CRUISE INTERNATIONAL, INC.
A VIRTUAL SERVICE CASE
Operations Management, 4e
Reid, Sanders
Mission Statement
We are committed to serving our customers, both the guests
and travel agents who book and support our cruises. Every
service we provide must be of the highest quality whether it be
shipboard or shore side.
We constantly seek improvement and innovation as we strive to
reduce costs in order to maintain reasonable fares, further
enhancing the value of our service. All bookings are serviced
promptly and accurately with the highest respect and courtesy.
We recognize that our suppliers and distributors must have an
opportunity to make a fair profit.
Cruise International, Inc. is concerned about our staff, the men
and women who work with us, whether shipboard or shore side.
All employees are provided with clean, orderly, and safe
working conditions. Each employee is treated with respect and
recognized for his/her effort. Cruise International is committed to
providing competent management.
Our ultimate responsibility is to our parent company and its
stockholders. Our business must make a reasonable profit.
Data and Charts
Cruise Data
• North American Passenger Capacity
• Cruise Destination Data
• Cruise Destination Data (Seasonalized)
• Average Length of Cruise Data
• Length of Cruise Demand Data
• Average Capacity Utilization
Quality Survey Data
• Billing Errors Data
• Guest Survey Data
• Housekeeping Stateroom Cleaning
Data
Work Sampling Data Hours Required to
Accomplish
Routine Maintenance Tasks
Cost Reports Processing Time Chart
Activities for Telemedicine System
Implementation
CRUISE DATA
North American Passenger Capacity
Individual Cruise Line Detail at Year-End 2009
Cruise Line
No. of Lower Berths No. of Ships
Carnival Cruise Lines 47,908 21
Celebrity Cruises 14,762 9
Costa Cruise Lines 17,265 10
Cruise International, Inc. 13,120 12
Crystal Cruises 2,014 2
Cunard Line, Ltd. 4.411 2
Disney Cruise Line 3,508 2
Holland America Line 16,929 12
MSC Cruises USA 9,073 7
Norwegian Coastal Voyages 5,923 13
Norwegian Cruise Line 20,950 11
Oceania Cruises, Inc. 2,052 3
Orient Lines, Inc. 845 1
Princess Cruises 28,800 14
Regent Seven Seas Cruises 2,410 5
Royal Caribbean International 45,570 20
Seabourn Cruise Lines 624 3
Silversea Cruises 1,356 4
Swan Hellenic 360 1
Windstar Cruises 604 3
Total 234,077 155
Cruise Destination Data
Cruise Destination Data (Seasonalized)
Average Length of Cruise
Length of Cruise Demand Data
Average Capacity Utilization
QUALITY SURVEY DATA
Billing Errors Data
Cruise Number
Number of
Defective Bills
1 47
2 45
3 59
4 50
5 74
6 71
7 65
8 49
9 26
10 29
11 32
12 35
13 48
14 46
15 51
16 64
17 52
18 44
19 46
20 51
21 45
Total 1029
Guest Survey Data
Cruise
Number
Number of
Outstanding
Respons.
Assignment 1 – MBA670 – Supply Chain Management
Assignment Brief:
Prior to attempting the assignment questions please read the following
material which can be found as a link on your VLE or within the EBook:
http://edugen.wileyplus.com/edugen/courses/crs5658/simulations/vc/index.html#overview
Welcome to Cruise International
Overview of Cruise International
Mission Statement which includes:
o Cruise Data
• North American Passenger Capacity
• Cruise Destination Data
• Cruise Destination Data (Seasonalized)
• Average Length of Cruise Data
• Length of Cruise Demand Data
• Average Capacity Utilization
Quality Survey Data
• Billing Errors Data
• Guest Survey Data
• Housekeeping Stateroom
Cleaning Data
o Housekeeping Work Sampling Data
Hours Required to Accomplish Routine Maintenance Tasks
Cost Reports Processing Time Chart
Departments
Guest's Survey Form
Activities for Telemedicine System Implementation
Embarkation Process
http://edugen.wileyplus.com/edugen/courses/crs5658/simulations/vc/index.html#overview
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#passengercapacity
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#passengercapacity
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#cruisedestination
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#cruisedestinationseason
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#cruisedestinationseason
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#avglengthcruise
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#lengthcruisedemand
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#capacityutilization
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#billingerrors
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#guestsurveydata
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#housekeepingstateroom
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#housekeepingstateroom
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#housekeepingworksampling
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#hoursroutine
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#hoursroutine
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#costreports
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#guestsurvey
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#activitiestelemedicine
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#activitiestelemedicine
Guidelines for assignment
This is an individual assignment
Ground your answ ...
CRUISE INTERNATIONAL, INC. A VIRTUAL SERVICE CASE .docxfaithxdunce63732
CRUISE INTERNATIONAL, INC.
A VIRTUAL SERVICE CASE
Operations Management, 4e
Reid, Sanders
The following virtual service case has been developed as an
interactive supplement to the Reid & Sanders Operations
Management textbook. The case requires you, the student, to
assume the role of an intern working for Cruise International,
Inc. (CII). Cruise International operates cruise ships globally.
During your internship you will be working at corporate
headquarters on both strategic and tactical issues as well as on
board one or more of our cruise ships. While Cruise
International is a fictional company, much of the data used with
regard to the cruise industry is real. There has been some
manipulation of the data to include Cruise International as part
of the industry. Much of the data has been adapted from an annual report done by the Cruise Lines
International Association, Inc. The style and format of this virtual case draws heavily from the previous
Virtual Company Consulting Case developed by Ted Helmer of Theodore Helmer and Associates, Inc. and
Jon Ozmun of Northern Arizona University.
An Overview of the Cruise Industry
In 2006, the size of the worldwide cruise market was approximately 12 million passengers. Of those 12
million passengers, 10 million passengers embarked on cruise voyages from ports in North America. The
U.S. cruise passengers, representing approximately 78% of the worldwide cruise passengers, have about 9
million passenger embarkations.
The total economic impact of the cruise lines, passengers, and their U.S. suppliers reached $35.7 billion
according to a study done by the Business Research and Economic Advisors (BREA). In the BREA report,
it shows the following U.S. industries that most benefited from the cruise industry.
Professional & Technical Services $4.0 billion
Nondurable Goods Manufacturing $4.8 billion
Travel Services $3.9 billion
Financial Services $2.3 billion
Airline Transportation $2.1 billion
Wholesale Trade $1.8 billion
Direct spending of the cruise lines and their passengers on goods and services produced in the United
States in 2006 was $17.6 billion. This spending resulted in 348,000 U.S. jobs paying $14.7 billion in wages.
In 2006, the top ten U.S. cruise port cities, ranked by number of embarkations, were Miami, Port Canaveral,
Port Everglades, Galveston, Los Angeles, New York, Tampa, Long Beach, Seattle, and Honolulu. Florida
remains the center of the U.S. cruising industry, accounting for almost 56% of the embarkations. California's
cruise ports represented nearly 14% of all U.S. embarkations. Texas is the highest growth market. New
York increased embarkations to 536,000 with the opening of the Brooklyn Cruise Terminal. U.S. ports of call
had approximately five million cruise ship visits in 2006. Most of the visits were to Alaska, Hawaii, and Key
West.
Following are some fast facts about the cruise industry.
On aver.
CRUISE INTERNATIONAL, INC.A VIRTUAL SERVICE CASEOper.docxannettsparrow
CRUISE INTERNATIONAL, INC.
A VIRTUAL SERVICE CASE
Operations Management, 4e
Reid, Sanders
An Overview of Cruise International, Inc.
Cruise International has been in business for more than two decades. The organization competes in all aspects of the cruise industry. They provide cruises with small ships (fewer than 500 passengers), medium ships (between 500 and 1,500 passengers), and large ships (over 1,500 passengers), as well as several different luxury levels.
Cruise International, Inc. currently uses the following port cities for embarkation and disembarkation.
Amsterdam, Holland
Rome, Italy
Auckland, New Zealand
San Diego, California
Barcelona, Spain
San Francisco, California
Beijing, China
San Juan, Puerto Rico
Buenos Aires, Argentina
Seattle, Washington
Cape Liberty, Bayonne, New Jersey
Seward, Alaska
Ensenada, Mexico
Singapore
Ft. Lauderdale, Florida
Southampton, England
Harwich, England
Stockholm, Sweden
Hong Kong, China
Sydney, Australia
Honolulu, Oahu, Hawaii
Valparaiso, Chile
Los Angeles, California
Vancouver, British Columbia
Miami, Florida
Venice, Italy
Corporate headquarters for Cruise International, Inc. are located in Miami, Florida.
The cruise ships used by CII have a number of departments and services. The Administration basically handles the paper work during the cruise. The Deck and Engine members are responsible for the operation and maintenance of the ship. Entertainment Services provide the onboard entertainment. Food and Beverage Services are responsible for dining and drinking aboard the ship. The Hotel function is responsible for the staterooms for guests and crew.
Housekeeping cleans the public areas of the ship as well as the staterooms. Information Technology is responsible for the operation and maintenance of all areas of the cruise ship's onboard computer system. The Cruise Staff is responsible for maintaining guest relations.
Clicking on the underlined department allows you to find out more about the department or simply go to the Cruise International, Inc. Departments and Services Page.
The descriptions of job positions were taken from http://www.cruiseservices.co.uk and http://www.cruiseshipjobs.biz.
CRUISE INTERNATIONAL, INC. A VIRTUAL SERVICE CASE
Operations Management, 4e
Reid, Sanders
Mission Statement
We are committed to serving our customers, both the guests and travel agents who book and support our cruises. Every service we provide must be of the highest quality whether it be shipboard or shore side.
We constantly seek improvement and innovation as we strive to reduce costs in order to maintain reasonable fares, further enhancing the value of our service. All bookings are serviced promptly and accurately with the highest respect and courtesy. We recognize that our suppliers and distributors must have an opportunity to make a fair profit.
Cruise International, Inc. is concerned about our staff, the men and women who work with us, whether shipboard or shore side. All employees.
CRUISE INTERNATIONAL, INC. A VIRTUAL SERVICE CASE .docxannettsparrow
CRUISE INTERNATIONAL, INC.
A VIRTUAL SERVICE CASE
Operations Management, 4e
Reid, Sanders
Chapter 4: Supply Chain Management at Cruise International, Inc.
Details of Your Next Assignment
Bob Bristol, your boss at Cruise International, Inc., just called to tell you that he was impressed with your
progress thus far in familiarizing yourself with operations at CII-both the strategic details pertaining to its
mission, competitive priorities, etc. and the specific details concerning its services and processes. He tells
you that, with all the buzz about supply chain management (SCM) that you hear these days, CII is actively
interested in exploring how different SCM concepts and techniques could be used in their operations.
Maintaining an adequate, assured supply of a variety of mechanical equipment, entertainment equipment,
retail merchandise, food products, and supplies for maintaining the ship is critical to CII. Meghan
Willoughby, Chief Purser aboard the Friendly Seas I, has a couple of specific assignments that you will
work on later. But for now, Meghan would like a concise research report for the top management team
addressing SCM issues relevant to CII.
"Leila Jensen liked your write-up on the CII service package and delivery system. Meghan Willoughby
wants you to prepare a similar report addressing SCM issues relevant to CII. Senior Administrators at CII
are actively involved in exploring how SCM concepts and techniques could be adopted in their operations.
Prepare a concise report addressing the specific questions that Meghan has put together for you. I look
forward to receiving your report, which I am sure will provide insight for SC applications at CII."
Assignment Questions for Chapter 4.
1. Describe the essential concepts of SCM and explain to what extent SCM is applicable to a service
operation such as CII.
2. Describe the use of the Internet as a means to exchange information and explain how CII could
benefit from using the Internet.
3. Describe how partnering with some of its suppliers could benefit CII. What issues should CII
consider when developing partnerships?
4. Consider the different activities or services in CII's supply chain. Describe which activities might be
better outsourced than done internally by CII. Describe the key issues to consider before
outsourcing a service or activity.
5. Purchasing, a major function in SCM, is critical in the cruise line industry. Given your fresh-from-
school perspective, describe the potential conflicts of interest or ethical issues facing the
purchasing function.
Assignment 1 – MBALN670 – Supply Chain Management
Assignment Brief:
Prior to attempting the assignment questions please read the following
material:
Welcome to Cruise International
Overview of Cruise International
Mission Statement which includes:
o Cruise Data
• North American Passenger Capacity
• Cruise Destination Data
• Cruise Destination.
Assignment 1 – MBA670 – Supply Chain Management
Assignment Brief:
Prior to attempting the assignment questions please read the following
material which can be found as a link on your VLE or within the EBook:
http://edugen.wileyplus.com/edugen/courses/crs5658/simulations/vc/index.html#overview
Welcome to Cruise International
Overview of Cruise International
Mission Statement which includes:
o Cruise Data
• North American Passenger Capacity
• Cruise Destination Data
• Cruise Destination Data (Seasonalized)
• Average Length of Cruise Data
• Length of Cruise Demand Data
• Average Capacity Utilization
Quality Survey Data
• Billing Errors Data
• Guest Survey Data
• Housekeeping Stateroom
Cleaning Data
o Housekeeping Work Sampling Data
Hours Required to Accomplish Routine Maintenance Tasks
Cost Reports Processing Time Chart
Departments
Guest's Survey Form
Activities for Telemedicine System Implementation
Embarkation Process
http://edugen.wileyplus.com/edugen/courses/crs5658/simulations/vc/index.html#overview
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#passengercapacity
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#passengercapacity
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#cruisedestination
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#cruisedestinationseason
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#cruisedestinationseason
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#avglengthcruise
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#lengthcruisedemand
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#capacityutilization
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#billingerrors
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#guestsurveydata
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#housekeepingstateroom
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#housekeepingstateroom
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#housekeepingworksampling
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#hoursroutine
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#hoursroutine
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#costreports
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#guestsurvey
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#activitiestelemedicine
http://edugen.wiley.com/edugen/courses/crs5658/simulations/vc/infodata.html#activitiestelemedicine
Guidelines for assignment
This is an individual assignment
Ground your answ ...
CRUISE INTERNATIONAL, INC. A VIRTUAL SERVICE CASE .docxfaithxdunce63732
CRUISE INTERNATIONAL, INC.
A VIRTUAL SERVICE CASE
Operations Management, 4e
Reid, Sanders
The following virtual service case has been developed as an
interactive supplement to the Reid & Sanders Operations
Management textbook. The case requires you, the student, to
assume the role of an intern working for Cruise International,
Inc. (CII). Cruise International operates cruise ships globally.
During your internship you will be working at corporate
headquarters on both strategic and tactical issues as well as on
board one or more of our cruise ships. While Cruise
International is a fictional company, much of the data used with
regard to the cruise industry is real. There has been some
manipulation of the data to include Cruise International as part
of the industry. Much of the data has been adapted from an annual report done by the Cruise Lines
International Association, Inc. The style and format of this virtual case draws heavily from the previous
Virtual Company Consulting Case developed by Ted Helmer of Theodore Helmer and Associates, Inc. and
Jon Ozmun of Northern Arizona University.
An Overview of the Cruise Industry
In 2006, the size of the worldwide cruise market was approximately 12 million passengers. Of those 12
million passengers, 10 million passengers embarked on cruise voyages from ports in North America. The
U.S. cruise passengers, representing approximately 78% of the worldwide cruise passengers, have about 9
million passenger embarkations.
The total economic impact of the cruise lines, passengers, and their U.S. suppliers reached $35.7 billion
according to a study done by the Business Research and Economic Advisors (BREA). In the BREA report,
it shows the following U.S. industries that most benefited from the cruise industry.
Professional & Technical Services $4.0 billion
Nondurable Goods Manufacturing $4.8 billion
Travel Services $3.9 billion
Financial Services $2.3 billion
Airline Transportation $2.1 billion
Wholesale Trade $1.8 billion
Direct spending of the cruise lines and their passengers on goods and services produced in the United
States in 2006 was $17.6 billion. This spending resulted in 348,000 U.S. jobs paying $14.7 billion in wages.
In 2006, the top ten U.S. cruise port cities, ranked by number of embarkations, were Miami, Port Canaveral,
Port Everglades, Galveston, Los Angeles, New York, Tampa, Long Beach, Seattle, and Honolulu. Florida
remains the center of the U.S. cruising industry, accounting for almost 56% of the embarkations. California's
cruise ports represented nearly 14% of all U.S. embarkations. Texas is the highest growth market. New
York increased embarkations to 536,000 with the opening of the Brooklyn Cruise Terminal. U.S. ports of call
had approximately five million cruise ship visits in 2006. Most of the visits were to Alaska, Hawaii, and Key
West.
Following are some fast facts about the cruise industry.
On aver.
CRUISE INTERNATIONAL, INC.A VIRTUAL SERVICE CASEOper.docxannettsparrow
CRUISE INTERNATIONAL, INC.
A VIRTUAL SERVICE CASE
Operations Management, 4e
Reid, Sanders
An Overview of Cruise International, Inc.
Cruise International has been in business for more than two decades. The organization competes in all aspects of the cruise industry. They provide cruises with small ships (fewer than 500 passengers), medium ships (between 500 and 1,500 passengers), and large ships (over 1,500 passengers), as well as several different luxury levels.
Cruise International, Inc. currently uses the following port cities for embarkation and disembarkation.
Amsterdam, Holland
Rome, Italy
Auckland, New Zealand
San Diego, California
Barcelona, Spain
San Francisco, California
Beijing, China
San Juan, Puerto Rico
Buenos Aires, Argentina
Seattle, Washington
Cape Liberty, Bayonne, New Jersey
Seward, Alaska
Ensenada, Mexico
Singapore
Ft. Lauderdale, Florida
Southampton, England
Harwich, England
Stockholm, Sweden
Hong Kong, China
Sydney, Australia
Honolulu, Oahu, Hawaii
Valparaiso, Chile
Los Angeles, California
Vancouver, British Columbia
Miami, Florida
Venice, Italy
Corporate headquarters for Cruise International, Inc. are located in Miami, Florida.
The cruise ships used by CII have a number of departments and services. The Administration basically handles the paper work during the cruise. The Deck and Engine members are responsible for the operation and maintenance of the ship. Entertainment Services provide the onboard entertainment. Food and Beverage Services are responsible for dining and drinking aboard the ship. The Hotel function is responsible for the staterooms for guests and crew.
Housekeeping cleans the public areas of the ship as well as the staterooms. Information Technology is responsible for the operation and maintenance of all areas of the cruise ship's onboard computer system. The Cruise Staff is responsible for maintaining guest relations.
Clicking on the underlined department allows you to find out more about the department or simply go to the Cruise International, Inc. Departments and Services Page.
The descriptions of job positions were taken from http://www.cruiseservices.co.uk and http://www.cruiseshipjobs.biz.
CRUISE INTERNATIONAL, INC. A VIRTUAL SERVICE CASE
Operations Management, 4e
Reid, Sanders
Mission Statement
We are committed to serving our customers, both the guests and travel agents who book and support our cruises. Every service we provide must be of the highest quality whether it be shipboard or shore side.
We constantly seek improvement and innovation as we strive to reduce costs in order to maintain reasonable fares, further enhancing the value of our service. All bookings are serviced promptly and accurately with the highest respect and courtesy. We recognize that our suppliers and distributors must have an opportunity to make a fair profit.
Cruise International, Inc. is concerned about our staff, the men and women who work with us, whether shipboard or shore side. All employees.
CRUISE INTERNATIONAL, INC. A VIRTUAL SERVICE CASE .docxannettsparrow
CRUISE INTERNATIONAL, INC.
A VIRTUAL SERVICE CASE
Operations Management, 4e
Reid, Sanders
Chapter 4: Supply Chain Management at Cruise International, Inc.
Details of Your Next Assignment
Bob Bristol, your boss at Cruise International, Inc., just called to tell you that he was impressed with your
progress thus far in familiarizing yourself with operations at CII-both the strategic details pertaining to its
mission, competitive priorities, etc. and the specific details concerning its services and processes. He tells
you that, with all the buzz about supply chain management (SCM) that you hear these days, CII is actively
interested in exploring how different SCM concepts and techniques could be used in their operations.
Maintaining an adequate, assured supply of a variety of mechanical equipment, entertainment equipment,
retail merchandise, food products, and supplies for maintaining the ship is critical to CII. Meghan
Willoughby, Chief Purser aboard the Friendly Seas I, has a couple of specific assignments that you will
work on later. But for now, Meghan would like a concise research report for the top management team
addressing SCM issues relevant to CII.
"Leila Jensen liked your write-up on the CII service package and delivery system. Meghan Willoughby
wants you to prepare a similar report addressing SCM issues relevant to CII. Senior Administrators at CII
are actively involved in exploring how SCM concepts and techniques could be adopted in their operations.
Prepare a concise report addressing the specific questions that Meghan has put together for you. I look
forward to receiving your report, which I am sure will provide insight for SC applications at CII."
Assignment Questions for Chapter 4.
1. Describe the essential concepts of SCM and explain to what extent SCM is applicable to a service
operation such as CII.
2. Describe the use of the Internet as a means to exchange information and explain how CII could
benefit from using the Internet.
3. Describe how partnering with some of its suppliers could benefit CII. What issues should CII
consider when developing partnerships?
4. Consider the different activities or services in CII's supply chain. Describe which activities might be
better outsourced than done internally by CII. Describe the key issues to consider before
outsourcing a service or activity.
5. Purchasing, a major function in SCM, is critical in the cruise line industry. Given your fresh-from-
school perspective, describe the potential conflicts of interest or ethical issues facing the
purchasing function.
Assignment 1 – MBALN670 – Supply Chain Management
Assignment Brief:
Prior to attempting the assignment questions please read the following
material:
Welcome to Cruise International
Overview of Cruise International
Mission Statement which includes:
o Cruise Data
• North American Passenger Capacity
• Cruise Destination Data
• Cruise Destination.
Webinar: Mapping Cruise Industry’s Journey Beyond COVID-19 for a #BetterTomorrowRateGain®
With countries cautiously but surely opening up, it is important that Cruises are prepared to create a #BetterTomorrow for business growth and generating traveler's trust. The discussion points include:
*Future of the Cruise Industry: What Data and Stories Tell us
*A new challenge for marketers to get traveler's back
*The Role of third-party providers in renewing demand
*Reconfiguring Revenue management For the Cruise industry
The study about applying strategic approach towards hospitality industry and overall research towards opportunity, trends and dealing with crisis towards new entrant in the competitive market.
Washington Dulles International Airport and Reagan National Airport Spring 20...MarketPlaceDevelopment
MarketPlace Development, in conjunction with the Metropolitan Washington Airports Authority (MWAA), invited all local, regional, and national retailers, quick- service food operators, and restaurateurs to learn more about the opportunities that will be available for the thrid phase of leasing at Ronald Reagan Washington National Airport (DCA) and Washington Dulles International Airport (IAD) on March 26, 2014.
This presentation by the Fiji was prepared for the break-out Session 3, “The role of economists in merger teams and qualitative evidence review”, in the discussion “Economic Analysis in Merger Investigations” at the 19th OECD Global Forum on Competition on 9 December 2020.
More papers and presentations on the topic can be found at http://oe.cd/eami.
Initial Post (250 words)Read and interpret the short story .docxannettsparrow
Initial Post (250 words)
Read and interpret the short story "Damien's Shoes" by Ret'sepile Makamane. What logical inferences can you make based on its details? What can you infer about the narrator in this story, the narrator's son, and the setting of this story? What details suggest this? What other logical inferences can you make about this story? (Length: 250 words)
Two Replies
Respond to the posts of two of your peers by acknowledging their ideas and adding on to them with additional commentary, supporting detail or fact (such as a quote, detail referenced, or scenario from the story), and/or an new or different perspective or logical inference.
Damien’s Shoes
by Ret’sepile Makamane
My son (Links to an external site.)
, Damien, makes fires that flicker throughout rainy June nights. He moves about the shores of Lake Muhazi, lighting a new fire on a new spot every night. People who travel to Kayonza come back to Kigali with stories of having seen him during the rainy season as the smokes of his fires constantly go up to the skies, like a man cast away and looking for rescue. Those who have travelled and visited relatives with houses on the hills around Lake Muhazi in recent years to observe his activities say that my son sails up and down the lake during the day, busy ferrying passengers with completely covered faces to the other side. Others even claim that they have seen him up close, and that unlike other undead dead people he does not run away or conceal his face when you approach him. He has remained ten years old throughout the years, only bits of his hair are beginning to grey now.
When his boat work is done in the evenings, he plays his flute into the night, calming Lake Muhazi into even more stillness. He plays the flute so dedicatedly, earnestly, its melody so piercing, with sorrow so intense – a child blowing all his young soul into a musical instrument just so our land can heal. His flute wakes God from his deep sleep, – since Damien has already given God a few warnings, I hear – saying to God, “Thou Shalt Not Sleep, never. Not here in Rwanda, not anymore! Find yourself another bedroom.” Because God used to sleep here in Rwanda, you know. Lately, God stays awake at night looking intently at the world map, planning to migrate.
I carry with me Damien’s one shoe. He is barefoot, Damien, my boy, that is why he has to make these random fires when it rains in June – to warm his feet. I rescued this shoe from the mouth of a stray dog which made me run and chase it until I was panting like a hound myself. That was back in ninety-four. I was still a young man in those days. Oh, but that dog was not the end of my troubles. I have aged double while walking these hills and valleys with acacia and guava and mango trees, without even seeing their beauty anymore. Walking with a tormented soul, looking for Damien to put on his shoe on the other foot. Blaming myself, sixteen years moiling and roiling through these mangroves and swamp.
initial post one paragraph intext citation and reference Require.docxannettsparrow
initial post one paragraph intext citation and reference
Required Resources
Read/review the following resources for this activity:
Textbook: Humanities through the arts edition 10 F. David Maritine
Minimum of 1 scholarly source (in addition to the textbook – for historical/political influences)
Initial Post Instructions
Choose one of the literary movements that you read about this week and at least one work from that movement. Movements, authors, and famous works are discussed in the lesson as well. You do not have to choose authors or works discussed in the lesson, but you may. For your initial post, address
one
of the following:
Option 1:
Examine the movement and specific work in relation to historical and political influences of the movement. Include a one paragraph summary of the plot before moving on to the examination of the work in relation to the movement.
Option 2:
Examine a specific artwork influenced by a literary work and how the artist captured the subject or story. Here are a few examples, but you are not restricted to this list:
Asher B. Durand's
Thanatopsis
(influenced by William Cullen Bryant's "Thanatopsis")
John William Waterhouse's
The Lady of Shalott
(influenced by Alfred, Lord Tennyson's "The Lady of Shalott")
Sir John Everett Millais's
Ophelia
(influenced by Shakespeare's Ophelia from
Hamlet
)
Gian Lorenzo Bernini's
Apollo and Daphne
or
The Rape of Prosperina
(influenced by ancient myths)
Ancient Greek vase painting (influenced by various ancient myths)
.
Initial Post InstructionsTriggers are ethnocentric responses to .docxannettsparrow
Initial Post Instructions
Triggers are ethnocentric responses to differences and defensive reactions to ethnocentrism. Any number of things can serve as triggers, but they generally fall into the following categories: voice, appearance, attitude, and behavior. For example, a person of color may become anxious when driving through a small rural town. They may fear being stopped because of looking out of place. Another example would be to react to the smell of curry and spices when walking into an Indian home. The reaction could be either negative or positive depending on your experiences, but you immediately react to the stimulus.
For the initial post, address the following:
Describe a trigger that you have responded or been a witness to in the past, even if it was only a fleeting mental thought.
What was the result of your/their response?
If you/they had a negative response, how could your/their response to the situation been better or different?
What barriers did you/they need to overcome?
.
Initial Post InstructionsFor the initial post,consider thr.docxannettsparrow
Initial Post Instructions
For the initial post,
consider three (3)
of the following events: Treaty of Versailles
Rise of fascism, militarism and imperialism
Failure of the League of Nations Based on your three selections,
choose two (2)
of the following and craft a response for your selections:
Assess if the United States foreign policy during the 1930s helped to promote World War II. Could the United States have prevented the outbreak of World War II? If so, how? If not, why not?
Explain if the United States, despite neutrality, aided the Allies against the Axis powers.
.
Initial Post InstructionsFor the initial post, choose and ad.docxannettsparrow
Initial Post Instructions
For the initial post, choose and address one of the following options:
Option 1:
In the 19th century, the camera was a revolutionary invention, and many artists were concerned about the effect that photographs would have on the art world.
Did the invention of the camera change the arts? Why or why not?
Choose an artistic movement that you believe was influenced by the camera and discuss how the movement was affected.
Include at least one example of an artist and artwork in your response.
Include a statement from a current photographer or critic to support your points.
Option 2:
In the 21st century, the smartphone camera changed the way we use and view photography. In addition, apps and social media have changed the way we share photography.
How has the invention of the smartphone camera changed photography?
How have apps and social media changed the way we share photos? Are they positive and/or negative changes? Explain.
Include a statement from a current photographer or critic to support your points
.
Writing Requirements
Minimum of 1 page
Minimum of 2 sources cited (assigned readings/online lessons and an outside source)
APA format for in-text citations and list of references
.
Initial Post InstructionsDiscuss the differences and similaritie.docxannettsparrow
Initial Post Instructions
Discuss the differences and similarities between the presidential and parliamentary systems, including the executive and legislative branches. Which system do you feel serves its citizen better? Why? Use evidence (cite sources) to support your response from assigned readings or online lessons,
and
at least one outside scholarly source.
Follow-Up Post Instructions
Respond to at least one peer. Further the dialogue by providing more information and clarification. Minimum of 1 scholarly source which can include your textbook or assigned readings or may be from your additional scholarly research.
Writing Requirements
Minimum of 2 posts (1 initial & 1 follow-up)
Minimum of 2 sources cited (assigned readings/online lessons
and
an outside scholarly source)
APA format for in-text cita
.
Initial Post InstructionsAs we jump into the world of Alge.docxannettsparrow
Initial Post Instructions
As we jump into the world of Algebra, it is important to discuss how math, specifically Algebra, is used in the real-world.
Search for videos from Ted Ed showing the real-world value of mathematics. Choose a video to watch and then provide a one-paragraph summary (3-4 sentences) of the video in your own words. Be sure to discuss the math concept used.
Follow-Up Post Instructions
Respond to at least two peers in a substantive, content-specific way. Further the dialogue by providing more information and clarification.
Writing Requirements
Minimum of 3 posts (1 initial & 2 follow-up) with first post by Wednesday
APA format for in-text citations and list of references
.
Initial Post InstructionsFor the initial post, respond to one .docxannettsparrow
Initial Post Instructions
For the initial post, respond to one of the following options, and label the beginning of your post indicating either Option 1 or Option 2:
Option 1:
List the ways in which contemporary presidential campaigns have used social media as a campaign tool. Do you consider social media as a successful tool? Explain your answer. Do you see social media as an unsuccessful tool? Explain your answer and provide examples.
Option 2
: There are numerous discussions involving the Electoral College. There are some people that want to abolish the electoral college while others want to keep it. What do you think? Keep the electoral college or abolish it? Explain the reasons for your choice.
Be sure to make connections between your ideas and conclusions and the research, concepts, terms, and theory we are discussing this week
Writing Requirements
Minimum of 2 sources cited (assigned readings/online lessons and an outside source)
APA format for in-text citations and list of references
.
Initial Post InstructionsAgenda setting can be a difficult t.docxannettsparrow
Initial Post Instructions
Agenda setting can be a difficult task in government. Why? Who do you consider an important agenda setter in government? How does this participant help set the agenda? Give an example of an attempt at agenda setting in government. Was it successful? Why or why not? Consider how factors such as culture, political positions, etc. might impact your own, or the agenda setters' priorities.
Use evidence (cite sources) to support your response from assigned readings or online lessons, and at least one outside scholarly source.
.
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Initial Post (250 words)Read and interpret the short story .docxannettsparrow
Initial Post (250 words)
Read and interpret the short story "Damien's Shoes" by Ret'sepile Makamane. What logical inferences can you make based on its details? What can you infer about the narrator in this story, the narrator's son, and the setting of this story? What details suggest this? What other logical inferences can you make about this story? (Length: 250 words)
Two Replies
Respond to the posts of two of your peers by acknowledging their ideas and adding on to them with additional commentary, supporting detail or fact (such as a quote, detail referenced, or scenario from the story), and/or an new or different perspective or logical inference.
Damien’s Shoes
by Ret’sepile Makamane
My son (Links to an external site.)
, Damien, makes fires that flicker throughout rainy June nights. He moves about the shores of Lake Muhazi, lighting a new fire on a new spot every night. People who travel to Kayonza come back to Kigali with stories of having seen him during the rainy season as the smokes of his fires constantly go up to the skies, like a man cast away and looking for rescue. Those who have travelled and visited relatives with houses on the hills around Lake Muhazi in recent years to observe his activities say that my son sails up and down the lake during the day, busy ferrying passengers with completely covered faces to the other side. Others even claim that they have seen him up close, and that unlike other undead dead people he does not run away or conceal his face when you approach him. He has remained ten years old throughout the years, only bits of his hair are beginning to grey now.
When his boat work is done in the evenings, he plays his flute into the night, calming Lake Muhazi into even more stillness. He plays the flute so dedicatedly, earnestly, its melody so piercing, with sorrow so intense – a child blowing all his young soul into a musical instrument just so our land can heal. His flute wakes God from his deep sleep, – since Damien has already given God a few warnings, I hear – saying to God, “Thou Shalt Not Sleep, never. Not here in Rwanda, not anymore! Find yourself another bedroom.” Because God used to sleep here in Rwanda, you know. Lately, God stays awake at night looking intently at the world map, planning to migrate.
I carry with me Damien’s one shoe. He is barefoot, Damien, my boy, that is why he has to make these random fires when it rains in June – to warm his feet. I rescued this shoe from the mouth of a stray dog which made me run and chase it until I was panting like a hound myself. That was back in ninety-four. I was still a young man in those days. Oh, but that dog was not the end of my troubles. I have aged double while walking these hills and valleys with acacia and guava and mango trees, without even seeing their beauty anymore. Walking with a tormented soul, looking for Damien to put on his shoe on the other foot. Blaming myself, sixteen years moiling and roiling through these mangroves and swamp.
initial post one paragraph intext citation and reference Require.docxannettsparrow
initial post one paragraph intext citation and reference
Required Resources
Read/review the following resources for this activity:
Textbook: Humanities through the arts edition 10 F. David Maritine
Minimum of 1 scholarly source (in addition to the textbook – for historical/political influences)
Initial Post Instructions
Choose one of the literary movements that you read about this week and at least one work from that movement. Movements, authors, and famous works are discussed in the lesson as well. You do not have to choose authors or works discussed in the lesson, but you may. For your initial post, address
one
of the following:
Option 1:
Examine the movement and specific work in relation to historical and political influences of the movement. Include a one paragraph summary of the plot before moving on to the examination of the work in relation to the movement.
Option 2:
Examine a specific artwork influenced by a literary work and how the artist captured the subject or story. Here are a few examples, but you are not restricted to this list:
Asher B. Durand's
Thanatopsis
(influenced by William Cullen Bryant's "Thanatopsis")
John William Waterhouse's
The Lady of Shalott
(influenced by Alfred, Lord Tennyson's "The Lady of Shalott")
Sir John Everett Millais's
Ophelia
(influenced by Shakespeare's Ophelia from
Hamlet
)
Gian Lorenzo Bernini's
Apollo and Daphne
or
The Rape of Prosperina
(influenced by ancient myths)
Ancient Greek vase painting (influenced by various ancient myths)
.
Initial Post InstructionsTriggers are ethnocentric responses to .docxannettsparrow
Initial Post Instructions
Triggers are ethnocentric responses to differences and defensive reactions to ethnocentrism. Any number of things can serve as triggers, but they generally fall into the following categories: voice, appearance, attitude, and behavior. For example, a person of color may become anxious when driving through a small rural town. They may fear being stopped because of looking out of place. Another example would be to react to the smell of curry and spices when walking into an Indian home. The reaction could be either negative or positive depending on your experiences, but you immediately react to the stimulus.
For the initial post, address the following:
Describe a trigger that you have responded or been a witness to in the past, even if it was only a fleeting mental thought.
What was the result of your/their response?
If you/they had a negative response, how could your/their response to the situation been better or different?
What barriers did you/they need to overcome?
.
Initial Post InstructionsFor the initial post,consider thr.docxannettsparrow
Initial Post Instructions
For the initial post,
consider three (3)
of the following events: Treaty of Versailles
Rise of fascism, militarism and imperialism
Failure of the League of Nations Based on your three selections,
choose two (2)
of the following and craft a response for your selections:
Assess if the United States foreign policy during the 1930s helped to promote World War II. Could the United States have prevented the outbreak of World War II? If so, how? If not, why not?
Explain if the United States, despite neutrality, aided the Allies against the Axis powers.
.
Initial Post InstructionsFor the initial post, choose and ad.docxannettsparrow
Initial Post Instructions
For the initial post, choose and address one of the following options:
Option 1:
In the 19th century, the camera was a revolutionary invention, and many artists were concerned about the effect that photographs would have on the art world.
Did the invention of the camera change the arts? Why or why not?
Choose an artistic movement that you believe was influenced by the camera and discuss how the movement was affected.
Include at least one example of an artist and artwork in your response.
Include a statement from a current photographer or critic to support your points.
Option 2:
In the 21st century, the smartphone camera changed the way we use and view photography. In addition, apps and social media have changed the way we share photography.
How has the invention of the smartphone camera changed photography?
How have apps and social media changed the way we share photos? Are they positive and/or negative changes? Explain.
Include a statement from a current photographer or critic to support your points
.
Writing Requirements
Minimum of 1 page
Minimum of 2 sources cited (assigned readings/online lessons and an outside source)
APA format for in-text citations and list of references
.
Initial Post InstructionsDiscuss the differences and similaritie.docxannettsparrow
Initial Post Instructions
Discuss the differences and similarities between the presidential and parliamentary systems, including the executive and legislative branches. Which system do you feel serves its citizen better? Why? Use evidence (cite sources) to support your response from assigned readings or online lessons,
and
at least one outside scholarly source.
Follow-Up Post Instructions
Respond to at least one peer. Further the dialogue by providing more information and clarification. Minimum of 1 scholarly source which can include your textbook or assigned readings or may be from your additional scholarly research.
Writing Requirements
Minimum of 2 posts (1 initial & 1 follow-up)
Minimum of 2 sources cited (assigned readings/online lessons
and
an outside scholarly source)
APA format for in-text cita
.
Initial Post InstructionsAs we jump into the world of Alge.docxannettsparrow
Initial Post Instructions
As we jump into the world of Algebra, it is important to discuss how math, specifically Algebra, is used in the real-world.
Search for videos from Ted Ed showing the real-world value of mathematics. Choose a video to watch and then provide a one-paragraph summary (3-4 sentences) of the video in your own words. Be sure to discuss the math concept used.
Follow-Up Post Instructions
Respond to at least two peers in a substantive, content-specific way. Further the dialogue by providing more information and clarification.
Writing Requirements
Minimum of 3 posts (1 initial & 2 follow-up) with first post by Wednesday
APA format for in-text citations and list of references
.
Initial Post InstructionsFor the initial post, respond to one .docxannettsparrow
Initial Post Instructions
For the initial post, respond to one of the following options, and label the beginning of your post indicating either Option 1 or Option 2:
Option 1:
List the ways in which contemporary presidential campaigns have used social media as a campaign tool. Do you consider social media as a successful tool? Explain your answer. Do you see social media as an unsuccessful tool? Explain your answer and provide examples.
Option 2
: There are numerous discussions involving the Electoral College. There are some people that want to abolish the electoral college while others want to keep it. What do you think? Keep the electoral college or abolish it? Explain the reasons for your choice.
Be sure to make connections between your ideas and conclusions and the research, concepts, terms, and theory we are discussing this week
Writing Requirements
Minimum of 2 sources cited (assigned readings/online lessons and an outside source)
APA format for in-text citations and list of references
.
Initial Post InstructionsAgenda setting can be a difficult t.docxannettsparrow
Initial Post Instructions
Agenda setting can be a difficult task in government. Why? Who do you consider an important agenda setter in government? How does this participant help set the agenda? Give an example of an attempt at agenda setting in government. Was it successful? Why or why not? Consider how factors such as culture, political positions, etc. might impact your own, or the agenda setters' priorities.
Use evidence (cite sources) to support your response from assigned readings or online lessons, and at least one outside scholarly source.
.
Initial Post Identify all the components of a cell. Describe the fu.docxannettsparrow
Initial Post: Identify all the components of a cell. Describe the function of each of these components.
Response #1: Add to your own initial post: Describe cellular metabolism membrane transport and cellular reproduction
Response #2: Add to your own initial post and response #1: Describe the aging process. Identify the pathophysiologic process for 3 underlying principles of aging. Example: oxidative process.
please use APA format
.
Initial Discussion Board Post Compare and contrast life for col.docxannettsparrow
Initial Discussion Board Post:
Compare and contrast life for colonial women in Virginia Colony and Massachusetts. What could women expect from daily living in these colonies? Was class/status more important for women in one colony than the other? Research Margaret Brent who was also known as Elizabeth Poole) She purchased lands in Plymouth from the Indians in 1637. Research her and describe how her experience serves as an example in your response. Minimum length is 500 words.
.
Inital post please respond for the above post question one page with.docxannettsparrow
Inital post please respond for the above post question one page with intext citation and reference.
Required Resources
Read/review the following resources for this activity:
Minimum of 1 primary or scholarly source (from photographer or critic – either will count as your scholarly source requirement for discussions)
Initial Post Instructions
For the initial post, address one of the following options:
Option 1:
In the 19th century, the camera was a revolutionary invention, and many artists were concerned about the effect that photographs would have on the art world.
Did the invention of the camera change the arts? Why or why not?
Choose an artistic movement that you believe was influenced by the camera and discuss how the movement was affected.
Include at least one example of an artist and artwork in your response.
Include a statement from a current photographer or critic to support your points.
Option 2:
In the 21st century, the smartphone camera changed the way we use and view photography. In addition, apps and social media have changed the way we share photography.
How has the invention of the smartphone camera changed photography?
How have apps and social media changed the way we share photos? Are they positive and/or negative changes? Explain.
Include a statement from a current photographer or critic to support your points.
.
Infornnation Technology
in Hunnan Resource
:An
Empirical Assessnnent
By Alok Mishra, PhD, and Ibrahim Akman, PhD
The present paper begins by introducing a number of observations on tiie
appiications ot information teciinoiogy (iT) in tiie field of human resource
management (HRM) in gênerai. Tiiis is due to tiie fact that iT and its wide range of
appiications have already made their presence feit in this area. This wiii be
foliowed by a report on the findings of a survey on the present trends in
organizations with in the different sectors in Turkey. Aithough the impact of iT on
IHRM has iong been attracting the interest of academics, no empiricai research has
ever been reaiized in this fieid in Turiiey, and few studies have been reported
eisewhere. The survey was conducted among the 106 iT managers and
professionais from various sectors, based on whose resuits, the data shows that iT
is used extensiveiy in the organizations to perform IHRM functions in Turicey's
dynamic economy. The results aiso indicated that, while IT has an impact on aii
sectors in terms of IHRM to certain extent, the types of iT used vary significantiy
between recruitment, maintenance, and deveiopment tasi(s. However, the empiricai
resuits here reveai that these organizations are not appiying these technoiogies
systematicaiiy and maturely in the performance of HRM functions.
Key words: human resource management (HRM), human resource management
system (HRMS), human resource (HR), information technoiogy (iT), ANOVAtest,
chi-square test
T
he HRM function in organizations has gained increasing strategic emphasis, and
the importance of its alignment HRM and business strategies is well-acknowl-
edged.^ In fact, effective HRM is vital in order to be able to meet the market
demands with well-qualified employees at all times.^
Technology and HRM have a broad range of influences upon each other, and HR
professionals should be able to adopt technologies that allow the reengineering of the
HR function, be prepared to support organizational and work-design changes caused
by technology, and be able to support a proper managerial climate for innovative and
knowledge-based organizarions.^ These technological advances are being driven
primarily by strong demands from human resource professionals for enhancement in
speed, effectiveness, and cost containment."*
Public Personnel Management Volume 39 No. 3 Fall 2010 271
Snell, Stueber, and Lepak^ observe that HRMSs can meet the challenge of
simultaneously becoming more strategic, flexible, cost-efficient, and customer-oriented
by leveraging information technology Many experts forecast that the PC will become
the central tool for all HR professionals.^ Virtual HR is emerging due to the growing
sophistication of IT and increased external structural options.^ IT is beginning to
enable organizations to deliver state-of-the-art HR services, and reduced costs have
enabled companies, regardless of the firm size-to purchase HR technologies.^.
INFORMED CONSENT LETTER Page 1 of 2 SELF CONSENT .docxannettsparrow
INFORMED CONSENT LETTER
Page 1 of 2
SELF CONSENT
I have been invited to take part in a research study titled:
This investigation is spearheaded by Yulak Landa: whose contact information includes:
[email protected] and (305)833-0053
I understand that my participation is voluntary and that I can refuse to participate or stop taking
part any time without giving any reason and without facing any penalty. Additionally, I have the
right to request the return, removal, or destruction of any information relating to me or my
participation.
I am aware that the participation in this research study is on a voluntary basis, and I am free to
object the invitation as well as to withdraw my involvement as I would deem fit without offering any
reason, getting victimized, or facing any legal suit or conviction. It is also my right to ask for the
withdrawal, return, or discarding of any of the information shared or collected following my
participation in the study.
PURPOSE OF STUDY
I understand that the purpose of the study is to:
Determining how efficient are both the respiratory mask as well as standard mask in preventing
healthcare providers from getting exposed to corona virus in the course of their work. Can they all
be relied to offer the same protection?
PROCEDURES
I understand that if I volunteer to take part in this study, I will be asked to:
Declare information related to chronic illness or preexisting conditions as well as my age. I will as
well be required to fully adhere to the recommended hygiene standards as well as to be fully
dressed with protective gears which include the designated face mask, prior to getting exposed to
SARS- COV – 2 viruses. Also, I will have to undertake a 14 day or more in quarantine as well as
undertake the COVID 19 test. I shall also be required to undertake necessary treatments in the event
I am exposed to the virus.
BENEFITS
I understand that the benefits I may gain from participation include:
I will get a chance to enhance the safety of healthcare providers' who continue to dedicate their
efforts to the treatment and care of COVID_19 patients and relies on face masks as one of their PPE.
For Official Use Only
Received on:
Reviewed on:
End date:
File Number:
mailto:[email protected]
INFORMED CONSENT LETTER
Page 2 of 2
I will assist them in understanding if they would still use the standard face masks, taking into
consideration the general shortage of respiratory masks. All the instruments to be used and
expenses incurred will be covered by the researcher together with any counseling and treatments in
case I am exposed to the virus.
RISKS
I understand that the risks, discomforts, or stresses I may face during participation include:
I understand that I may get exposed to the virus, become sick, or even die from the COVID 19
disease. Due to the gravity of the illness, I may also be psychologically affected..
Informative Presentation Delivery Outline
I. Header
Speech Title:
Audience:
General Purpose/Speech Type:
Specific Purpose Statement:
Thesis Statement or Central Idea:
II. Introduction -
I. Greeting and Attention Getting Device
II. Establish speaker-audience-topic connection/ WIIFT?/ Motivate audience to listen. Reveal your topic – tell the audience what your speech is about.
III. Establish credibility/Ethos
IV. Establish your goodwill?
V. Preview your three main points
1. First main point; same as I in body
2. Second main point, same as II in body
3. Third main point; same as III in body
Transition: connect the introduction to the body
III. Body
I. First main point
A. Support for I (the first main point)
B. Further support for I (details, examples and/or visual aids)
Transition: connect the first major point to the second
II. Second main point
A. Support for II (the second main point)
B. Further support for II (details, examples and/or visual aids)
Transition: connect the second major point to the third
III. Third main point
A. Support for III (the third main point)
B. Further support for III (details, examples and/or visual aids)
Transition: connect the third major point (or all main points) to the conclusion
IV. Conclusion
Summary – Restate your three main points
1. First main point; same as I in body
2. Second main point; same as II in body
3. Third main point; same as III in body
Transition: connect your summary to your closure
Closure Device – (Close with Impact!)
References – you must cite your sources in APA style.
Failure to cite at least three sources will result in a “F” grade for the speech.
Please refer to any of the computer generate citation machines for proper citations.
http://www.easybib.com/
http://www.citationmachine.net/
http://www.bibme.org/apa
Do not use Wikipedia to find sources.
YOU MUST HAVE THREE REFERENCES! No EXCEPTIONS!
(DO NOT NUMBER YOUR CITATIONS!)
PAGE
2
Spring 2019/Assessment
.
Informed Consent FormBy the due date assigned, submit the Inform.docxannettsparrow
Informed Consent Form
By the due date assigned, submit the Informed Consent Letter to the
Submissions Area
(please note that this is only an example and no data may be collected).
Informed Consent Letter
Procedure section is clear, described in detail, specific, and all inclusive. Written in lay language (as documented by reading level score). Includes risks and benefits relevant to study. Address assent (if applicable).
Informed Consent Letter Example
IRB Application
.
INFORMATION THAT SHOULD GO INTO PROCESS RECORDING FOR MICRO WORK.docxannettsparrow
INFORMATION THAT SHOULD GO INTO PROCESS RECORDING
FOR MICRO WORK
There are various formats for completing a process recording. The following is an outline that covers the major areas we want included within a process recording. Please utilize the template that follows for completing a process recording with an individual, couple or family client(s).
1. Description/Identifying Information: The social work student’s name, date of the interview and the date of submission to the field instructor should always be included. Identify the client, always remembering to disguise client name to protect confidentiality. Include the number of times this client has been seen (i.e., "Fourth contact with Mrs. S."). On a first contact include name and ages of the client(s) you have written about. If client is seen in location other then the agency say where client was seen.
2. Purpose and Goalfor the Interview. Briefly state the purpose of the interaction and if there are any specific goals to be achieved, the nature of the presenting issues and/or referral.
3. Verbatim Dialogue (in the table below). A word-for-word description of what happened, as well as the student can recall, should be completed. This section does not have to include a full session of dialogue but should include a portion of dialogue. The field instructor and student should discuss what portions should be included in the verbatim dialogue.
4. Assessment of the Patient/Client/Consumer. This requires the student to describe the clients’ verbal and nonverbal reactions throughout the session. Consider everything that is occurring such as body language, facial expression, verbal outburst, etc.
5. The Student's Feelings and Reactions to the Client System and to the Interview (in the table below). This requires the student to put into writing unspoken thoughts and reactions s/he had during the interview e.g. "I was feeling angry at what the client was saying, not sure why I was reacting this way…”. “ I wonder what would happen if I said such-and-such.”
6. Identify Skills and/or Theory/ Conceptual Frameworks used (in the table below). The student should be able to identify what skills they used in an interaction, and/or what theoretical framework came to mind as they dialogued e.g. “I used the strengths perspective “ “I used the skill of partializing”
7. Supervisor/field instructor comments (in the table below) This requires the field instructor to provide review and critique of the student’s dialogue with the client system, skill identification, and interpretation of the client interview.
8. A summary assessment/analysis of the student's impressions. This is a summary of the student's analytical thinking about the entire interview and/or any specific interaction the student is unsure about. Include any client action or non-verbal activity that the student may want to discuss. (See Guided Questions at the end of the template for this section A-M)
9. Future plans. The .
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Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
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Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
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CRUISE INTERNATIONAL, INC. A VIRTUAL SERVICE CASE .docx
1. CRUISE INTERNATIONAL, INC.
A VIRTUAL SERVICE CASE
Operations Management, 4e
Reid, Sanders
Mission Statement
We are committed to serving our customers, both the guests
and travel agents who book and support our cruises. Every
service we provide must be of the highest quality whether it be
shipboard or shore side.
We constantly seek improvement and innovation as we strive to
reduce costs in order to maintain reasonable fares, further
enhancing the value of our service. All bookings are serviced
promptly and accurately with the highest respect and courtesy.
We recognize that our suppliers and distributors must have an
opportunity to make a fair profit.
Cruise International, Inc. is concerned about our staff, the men
and women who work with us, whether shipboard or shore side.
2. All employees are provided with clean, orderly, and safe
working conditions. Each employee is treated with respect and
recognized for his/her effort. Cruise International is committed
to
providing competent management.
Our ultimate responsibility is to our parent company and its
stockholders. Our business must make a reasonable profit.
Data and Charts
Cruise Data
• North American Passenger Capacity
• Cruise Destination Data
• Cruise Destination Data (Seasonalized)
• Average Length of Cruise Data
• Length of Cruise Demand Data
• Average Capacity Utilization
Quality Survey Data
• Billing Errors Data
• Guest Survey Data
• Housekeeping Stateroom Cleaning
Data
Work Sampling Data Hours Required to
Accomplish
Routine Maintenance Tasks
Cost Reports Processing Time Chart
Activities for Telemedicine System
Implementation
CRUISE DATA
3. North American Passenger Capacity
Individual Cruise Line Detail at Year-End 2009
Cruise Line
No. of Lower Berths No. of Ships
Carnival Cruise Lines 47,908 21
Celebrity Cruises 14,762 9
Costa Cruise Lines 17,265 10
Cruise International, Inc. 13,120 12
Crystal Cruises 2,014 2
Cunard Line, Ltd. 4.411 2
Disney Cruise Line 3,508 2
Holland America Line 16,929 12
MSC Cruises USA 9,073 7
Norwegian Coastal Voyages 5,923 13
Norwegian Cruise Line 20,950 11
Oceania Cruises, Inc. 2,052 3
Orient Lines, Inc. 845 1
Princess Cruises 28,800 14
Regent Seven Seas Cruises 2,410 5
Royal Caribbean International 45,570 20
Seabourn Cruise Lines 624 3
Silversea Cruises 1,356 4
Swan Hellenic 360 1
Windstar Cruises 604 3
Total 234,077 155
8. 13 17
14 11
15 8
Total 210
Housekeeping Stateroom Data
Day
Number of
Defects
1 108
2 104
3 94
4 105
5 88
6 150
7 85
8 98
9 145
10 95
11 105
12 65
13 77
14 82
15 90
16 98
17 116
9. 18 113
19 88
20 94
Total 2000
Housekeeping Work Sampling Data
Activity Number of times observed
Cleaning stateroom 144
Delivering room service 12
Removing room service dishes 17
Arranging laundry/dry cleaning service 13
Delivering clean garments 22
Evening turndown service 70
Assisting guests 20
Preparing for crew show 10
Other activity 20
Unavailable for observation 38
Hours Required to Accomplish Routine Maintenance Tasks
Cost Reports Processing Time Chart
10. Cost Reports Process Time (minutes)
Report Review Time Data Entry Time
Specialty Restaurant I 12 10
Specialty Restaurant II 14 16
Wine I 17 18
Wine II 20 22
Wine III 12 15
Bar Service I 10 15
Bar Service II 25 32
Bar Service III 22 28
Bar Service IV 16 20
Shore Excursions 30 35
Gift Shops 24 30
Salon/Spa 18 25
Assignment 1 – MBALN670 – Supply Chain Management
Assignment Brief:
Prior to attempting the assignment questions please read the
following
material:
e International
11. o Cruise Data
• North American Passenger Capacity
• Cruise Destination Data
• Cruise Destination Data (Seasonalized)
• Average Length of Cruise Data
• Length of Cruise Demand Data
• Average Capacity Utilization
Quality Survey Data
• Billing Errors Data
• Guest Survey Data
• Housekeeping Stateroom
• Cleaning Data
o Housekeeping Work Sampling Data
Hours Required to Accomplish Routine Maintenance Tasks
Cost Reports Processing Time Chart
12. Guidelines for assignment
production of someone else’s work as your
own will be
penalized
– Use Harvard or
APA referencing
method.
troduction, main
body, and a conclusion
– 50%
Learning Outcome Assessed: 1,2,3
CHAPTER 4: Supply Chain Management at Cruise
International, Inc.
Bob Bristol, your boss at Cruise International, Inc., just called
to tell you that he was
impressed with your progress thus far in familiarizing yourself
13. with operations at CII-
both the strategic details pertaining to its mission, competitive
priorities, etc. and the
specific details concerning its services and processes. He tells
you that, with all the
buzz about supply chain management (SCM) that you hear these
days, CII is actively
interested in exploring how different SCM concepts and
techniques could be used in
their operations. Maintaining an adequate, assured supply of a
variety of mechanical
equipment, entertainment equipment, retail merchandise, food
products, and supplies
for maintaining the ship is critical to CII. Meghan Willoughby,
Chief Purser aboard the
Friendly Seas I, has a couple of specific assignments that you
will work on later. But for
now, Meghan would like a concise research report for the top
management team
addressing SCM issues relevant to CII.
"Leila Jensen liked your write-up on the CII service package
and delivery system.
Meghan Willoughby wants you to prepare a similar report
14. addressing SCM issues
relevant to CII. Senior Administrators at CII are actively
involved in exploring how SCM
concepts and techniques could be adopted in their operations.
Prepare a concise report
addressing the specific questions that Meghan has put together
for you. I look forward
to receiving your report, which I am sure will provide insight
for SC applications at CII."
1. Provide a comprehensive explanation of the essential
concepts of SCM
and explain to what extent SCM is applicable to a service
operation
such as CII.
2. Evaluate how partnering with some of the suppliers could
benefit CII.
What issues should CII consider when developing partnerships?
3. Purchasing, a major function in SCM, is critical in the cruise
line
industry. Critique the potential conflicts of interest or ethical
issues
facing the purchasing function.
15. CRUISE INTERNATIONAL, INC.
A VIRTUAL SERVICE CASE
Operations Management, 4e
Reid, Sanders
The following virtual service case has been developed as an
interactive supplement to the Reid & Sanders Operations
Management textbook. The case requires you, the student, to
assume the role of an intern working for Cruise International,
Inc. (CII). Cruise International operates cruise ships globally.
During your internship you will be working at corporate
headquarters on both strategic and tactical issues as well as on
board one or more of our cruise ships. While Cruise
International is a fictional company, much of the data used with
regard to the cruise industry is real. There has been some
manipulation of the data to include Cruise International as part
of the industry. Much of the data has been adapted from an
annual report done by the Cruise Lines
International Association, Inc. The style and format of this
virtual case draws heavily from the previous
Virtual Company Consulting Case developed by Ted Helmer of
Theodore Helmer and Associates, Inc. and
Jon Ozmun of Northern Arizona University.
An Overview of the Cruise Industry
16. In 2006, the size of the worldwide cruise market was
approximately 12 million passengers. Of those 12
million passengers, 10 million passengers embarked on cruise
voyages from ports in North America. The
U.S. cruise passengers, representing approximately 78% of the
worldwide cruise passengers, have about 9
million passenger embarkations.
The total economic impact of the cruise lines, passengers, and
their U.S. suppliers reached $35.7 billion
according to a study done by the Business Research and
Economic Advisors (BREA). In the BREA report,
it shows the following U.S. industries that most benefited from
the cruise industry.
lion
Direct spending of the cruise lines and their passengers on
goods and services produced in the United
States in 2006 was $17.6 billion. This spending resulted in
348,000 U.S. jobs paying $14.7 billion in wages.
In 2006, the top ten U.S. cruise port cities, ranked by number of
embarkations, were Miami, Port Canaveral,
Port Everglades, Galveston, Los Angeles, New York, Tampa,
Long Beach, Seattle, and Honolulu. Florida
17. remains the center of the U.S. cruising industry, accounting for
almost 56% of the embarkations. California's
cruise ports represented nearly 14% of all U.S. embarkations.
Texas is the highest growth market. New
York increased embarkations to 536,000 with the opening of the
Brooklyn Cruise Terminal. U.S. ports of call
had approximately five million cruise ship visits in 2006. Most
of the visits were to Alaska, Hawaii, and Key
West.
Following are some fast facts about the cruise industry.
-passenger cruise ship with 950 crew
members generates approximately
$322,700 in offshore spending in a U.S. homeport city.
one or more nights in a port city
either before or after the cruise. Each of these visitors spends an
average of $289 per visit on retail,
dining, local transit, and lodging.
(CLIA), the industry has had an average
annual growth rate of 8.5% per annum.
oung. Since 1980, over 100
million passengers have taken a deep-
water cruise. Of this number, almost 60% have done their cruise
within the past ten years.
Americans expressed an intent to cruise
within three years. Of those, 31 million expressed a strong
18. intent to cruise within three years. At this
point in time, only 17% of the U.S. population has ever cruised.
design concepts, new onboard
and/or onshore activities, new cruise themes, and new cruise
lengths to reflect the changing
vacation patterns of today's market.
expectations. Cruising consistently
receives top marks.
which passengers may return for a
future vacation.
states and Canada.
CRUISE INTERNATIONAL, INC.
A VIRTUAL SERVICE CASE
Operations Management, 4e
Reid, Sanders
19. An Overview of Cruise International, Inc.
Cruise International has been in business for more than two
decades. The organization competes in all
aspects of the cruise industry. They provide cruises with small
ships (fewer than 500 passengers), medium
ships (between 500 and 1,500 passengers), and large ships (over
1,500 passengers), as well as several
different luxury levels.
Cruise International, Inc. currently uses the following port
cities for embarkation and disembarkation.
Amsterdam, Holland
Auckland, New Zealand
Barcelona, Spain
Beijing, China
Buenos Aires, Argentina
Cape Liberty, Bayonne, New Jersey
Ensenada, Mexico
Ft. Lauderdale, Florida
Harwich, England
Hong Kong, China
Honolulu, Oahu, Hawaii
Los Angeles, California
Miami, Florida
Rome, Italy
San Diego, California
San Francisco, California
San Juan, Puerto Rico
20. Seattle, Washington
Seward, Alaska
Singapore
Southampton, England
Stockholm, Sweden
Sydney, Australia
Valparaiso, Chile
Vancouver, British Columbia
Venice, Italy
Corporate headquarters for Cruise International, Inc. are located
in Miami, Florida.
The cruise ships used by CII have a number of departments and
services. The Administration basically handles the
paper work during the cruise. The Deck and Engine members
are responsible for the operation and maintenance of
the ship. Entertainment Services provide the onboard
entertainment. Food and Beverage Services are responsible
for dining and drinking aboard the ship. The Hotel function is
responsible for the staterooms for guests and crew.
Housekeeping cleans the public areas of the ship as well as the
staterooms. Information Technology is responsible
for the operation and maintenance of all areas of the cruise
ship's onboard computer system. The Cruise Staff is
responsible for maintaining guest relations.
Clicking on the underlined department allows you to find out
more about the department or simply go to the Cruise
International, Inc. Departments and Services Page.
The descriptions of job positions were taken from