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THE CROWD GUIDE TO...




REMARKABLE
COMMUNITY MANAGEMENT
An
    no
  an unce
co  da     fea
   mp cco      tur
     an mp es
       y a lis , s
          nd hm pec
             the ent ial
                   cu s of offe
                     sto th rs
                        me e
                          rs.
Monitor the vibe of the community and
respond to tremors in the social sphere.
Sculpt and direct the ļ¬‚ow of conversation
while sticking to the company's objectives.
Deliver requests from
 customers to the correct
people within the company.
Watch over posts, comments, customers and
ideas on multiple social channels and platforms.
*No matter how bad the grammar or spelling or how ridiculous the comment.



Agreed! Thanks
   for your                              Proļ¬teroles are
 contribution!                             amazing!!1!




     Respond to and engage
     in all conversation                               *
*This actually came up on Twitter...
                                  oh yea F**k wat
By golly, I do love
                                      dey say
your brand good
                                BigHommie ima do
        sir!
                                      dis 4 u*




   Have a multiple personality disorder.
   Use the correct tone for each client.
*Get your mind out of the gutter.
Service with a smile!
Satisfy the customer in any way you can.*
*In a kind and digniļ¬ed way.
Destroy all spammers.
Destroy them!       *
Research research research!




     Get to know the company's industry...
ese ar ch!
                mo re r
           A nd

Keep up to date with the latest social platforms.
Obliterate all trolls! No amount of ļ¬re
  power or intelligence can destroy
these vile creatures. Ban and delete.
*Never use the word guru.
Be a complete social whore.
Master of all social media platforms.*
CREDITS

          http://www.ļ¬‚ickr.com/photos/alphadesigner/3462393730/
           http://www.ļ¬‚ickr.com/photos/centralasian/5729537142
              http://www.ļ¬‚ickr.com/photos/madstillz/392716521
            http://www.ļ¬‚ickr.com/photos/emmiegrn/2201072552
           http://www.ļ¬‚ickr.com/photos/aye_shamus/2676763850
                http://www.ļ¬‚ickr.com/photos/chuckp/83230785
              http://www.ļ¬‚ickr.com/photos/kpaulus/4903209928
             http://www.ļ¬‚ickr.com/photos/sunface13/2175472561
          http://www.ļ¬‚ickr.com/photos/richardmoross/2701098168
              http://www.ļ¬‚ickr.com/photos/toolstop/4546017269
              http://www.ļ¬‚ickr.com/photos/macten/2068155756




                      JAMES BOUGOURD
                      COMMUNITY MANAGER FOR CROWD MEDIA LTD

                      @JAMESBOUGOURD

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Crowd Media's Guide to Remarkable Community Management

  • 1. THE CROWD GUIDE TO... REMARKABLE COMMUNITY MANAGEMENT
  • 2. An no an unce co da fea mp cco tur an mp es y a lis , s nd hm pec the ent ial cu s of offe sto th rs me e rs.
  • 3. Monitor the vibe of the community and respond to tremors in the social sphere.
  • 4. Sculpt and direct the ļ¬‚ow of conversation while sticking to the company's objectives.
  • 5. Deliver requests from customers to the correct people within the company.
  • 6. Watch over posts, comments, customers and ideas on multiple social channels and platforms.
  • 7. *No matter how bad the grammar or spelling or how ridiculous the comment. Agreed! Thanks for your Proļ¬teroles are contribution! amazing!!1! Respond to and engage in all conversation *
  • 8. *This actually came up on Twitter... oh yea F**k wat By golly, I do love dey say your brand good BigHommie ima do sir! dis 4 u* Have a multiple personality disorder. Use the correct tone for each client.
  • 9. *Get your mind out of the gutter. Service with a smile! Satisfy the customer in any way you can.*
  • 10. *In a kind and digniļ¬ed way. Destroy all spammers. Destroy them! *
  • 11. Research research research! Get to know the company's industry...
  • 12. ese ar ch! mo re r A nd Keep up to date with the latest social platforms.
  • 13. Obliterate all trolls! No amount of ļ¬re power or intelligence can destroy these vile creatures. Ban and delete.
  • 14. *Never use the word guru. Be a complete social whore. Master of all social media platforms.*
  • 15. CREDITS http://www.ļ¬‚ickr.com/photos/alphadesigner/3462393730/ http://www.ļ¬‚ickr.com/photos/centralasian/5729537142 http://www.ļ¬‚ickr.com/photos/madstillz/392716521 http://www.ļ¬‚ickr.com/photos/emmiegrn/2201072552 http://www.ļ¬‚ickr.com/photos/aye_shamus/2676763850 http://www.ļ¬‚ickr.com/photos/chuckp/83230785 http://www.ļ¬‚ickr.com/photos/kpaulus/4903209928 http://www.ļ¬‚ickr.com/photos/sunface13/2175472561 http://www.ļ¬‚ickr.com/photos/richardmoross/2701098168 http://www.ļ¬‚ickr.com/photos/toolstop/4546017269 http://www.ļ¬‚ickr.com/photos/macten/2068155756 JAMES BOUGOURD COMMUNITY MANAGER FOR CROWD MEDIA LTD @JAMESBOUGOURD