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Customer Liaison - Introduction

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Customer Liaison – A Framework for HE? UCISA event on 22 April 2009 Introduction by Marina Whitmore, Principal Consultant and User Enablement Manager Information Services, Cardiff University

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Customer Liaison – A Framework for HE? Marina Whitmore User Enablement Manager Cardiff University London School of Economics 22 nd April 2009 UCISA Support Services Group (Communications sub-Group)
An introduction to the day ,[object Object],[object Object],[object Object],[object Object],[object Object]
Why are we here? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Survey
The main question ,[object Object],2 5 NO 17 19 YES TODAY SURVEY
IF YES... ,[object Object],[object Object],[object Object]
IF YES...
IF YES... ,[object Object],6 5 Rel-Man 11 14 Liaison TODAY SURVEY
IF YES... ,[object Object],0 1 Yes BCS; Details ALL 18 No TODAY SURVEY
IF YES.... ,[object Object],1 2 Well advanced 1 0 Progressing quite quickly 4 4 Established but not progressing at all 7 7 Progressing but slowly 4 6 Just beginning TODAY SURVEY
IF NO.... ,[object Object],0 No 1 (if more manpower available) Other 4 Yes TODAY SURVEY
What do we want to get out of today? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Plan for the day ,[object Object],[object Object],[object Object],[object Object]
Previous case studies - reminder ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Customer Liaison - Introduction

  • 1. Customer Liaison – A Framework for HE? Marina Whitmore User Enablement Manager Cardiff University London School of Economics 22 nd April 2009 UCISA Support Services Group (Communications sub-Group)
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