Donna Mirenda provides her resume, which details her extensive experience as a nurse educator and leader in various clinical settings over the past 30 years. She holds multiple nursing certifications and degrees. Her experience includes roles as a clinical nurse manager, associate professor, and interim department chair. She has worked in hospitals, universities, and outpatient clinics. She also has international experience providing disaster relief and has received several honors and awards for her humanitarian work.
iWantGreatCare's 7th National Symposium - Building fantastic staff morale, improving quality and reducing costs - took place on Tuesday 21st June at The King's Fund, London.
NHS leaders share their experiences of how they are building excellence in their Trust, reducing costs and growing staff morale by listening to the voice of the patient.
View the slides from these well-regarded delegates:
Alwen Williams, Chief Exective, Barts Health NHS Trust
David Behan, Chief Executive, Care Quality Commission
Dr Nadeem Moghal, Medical Director, Barking, Havering and Redbridge University Hospitals NHS Trust
Liz Mouland, Chief Nurse, First Community Health and Care
Jeremy Howick, clinical epidemiologist and philosopher
At the end of this 90 minute session patient/ family/ advisors/ champions as well as health providers/ leaders/ authorities will leave with at least one practical idea to apply to patient advisor training as a result of their increased understanding of:
Current training programs and models in use across Canada
Training needs of patient advisors at different system levels
Gaps in training needs and ideas on how to fill them
Available supporting resources and leading practices
This presentation by Gelb Consulting performed during the annual NACCDO-PAN conference outlines howto manage referrer relationships. In this presentation, the case study revolves around OSUCCC-James - The James began an initiative to seek insight on the experience provided to referring physicians as well as glean key drivers for referrals and satisfaction. The James' goals included an action-based physician relations management program and ultimately increasing referrer loyalty.
Continuous Workforce Development: The Next Rung on the Medical Assistant Care...nhanow
Communication among providers about a patient can be difficult without a central repository for patient data. Lack of information can lead to errors or omissions in treatment, resulting in readmissions to the hospital or long-term care facility. This presentation describes the types of patient information available through health information exchanges and show how increased access to patients’ clinical information fosters smoother transitions of care, especially in a post acute care setting.
Advancing Team-Based Care: Enhancing the Role of the Medical AssistantCHC Connecticut
In this webinar, we explored the expanded role that medical assistants play in improving patient health outcomes. The role of the medical assistant was explored in population management, using electronic dashboards, and health coaching. We discussed how state-by-state variation and regulation may influence medical assistant practice.
iWantGreatCare's 7th National Symposium - Building fantastic staff morale, improving quality and reducing costs - took place on Tuesday 21st June at The King's Fund, London.
NHS leaders share their experiences of how they are building excellence in their Trust, reducing costs and growing staff morale by listening to the voice of the patient.
View the slides from these well-regarded delegates:
Alwen Williams, Chief Exective, Barts Health NHS Trust
David Behan, Chief Executive, Care Quality Commission
Dr Nadeem Moghal, Medical Director, Barking, Havering and Redbridge University Hospitals NHS Trust
Liz Mouland, Chief Nurse, First Community Health and Care
Jeremy Howick, clinical epidemiologist and philosopher
At the end of this 90 minute session patient/ family/ advisors/ champions as well as health providers/ leaders/ authorities will leave with at least one practical idea to apply to patient advisor training as a result of their increased understanding of:
Current training programs and models in use across Canada
Training needs of patient advisors at different system levels
Gaps in training needs and ideas on how to fill them
Available supporting resources and leading practices
This presentation by Gelb Consulting performed during the annual NACCDO-PAN conference outlines howto manage referrer relationships. In this presentation, the case study revolves around OSUCCC-James - The James began an initiative to seek insight on the experience provided to referring physicians as well as glean key drivers for referrals and satisfaction. The James' goals included an action-based physician relations management program and ultimately increasing referrer loyalty.
Continuous Workforce Development: The Next Rung on the Medical Assistant Care...nhanow
Communication among providers about a patient can be difficult without a central repository for patient data. Lack of information can lead to errors or omissions in treatment, resulting in readmissions to the hospital or long-term care facility. This presentation describes the types of patient information available through health information exchanges and show how increased access to patients’ clinical information fosters smoother transitions of care, especially in a post acute care setting.
Advancing Team-Based Care: Enhancing the Role of the Medical AssistantCHC Connecticut
In this webinar, we explored the expanded role that medical assistants play in improving patient health outcomes. The role of the medical assistant was explored in population management, using electronic dashboards, and health coaching. We discussed how state-by-state variation and regulation may influence medical assistant practice.
Using patient stories to create a culture that cares: MD Anderson & Gelb - Be...Endeavor Management
Experience Mapping is an in-depth qualitative research technique that utilizes a visual cue (the experience map) to help physicians, patients, staff, and other influencers recall specific episodes in their journey. It provides: Assessment of the total experience, expectations- before first encounter, activities and Touchpoints, changes in attitudes, if any
Framework for action: experience stewards who are responsible for delivery, steward can appreciate the relationship of their actions to the rest of the journey, interactions or “touchpoints” are categorized at each step
Advancing Team-Based Care: A Team Approach to Prevention and Chronic Illness ...CHC Connecticut
This webinar explored the benefits of teamwork in allowing staff to more effectively deliver preventive services and manage chronic illness. It built on the content from previous webinars to describe how to optimize the core team to provide population management, self-management support and planned care. Infrastructure considerations to improve team-based care were also discussed including training, career ladders, and communication management.
This webinar was present April 21, 2016 3:00 PM.
Canadian healthcare organizations are taking patient and family engagement to new heights and the best of the best want to share the secrets of their success with you!
An Introduction to the National Institute for Medical Assistant AdvancementCHC Connecticut
View the slides from NIMAA's Webinar about a groundbreaking new way to train key primary care team members featuring national leaders, including:
Thomas Bodenheimer, MD, MPH, UCSF School of Medicine, California
Edward Wagner, MD, MPH, MacColl Center, Washington
Mark Masselli, CEO, Community Health Center, Inc; Chairman, NIMAA
Advancing Team-Based Care: Achieving Full Integration of Behavioral Health an...CHC Connecticut
This webinar highlighted ways to fully integrate behavioral health care into primary care. The role of nurses, medical assistants, behaviorists, lay health workers, and primary care providers was discussed along with the use of clinical dashboards and warm hand-offs.
This webinar was presented May 19, 2016 3:00 p.m. Eastern Time
Getting the balance right - Adult services role in improving transition Helena Gleeson
Leicester Royal Infirmary Representing RCP YAASG
NHS Improving Quality held an event in London on 31 July 2013 to progress the children and young people transition to adult services work with a focus on turning the rhetoric into practice entitled “Working to Define a Generic Service Specification for Transition”
Patient & Family Advisory Councils: the Business Case for Starting a PFAC & P...EngagingPatients
This webinar was presented on March 12, 2015 by Barbara Lewis. It looks at the prevalence and roles that Patient & Family Advisory Councils (PFACs) are playing in U.S. hospitals today, and builds a business case for their implementation:
Learn about the new MedRec rebranding strategy and what it means for patients/consumers, and healthcare professionals
2.What’s new with ‘5 Questions to Ask About Your Medications’
3.Hear how organizations are using ‘5 Questions to Ask About Your Medications’ to engage patients and consumers
Objective
Introduce principles and review strategies for supporting healthcare professionals impacted by adverse patient safety events. By the end of the session the participant will be able to:
1.Relate to the impact of a patient safety adverse event on the provider, based on a personal story provided by a healthcare professional.
2.Describe the potential impact of traumatic experiences on the health and well-being of healthcare professionals.
3.Identify key elements of an effective program for supporting caregiver coping with adverse patient safety events.
4.Explain how a just culture promotes peer to peer support of the second victim.
WATCH: http://bit.ly/1HxceIf
Advancing Team-Based Care: Building Your Primary Care Team to Transform Your ...CHC Connecticut
Advancing Team-Based Care: Building Your Primary Care Team to Transform Your Practice
Presented 2/18/2016 as part of the CHC Primary Care Workforce Development National Cooperative Agreement
Transition to adult services - Gill Levitt
NHS Improving Quality held an event in London on 31 July 2013 to progress the children and young people transition to adult services work with a focus on turning the rhetoric into practice entitled “Working to Define a Generic Service Specification for Transition”
At the end of the session patient/family champions as well as health authorities will leave armed with best practices, resources and ideas on how to open the door for patient/family engagement with health authorities and how to make the most of the time together.
Using patient stories to create a culture that cares: MD Anderson & Gelb - Be...Endeavor Management
Experience Mapping is an in-depth qualitative research technique that utilizes a visual cue (the experience map) to help physicians, patients, staff, and other influencers recall specific episodes in their journey. It provides: Assessment of the total experience, expectations- before first encounter, activities and Touchpoints, changes in attitudes, if any
Framework for action: experience stewards who are responsible for delivery, steward can appreciate the relationship of their actions to the rest of the journey, interactions or “touchpoints” are categorized at each step
Advancing Team-Based Care: A Team Approach to Prevention and Chronic Illness ...CHC Connecticut
This webinar explored the benefits of teamwork in allowing staff to more effectively deliver preventive services and manage chronic illness. It built on the content from previous webinars to describe how to optimize the core team to provide population management, self-management support and planned care. Infrastructure considerations to improve team-based care were also discussed including training, career ladders, and communication management.
This webinar was present April 21, 2016 3:00 PM.
Canadian healthcare organizations are taking patient and family engagement to new heights and the best of the best want to share the secrets of their success with you!
An Introduction to the National Institute for Medical Assistant AdvancementCHC Connecticut
View the slides from NIMAA's Webinar about a groundbreaking new way to train key primary care team members featuring national leaders, including:
Thomas Bodenheimer, MD, MPH, UCSF School of Medicine, California
Edward Wagner, MD, MPH, MacColl Center, Washington
Mark Masselli, CEO, Community Health Center, Inc; Chairman, NIMAA
Advancing Team-Based Care: Achieving Full Integration of Behavioral Health an...CHC Connecticut
This webinar highlighted ways to fully integrate behavioral health care into primary care. The role of nurses, medical assistants, behaviorists, lay health workers, and primary care providers was discussed along with the use of clinical dashboards and warm hand-offs.
This webinar was presented May 19, 2016 3:00 p.m. Eastern Time
Getting the balance right - Adult services role in improving transition Helena Gleeson
Leicester Royal Infirmary Representing RCP YAASG
NHS Improving Quality held an event in London on 31 July 2013 to progress the children and young people transition to adult services work with a focus on turning the rhetoric into practice entitled “Working to Define a Generic Service Specification for Transition”
Patient & Family Advisory Councils: the Business Case for Starting a PFAC & P...EngagingPatients
This webinar was presented on March 12, 2015 by Barbara Lewis. It looks at the prevalence and roles that Patient & Family Advisory Councils (PFACs) are playing in U.S. hospitals today, and builds a business case for their implementation:
Learn about the new MedRec rebranding strategy and what it means for patients/consumers, and healthcare professionals
2.What’s new with ‘5 Questions to Ask About Your Medications’
3.Hear how organizations are using ‘5 Questions to Ask About Your Medications’ to engage patients and consumers
Objective
Introduce principles and review strategies for supporting healthcare professionals impacted by adverse patient safety events. By the end of the session the participant will be able to:
1.Relate to the impact of a patient safety adverse event on the provider, based on a personal story provided by a healthcare professional.
2.Describe the potential impact of traumatic experiences on the health and well-being of healthcare professionals.
3.Identify key elements of an effective program for supporting caregiver coping with adverse patient safety events.
4.Explain how a just culture promotes peer to peer support of the second victim.
WATCH: http://bit.ly/1HxceIf
Advancing Team-Based Care: Building Your Primary Care Team to Transform Your ...CHC Connecticut
Advancing Team-Based Care: Building Your Primary Care Team to Transform Your Practice
Presented 2/18/2016 as part of the CHC Primary Care Workforce Development National Cooperative Agreement
Transition to adult services - Gill Levitt
NHS Improving Quality held an event in London on 31 July 2013 to progress the children and young people transition to adult services work with a focus on turning the rhetoric into practice entitled “Working to Define a Generic Service Specification for Transition”
At the end of the session patient/family champions as well as health authorities will leave armed with best practices, resources and ideas on how to open the door for patient/family engagement with health authorities and how to make the most of the time together.
Postgraduate residency presentation #2 from recruitment to graduationCHC Connecticut
What does the 12-month Nurse Practitioner Residency program look like? This webinar will delve into the details of the structure, design, and content of a 12-month, Federally Qualified Health Center (FQHC) based, postgraduate nurse practitioner residency program. Topics such as recruitment, screening and selection of candidates, core programmatic and curricula elements, and the essential contributions of other staff will be discussed. This webinar will feature speakers from the Community Health Center, Inc.’s first-in-the-nation nurse practitioner residency program and guests from other exemplary programs around the country.
Purpose of the call:
To learn about:
•successful strategies and approaches to engage patients and caregivers in MedRec,
•how teams effectively dialogue with patients and their caregivers on the benefits of having an accurate medication list, and
•the development of paper and electronic tools and resources created for patients and their caregivers to create and maintain their medication lists.
Watch the webinar http://bit.ly/1fnE61V
Quality and safety, Vision 2025, Specific challenges of Nursing on quality, Quality improvement division, Fish bone technique,QI model, PDCA, Role of Nurse, Empowerment, Nursing positioning and policies,
1. Donna Mirenda, RN, MSN, PHN, CNL Fall 2016
dmirenda1@aol.com; 408-835-3390; 408-992-0540
1
Donna Mirenda, RN, MSN, CNL, PHN
1179 South Mary Avenue
Sunnyvale, CA 94087
408-835-3390; dmirenda1@aol.com
OBJECTIVE: Provide education, insight and regulatory understanding of safe patient care. Adjust
education for innovation, and outreach to the needs and capabilities of students, providers and patients,
assessing and integrating workflows into the thorough understanding of illness, health deficits, processes,
medication, or equipment. Integrate realtime changes of the healthcare delivery industry into education,
staying abreast of innovations, technologies, and strategies to meet the changing needs of the population.
STRENGTHS:
• Clinical Nurse Manager and Leader • Innovator and Team Builder
• Multidisciplinary Team Leader • Collaborative and Autonomous
• Education and Mentorship • Critical thinking and Intuitive Judgment
• Informatics and Data Analysis • Quality Initiatives driver
• Technologic and Business Acumen • Accrediting Agencies Conformance
• Project direction • Customer Service & Satisfaction
• Advanced National Certification as Clinical Nurse Leader
• Certification for Nursing Professional Development, in process
EDUCATION:
• Masters in Science in Nursing; University of San Francisco
• Associate Degree in Nursing, De Anza College
• Major in Psychology; University of California, Berkeley
• National Certification, Clinical Nurse Leader, American Association of College of Nursing
EMPLOYMENT
August 2016 – Current Stanford and Lucille Packard Hospitals
Nurse Coordinator/Navigator ACHD and Cardiology
• Provide expertise to patients, families, and collaborative Health Care Team
• Liaison to patients, physicians, in-patient staff, and others on Health Care Team
• Educator to patients and families related to pre- and post-op, post discharge, and in general daily
health care as required for their changing conditions
• Establishes, Assess, and Maintian Quality Standards
• Established e-Library to evaluate, maintain and disseminate current knowledge of research
findings, and application of research findings
• Advocate for patients with government agencies; insurance companies, and associated health
and medical teams.
• Assist staff in educating and providing patients with relevant “road maps” to coordinate their
complex and complication care plans.
Position by Contract:
Jan 2016-July 2016 Mills-Peninsula/Sutter Health Hospital
Interim position Educator, ICU/SDICU
• Educate, orient, precept new hires; new grads; travellers
• Created orientation training program; customized post assessment for needs and skills
• Collaborated on Preceptor workshops and training programs
• Mentored, recruited, educated preceptors
• Assess, certifications, and education requirements
• Conducted in-services unit and hospital-wide for staff; Nurses, CAN’s and techs
• Coordinated/balanced e-learning modules with experienced presenters
• Create education for staff based on informal surveys
• Establish, coordinate trainings and new best practice procedures in collaboration with various
service lines
• Active on Hospital Education Committee creating in-services, skills, certifications and validations
2. Donna Mirenda, RN, MSN, PHN, CNL Fall 2016
dmirenda1@aol.com; 408-835-3390; 408-992-0540
2
• Coordinated pilot programs for new product evaluation
• Conducted “meet the machine” and “training the trainer” programs to reach all staff
• Coordinated efforts with Department Directors and Managers in updating [policy and procedures
Oct 2015- Dec 2015 University of Phoenix, Bay Area Campuses
INTERIM position; Department Chair College of Health Professionals;
Schools of Nursing &Health Sciences Administration; Associate Professor
• Curriculum and Policy review, change, evaluation, and direction
• Faculty oversight, management, engagement
• Create, direct, encourage faculty involvement Workshop developments for outreach education
• Community outreach
• Representative to Silicon Valley Leadership Group, Health Committee, and Education Committee
2012- CURRENT University of San Francisco, California
Associate Professor Clinical Educator Masters Nursing Program
• Clinical instruction in acute care hospital settings for Masters Prepared Students
• Didactic instruction for Clinical Nurse Leader
• Business, Finance, Quality & Marketing perspective focus on leadership, policy-making, advocacy
• Assist in curriculum design and evaluation
• Presented at National Conferences in New Orleans, San Diego, Indianapolis
2012 –2015 Life Connections Health Center, Cisco Systems San Jose, CA
Clinical Nurse Manager and Marketing
• Increased Patient Satisfaction scores by 30%
• Improved employee satisfaction and engagement scores by 60%
• Manage Multidisciplinary Team integrating acute and preventative care, and proactive care
management
• Manage and Coordinate Health Center Nursing Team at local and satellite locations.
• Staff Development in identifying needs of patient population and integration of patients into Care
Team Management program, and Care Team active participation
• Collaborative direction with staff and leadership in quality studies and clinical effectiveness
initiatives designed for specific patient demographics
• Develop, and integrate new business & marketing models to expand patient base.
• Responsible for clinical and operational Education and Compliance with Regulatory Commissions,
and corporate standards.
• Direct “tele-medicine” care
• Develop and coordinate strategies with Director of Business development; Site Operations
Manager, Medical Director, and Business Intelligence and Data Integrity teams
• Direct outreach to other Health Centers for staff integration
• Quarterly analysis of Performance Goals and Action Plans
2002-2011 DeAnza College School of Nursing, Cupertino, CA
Clinical Nurse Instructor, Advanced Med-Surg
• Hospital Bedside Clinical and Pathology Instruction
• Technical skills, Critical Thinking, Clinical Judgement
• Pharmacology
2000 -2012 El Camino Hospital, Mountain View, California
Critical Care Nurse –Charge Nurse MS & Cardiovascular Intensive Care
Rapid Response and Code Leader, Stroke & ACS certifications
• Includes specialized training in Open Heart Patients; Impella, and CVVH, Code Leader, RRTs,
Stroke, and Cardiac Alerts
• Flex Nurse for CCU; ER, Telemetry, Med-Surg; Behavioral Health
(hospital expert and trouble-shooter)
3. Donna Mirenda, RN, MSN, PHN, CNL Fall 2016
dmirenda1@aol.com; 408-835-3390; 408-992-0540
3
1980-2000 Previous Work and Life Experience
Global High Technology Corporations Sales, Marketing & PR
Intel, ATT, CISCO, Apple, Compaq Computer
• Director & Senior Management positions
• International and Domestic Marketing & Sales
• Customer & Public Relations, Project Management;
Account Manager
• Coordinator for ISO 9000; Manufacturing Quality Initiatives
(International Organization for Standardization)
Eight Quality Management Systems Standards
Precursor to LEAN quality initiatives started in late 1980’s
Certifications and Training:
National Certification as a Clinical Nurse Leader
Government Certification as a Public Health Nurse
Coaching Training Institute: Co-Active Coaching
Certification as Condition Management Nurse, in process
Critical Care Certification, Stanford University
Stanford d.school Design Thinking workshop (by selection)
Professional Committee Experience:
Nurse Research Council; Partnership Council; RN to Pharmacy liaison;
Regional Nurse Network, Advisory Council; Change Agent Fellow through Center for Health
Professionals/UCSF, Board of Directors DeAnza School of Nursing Alumni Association.
4. Donna Mirenda, RN, MSN, PHN, CNL Fall 2016
dmirenda1@aol.com; 408-835-3390; 408-992-0540
4
ADDENDUM
International and Community Service:
Specialized training in Critical Care, CV and Stroke Disease, Field Work
Tsunami Disaster Relief in Indonesia with Project HOPE aboard the USNS Mercy
1 of 200 selected from over 4,000 applicants nationwide
Visit www.tsunamihope.blogspot.com
Medical Team for Knights of Malta
Association Medicale Internationale de Notre Dame de Lourdes, France
Community Speaker for Stroke Prevention and Awareness
Specialized Disaster Relief training, RN & Community Health Training
American Red Cross Disaster Relief
Medical Team for Fifty-Plus Organization
Santa Clara County Medical Reserve Corps.
Community Health Fairs
Community Stroke and Cardio Vascular Assessment Clinics
Community Flu Vaccination Clinics
Medical Crew for Susan B. Komen 3-Day Cancer Walk
Project HOPE, disaster relief; Bande Ache Indonesia
Community Activism
Silicon Valley Leadership Group: Health Committee; Education Committee
US Olympic Team; Fund Raiser for Lance Armstrong Foundation; Northern California
Multiple Sclerosis Organization; American Heart Association;
Medical Volunteer ProCycling: SF Grand Prix and Tour of California;
Medical Volunteer: Santa Clara County Emergency & Disaster Services
Volunteer Santa Clara Senior Center
Volunteer, Odyssey of the Mind, Santa Clara County division
Mentor children and teens in Critical Thinking and Challenge Resolution
Awards
Resolution from Board of Directors, El Camino Hospital,
acknowledging work in Indonesia
Letter of Commendation from John Howe, President of Project Hope
Letter of Commendation from First Lady Laura Bush
Presidential Commendation from President George W. Bush
Special invitation to the White House
Resolution from ECH Board of Directors, Nursing Research Council
Acknowledgement from US Olympic Committee
Professional Organizations:
Association of Nursing Professional Development; National Nurses in Business Association; Association of
California Nurse Leaders; Advisory Council for Regional Nurse Network; American Association of Critical
Care Nurses; Clinical Nurse Leader Association; Association Medicale Internationale de Notre Dame de
Lourdes, France; Charter member Board of Directors, DeAnza College Nursing Alumni; Doctors of Nursing
Practice; Sigma Theta Tau; International Nursing Scholastic Honor Society; Phi Theta Kappa; American
Academy of Ambulatory Care Nurses, International Nurses Association; Americas Health Insurance Plans,
AHIP
Interests:
Bicycling- biking in France’s Loire Valley; the Italian Dolomites; California Wine Country; local biking
expeditions and fund raisers throughout the Bay Area
Cooking-most exciting culinary experience was attending cooking school in Veneto, Italy