What an awesome session with Melbourne's Banking sector, as we tackled the most challenging part of #innoation and #digitaltransformation.... CULTURE Amazing to collaborate with some powers of industry in Victor Perton and Mark Danaro

1. FINTECH FOR BREAKFAST
CULTURE EATS
Innovation Labs Asia

2. Global Thought Leader & Keynote Speaker on
Innovation & Digital Transformation
Built Innovation & Digital Ventures
worth over Half a Billion Dollars in 15 years
Scott Bales
Former Commissioner to the Americas
Senior Adviser to the G20 Presidency
Founder, The Australian Leadership Project
Techno-Optimist
www.australianleadership.com
Victor Perton Mark Danaro
Technologist, scientist and educator who is
passionate about unlocking the human
potential in our most influential institutions
to create a sustainable world.

3. Financial
Services
Insurance
Education
Media
Healthcare
It takes weeks, not years,
of inaction to be disrupted
Key industries
under threat
“The increasingly crowded unicorn club”
Source: CB Insights

4. 66% say driving innovation by adopting new
technologies was their top concern
62% noted disruptive technologies would
present the greatest challenge
84% noted disruptors would challenge their
businesses directly in the next two years
Top 150 Companies in Asia-Pacific

5. Big data to receive the most investment dollars to expand
analytics platforms and understanding of how to use
information to drive growth
Cloud & Big Data are needed to boost growth, cut inefficiencies,
and engage customers actively and effectively - top innovations
that will matter most in the years ahead
CLOUD
BIG DATA

6. Complex Experiences Broken
Trust
Limited
Access
Redundant
Intermediaries
UX Economy
Distributed
Economy
API Economy
Sharing
Economy
Digital trends moving forward:
Customer-centricity
Cloud
IOT
AI
Big Data
Social
Areas ripe for disruption across industries:

7. Stable
Environment The Connected
Company
Volatile Environment
Pod
Reproduced
Network
forms
Platform
Emerges
A Pod is born
is a journey, not a destination
Transformatio
n

8. Inspiring Innovation &
Nurturing Transformation
3
days
18
ideas
5 teams
Received
investments
2 ideas
commercially
implemented
Learnings: Methods of Lean Enterprise to
progress & validate hypothesis. Programs
went on to scale to become DBS Asia X
CASE STUDY:
DBS | BANKING

12. Pod ReproducedA Pod is born

13. 24.87% CAGR for cards & payments
industry
60% YOY growth in internet users
Processes 51% of domestic GDP
Wing : pioneer of Mobile Money in
Cambodia significantly contributed to
nation’s economic growth. First Bank Telco
partnerships for banking in Asia

14. The Barriers to successful innovation
are the absence of:
Little to no consideration
of available resources,
goals & restrictions
Corporate structure and
environment do not
support creativity,
ideation
Lack of talent to
exploring and execute
ideas with minimal waste
Confined paradigm without
complementing skills for
faster growth
Context Culture Capabilities Collaboration

15. Joint vision for
future horizons
New
Capabilities
Existing
Capabilities
Existing Market New Market
HORIZON 1
Performance Zone
HORIZON 2
Transformation Zone
HORIZON 3
Incubation Zone
Create disruptive
offerings to new
market
Serve new market with
existing offerings
Create new offerings to serve
existing market
HORIZON 1
Productivity Zone
Existing offerings to
existing market
What would the market say
about you and your client
post transformation?

16. Establish the
parameters of your
partnership success
New
Capabilities
Existing
Capabilities
Existing Market New Market
HORIZON 1
Performance Zone
HORIZON 2
Transformation Zone
HORIZON 3
Incubation Zone
Create disruptive
offerings to new
market
Serve new market with
existing offerings
Create new offerings to serve
existing market
HORIZON 1
Productivity Zone
Existing offerings to
existing market
What are the foreseeable
joint goals & objectives?

17. Understand that
results are not
achieved overnight
“Incremental change is
better than ambitious
failure. Success feeds on
itself.”
Existing Market New Market
HORIZON 1
Performance Zone
HORIZON 2
Transformation Zone
HORIZON 3
Incubation Zone
Create disruptive
offerings to new
market
Serve new market with
existing offerings
Create new offerings to
serve existing market
HORIZON 1
Productivity Zone
Existing offerings to existing
market
New
Capabilities
Existing
Capabilities
HORIZON 1
Performance Zone
HORIZON 2
Transformation Zone
HORIZON 3
Incubation Zone
What can we have in
5 years time?
How can it
be better?
What else
can be do today?
HORIZON 1
Productivity Zone
Is it
working?
HORIZON 1
Performance Zone
HORIZON 3
Incubation Zone
Create disruptive
offerings to new
market
Existing offerings to existing
market
Increase
in
Value
over
tim
e
HORIZON 1
Performance Zone
HORIZON 3
Incubation Zone
ROI 0-12 months
ROI 36-72 months

18. The goal is to seed
transformational
assets
“Incremental change is
better than ambitious
failure. Success feeds on
itself.”
Existing Market New Market
HORIZON 1
Performance Zone
HORIZON 2
Transformation Zone
HORIZON 3
Incubation Zone
Create disruptive
offerings to new
market
Serve new market with
existing offerings
Create new offerings to
serve existing market
HORIZON 1
Productivity Zone
Existing offerings to existing
market
New
Capabilities
Existing
Capabilities
HORIZON 1
Performance Zone
HORIZON 2
Transformation Zone
HORIZON 3
Incubation Zone
What can we have in
5 years time?
How can it
be better?
What else
can be do today?
HORIZON 1
Productivity Zone
Is it
working?
HORIZON 1
Performance Zone
HORIZON 3
Incubation Zone
Create disruptive
offerings to new
market
Existing offerings to existing
market
Incubated Idea eventually
replaces existing core

19. CASE STUDY:
Telenor | Telecommunications
Opening doors to opportunities
Build scalable business models and solve business
challenges through the lean startup philosophy.
Two ideas were commercialled in Europe
Telenor now a big data and analytics provider to national
tourism boards
Laid foundations for retailer transformation
Launch new ventures in multiple markets
New lines of revenue
Increase customer retention
7 ideas7 countries

20. Write a press release -
Writing a press release
upfront clarities how the
world will see the outcome
of the partnership, not just
how it’s thought about
internally
Craft customer journey
stories - The goal here is to
tell stories of how the
customer is solving their
problems, you the product
you’ve created. Build
mockups or write use cases if
it helps.
Write the user manual - The user manual is what a
user would use to find out what the product is, and
how to use it.
Create an FAQ document - put
yourself in the shoes of
someone using the product, and
think of all the questions you
would have
Transformation
Vehicles

21. CULTURE
“Culture eats strategy for breakfast”
P.S: and it’s not about wearing jeans
Plan resources to support
Innovation for it to take place
Innovation
Champion
& Challenger
Instruments to
guide the
innovation journey
Vehicles
& assets to
innovate

23. Start with
why
Grassroots-level
empathy
Lessons not
failure
Enable a culture of curiosity,
structured empathy and opportunity design
Experimentation
Culture:
Customer-Centric
Culture:
Purpose
Culture:

24. Develop the ability to innovate & execute
great ideas, like a startup, with “low wastage”
Apply best practices
frameworks
across problem discovery
and validation
Build internal talent
& champions
and enable them with resources to
pursue opportunities
Account for the
value of innovation
to commercialise the
opportunities
with fewer resources
Quantify Success Explore multiple options
Rapid validation

25. Working with over 100 companies in
various stages of the innovation journey

26. Returns
Short term priorities that lead to
long-term Innovation Goals
Collaboration
CapabilityCulture
Context
Innovation
Acceleration
Innovation Bootcamp
Innovation
Practitioner
Executive Inspiration
Session
Inspiring action
around
opportunity,
threats &
barriers to
innovation.
Horizon 1 | ROI in 0-12 months
12 weeks
acceleration
program
3 days Innovation
practitioner workshop
5 days
bootcamp
6 weeks situational
Analysis Report
Proof of
Value
Proof of
Concept
Enabled
Innovation
Innovation
Education
Discovery
& Planning

28. The Leader looks like the Person in Your Mirror

29. What makes you optimistic?

30. The Optimistic Leader
Victor Perton

31. Techno-Optimist
Multimedia Victoria
Chaired Australia’s First Data Protection
Committee
Australia’s First Electronic Town Hall
Australia’s First MP with a website
Moderated the World Bank’s First online
Forum

32. Author:
“The Case for Optimism:
The Optimists’ Voices”

33. Good Australian Leadership is Egalitarian

34. “The unique qualities of Australian leadership are closely attuned
to the Australian spirit of egalitarianism. By ‘egalitarianism’ I
don’t mean a demand for economic equality, but rather the
principle that no-one is intrinsically (by their personal status,
education, social class or institutional role) owed the type of
special respect, trust and deference that accompanies notions of
authority & leadership.”
Dr Hugh Breakey

35. Ed Wilkinson, Diplomat
“The one overarching trait that stands out
to me more often than not amongst
Australian leaders is egalitarianism.”

36. Good Australian Leadership is Funny

37. Dr Graham Mitchell
"In my experience on the world stage, we
Australians, as compared to Indians, Chinese,
Americans and Europeans, are characterised by not
taking ourselves too seriously. Even when the
atmosphere is sombre, we can lighten up the room
with humour and vignette of comedy."

38. Janine Kirk
Chief Executive of The Prince’s Charities Australia
"I think Australian leadership has an underlying
sense of self-deprecation, and humour which has
an ability to put people at ease."

39. Good Australian Leadership is
Authentic
No B.S.!

40. Pip Marlow
CEO Customer Marketplace, SUNCORP
“Straight-talking: You tend to know when there is an Australian
in a meeting. They don’t shy away from expressing their views or
asking difficult questions in a very straightforward way. We don’t
like to pussy foot around. My overseas counterparts tell me this
can take some getting used to but it’s also a quality they
respect.”

41. All Good Leadership is Optimistic

42. Dominic Barton
Global CEO, McKinsey
“Optimism is at the very core of leadership. The best leaders I
have encountered in my career are those that remain
optimistic –- and ambitious -– for their organisations even in
the face of great adversity. They are those whose optimism
enables them to recognise the potential in others, and help
them develop to be leaders themselves”

43. Catherine Tanna
CEO, Energy Australia
“Without optimism, what are we? With optimism, we
can be anything.”

44. Professor Jane Burns
“People talk about tenacity and resilience and strength of
character but it is optimism that drives behaviour when on
some days it would be easier to say “stop - I give up, it’s
too hard. Optimism is believing in the impossible and then
taking the steps to make it possible.”
1
Email to Victor Perton on The Case for Optimism”

45. John Hagel
“Optimism is the key to cultivating more of our human
potential. We have infinite potential, but most of us tap
into a very small portion of our potential because of fear or
an inability to imagine the possibilities. Optimism is
essential, but so is a realistic sense of the obstacles and
roadblocks we will face on our journey.”

46. “Optimism is the triumph of hope over fear, of truth over
deception, but it must be grounded in reality. Optimism
without realism is just a dream; hope alone is not a
strategy. Detailed planning of scenarios, laying out of plans
towards an ambitious goal, and then inspiring a team to climb
that hill together with passion and a mission greater than
oneself – that combination is a sure path to success.”
Mick Farrell
Resmed

47. “We can’t have innovation without optimism - hope
and confidence about the future. We now think of
innovation in economic terms - about the wealth it will
create - but innovation is creativity, it is doing and
believing in making life better. Innovation is, in turn,
optimism.
Cecilia Hilder

48. How do you become more optimistic
in a mire of bad news?
Turn down the News!

49. "people are hungry for stories about #optimism and hope"
Dave Hollis
Disney Studios

50. Innovation
Approach a problem by looking
at it from different angles
85% of optimists
26% of pessimists
Source: PsychTests.com
Advantages of Optimism

51. Able to find the good in even the
most disagreeable of people
• 69% of optimists
• 19% of pessimists
Source: PsychTests.com
Advantages of Optimism

52. “The link between optimism
and longevity is strong”
Dr Carol Graham,
Leo Pasvolsky Senior Fellow
Brookings Institution
Advantages of Optimism

53. Advantages of Optimism
An optimistic spouse is
better for your health!
University of Michigan

54. The Leader looks like the Person in Your Mirror

55. What makes you optimistic?

56. Enabled Innovation
Executive
Advisory
Strategic
Advisory
Field
Research
Product
Development
Rapid
Prototyping
Market Entry
Strategy
Disruptive
Innovation

57. It is not the strongest of the species that
survive, nor the most intelligent, but the
ones most responsive to change.
Start your innovation journey
with Innovation Labs Asia, today
/ Charles Darwin
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