Presented at the 2008 Rackspace Customer Conference by David Mitzenmacher - "Fanatical By Design: How Rackspace Use Net Promoter to Build Customer Loyalty"
9 Tips for Hyper-Prioritized Prospecting to Avoid the Summer Sales SlumpSales Hacker
What You'll Learn:
- How to use data to efficiently decide who to target
- Tips for choosing when to contact key prospects
- How to shape messaging to be more relevant to prospects
Data integration is more about business processes than the actual data itself. Knowing all the players involved takes skill, and keeping the focus on developing efficient processes is the ultimate goal. In this session you’ll learn about this refreshing new perspective on integration.
Simple Sells! How a Multi-Billion Dollar Company Grew Sales by Simplifying Th...Apttus
Digitization is transforming the global media and information industry. Attend this session to learn how Thomson Reuters is leveraging the power of Quote-to-Cash in the cloud to stay on top in this digitized landscape. Sales enablement leader Craig Eiter will talk about the experience of partnering with Apttus to drive superior customer experience, streamline selling and simplify sales processes while ensuring 100% collaboration within Thomson Reuters.
9 Tips for Hyper-Prioritized Prospecting to Avoid the Summer Sales SlumpSales Hacker
What You'll Learn:
- How to use data to efficiently decide who to target
- Tips for choosing when to contact key prospects
- How to shape messaging to be more relevant to prospects
Data integration is more about business processes than the actual data itself. Knowing all the players involved takes skill, and keeping the focus on developing efficient processes is the ultimate goal. In this session you’ll learn about this refreshing new perspective on integration.
Simple Sells! How a Multi-Billion Dollar Company Grew Sales by Simplifying Th...Apttus
Digitization is transforming the global media and information industry. Attend this session to learn how Thomson Reuters is leveraging the power of Quote-to-Cash in the cloud to stay on top in this digitized landscape. Sales enablement leader Craig Eiter will talk about the experience of partnering with Apttus to drive superior customer experience, streamline selling and simplify sales processes while ensuring 100% collaboration within Thomson Reuters.
Use Collaboration to Solve Your Biggest ChallengesApttus
If you’re working with your team effectively, you can overcome any challenge, whether it is a business problem or one of the world’s great issues. This session will reveal tools and techniques that can make any team of any size more effective. With collaboration, you’ll climb higher, go farther, and achieve more than you ever thought possible.
Leveraging Analytics to Drive Customer SuccessApttus
Learn how you can make an immediate impact to your customer’s business by providing them insight into their own data. Attend this session to hear real stories of how proper dashboards, reporting and analytics can increase customer satisfaction, drive desired outcomes and bring visibility into key metrics for your customers!
Close Bigger Deals with Account-Based Marketing through Live ChatSales Hacker
What You'll Learn:
- Why account based marketing is impactful for any business
- Why live chat and chat automation should be key parts of your ABM strategy
- 5 examples of how live chat can boost ABM performance
Presented by Nicolle Paradise, Senior Director of Client Experience at ADP, at Customer Success Summit 2018.
Complexity is the enemy of adoption. To accelerate the impact of Customer Success, we must think like a customer and architect experiences that are easy and that are effortless.
Gulf Techy is a digital advertising agency in Abu Dhabi, UAE providing 360 degree Digital Marketing Solutions such as SEO, SMM, Google Ads, Creative Graphics, Mobile Games and Apps, Content Writing, effective & professional Web Development.
Eight steps to mapping your customer journeyEd Powers
How should you map your customer journey? Here are eight steps to consider. Increase customer loyalty and revenue by ensuring a better customer experience.
Choosing the right performance metrics for your businessMorgan Rochofski
How do you evaluate business success? This presentation will show you how Financials, part of Sage Business Cloud, can help you evolve your performance metrics beyond traditional profitability margins and expense ratios, and consider key performance indicators that give you broader insight into the health of your business. Financials combines powerful accounting, robust analytics and accurate reporting to enable businesses to grow with confidence.
Strengthen Customer Engagement by Going Beyond Sales Force AutomationSAP Customer Experience
Modern customers are driving change in the way you sell, but today’s sales force automation tools aren't designed to bolster customer engagement. Discover how the latest trends, including the need for rich customer insights, cross-departmental collaboration, and machine learning, can help you transform your sales force to better engage today's customers.
For more from SAP Hybris, please visit: https://hybris.com/en/products/sales
Sales Management Practices: Learn How Sales Managers Can Be Force Multipliers...Apttus
In this informative session, Michelle Vazzana will contrast common sales management practices with those that yield real performance gains. Learn which practices are most highly correlated with getting more sellers to quota. This session will preview the most critical elements sales ops managers should consider when developing their own sales management process.
Content Marketing World 2015 Survey ResultsWorkfront
Content marketers occupy a place all their own in the marketing space—including their own unique organizational and productivity challenges. To better understand these challenges, we here at Workfront hit the floor at Content Marketing World 2015 to ask random respondents five simple questions. Their answers might surprise you…
Determining the right infrastructure for your SaaS ApplicationDavid Mitzenmacher
Presentation given at SaaSCon 2008 by Emil Sayegh (Vice President, Rackspace) and Kraig Kuipers (CEO, Pangea Foundation).
For more information and help designing the right infrastructure for your SaaS application, visit www.rackspace.com
Use Collaboration to Solve Your Biggest ChallengesApttus
If you’re working with your team effectively, you can overcome any challenge, whether it is a business problem or one of the world’s great issues. This session will reveal tools and techniques that can make any team of any size more effective. With collaboration, you’ll climb higher, go farther, and achieve more than you ever thought possible.
Leveraging Analytics to Drive Customer SuccessApttus
Learn how you can make an immediate impact to your customer’s business by providing them insight into their own data. Attend this session to hear real stories of how proper dashboards, reporting and analytics can increase customer satisfaction, drive desired outcomes and bring visibility into key metrics for your customers!
Close Bigger Deals with Account-Based Marketing through Live ChatSales Hacker
What You'll Learn:
- Why account based marketing is impactful for any business
- Why live chat and chat automation should be key parts of your ABM strategy
- 5 examples of how live chat can boost ABM performance
Presented by Nicolle Paradise, Senior Director of Client Experience at ADP, at Customer Success Summit 2018.
Complexity is the enemy of adoption. To accelerate the impact of Customer Success, we must think like a customer and architect experiences that are easy and that are effortless.
Gulf Techy is a digital advertising agency in Abu Dhabi, UAE providing 360 degree Digital Marketing Solutions such as SEO, SMM, Google Ads, Creative Graphics, Mobile Games and Apps, Content Writing, effective & professional Web Development.
Eight steps to mapping your customer journeyEd Powers
How should you map your customer journey? Here are eight steps to consider. Increase customer loyalty and revenue by ensuring a better customer experience.
Choosing the right performance metrics for your businessMorgan Rochofski
How do you evaluate business success? This presentation will show you how Financials, part of Sage Business Cloud, can help you evolve your performance metrics beyond traditional profitability margins and expense ratios, and consider key performance indicators that give you broader insight into the health of your business. Financials combines powerful accounting, robust analytics and accurate reporting to enable businesses to grow with confidence.
Strengthen Customer Engagement by Going Beyond Sales Force AutomationSAP Customer Experience
Modern customers are driving change in the way you sell, but today’s sales force automation tools aren't designed to bolster customer engagement. Discover how the latest trends, including the need for rich customer insights, cross-departmental collaboration, and machine learning, can help you transform your sales force to better engage today's customers.
For more from SAP Hybris, please visit: https://hybris.com/en/products/sales
Sales Management Practices: Learn How Sales Managers Can Be Force Multipliers...Apttus
In this informative session, Michelle Vazzana will contrast common sales management practices with those that yield real performance gains. Learn which practices are most highly correlated with getting more sellers to quota. This session will preview the most critical elements sales ops managers should consider when developing their own sales management process.
Content Marketing World 2015 Survey ResultsWorkfront
Content marketers occupy a place all their own in the marketing space—including their own unique organizational and productivity challenges. To better understand these challenges, we here at Workfront hit the floor at Content Marketing World 2015 to ask random respondents five simple questions. Their answers might surprise you…
Determining the right infrastructure for your SaaS ApplicationDavid Mitzenmacher
Presentation given at SaaSCon 2008 by Emil Sayegh (Vice President, Rackspace) and Kraig Kuipers (CEO, Pangea Foundation).
For more information and help designing the right infrastructure for your SaaS application, visit www.rackspace.com
Social Media & Reputation Management: The Why and The HowDaniel Riveong
Presented at Social Media Marketing Summit in San Francisco, this presentation present approach to actual reporting on understand a Social Media Reputation Management campaign.
Net Promoter Score - A 10 Slide IntroductionGenroe
We talk to lots of people about Net Promoter Score and there are many mis-conceptions about it. So we put together this brief introduction to answer the questions we hear most often.
Why Marketing is Broken, and how Time to Value fixes it!edynamic
Time to Value is a methodology to increase measurable business revenue using Sitecore in under 30 days. Business demands positive results, Marketers who don’t shift the needle, and who are not data driven simply won’t survive the customer experience revolution.
Developing Relationship with Channel Partners Rebecca Sanders
Strategic channel partnerships provide scale to an organizations sales efforts. Developing these partnerships is both an art and a science and requires on-going planning, measurements and alignment to adjust to market dynamics. The Association of Strategic Alliance Professionals, "ASAP" invited me to speak at the Silicon Valley Chapter meeting on channel partner development. I hope you enjoy the presentation. Rebecca Sanders
How does your business create a competitive advantage through your finance team? How planning analytics can help you grow a more profitable business today and help you seize new opportunities in the future.
Cisco Spark and ZOOM Netpromoter Scoring 2016Brian Shore
The presentation demonstrates our sincere commitment to serving our customers and unleashing the service ethic to help others and lead a positive impact.
LavaPM is focused on delivering measurable business results for marketers, i.e. we help organisations bridge the gap between their marketing and sales functions/results.
We excel in the integration of Western best practices with local market nuances, and when it comes to our focus geographies (non-English-working regions like China, North Asia, Thailand, etc), this is in most cases, the crucial make-or-break factor in any business endeavour in this region.
LavaPM is focused on delivering measurable business results for marketers, i.e. we help organisations bridge the gap between their marketing and sales functions/results.
We excel in the integration of Western best practices with local market nuances, and when it comes to our focus geographies (non-English-working regions like China, North Asia, Thailand, etc), this is in most cases, the crucial make-or-break factor in any business endeavour in this region.
NPS®: Benefit From the Passion of Your PromotersSatrix Solutions
It’s easy to get caught up in responding to negative feedback.However, it is just as critical to not lose sight of your most loyal advocates by keeping them satisfied and primed for growth opportunities. Read more: http://www.satrixsolutions.com/are-you-fully-capitalizing-on-your-nps-promoters/
I prepared this presentation as an assignment, I would like to share this with all as it might help you as a reference. It is focused on an entrepreneurship idea that you could implement. Hope this will help you!
A powerpoint presentation of business plan on seo consultancy firm. It comprises of business model, busniness plan, seo current packages, market analysis, competitor, analysis, seo services, social media marketing.
From Customer Success Summit 2017 - Shai Rybak, VP Customer Success at Clicktale, discusses "Reducing Churn with Proven Monetization".
Learn more about Customer Success Summit: http://customersuccesssummit.com
Totango is the leading enterprise- grade customer success platform that helps recurring revenue businesses proactively impact business outcomes with customer success. With solutions to empower Customer Success Teams or entire companies, Totango enables everyone to participate in customer success.
Learn more at www.totango.com.
The power to predict can give sales teams an “unfair advantage”. Predictive analytics can help your business-to-business (B2B) sales team leapfrog the competition and reduce the time from initial contact to sales closure. Tracking sales velocity is a good way to pinpoint where your sales and marketing execution fails to engage customers. Deals that drag on waste valuable sales resources and make it challenging for sales leadership to prepare accurate revenue forecasts. High-performing sales teams improve sales velocity and achieve competitive advantage using turn-key predictive analytics applications. Predictive models can be very powerful and profitable, even if they just give you a small edge in determining which option to choose or path to take. In this DxContinuum webinar with guest Forrester Research, learn best practices for how your organization can improve sales velocity with predictive analytics.
SaaS Pricing: Supercharge revenue with a value-based pricing strategy by Patr...Freshsales
"Supercharge revenue with a value-based pricing strategy" by Patrick Campbell (CEO, Price Intelligently).
What you'll learn:
- The core principles that power the best pricing pages
- A framework for continually optimizing your pricing
- Easy changes that can boost your revenue
- The most common pricing mistakes
B2B Marketing Automation Case Study - Marketo implementation at MobifyLuke Starbuck
Learn about how to select a marketing automation solution, the pitfalls and shortcuts, and see the results of a marketing automation implementation at a SaaS company selling into enterprise B2B accounts.
#mktgnation14 @marketo
Quick survey of sales performance discovers drivers of revenue capture and benchmarks against best practices. Enables the creation of a roadmap to world class sales excellence.
Hub16: Motorola: Identifying cross-sell and up-sell opportunitiesAnaplan
Data is the new oil. Businesses are overwhelmed by the volume, velocity, and variety of new data about their market, customers, and competitors. Converting this massive data into “actionable insights” for sales and marketing teams is a major challenge faced by many B2B and B2C companies. For example, many market-changing companies have algorithms to predict who, when, and how customers will make a purchase (think Amazon's and Netflix’s recommendation engine). They have predictive/ prescriptive models and algorithms that assist their sales and marketing teams through the customer buying process. They are also coming up with innovative ways to monetize their data assets and increase revenue. In this session, you will learn how B2B companies, such as Motorola, are using Big Data and historical customer purchases to assist sales and marketing efforts. We will walk you through one use case of generating sales insights, up-sell, and cross-sell opportunities using Anaplan models.
University of Colorado Denver MBA Services Marketing PresentationFred Isbell
Guest Lecture at the UCD Evening MBA Program Marketing Class on Services Marketing March 2018. Topics included a definition of services marketing, my personal services marketing journey, services marketing challenges and both Modern Marketing and best practices for the Modern Services Marketing Journey and several "case studies". It was an excellent session and very engaging discussion with the MBA students.
Implement and Grow: How to Evolve Your SAP Ariba Solution to Match Business N...SAP Ariba
Go live is just the beginning. Attend this session to hear from customers as they describe their ongoing Ariba journey, including expanding usage across new commodities, business units, and regions. Learn how to use Ariba reports to gauge success, access resources to adjust your Ariba configuration to evolve with the business, and maintain adequate staffing to keep your Ariba solutions running smoothly.
Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
buy old yahoo accounts buy yahoo accountsSusan Laney
As a business owner, I understand the importance of having a strong online presence and leveraging various digital platforms to reach and engage with your target audience. One often overlooked yet highly valuable asset in this regard is the humble Yahoo account. While many may perceive Yahoo as a relic of the past, the truth is that these accounts still hold immense potential for businesses of all sizes.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
Fanatical By Design: How Rackspace Use Net Promoter to Build Customer Loyalty
1. Fanatical By Design
How Rackspace Uses Net Promoter to Build Customer Loyalty
Presented By:
David Mitzenmacher
Director of Support Programs
Rackspace Hosting
2. 2
Agenda
• Introduction to Net Promoter Score (NPS)
• How Rackspace Uses NPS
• How to Roll-Out NPS in Your Organization
15. Keys to Success
• Buy-in is key!
– From executives and the front lines
• Choose the correct survey instrument
• Create actionable customer segments
• Set a repeating cadence
• Understand your industry landscape
• NPS as a business operating system
15
The NPS concept came out of this book …Based on studies by Bain and Company into customer loyalty and growthIntroduces NPS, the worlds easiest customer loyalty survey.
You can see Rackspace here with a score of around 50%. IBM Hosting comes in second at around 15%, followed by Amazon and Microsoft’s cloud offerings, both at under 10%.You will also notice that several companies in our industry have negative NPS. This means that they have more detractors than promoters. This is not entirely uncommon. It is important to know your industry. If your company has an NPS of 20% in the cable TV industry, which has an average NPS of -12%, then you are doing pretty good. If you have an NPS of 20% in the luxury cars industry, where the average NPS is 40%, then you are in a bit of trouble.Talk about the competitive moat.
Buy In is disproportionally importantInstruments – Online vs. Phone vs. Paper (Rackspace has used a combination of Online and Phone. For us, there was very little skew between the two in terms of score, but phone had a higher participation rate). Don’t forget firmographic/psychographic questions.Have a plan for how you want to slice your data – we use criteria like purchase influence, revenue, and tenure to get actionable insightSet a repeating cadence – this can’t be the yearly census. Out of sight, out of mindUnderstand your industry landscape to understand what “winning” meansNPS as an operating system – avoid Big Binder Syndrome!