This document discusses cross-media campaigns. A cross-media campaign utilizes multiple marketing channels, such as direct mail, email, websites, and social media, to deliver coordinated messages to customers. The goal is to provide customers with a consistent brand experience across different media. Effective cross-media campaigns include direct mail with personalized URLs to track customer engagement online. They also incorporate multiple touchpoints, such as follow-up emails, to reinforce the campaign's message. Measuring customer responses allows marketers to optimize cross-channel campaigns for maximum results.