This document discusses key performance indicators (KPIs) for a customer service manager position. It provides examples of KPIs, lists the key result areas and tasks that KPIs can measure, and describes best practices for developing effective KPIs, such as linking them to strategy, focusing on 3-5 key areas, and designing them to empower employees. The document also categorizes different types of KPIs and cautions against creating too many KPIs or ones that do not change as goals evolve.