Grace Nkouka is seeking a customer service role. She has over 2 years of experience in front desk, cashier, and customer service representative roles. Her experience includes operating office equipment, greeting visitors, answering phones, scheduling appointments, processing payments, and resolving customer complaints. She is currently pursuing a business administration degree from Houston Community College with an expected graduation date of December 2017. Her skills include Microsoft Office, communication, and providing excellent customer service.

1. 2020 bentworth dr apt 463 houston, Texas, 77077 4134187779 gracetycoeurnkouka@yahoo.fr
grace nkouka
2020 bentworth dr apt 463
houston, Texas, 77077
4134187779
gracetycoeurnkouka@yahoo.fr
W O R K E X P E R I E N C E
TAPESTRY HEALTH , pittsfield, MA
front desk and cashier, Jan 2012 – Sep 2013
Operate office equipment such as fax machines, copiers, and phone systems, and use computers
for spreadsheet, word processing, database management, and other applications.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate
individuals.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons
according to their needs.
Set up and maintain paper and electronic filing systems for records, correspondence, and other
material.
Locate and attach appropriate files to incoming correspondence requiring replies.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Complete forms in accordance with company procedures.
Make copies of correspondence or other printed material.
Compose, type, and distribute meeting notes, routine correspondence, and reports.
Maintain scheduling and event calendars.
Schedule and confirm appointments for clients, customers, or supervisors.
cashier, Jan 2012 – Sep 2013
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators,
cash registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as
mopping floors and emptying trash cans.
Calculate total payments received during a time period, and reconcile this with total sales.
Compute and record totals of transactions.
Pay company bills by cash, vouchers, or checks.
Cash checks for customers.
GP STRATEGIES CORPORATIONS, pittsfield, MA
customer service representative, Mar 2013 – Jan 2014
Confer with customers by telephone or in person to provide information about products or
services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints,
or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any
planned adjustments.

2. 2020 bentworth dr apt 463 houston, Texas, 77077 4134187779 gracetycoeurnkouka@yahoo.fr
Resolve customers' service or billing complaints by performing activities such as exchanging
merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance
orders, using computers.
BRAIDS R US, houston, TX
customer service representative, Mar 2014 – Jan 2016
Determine customers' financial services needs and prepare proposals to sell services that address
these needs.
Contact prospective customers to present information and explain available services.
Sell services or equipment, such as trusts, investments, or check processing services.
Prepare forms or agreements to complete sales.
Develop prospects from current commercial customers, referral leads, or sales or trade meetings.
Review business trends to advise customers regarding expected fluctuations.
Make presentations on financial services to groups to attract new clients.
Evaluate costs and revenue of agreements to determine continued profitability.
CANEUS MARKETING GROUP CORPORATION, houston, TX
sales representative, Dec 2015 – Jan 2016
Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases and receive and process cash or credit payment.
Answer questions regarding the store and its merchandise.
Prepare sales slips or sales contracts.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges,
and security practices.
Place special orders or call other stores to find desired items.
Exchange merchandise for customers and accept returns.
E D U C A T I O N
Houston community college, houston, TX
business administration Candidate, Expected graduation, Dec 2017
A D D I T I O N A L S K I L L S
Experience with Microsoft Office - Word & ExcelExcellent communication skills with a focus on
customer service
Q U A L I F I C A T I O N S S U M M A R Y
Customer Service Representative with over 2 years of experience in telephone customer service including
sales, conflict resolution and possess a positive attitude, Aiming to use my proven skills to effectively fill
the role in your company