The document discusses customer relationship management (CRM) in the banking sector. It outlines that CRM aims to establish long-term relationships between customers and organizations. For banks, CRM involves strategies and technologies to build stronger relationships with customers. Successful CRM focuses on understanding customer needs and desires and placing them at the heart of the business.
Implementation of CRM in banking especially in cooperative banking dealing in developing economies. concept of CRM, process of CRM, types of CRM and with respect to types of CRM general recommendations to implement has proposed.
Driven by challenges on competition, rising customer expectation and shrinking
margins, banks have been using technology to reduce cost. Apart from competitive
environment, there has been deregulation as to rate of interest, technology intensive
delivery channel like Internet Banking, Tele Banking, Mobile banking and Automated
Teller Machines (ATMs) etc have created a multiple choice to user of the bank. The
banking business is becoming more and more complex with the changes emanating from
the liberalization and globalization. For a new bank, customer creation is important, but
an established bank it is the retention is much more efficient and cost effective
mechanism.
Implementation of CRM in banking especially in cooperative banking dealing in developing economies. concept of CRM, process of CRM, types of CRM and with respect to types of CRM general recommendations to implement has proposed.
Driven by challenges on competition, rising customer expectation and shrinking
margins, banks have been using technology to reduce cost. Apart from competitive
environment, there has been deregulation as to rate of interest, technology intensive
delivery channel like Internet Banking, Tele Banking, Mobile banking and Automated
Teller Machines (ATMs) etc have created a multiple choice to user of the bank. The
banking business is becoming more and more complex with the changes emanating from
the liberalization and globalization. For a new bank, customer creation is important, but
an established bank it is the retention is much more efficient and cost effective
mechanism.
100 marks topics for banking and insurance projectsbanking-insurance
Complete topics for 100 marks project for banking and insurance
http://www.managementparadise.com/forums/banking-insurance-final-100-marks-projects/16283-topics-100-marks-project-banking-insurance.html
Axis Bank marketing strategy presentation submitted as part of group assignment on Marketing Strategy by our SMP09 group. Presentation submitted to Prof. Ramanuj Majumdar, IIMC Kolkata.
MBA Projects, synopsis, and synopsis of various regular as well as distance learning undergraduate and postgraduate courses for various institutions like SMU – Sikkim Manipal University, SMUDE, AIMA, AMITY, IGNOU, SCDL, JAMIA, AMU, JHU etc.
100 marks topics for banking and insurance projectsbanking-insurance
Complete topics for 100 marks project for banking and insurance
http://www.managementparadise.com/forums/banking-insurance-final-100-marks-projects/16283-topics-100-marks-project-banking-insurance.html
Axis Bank marketing strategy presentation submitted as part of group assignment on Marketing Strategy by our SMP09 group. Presentation submitted to Prof. Ramanuj Majumdar, IIMC Kolkata.
MBA Projects, synopsis, and synopsis of various regular as well as distance learning undergraduate and postgraduate courses for various institutions like SMU – Sikkim Manipal University, SMUDE, AIMA, AMITY, IGNOU, SCDL, JAMIA, AMU, JHU etc.
Retail Banking: Delivering a Meaningful Digital Customer ExperienceCognizant
To compete effectively, banks must fully adopt digital technologies to enhance customer experience, by providing mobile banking, omni-channel banking options, digital personal financial management, and more.
USDA Loans in California: A Comprehensive Overview.pptxmarketing367770
USDA Loans in California: A Comprehensive Overview
If you're dreaming of owning a home in California's rural or suburban areas, a USDA loan might be the perfect solution. The U.S. Department of Agriculture (USDA) offers these loans to help low-to-moderate-income individuals and families achieve homeownership.
Key Features of USDA Loans:
Zero Down Payment: USDA loans require no down payment, making homeownership more accessible.
Competitive Interest Rates: These loans often come with lower interest rates compared to conventional loans.
Flexible Credit Requirements: USDA loans have more lenient credit score requirements, helping those with less-than-perfect credit.
Guaranteed Loan Program: The USDA guarantees a portion of the loan, reducing risk for lenders and expanding borrowing options.
Eligibility Criteria:
Location: The property must be located in a USDA-designated rural or suburban area. Many areas in California qualify.
Income Limits: Applicants must meet income guidelines, which vary by region and household size.
Primary Residence: The home must be used as the borrower's primary residence.
Application Process:
Find a USDA-Approved Lender: Not all lenders offer USDA loans, so it's essential to choose one approved by the USDA.
Pre-Qualification: Determine your eligibility and the amount you can borrow.
Property Search: Look for properties in eligible rural or suburban areas.
Loan Application: Submit your application, including financial and personal information.
Processing and Approval: The lender and USDA will review your application. If approved, you can proceed to closing.
USDA loans are an excellent option for those looking to buy a home in California's rural and suburban areas. With no down payment and flexible requirements, these loans make homeownership more attainable for many families. Explore your eligibility today and take the first step toward owning your dream home.
Introduction to Indian Financial System ()Avanish Goel
The financial system of a country is an important tool for economic development of the country, as it helps in creation of wealth by linking savings with investments.
It facilitates the flow of funds form the households (savers) to business firms (investors) to aid in wealth creation and development of both the parties
What price will pi network be listed on exchangesDOT TECH
The rate at which pi will be listed is practically unknown. But due to speculations surrounding it the predicted rate is tends to be from 30$ — 50$.
So if you are interested in selling your pi network coins at a high rate tho. Or you can't wait till the mainnet launch in 2026. You can easily trade your pi coins with a merchant.
A merchant is someone who buys pi coins from miners and resell them to Investors looking forward to hold massive quantities till mainnet launch.
I will leave the telegram contact of my personal pi vendor to trade with.
@Pi_vendor_247
Turin Startup Ecosystem 2024 - Ricerca sulle Startup e il Sistema dell'Innov...Quotidiano Piemontese
Turin Startup Ecosystem 2024
Una ricerca de il Club degli Investitori, in collaborazione con ToTeM Torino Tech Map e con il supporto della ESCP Business School e di Growth Capital
how to sell pi coins in all Africa Countries.DOT TECH
Yes. You can sell your pi network for other cryptocurrencies like Bitcoin, usdt , Ethereum and other currencies And this is done easily with the help from a pi merchant.
What is a pi merchant ?
Since pi is not launched yet in any exchange. The only way you can sell right now is through merchants.
A verified Pi merchant is someone who buys pi network coins from miners and resell them to investors looking forward to hold massive quantities of pi coins before mainnet launch in 2026.
I will leave the telegram contact of my personal pi merchant to trade with.
@Pi_vendor_247
Poonawalla Fincorp and IndusInd Bank Introduce New Co-Branded Credit Cardnickysharmasucks
The unveiling of the IndusInd Bank Poonawalla Fincorp eLITE RuPay Platinum Credit Card marks a notable milestone in the Indian financial landscape, showcasing a successful partnership between two leading institutions, Poonawalla Fincorp and IndusInd Bank. This co-branded credit card not only offers users a plethora of benefits but also reflects a commitment to innovation and adaptation. With a focus on providing value-driven and customer-centric solutions, this launch represents more than just a new product—it signifies a step towards redefining the banking experience for millions. Promising convenience, rewards, and a touch of luxury in everyday financial transactions, this collaboration aims to cater to the evolving needs of customers and set new standards in the industry.
what is the future of Pi Network currency.DOT TECH
The future of the Pi cryptocurrency is uncertain, and its success will depend on several factors. Pi is a relatively new cryptocurrency that aims to be user-friendly and accessible to a wide audience. Here are a few key considerations for its future:
Message: @Pi_vendor_247 on telegram if u want to sell PI COINS.
1. Mainnet Launch: As of my last knowledge update in January 2022, Pi was still in the testnet phase. Its success will depend on a successful transition to a mainnet, where actual transactions can take place.
2. User Adoption: Pi's success will be closely tied to user adoption. The more users who join the network and actively participate, the stronger the ecosystem can become.
3. Utility and Use Cases: For a cryptocurrency to thrive, it must offer utility and practical use cases. The Pi team has talked about various applications, including peer-to-peer transactions, smart contracts, and more. The development and implementation of these features will be essential.
4. Regulatory Environment: The regulatory environment for cryptocurrencies is evolving globally. How Pi navigates and complies with regulations in various jurisdictions will significantly impact its future.
5. Technology Development: The Pi network must continue to develop and improve its technology, security, and scalability to compete with established cryptocurrencies.
6. Community Engagement: The Pi community plays a critical role in its future. Engaged users can help build trust and grow the network.
7. Monetization and Sustainability: The Pi team's monetization strategy, such as fees, partnerships, or other revenue sources, will affect its long-term sustainability.
It's essential to approach Pi or any new cryptocurrency with caution and conduct due diligence. Cryptocurrency investments involve risks, and potential rewards can be uncertain. The success and future of Pi will depend on the collective efforts of its team, community, and the broader cryptocurrency market dynamics. It's advisable to stay updated on Pi's development and follow any updates from the official Pi Network website or announcements from the team.
what is the best method to sell pi coins in 2024DOT TECH
The best way to sell your pi coins safely is trading with an exchange..but since pi is not launched in any exchange, and second option is through a VERIFIED pi merchant.
Who is a pi merchant?
A pi merchant is someone who buys pi coins from miners and pioneers and resell them to Investors looking forward to hold massive amounts before mainnet launch in 2026.
I will leave the telegram contact of my personal pi merchant to trade pi coins with.
@Pi_vendor_247
how to swap pi coins to foreign currency withdrawable.DOT TECH
As of my last update, Pi is still in the testing phase and is not tradable on any exchanges.
However, Pi Network has announced plans to launch its Testnet and Mainnet in the future, which may include listing Pi on exchanges.
The current method for selling pi coins involves exchanging them with a pi vendor who purchases pi coins for investment reasons.
If you want to sell your pi coins, reach out to a pi vendor and sell them to anyone looking to sell pi coins from any country around the globe.
Below is the contact information for my personal pi vendor.
Telegram: @Pi_vendor_247
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how to sell pi coins on Bitmart crypto exchangeDOT TECH
Yes. Pi network coins can be exchanged but not on bitmart exchange. Because pi network is still in the enclosed mainnet. The only way pioneers are able to trade pi coins is by reselling the pi coins to pi verified merchants.
A verified merchant is someone who buys pi network coins and resell it to exchanges looking forward to hold till mainnet launch.
I will leave the telegram contact of my personal pi merchant to trade with.
@Pi_vendor_247
1. A Presentation on
"Customer Relationship Management in Banking
Sector"
Submitted by:
Vijay Kunwar
MBA IV SAM
SAP id - 500048591
2. Customer Relationship Management is the establishment, development,
maintenance and optimization of long-term mutually valuable
relationships between consumers and the organizations.
Customer relationship management, is a number of strategies and
technologies that are used to build stronger relationships between
companies and their customers.
Customer relationship management is commonly used by corporations,
and they will focus on maintaining a strong relationship with their clients.
3. It must guide all of its policies, and it must be an important part of
customer service and marketing.
It is about creating a sustainable competitive advantage by being the best
at understanding, communicating, and delivering, and developing existing
customer relationships.
Successful customer relationship management focuses on understanding
the needs and desires of the customers and is achieved by placing these
needs at the heart of the business by integrating them with the
organization's strategy, people, technology and business processes.
4. Increase in Customer Service
Increasing Efficiency
Lowering Operating Costs
5. Retail banking refers to mass-market banking where individual customers
typically use banks for services such as savings and current accounts,
loans, debit cards, credit cards, depository services, fixed deposits, and
investment.
Retail banking sector is characterized by following:
Multiple products (deposits, credit cards, insurance, investments and
securities)
Multiple channels of distribution (call center, branch, and Internet )
Multiple customer groups (consumer, small business, and corporate)
6. Customer focus
Leadership
Process approach
System approach
Involvement of people
Continual improvement
7. Organization Objectives
Focus on All Business Aspects
Define the Business Problem
Establishing Proper Metrics
Choose the Right Methodology
Using Skilled Managers
Ease of Usage
8. Develop a corporate ‘CRM culture’, involve key stakeholders.
Outline a CRM strategy.
Define CRM objectives and requirements.
Develop a CRM roadmap.
Integrate your current systems.
Communication is critical.
Learn, be flexible, use the tool and evolve your business.
9. CRM Banking Focuses on the Customer.
Overall Profitability.
Satisfied Customers.
CRM Banking Boosts Small Banks .
Increased Operational Efficiencies and Collaboration.
Marketing Encyclopedia .
360-degree view of company.
Lead and Opportunity Management.
10. Service provisioning throughout the entire life cycle of the corporate
customer, from the initial stages to the establishment of a close, long-term
relationship with profitable clients.
Optimization of the use of bank resources, such as alternative channels of
distribution (internet and home banking).
Low maintenance and expansion costs.
CRM permits businesses to leverage information from their databases to
achieve customer retention and to cross-sell new products and services to
existing customers.
Companies that implement CRM make better relationships with their
customers, achieve loyal customers and increased revenue and reduced
cost.
11. Research Design
The method applied in descriptive research is cross sectional studies field
work and survey.
Type of universe:
The universe is the entire group of items the researcher wishes to study and
about which they plan to generalize. Under this project type of universe
include banks customer in Dehradun.
Sampling Unit:
Sampling units are the persons, who have bank accounts in Dehradun.
12. Size of Sample:
Number of people surveyed. Generally, large Samples give more reliable
result than small samples. Our sample Consist of 224 respondents.
Sampling Procedure:
Sampling procedure refers to technique used in selecting the items for the
sample. Under this project selection of respondents is on the basis of
convenience sampling.
The tools for data collection
Collection of Data
As there are several research techniques, there are a number of data
collection methods as well.
13. Secondary Data- A secondary data is concerned with the analysis of
already existing data that is related to the research topic. We have gathered
data from books, journals, articles, through internet.
Primary Data- Primary data is that data which is collected directly from
respondents using data collection methods like survey interviews,
questionnaires, direct observation, or charts. We have collected primary
data through questionnaires.
14. QUESTIONNAIRE
We are approaching you with this questionnaire to know your Perception towards the “Customer Relationship
Management in Banking Sector ” The information provided by you would be kept confidential and will be used
for academic purpose only. Kindly tick your choice against each statement.
Name : ___________________________________________________________
Gender : __________________________________________________________
Age : ____________________________________________________________
Qualification : _______________________0______________________________
Income Status : ____________________________________________________
S.
NO.
Statements Strongly
Agree
(5)
(%)
Agree
(4)
(%)
Not Sure
(3)
(%)
Disagree
(2)
(%)
Strongly
Disagree
(1)
(%)
1. The existing CRM services provided by
my bank is excellent.
3.6 8.5 48.7 34.8 4.5
2. The system followed by banks to deliver
CRM facilities is satisfactory ?
4.9 11.6 48.7 31.3 3.6
3. My banks service quality depends on
whether if understand its clients need ?
3.1 14.7 44.6 35.3 2.2
4. The CRM service provided by the banks
is beneficial to me ?
4.0 15.2 42.4 35.3 3.1
5. My bank regularly inform me of new or
important information through various
media
2.2 17.0 31.3 44.6 4.9
15. S.
NO.
Statements Strongly
Agree
(5)
(%)
Agree
(4)
(%)
Not Sure
(3)
(%)
Disagree
(2)
(%)
Strongly
Disagree
(1)
(%)
6. If my bank provides technologically
advanced services, I will have a better
relationship with my bank ?
1.8 11.6 42.0 38.8 5.8
7. Are you satisfied the number of times you
are provided your bank account
information through media ?
6.3 8.5 50.9 27.7 6.7
8. Do you feel that CRM through SMS / E-
Mail are disturbance into your personal
life ?
4.9 9.8 42.4 39.7 3.1
9. Do you feel that creating different clients
sector (based on their status) is beneficial
?
5.8 11.6 37.1 37.1 8.5
16. Majority of the peoples have account with SBI bank. It shows peoples
still have their trust on the government.
Respondents were showing neutral behavior towards the bank employee’s
answering their queries.
Respondents seem careless and unaware towards the CRM facility
provided by the bank.
It is found that the people are interested in banks service quality about
their basic needs from banks like depositing or withdrawing money etc.
17. Majority of people are of the view that if their bank will provide new or
important information through various media, they will be able to build a
better relationship with the bank.
Majority of the respondents are reluctant towards advanced technological
services and still have more trust on doing bank work manually, e.g.
people still want their passbook to be updated manually.
Most of the people prefer that bank should create different client sectors as
it will serve their needs and objectives of investments in more reliable and
efficient manner.
18. In present scenario people have trust on public sector banks, but for the
banks, they need to put more efforts and introduce new CRM practices so
that they can handle the competition given by private, as well as foreign
banks.
It is suggested that bank employees should adopt pro-active approach
towards handling their client’s queries so as to build better relationships
with their clients.
Ensure high level training and development for staff to cope with new
financial products and an intensive use of information technology for
better service and flexibility.
It is suggested to public sector banks that they need to do campaigns,
awareness programmes, advertisements, demo classes for their clients
about CRM benefits and how to avail them.
19. Banks should provide important information regarding facilities to
existing and potential customers through various media such as sms, e-
mail etc.
The public banks should try to change the mindset of the people so that
they might not fear availing banking services via advanced information
technology.
20. Today, many businesses such as banks, insurance companies, and other
service providers realize the importance of Customer Relationship
Management (CRM) and its potential to help them acquire new customers
retain existing ones and maximize their lifetime value.
Close relationship with customers will require a strong coordination
between IT and marketing departments.
The paper deals with the role of CRM in banking sector and need for
CRM to increase customer value by using some analytical methods in
CRM applications.
21. CRM offers the most holistic route for banks to enhance customer
relationships.
Banks can enhance customer retention, profitability and loyalty and get
an increased share of banks from their customers.
Banks need to embrace CRM as a principle and adopt a strategy for
managing customer relationships in three key areas : Customers, Processes
and Technology.
Finally banks should take actions such as recognition and delegation of
work, freedom to handle customer’s grievances and management’s
approval to take decision according to the situations.