2. • Values
• High Performance
Culture • Freedom and Responsibility
Map • Agreement Loop
• Minimize Rules
• Promotions and Development
• Context not Control
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3. Display Great Judgment
Values: Be honest
Be humble
Be accountable
Be frugal
Be JHHAF-y
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4. You do what’s right, even when
nobody is looking
Values: Display Great Judgment
You can determine what’s the most
important thing and what can wait
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5. No surprises! -- As a leader, no one should be surprised of
your views
It’s not just a leader’s responsibility, you should
Values: Be Honest periodically ask your manager: “If I told you I was leaving,
how hard would you work to change my mind?”
You treat people with respect by telling them how you
really feel – in a healthy way
It’s better to tell people what your expectations are vs.
thinking they’re better off by not having candid, crucial
and often difficult conversations
Come from the heart
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6. Values: Be Humble Brilliant jerks are not tolerated
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7. Make an objective commitment
Values: Be Accountable Do what you say you’re going to do
High performers make commitments and
have no problem adjusting those
commitments for the right reasons
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8. This is not a culture of excess
Values: Be Frugal
Treat company resources as if you
were paying for something out of your
own pocket
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9. One outstanding employee gets more done
High
and costs less than two or three adequate
Performance
employees
We endeavor to only have outstanding
employees
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10. Great pay and benefits based on the market
High
Performance No annual raise pools
It’s a good idea, not a traitorous one, to
understand what other firms would pay you,
and talking to peers at other companies
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11. How can you spot an “A” player
• Self motivating
High • Self aware
Performance • Self improving
• Acts like a leader
• Picks up the trash on the floor
• Isn’t afraid to make commitments
• Regularly displays the company’s values
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12. Three tests for an “A” Player
High
Performance 1. What could person get elsewhere
2. What would we pay for a replacement
3. What would we pay to keep that person if
they had a bigger offer elsewhere
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13. The “Keeper Test” - Which of my people if they were
High leaving for a similar job would I fight hard to keep?
Performance
The other people should get a severance package
now so we can open a slot to try and find a star for
that role
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14. Our culture isn’t right for everyone
High
Some people value job security and stability over
Performance
high-performance
We need to strive in only attracting “A” players and
helping the latter realize this isn’t right for them
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15. High performance people thrive on freedom
and are worthy of it
Freedom and
Responsibility Big boys and girls program
They’re mindful of their co-workers and how
their actions impact their teammates’ ability
to do their job
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16. Vacation time is not tracked
Freedom and You work where you want – it’s what’s best for
you and your co-workers
Responsibility
Individuals who abuse this privilege are not “A”
players
There are exceptions – example: operational
roles that require coverage during specific
hours at the office
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17. 2.) Make a 3.) Adjust the commitment
Commitment for the right reasons
Agreement
Loop
1.) Ask for a 4.) Meet the
Commitment commitment
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18. Excessive use of rules to mitigate manageable
mistakes can kill company morale
Minimize
Rules High-performers are aware of consequences to
their actions and will use proper judgment
Consistently setting and managing
expectations should not be confused with the
over use of rules and process
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19. Some rules are necessary
Minimize
Rules Prevention of disasters
Financial oversight, loss of data, legal issues
Moral, ethical issues – dishonesty and harassment
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20. F-up
Minimize
Rules
Fess-up
Fast and fastidiously
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21. Job has to be big enough
We might have an incredible manager of something, but
we don’t need a director of it because job isn’t big enough
Promotions If the incredible manager left, we would replace with a manager not a
and director
Development
Person has to be a superstar in current role
If a manager would promote to prevent an
employee from leaving, the manager should
promote now instead of waiting
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22. We develop people by giving them the
opportunity to develop themselves, by
surrounding them with great colleagues and
Promotions giving them big challenges to work on
and Mediocre colleagues or unchallenging work is what kills
Development progress of a person’s skills
Formalized development is rarely effective and
we don’t try to do it
Mentor assignment, rotation, career path, etc
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23. High performance people are generally self-
improving through experience, observation,
Promotions introspection, reading and discussion
and
Development As long as they have stunning colleagues and big challenges to
work on
We want people to manage their own career
growth, and not rely on a corporation for “planning”
their careers
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24. “If you want to build a ship, don’t drum up the
Context not people to gather wood, divide the work and
Control give orders.
Instead, teach them to yearn for the vast and
endless sea.”
- Antoine De Saint-Exupery
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25. Investing in context
Frequent communication about strategy, expected results and
timelines
Context not
Control Who is THE accountable individual for a given task/goal
Who are the stakeholders
What does success look like – OBJECTIVELY
Clearly defined roles
METRICS
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26. What does control look like
Committees
Context not
Control Planning and process valued more than results
Constant management approval
Top-down decision making
Can be important when someone is still learning
Is prevalent when you have the wrong person in a role
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