where I
can use my experience background, develop new skills and gain more experience
CareerSummary
- 25 years of experience in the field of customer service, admin and secretarial roles.
- Exceptional integrity and dependability – have handled extremely confidential
information with utmost discretion.
- Able to establish rapport with a variety of clientele and maintain calm, professional.
- Problem solving manner.
- Highly motivated, reliable, confident, and committed to professional standards.
- Ability to apply business ethics and human relation skills.
EDUCATION
* Faculty of commerce – Ain Shams University
Bachelor in Accounting 1999
* Ramses College Institute – Ghamra
Secretarial diploma 1994
* Notre Dame de la Delivrande
Secondary school 1992
SKILLS
Language: English: V. Good (written & spoken)
French: V. Good
Arabic: Mother Tongue

2. Computer: Windows 98, 2000, windows xp, Microsoft office, user outlook &
Internet
Other:
- Responsible and reliable
- Hard working , Can work under pressure
- Teamwork spirit
- Respect work's rules
- Flexible with excellent coordination and presentation skills
EXPERIENCE
* High Tech for projects & trading October 2010 – till Now
- Vice chairman Office manager
- Executive secretary for the director of the bids and tenders
- Responsible for follow-up sales plans
- Handle customers’ complaints properly
- Processing and follow-up files, sales orders and tenders
- Follow-up and processing of Conferences and Exhibitions
- Perform general office duties such as ordering supplies, dealing with printing presses.
- Handling travel & accommodation arrangements
- Follow-up daily e-mails, faxes, calls …
- Follow-up correspondence agents and customers
- All secretarial work
* Armenian Patriarchate June 2002 – September 2010
- Executive Secretary & Junior Accountant
- Handling all received calls.
- Handling and controlling all correspondences and posts.
- Responsible for filling.
- Follow up daily e-mails, faxes and post.
- Statement of account of salaries and deductions.
- Preparation of payroll - discounts and additional disclosure.

3. - Preparing the statements of annual leave.
- Perform general office duties such as ordering supplies, maintaining records
management systems, and performing basic bookkeeping work, dealing with printing
presses.
- Handling travel & accommodation arrangements, taxi bookings for the travelling
employees.
*Digital Art Technology Co. Feb.1999 – April 2000
- Secretary for the Art Section
- All Secretarial work (filling, fax, typing, answering calls……)
- Prepare invoices, reports, memos, letters and other documents.
- Set up and maintain filing systems.
* Nivex export Jan. 1997 – Jan .1999
- Secretary for the head manager
- Handling calls, correspondence, posts.
- Performing basic bookkeeping work.
- Maintain filing systems .
- Handling all calls, faxes. Correspondences and posts.
- Handling all petty cashes.
* Intermedica Co. March.1993 – Nov. 1996
- Secretary & Assistant Director of Sales & Export Department
- Processing samples and catalogs for internal & external shipment
- Follow up the shipping procedures
- Handling & follow up all correspondence shipment
- Issue of bills of sale and control the movement of stored automatically
- Responsible for filling.
- Follow up daily e-mails, faxes and post.