If you're tackling Customer Success in a large enterprise, you likely have some enterprise-sized challenges to address. Does this sound familiar? You're leveraging multiple CRM systems. You have numerous different products and equally numerous business units. You've got different stakeholders and each of them wants things done their own way.
And above everything, you need to drive results in this complex environment.
Join Sanders Slavens, VP of Professional Services, Customer Success and Product Support at IBM Collaboration Solutions, to learn how IBM increased customer adoption of one of their cloud products over 10x in a year. Find out how IBM Collaboration Solutions brought together data from multiple CRM systems into Gainsight to drive exponential business outcomes for both IBM and its customers.
If your company needs to submit a HR Outsourcing Proposal Template PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/32IIKVU
Annual Business Plan PowerPoint Presentation SlidesSlideTeam
Presenting this set of slides with name - Annual Business Plan Powerpoint Presentation Slides. This PPT deck displays fourty one slides with in depth research. Our topic oriented Annual Business Plan Powerpoint Presentation Slides presentation deck is a helpful tool to plan, prepare, document and analyse the topic with a clear approach. We provide a ready to use deck with all sorts of relevant topics subtopics templates, charts and graphs, overviews, analysis templates. Outline all the important aspects without any hassle. It showcases of all kind of editable templates infographs for an inclusive and comprehensive Annual Business Plan Powerpoint Presentation Slides presentation. Professionals, managers, individual and team involved in any company organization from any field can use them as per requirement.
If your company needs to submit a HR Outsourcing Proposal Template PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/32IIKVU
Annual Business Plan PowerPoint Presentation SlidesSlideTeam
Presenting this set of slides with name - Annual Business Plan Powerpoint Presentation Slides. This PPT deck displays fourty one slides with in depth research. Our topic oriented Annual Business Plan Powerpoint Presentation Slides presentation deck is a helpful tool to plan, prepare, document and analyse the topic with a clear approach. We provide a ready to use deck with all sorts of relevant topics subtopics templates, charts and graphs, overviews, analysis templates. Outline all the important aspects without any hassle. It showcases of all kind of editable templates infographs for an inclusive and comprehensive Annual Business Plan Powerpoint Presentation Slides presentation. Professionals, managers, individual and team involved in any company organization from any field can use them as per requirement.
Strategize your company’s cost reduction plan using Cost Reduction Plans PowerPoint Presentation Slides. Reduce cost of the production of the product and increase the profit by using cost reduction plans PPT templates. Apply various techniques and tools to reduce the costs such as budgetary control, standard costing, cost benefit analysis, value analysis, contribution analysis, and more. Go step by step to reduce expenditure and continuously analyse costs, functions, etc. This deck covers various topics to help you strategize your cost reduction plan such as key levers to cost management, levers to achieve successful cost optimization, levels of strategic cost optimization, detailed levels within strategic cost optimization framework, prioritizing IT cost optimization, IT cost optimization, cost optimization techniques, cost optimization planning, stages in cost reduction, cost design, comparison of stages, etc. You can use price optimization PowerPoint presentation templates for better cost reduction plan. Create more demand for the product, increase sales and revenue, increase competitive strength and more using cost reduction plan PPT presentation slideshow. Assess the fallout of emerging circumstances with our Cost Reduction Plans PowerPoint Presentation Slides. It helps decipher the implications.
Strategic management PowerPoint presentation slides provide reliable solutions for a systematic approach to business management. Following PowerPoint designs, involves the formulation and implementation of the major objectives and initiatives taken by an association's top management. Well researched topics with engaging graphics have been scripted here for an evaluation of the internal and external environments in which the organization works. Topics included here are, executive summary, mission vision values, management board organization chart, targets for the next business quarter, establish a value proposition, establish a value proposition, marketing plan objective, identifying new market channels, brand promotion strategies for engagement, focus on your strength, look to your competition, product feature comparison, annual, revenue financial summary, sales and performance dashboard and financial projections. These headings are scripted for a constant planning, monitoring, analysis and assessment for an organization to meet its goals and objectives. Further funding, hr services and operation plan deciding team initiates and strategies PPT slides are also included with chart sheets, timeline review, bar, and graphs PPT design for a comprehensive approach. Our Strategic Management Powerpoint Presentation Slides will grow upon you. You will definitely get fond of them. https://bit.ly/3CdTGfO
This complete presentation has a set of sixtysix slides to show your mastery of the subject. Use this ready-made PowerPoint presentation to present before your internal teams or the audience. All presentation designs in this Monthly Review Powerpoint Presentation Slides have been crafted by our team of expert PowerPoint designers using the best of PPT templates, images, data-driven graphs and vector icons. The content has been well-researched by our team of business researchers. The biggest advantage of downloading this deck is that it is fully editable in PowerPoint. You can change the colors, font and text without any hassle to suit your business needs.
Grab this content-ready Corporate Strategy PowerPoint Presentation Slides to develop extensive business strategy to reach to the desired goals. Create a plan where you prioritize business objectives, optimize financial performance and differentiate yourself from the competitors. Use corporate strategy PPT presentation templates to transform your mission and vision into solid strategies. This deck comprises of templates like executive summary, marketing plan objectives, identifying new marketing channels, brand promotion strategies for engagement, brand promotion, focus on your strengths, look to your competition, product feature comparison, annual budget, assets and revenue, company sales and performance, financial projections for strategic planning, funding requirement, use of funds, recruitment plan for HR department, operational plan, project timeline chart, SWOT analysis, and more. Add business strategy PowerPoint presentation slideshow to analyse competitive environment and work towards firm’s positioning in the market. Assess value creation and recommend specific actions that your organizations should take to grow and avoid pitfalls. Download ready-to-use corporate strategy PowerPoint presentation templates to enter established markets or create a new market. Enlighten folks on avoiding harm with our Corporate Strategy Powerpoint Presentation Slides. Inform folks about injurious elements. https://bit.ly/2TRC0Vk
Scope Of Work PowerPoint Presentation SlidesSlideTeam
Presenting this set of slides with name - Scope Of Work PowerPoint Presentation Slides. The editable, multipurpose deck constituents are Scope Of Work, Work Opportunities, Risk Identification, Project Management Cycle etc.
Yearly Business Plan Report PowerPoint Presentation SlidesSlideTeam
Presenting this set of slides with name - Yearly Business Plan Report Powerpoint Presentation Slides. Keep your audience glued to their seats with professionally designed PPT slides. This deck comprises of total of fourty one slides. It has PPT templates with creative visuals and well researched content. Not just this, our PowerPoint professionals have crafted this deck with appropriate diagrams, layouts, icons, graphs, charts and more. This content ready presentation deck is fully editable. Just click the DOWNLOAD button below. Change the colour, text and font size. You can also modify the content as per your need. Get access to this well crafted complete deck presentation and leave your audience stunned.
Business Strategies PowerPoint Presentation SlidesSlideTeam
This PPT deck displays fourty six slides with in depth research. Our Business Strategies PowerPoint Presentation Slides presentation deck is a helpful tool to plan, prepare, document and analyse the topic with a clear approach. We provide a ready to use deck with all sorts of relevant topics subtopics templates, charts and graphs, overviews, analysis templates. Outline all the important aspects without any hassle. It showcases of all kind of editable templates infographics for an inclusive and comprehensive Business Strategies PowerPoint Presentation Slides presentation. Professionals, managers, individual and team involved in any company organization from any field can use them as per requirement. http://bit.ly/399TXRq
Creating a CRM Strategy for your BusinessTshepo Thlaku
Having a Customer Relationship Management (CRM) software will not magically make your business magically attract and retain customers. It is estimated that more than 50% of CRM implementation fails and one of the major factors cited is the lack of initial strategy. In this session we're going to look at how your business can create a strategy for a successful CRM implementation.
Revenue Model PowerPoint Presentation SlidesSlideTeam
Document a plan of action to generate revenue for your business using Revenue Model PowerPoint Presentation Slides. Increase marketing ROI, sales productivity and growth with the help of revenue model PPT templates. Incorporate Revenue Model PPT slideshow to identify the areas of important to grow revenue. Make beneficial business decisions regarding financial planning by utilizing ready-to-use revenue generation complete presentation. This content-ready presentation covers topics like revenue streams, revenue model, expense model, revenue generation methods, revenue model, and more. Click the download button to get your hands on this ready-made professionally designed revenue model presentation slides and evaluate status of company’s revenue, discover the roadblocks and make beneficial business decisions. Choose the best course with our Revenue Model Powerpoint Presentation Slides. Give equal consideration to all angles.
100 page no-nonsense guide on scaling CX. Straightforward content to help you cultivate your customer-centric advantage and continue to win.
To scale CX you have to keep customers at the heart of everything you do. It's time to step on the gas and scale the CX systems you have in place.
Check out our latest whitepaper below, which includes:
✅ How to scale customer research & insight analysis
✅ How to democratise CX insights and Research
✅ How to build a lasting customer-centric culture
Read here: https://hubs.ly/H0sZDVl0
Strategize your company’s cost reduction plan using Cost Reduction Plans PowerPoint Presentation Slides. Reduce cost of the production of the product and increase the profit by using cost reduction plans PPT templates. Apply various techniques and tools to reduce the costs such as budgetary control, standard costing, cost benefit analysis, value analysis, contribution analysis, and more. Go step by step to reduce expenditure and continuously analyse costs, functions, etc. This deck covers various topics to help you strategize your cost reduction plan such as key levers to cost management, levers to achieve successful cost optimization, levels of strategic cost optimization, detailed levels within strategic cost optimization framework, prioritizing IT cost optimization, IT cost optimization, cost optimization techniques, cost optimization planning, stages in cost reduction, cost design, comparison of stages, etc. You can use price optimization PowerPoint presentation templates for better cost reduction plan. Create more demand for the product, increase sales and revenue, increase competitive strength and more using cost reduction plan PPT presentation slideshow. Assess the fallout of emerging circumstances with our Cost Reduction Plans PowerPoint Presentation Slides. It helps decipher the implications.
Strategic management PowerPoint presentation slides provide reliable solutions for a systematic approach to business management. Following PowerPoint designs, involves the formulation and implementation of the major objectives and initiatives taken by an association's top management. Well researched topics with engaging graphics have been scripted here for an evaluation of the internal and external environments in which the organization works. Topics included here are, executive summary, mission vision values, management board organization chart, targets for the next business quarter, establish a value proposition, establish a value proposition, marketing plan objective, identifying new market channels, brand promotion strategies for engagement, focus on your strength, look to your competition, product feature comparison, annual, revenue financial summary, sales and performance dashboard and financial projections. These headings are scripted for a constant planning, monitoring, analysis and assessment for an organization to meet its goals and objectives. Further funding, hr services and operation plan deciding team initiates and strategies PPT slides are also included with chart sheets, timeline review, bar, and graphs PPT design for a comprehensive approach. Our Strategic Management Powerpoint Presentation Slides will grow upon you. You will definitely get fond of them. https://bit.ly/3CdTGfO
This complete presentation has a set of sixtysix slides to show your mastery of the subject. Use this ready-made PowerPoint presentation to present before your internal teams or the audience. All presentation designs in this Monthly Review Powerpoint Presentation Slides have been crafted by our team of expert PowerPoint designers using the best of PPT templates, images, data-driven graphs and vector icons. The content has been well-researched by our team of business researchers. The biggest advantage of downloading this deck is that it is fully editable in PowerPoint. You can change the colors, font and text without any hassle to suit your business needs.
Grab this content-ready Corporate Strategy PowerPoint Presentation Slides to develop extensive business strategy to reach to the desired goals. Create a plan where you prioritize business objectives, optimize financial performance and differentiate yourself from the competitors. Use corporate strategy PPT presentation templates to transform your mission and vision into solid strategies. This deck comprises of templates like executive summary, marketing plan objectives, identifying new marketing channels, brand promotion strategies for engagement, brand promotion, focus on your strengths, look to your competition, product feature comparison, annual budget, assets and revenue, company sales and performance, financial projections for strategic planning, funding requirement, use of funds, recruitment plan for HR department, operational plan, project timeline chart, SWOT analysis, and more. Add business strategy PowerPoint presentation slideshow to analyse competitive environment and work towards firm’s positioning in the market. Assess value creation and recommend specific actions that your organizations should take to grow and avoid pitfalls. Download ready-to-use corporate strategy PowerPoint presentation templates to enter established markets or create a new market. Enlighten folks on avoiding harm with our Corporate Strategy Powerpoint Presentation Slides. Inform folks about injurious elements. https://bit.ly/2TRC0Vk
Scope Of Work PowerPoint Presentation SlidesSlideTeam
Presenting this set of slides with name - Scope Of Work PowerPoint Presentation Slides. The editable, multipurpose deck constituents are Scope Of Work, Work Opportunities, Risk Identification, Project Management Cycle etc.
Yearly Business Plan Report PowerPoint Presentation SlidesSlideTeam
Presenting this set of slides with name - Yearly Business Plan Report Powerpoint Presentation Slides. Keep your audience glued to their seats with professionally designed PPT slides. This deck comprises of total of fourty one slides. It has PPT templates with creative visuals and well researched content. Not just this, our PowerPoint professionals have crafted this deck with appropriate diagrams, layouts, icons, graphs, charts and more. This content ready presentation deck is fully editable. Just click the DOWNLOAD button below. Change the colour, text and font size. You can also modify the content as per your need. Get access to this well crafted complete deck presentation and leave your audience stunned.
Business Strategies PowerPoint Presentation SlidesSlideTeam
This PPT deck displays fourty six slides with in depth research. Our Business Strategies PowerPoint Presentation Slides presentation deck is a helpful tool to plan, prepare, document and analyse the topic with a clear approach. We provide a ready to use deck with all sorts of relevant topics subtopics templates, charts and graphs, overviews, analysis templates. Outline all the important aspects without any hassle. It showcases of all kind of editable templates infographics for an inclusive and comprehensive Business Strategies PowerPoint Presentation Slides presentation. Professionals, managers, individual and team involved in any company organization from any field can use them as per requirement. http://bit.ly/399TXRq
Creating a CRM Strategy for your BusinessTshepo Thlaku
Having a Customer Relationship Management (CRM) software will not magically make your business magically attract and retain customers. It is estimated that more than 50% of CRM implementation fails and one of the major factors cited is the lack of initial strategy. In this session we're going to look at how your business can create a strategy for a successful CRM implementation.
Revenue Model PowerPoint Presentation SlidesSlideTeam
Document a plan of action to generate revenue for your business using Revenue Model PowerPoint Presentation Slides. Increase marketing ROI, sales productivity and growth with the help of revenue model PPT templates. Incorporate Revenue Model PPT slideshow to identify the areas of important to grow revenue. Make beneficial business decisions regarding financial planning by utilizing ready-to-use revenue generation complete presentation. This content-ready presentation covers topics like revenue streams, revenue model, expense model, revenue generation methods, revenue model, and more. Click the download button to get your hands on this ready-made professionally designed revenue model presentation slides and evaluate status of company’s revenue, discover the roadblocks and make beneficial business decisions. Choose the best course with our Revenue Model Powerpoint Presentation Slides. Give equal consideration to all angles.
100 page no-nonsense guide on scaling CX. Straightforward content to help you cultivate your customer-centric advantage and continue to win.
To scale CX you have to keep customers at the heart of everything you do. It's time to step on the gas and scale the CX systems you have in place.
Check out our latest whitepaper below, which includes:
✅ How to scale customer research & insight analysis
✅ How to democratise CX insights and Research
✅ How to build a lasting customer-centric culture
Read here: https://hubs.ly/H0sZDVl0
Visual guide to selling software as a service by @prezlyPrezly
It took my team years to find an efficient way of getting new customers. First, I’ll show you how we messed up and then how we got on the road to conversion success using the pirate metrics framework.
Tackle your Employee Communication Measurement FearsKate Smith
Many employee communicators fear measurement. They dread math, worry about the cost and are not sure how to accurately measure and what metrics to apply. But by overcoming your resistance, you can use measurement to see the strengths and weaknesses in your employee communication programs and make improvements to increase employee engagement. Use this guide to tackling the fear of your employee communication measurement .And for more tips on internal communications visit our blog http://www.davisandco.com/resources/impact-blog
Email Marketing Solutions Built for AssociationsInformz
Offering email marketing solutions built with the needs of Associations in mind, coupled with expert emarketing advisors, Informz is your partner for email marketing success. Starting with campaign creation and targeting, to ongoing training, reporting, and support, you’ll have the tools and expertise you need to send the right message to the right person, at the right time.
Your Marketing Toolkit:Low-Cost/No Cost Business Tools That Will Make You Mor...We Coach The Pros
Many small businesses and organizations find themselves seeking the right strategies to make their marketing efforts as effective as possible. But with so many different marketing activities that they could focus on, they often miss some of the important marketing concepts!
In this workshop we will discuss Top Business Building Tools and Programs that can make your business most profitable and systematic for growth! Take a look as we look at some of the most common tools in today's market! We will compare and determine which sources are right for your business budget and rapid expansion. Our expert Sandra Flores will show you the system and help you with planning to achieve your next 30, 60 & 90 day goals!
Presentation from April 2012 Marketo Silicon Valley User Group meeting.
Best practices on: lead nurturing, drip campaigns, email marketing and working with sales to qualify MQL and SQLs.
The Long, Hard Climb to the Top ( Of the Inbox)Amanda Sutt
Email Marketing is an art and sometimes it may seem like you’re trying to carve an immaculate sculpture while working with a Crayola marker. We get it. We’ve not only been there and emailed that, but from our experiences, we’ve created a strategy to help pull you out of your non-engaging email marketing quicksand and get you back on top in your client's inboxes.
Join us as we unpack the dos and the don’ts of successful email marketing campaigns.
An overview of how to reach Minimum Sellable Product (MSP) for early stage startups and Labs. Class offered via NY Fashion Technology Accelerator at AlleyNYC, course contributed by Koombea.
Koombea is a product development agency specializing in mobile apps and technology.
More information at koombea.com/MVP
Today I want to share with you some tips for email marketing. Email marketing can be the most powerful strategie, if you are using it right.Here are the Top Nine Tips for e-mailings that generate more sales.
http://blog.riccardodavid.com/9-email-marketing-tips/
Discover how you can combine Marketing with Mindfulness in this thoughtful presentation. Mindfulness has been proven to reduce stress, improve focus and enhance "cognitive flexibility".
It's Time to Start Thinking Beyond the Holidays: SlidesWhatCounts, Inc.
During the holidays, we spend so much time trying to acquire new subscribers and increase our send frequency, we lose sight of some of the key principles of email marketing. Let’s take a minute to think beyond the holidays to make sure we’re engaging and retaining our subscribers during and after the big holiday push.
In this webinar, you’ll learn:
How to engage with your customers using what you already know
How to retain your loyal customers
How to use social media and email together
This is the 10th installment of the Small Business Growth Strategies series presented by Acuity Scheduling, an online scheduling platform that helps thousands of small businesses save time and money.
Growth hacking your email marketing will show you how to make your email ROCK…
1. why email marketing?
2. targeting your email marketing campaigns
3. subject lines and preheader text
4. email marketing for mobile
5. killer landing page design
6. understanding your results with Google Analytics
Enhance your email marketing and BOOST your ROI today
Similar to Customer Success Showcase: How IBM Exponentially Increased Customer Adoption with Gainsight (20)
Customer Success - Why and How of Gainsight's 14 ElementsGainsight
These slides are from a breakfast event Gainsight hosted at the Royal Institution in Mayfair on Wednesday, the 13th of February. Dan Steinman, GM of Gainsight EMEA, and Easton Taylor, Director of Customer Success EMEA, shared best practices around organising for company-wide success and increasing revenue from within your customer base.
How to Evolve Your Health Score From Reactive to PredictiveGainsight
At its most basic level of sophistication, a health score can give you the heads-up on at-risk customers, but only as the customer is already in the process of churning. You may be able to make a save, but it may be too late. In order to proactively deliver outcomes at scale, you need to evolve your health score into a predictive model. This isn't a beginner-level health scoring seminar. In this session, you'll learn how to uplevel your processes to ensure outcome delivery at a much higher rate.
How to Better Align Professional Services to Customer SuccessGainsight
Professional Services are an integral part of your revenue engine. Selling Services offerings doesn't just put money in your company's bank account, it has the potential to give your customers a massive head start towards acheiving their desired outcome. But those benefits are only available to companies whose ProServ organizations are operating in sync with a company-wide Customer Success mission. If your Services team isn't marching in lockstep with your CS team, you're going to miss out on long-term renewal and expansion opportunities, and worse, you could be working against each other. Get very specific advice for better alignment in this session.
How Box Scaled to Millions of Engagements Using Tech TouchGainsight
There's an invisible wall in front of your CSM team. Maybe it's months away, or maybe you're already running into it. But without an army of CSMs (which you can't afford), you'll never get past it—and it's an immovable barrier to your company's revenue growth. As your customer base grows, you have to start automating or you'll never be able to scale. Maybe you have some automated outreach, but the key to lowering your per-CSM customer count is an advanced tech touch system.And that's just the beginning. Automation can infuse predictability, efficiency, and savings into an ad hoc CS organization. Learn how to go beyond one-to-many in this session.
How to Design a Value-Based Renewal Management ProcessGainsight
You can't rely on inertia to renew your customers for you. You can't even rely on customer happiness or delight to ensure a successful renewal event. In the Age of the Customer, the only predictable way to ensure renewal is to ensure your customers achieve their desired outcome. And that's intrinsically linke to value delivery. When you have a renewal process based on value, you're controlling all the variables that are in your control. Learn how to achieve a Value-Based Renewal Management process in this session.
How to Build an End-to-End Process for Defining and Delivering on OutcomesGainsight
When Customer Success has a limited scope at a company, it likewise limits the scope of the outcomes that company can consistently deliver. If the Customer Success begins after onboarding and ends before renewal, what sort of effect can your CSM efforts have on customer outcomes? It's absolutely critical that your success planning strategy encompass the whole lifecycle—end-to-end. And that's just for starters. In this session, you'll learn best-practices methods for understanding customer goals, defining them in concrete terms, and building a scalable strategy to deliver on them.
How to Institutionalize Feedback at Every Stage of Your Customer Journey Beyo...Gainsight
What's the first word you think of when you hear the letters "CX?" Chances are it's "surveys." But a best-practice Customer Experience program is so much more than just surveys. There are a lot of ways to gather accurate, insightful feedback, but there's a right way and a wrong way to get that feedback. There are several advanced tactics that will enable you to bake in feedback across the lifecycle, synchronized to each touch point and interaction your customers have with your company. In this session, you'll get actionable advice to institutionalize this system in your organization.
Science is all about consistency and repeatability. You know that a stone sinks in water because you can drop one in a pool a thousand times, anywhere in the world, and it will never float. Customer Success is a young movement, but we've reached a critical mass of data where we can start to make predictions—and more importantly—prescriptions for what will work for a company and a customer base and what won't work. Learn how the Science of Customer Success has been established and how to get more scientific in your CS strategy.
How to Build a Customer Journey That's Outside-In not Inside-OutGainsight
Here's how most companies used to map a customer journey: They'd start with their initial marketing outreach, advance down the funnel to the signed contract, and then onboard the customer. There would be training, a quarterly or six-month outreach, and finally, renewal or upsell. But think about it: how many of those milestones does the customer care about or even think about? From their perspective, a journey map would look very different. Innovative companies are abandoning this "inside-out" model. Why? Because it doesn't map to how customers actually think or behave. Learn the difference between the old way of thinking and the new "outside-in" way of customer lifecycle management.
How to Turbocharge Your Customer Insights While Making Them More Digestible f...Gainsight
It doesn't matter if you're a born-in-the-cloud company generating massive amounts of customer data or not, you still have so many channels available to collect passive and active feedback from your customer base. But unless those channels can be synthesized into a cohesive view, you're going to miss out on most of your valuable insights. Worse yet, without a unified picture, your signals might be leading you down the wrong path. In this advanced session, you'll learn how to get much more value out of your customer data insights without overwhelming your team or undermining your workflow and systems.
Dan Steinman's presentation at CXO, VP & Directors of SAAS Firms Seminar hosted by Intrinsic Executive Research. Do you want to know why everyone is talking about Customer Success? Is everyone really moving to a recurring revenue model? Does anyone actually know how to help me through this transition? Here is a unique chance to see what one of the world's leading experts, Dan Steinman, GM of Gainsight EMEA, thinks about the topic.
How to Create Healthy Customers in Healthcare IT: Inside Imprivata’s Customer...Gainsight
The best healthcare professionals are able to ask the right questions to get the right feedback at the right time to correctly diagnose and care for their patients. The best healthcare IT professionals must do the exact same thing for their patients.
Join Roelf Kuitse, Manager of Imprivata’s Customer Success Organization, and Ganesh Subramanian, Gainsight’s Director of Product Marketing, as they deep-dive into how Imprivata leveraged the power of Customer Success to generate $15M worth of add-on opportunities.
In this webinar, you'll learn:
How to implement an effective CS org in Healthcare IT
Tactics for reducing risk in complex accounts
How to streamline your customer journey to massively boost expansion opportunities
And much more
How to Build the Ultimate Customer Success Board PresentationGainsight
Is there anything that causes more sleepless nights or gray hairs than planning a presentation before your Board of Directors? There’s so much riding on it, from your next fiscal year budget to near-term headcount to (potentially) the future of your career at your company. You know that every slide, every sentence, every chart and figure will be closely scrutinized.
Our all-star panel has been on both sides of this key business event, and they know exactly what you need to do to prepare and execute a flawless presentation for your board. Alfonso de la Nuez is CEO of UserZoom, a highly customer-centric company. Kristina Shen is a partner at Bessemer Venture Partners, and no stranger to receiving presentations on Customer Success. And finally, Nils Vinje is VP Customer Success at Rainforest QA and founder of Glide Consulting.
In this webinar, you will learn:
The top three things every CS leader should include in their deck
What board members really want to know about Customer Success
How to blend metrics, tactics, and strategy into a seamless presentation
And much more
In this exclusive webinar, Tiffani Bova (Global Customer Growth & Innovation Specialist, Salesforce) and Allison Pickens (Chief Customer Officer, Gainsight) will go in-depth on why there’s a clear distinction between customer experience and customer outcomes, and why both of them should roll up to an overarching Customer Success Strategy at your company.
How to leverage customer marketing to drive salesGainsight
Do you have an inbox overflowing with unread sales or prospecting emails? On the other side of that pile of unread messages are hundreds of companies with amazing products and potentially game-changing value propositions. But you have no way to figure out which ones are useful and which ones are a waste of time—and you definitely don’t have enough hours in a day to sort them out for yourself.
There’s a better way for both the vendor and the prospect. Join Gainsight’s CCO Allison Pickens and Business Operations Lead and head of Customer Marketing Will Robins as they talk about the methodology that will ensure your sales outreach makes an impact. In this webinar, you’ll learn how Customer Success and Customer Marketing can dramatically bend the curve on pipeline in four highly actionable steps.
There are many reasons why customer accounts can be “at risk” and if you are in the unfortunate position where a customer churns early, you probably will not achieve the desired lifetime value. All of this makes aligning Sales and Customer Success critical. You need to sell the right level of your product to the right type of customer. Listen in to the webinar where we cover the topic of aligning Customer Success and Sales.
How to Unleash the Hidden Value of a Best Practices Voice of the Customer Pro...Gainsight
Your customer base is a constant feedback generating engine. That information is pure gold to any type of business, but especially recurring revenue companies. Unfortunately, it’s lost in the ether when you don’t have a systematic way to capture that feedback, transform it into insights, actualize those insights, and realize the value from the customer.
We call that infinite feedback loop the Voice of the Customer (VoC).
In this webinar, you’ll learn several actionable tips and tricks to spin up a world-class VoC program, as well as what common pitfalls to avoid along the way. Join Waypoint Group Founder and Principal Steve Bernstein and Gainsight Director of Product Marketing Ganesh Subramanian as they explore what makes VoC so valuable and how you can drive that value in your organization.
During the SaaS.City Customer Success bootcamp on Monday the 18th of September 2017, attendees at SaaStock 2017 found out how to manage customer risk, map customer health scores, justify the expense of Customer Success, and so much more.
The Customer Success Bootcamp mentors include Dan Steinman, GM of Gainsight EMEA; David Apple, VP of Customer Success at Typeform; and Cristina Georgoulaki, Head of Customer Success at Typeform. This event was exclusively for SaaStock conference ticket holders.
It’s budget season, and chances are you’re losing sleep over next year’s Customer Success spend. Have you allocated the right amount for headcount? Technology? Enablement? How will your Finance team respond? Are you even in the right ballpark?
Budgeting is one of the most stressful periods on any leader’s calendar—the stakes are just so high. What you need is an extremely practical, hands-on guide through the process from two experts who know the process as well as anyone—Gainsight’s CCO and CFO, Allison Pickens and Igor Beckerman.
In this webinar, you’ll learn:
How to scale your budget based on sales goals for new logos and ARR
Best practices for per-ARR expenditure
High-ROI investments for the next fiscal year
Tactics for setting headcount and CSM account load
And much, much more
Tiering, prioritising, and segmenting your customersGainsight
Segmenting your customers has become a financial necessity, especially in a recurring revenue business. In this webinar, Dan Steinman, GM of Gainsight EMEA, and Russ Drury, Director of Customer Success at Workfront, share valuable advice for tiering and prioritizing your customer base with a segmentation strategy.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
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Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
3.0 Project 2_ Developing My Brand Identity Kit.pptx
Customer Success Showcase: How IBM Exponentially Increased Customer Adoption with Gainsight
1. 08.30.2017
Professional Services, Customer
Success & Product Support
IBM – Collaboration Solutions
Sanders Slavens - VP
Customer Success Showcase:
How IBM Exponentially
Increased Customer
Adoption with Gainsight
2. Agenda
• About IBM Collaboration Solutions
• IBM Collaboration Solutions Customer Success Journey
• Major Focus – IBM Verse Adoption Play
• Email Campaign – Expanding IBM Verse Adoption Play
• Results
• What’s Next?
4. On premises
Dedicated private cloud
Public cloud
Hybrid
Providing Choice and Extensibility and Broadest Range of Access Modes
• Web
• Mobile
• Tablet
• Rich Client
• Desktop Plugin
What is IBM Collaboration Solutions?
7. Mid 2015 – Collaboration CSM Team - Challenges
Fully Reactive
• Support Ticket/Customer Escalation based
No CSM Strategy (or Process)
• Limited understanding of CS
• CSM job description poorly defined
• Customer Health 100% subjective
• No Market Segmentation
No Tooling
• No applications to support CSMs
• Multiple CRM Systems - with NO integration
• No knowledge of customer usage/adoption
• No Measurements
8. • Started researching industry best practices
Found this really smart person
Looked to the Industry for Solutions
9. Team
• Created a Team mission statement reflective of Industry Best Practices
• Revamped players - pulled from Services “Premium Support”
• Made the Team read Consumption Economics
• Started an internal campaign to change organizational expectations
Tools
Reorganized
CSM Team
Gainsight
POC
Gainsight
Pilot
Gainsight
Production
(Mail)
Co-Pilot
(Verse)
Jan Feb Apr Jun Feb Mar
Gainsight
Production
(Social)
2016
What Changes We Made
11. IBM Success 360 Gainsight
Getting data into Gainsight
Sales
Support Ticketing
Entitled/Provisioned
Cloud Usage
Early Challenges - Hills to Climb
Our IBM Collaboration Solutions Experience
IBM Systems
12. • No Complex Customer Relationships capability
• Gainsight listened to our needs and then addressed in their Cloud in ~6 weeks
This did not exist when we first started… It does now!
Early Challenges - Complex Customer Relationships
13. Complete - True Customer Success Organization
• Clear definition of role and success
• Clear focused actions
• Assignment based on Market Segmentation
• Objective Customer Health Scores
Complete - World Class Tooling
• Integrated Solution based on multiple Systems
• Automated CTAs and Dashboards
• Understand and Drive of Customer Usage/Adoption
• Ability to measure success
Collaboration CSM Team – Results
17. • Target Customers
• Entitled to Verse
• More than 1K Mail Seats Provisioned
• Less than 90% Verse usage
• Play (started during Pilot phase in April)
1. Make Customer Aware
2. Host Remote Adoption Clinic - Key Value Points + Demo
3. Provide materials - including enablement to help the customer drive adoption
4. Monitor, Report, Update (on new capabilities), Follow Through
Why run this play?
1. Data Available 2. Unlocks expansion areas of cloud. 3. Tests system 4. Proves value of CSM mission
Core Play – Drive IBM Verse Adoption
18. Our Philosophy
• Start small, Go fast, Learn fast, Adjust and Expand
• Continue to Refine/Revise and “share what’s working!”
Sample Customer - from virtually no users to 7,200+ in 4 months
IBM Verse Adoption Play Considerations
20. January 21, 2017 - February 10, 2017
Global Verse Customer Usage (without IBM)
139 per day
Verse Page Access
Avg per Business Day Per User
Verse Page Access
Avg per Business Hour Per User
17 per hour
Sanity Checks are Important!
21. Customers are interested. CSMs have traction with the CTAs/
playbooks and and can see measured increased adoption
Actively Moving
Customers are somewhat interested. CSMs are running plays to
drive additional interest, show Verse value and seeing additional
adoption. We also have email campaigns to reinforce value.
Piloting/Evaluating
Customers who think Verse lacks features (or are worried about
other issues- not Verse specific). CSMs are still working with
them and are feeding feature gaps to OM. Note: some of the
feature gaps are historical and we have CTAs to cover when that
feature gap is closed. We also have email campaigns to re-
establish value.
Not Sure
Customers are not interested in Verse at all. In many cases,
these customers do not want to change from our Notes and
browser client. We will only "pry the Notes client from their cold,
dead hands".
Not Interested
Customer Insights Based on Adoption Play
23. Hi xxxx
Have you ever missed an important email? Never again. Verse has you
covered with the "Important to Me" bar.
Add people who are important to you. From then on, Verse alerts you on your
desktop and on your phone. You won't miss a beat!
It's fast and easy. Try it now and spread the word!
Your friends at IBM Collaboration Solutions
For more info, click here:
For more info, click here: "Important to Me" bar
Hi xxxx,
Have you ever received an email, read it, but were just too busy at that time to
respond or take action? The email just dies in your inbox until someone
reminds you about it... Let's face it... It happened to all of us, and frankly, it's
embarrassing.
Verse to the rescue! One click, pick a date and you're all set. Verse will
remind you to respond to that note. In addition, you can save time by making a
quick comment on the e-mail with your intended next step.
With Verse, email is no longer where the information goes to die. It's where
action happens!
Get into the action now and see the difference! Spread the word!
Your friends at IBM Collaboration Solutions
For more insight on action items, visit Eight things you can do with Verse
Hi xxx,
The days of having an administrative assistant schedule meeting are long gone. We
are now left with the time consuming tasks of having to schedule them ourselves... A
tasks that takes quite a bit of time considering everyone's busy schedule.
Stop spending time finding a open slot for a meeting. Verse helps you save time by
allowing you to schedule meetings on the fly.
With quick calendar creation, you can schedule a meeting in seconds. Just click on a
free time slot in your calendar time line, pick your attendees and Verse will suggest
the time slots when everyone is available. Choose the time and you're done. Back to
getting work done!
Try quick calendar creation right now and see for yourself!
Spread the word! Everybody needs this tip!
Your friends at IBM Collaboration Solutions
For more info, click here: Quick calendar creation
Hello xxxx,
How would you like to be guided through your day?
Verse's calendar time line scrolls as the day progresses and informs you of
your next appointment. Your eyes don't have to wander around a calendar, nor
scroll through screens to find what your next commitment is. It's right there
under your eyes.
Check it out now!
Spread the news!
Your friends at IBM Collaboration Solutions
For more info, click here: Up-to-the-moment calendar awareness
Hello xxx,
Your important contacts change through business cycles, with projects or
through assignments. Rather than worrying about adjusting your preferences
to keep an eye on them, let Verse adjust your "Important to Me" bar
dynamically!
All you have to decide is which suggestions you want to pin down, at least, for
a while!
You automatically get instant access to mail that involves them and a visual
alert about any new incoming message from them!
Give Verse a shot and discover how helpful this is!
Spread the word!
Your friends at IBM Collaboration Solutions
For more info, click here: Important to Me bar
Hi xxx,
Verse makes a difference between NEW mail and IMPORTANT mail! Some
communications are more critical or more time sensitive than others. When you
designate an IMPORTANT contact, you instruct Verse to raise the flag when
IMPORTANT mail arrives. It won't bother you with just any mail!
That's how Verse understands priorities and supports your focus.
Give Verse a shot and see the difference!
Spread the word!
Your friends at IBM Collaboration Solutions
Good morning xxx or is it good afternoon?
Time zones can be a challenge for workers that collaborate globally.
By presenting the local time on the business card of your correspondents, Verse
takes this worry out of your way. No calculation needed: their local time is right there.
You can also see the status of the person and initiate a chat.
Check out one of your contacts and see the difference.
Share this tip with your peers across the planet!
Your friends at IBM Collaboration Solutions
Tell me xxxx,
Does catching up with your inbox feel like a punishment?
Catch up with Verse in half the time you can with Notes or SmartCloud Notes thanks
to the convenient positioning of the most often used action buttons on the screen.
Verse helps you get back quicker into the beat.
Give Verse a shot right now.
Share this tip for more happier returns!
Your friends at IBM Collaboration Solutions
Hi xxxx,
Are you having a hard time keeping track of the todo's flooding your inbox?
Verse helps you easily turn e-Mails in action items and organize them in two lists:
yours and what others owe you. A count of due actions for each list is flagged to your
attention at all times.
All you have to do is apply your tact in due time to get these action items closed by
their due date.
Check out how Verse can help deliver on time!
Spread the news!
Your friends at IBM Collaboration Solutions
How are you doing xxxx?
Would you like to get back 10% of the time you spend administering your mail to
instead devote it to real work? Or perhaps to do less overtime?
With Verse, filing is optional. You can continue to file but only if you anticipate added
value for this effort. Our powerful search engine makes finding an email just as fast
as retrieving it from an meticulously maintained folder structure.
Give Verse a shot right now and save valuable time!
Share the news!
Your friends at IBM Collaboration Solutions
CoPilot Verse Adoption Email Campaign
24. Email 1
Email 2
Email 3
Email 4
0 23 45 68 90
Total Contacts (companies) Unique Open Total Opens Clicked Link Total Clicks
25%
42%
30%
20%
32%
45%
29%
42%
Total vs Unique Opens
Unique Opens = number of our contacts that
opened the email
Total Opens include:
-Reopens
-Shared mailboxes
-Opened by others to whom the email was
forwarded
Email Marketing
Averages Q4 2016
per
Unique Open 17%
Clicked Link 11%
(Click-to-Open)
Results in First Month
26. Adoption:
11x adoption growth in 13 months
Leading Satisfaction indicators:
Health Score - 33% better Score for Verse users!
NPS - Not enough data yet. Early data is positive though
Lagging Satisfaction Indicators:
Renewals - Too soon to tell - need 6-12 months
Verse Play Impact