The document is a questionnaire about customer satisfaction with Vodafone mobile services. It contains 14 multiple choice questions regarding customers' awareness and usage of Vodafone, reasons for calling customer service, and ratings of Vodafone's network, call rates, and other services. The questionnaire is being conducted by students to collect information for an academic project.

1. Customer Satisfaction at Vodafone
Note:
We the students of The S.P.B. College of Business
Administration are conductinga survey and hereby request
you to fill up the questionnaire. The information provided
byyou will be kept strictly confidential and will be used
for academic purpose only.
Q1) Do you have a mobile phone?
o
Yes
o
NoQ2) Are you aware about telecommunications
service?
o
Yes
o
NoIf yes, then which operator’s Service do you use?
o
Vodafone
(Multi-choice)
o
Airtel
o
Idea
o
Reliance
o

2. BSNL
o
Tata Indicom ( If not Vodafone then go to Q12 )Q3) Are
you aware about Vodafone?
o
Yes
o
No (If No, then go to Q11 )Q4) From which source you
came to know about Vodafone?
o
Advertisement
(Multi-choice)
o
Hoardings
o
Newspapers
o
Mouth PublicityQ5) Since how long you are using
Vodafone services?
o
Less than 1 month
o
2-6 months
o
6-12 months
o
More than 1 year Q6) Which of the following services do
you use of Vodafone?

3. o
Pre-paid
o
Post-paid
Q7) Which services are more helpful to you while using
Vodafone services?
o
Call rates
(Multi-choice)
o
SMS service
o
Network
o
Value Added ServicesQ8) Dou you call at customer care?
o
Yes
o
NoIf yes, how often you call at customer care?
o
Daily
o
Once a week

4. o
Once a month
o
OccasionallyQ9) For what reason you call at customer
care?
o
Value added services
(Multi-choice)
o
Information regarding new schemes
o
Other queries
o
ComplainingQ10) Rate the following services on the
basis of your satisfaction.
S e r v i c e s E x c e l l e n t V e r y
G o o d F a i r l y g o o d A v e r a g e
P o o r
Network SMS rates New schemes and offersCustomer
CareRecharge outletsCall RatesValue Added Services
Q11) What makes you unaware about Vodafone?

5. o
Less Advertisements
o
Less Publicity
o
Others(If others then mention
________________________)Q12) Why you are not
using Vodafone services?
o
Lack of awareness
(Multi-choice)
o
High Prices
o
Poor Services
o
Poor network Q13) Would you like to recommend
Vodafone to others?
o
Yes
o
NoQ14) Give your suggestions to help in serve you
better. _________________________________________
______________________________ _______________
______________________________________________
__________ ___________________________________
____________________________________ ___

6. Name: ________________ Age: ___ yearsSex:
Male/FemaleContact no.: ___________ Signature:
__________
Customer Satisfaction at vodafone
(Questionnaire)
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Add a Comment
reshu16left a comment

23. thnku so much...u dn a great job..nice document,,,
08 / 20 / 2009
reshu16left a comment
hey ...i have vodafone Questionnaire... plz mail me this document...i need it,...my Email id is
reshuabnsal16@gmail.com thanks..
07 / 31 / 2009
Naveen_sahilleft a comment
hi buddy ineed this questionaire urgently and i was unable to download it kindly send me on my
email its naveen25jan@yahoo.co.in
06 / 29 / 2009
saasha20left a comment
i need this questionnaire ....can you plz send this to my mail id...saras.saras@gmail.com...thanks
in advance...
06 / 27 / 2009
smileyabcdleft a comment
i m not able to d/load. pls send to smileyabcd@gmail.com. thanks in advance. questionnaire s
good
05 / 25 / 2009
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