This cross-cultural interaction model was originally developed for geographic and ethnic cultural differences; it has been extended to include the cultural diversity that exists within an industry segment and even within organizational boundaries, i.e., safety culture. The quantitative behavioral components of the model do not change regardless of the scenario. This makes the game a very powerful learning tool.

1. Copyright © 2019 by The Rapid Response Institute LLC. All rights reserved.
The Rapid Response Institute
Cross Cultural Serious Game
August 2019

2. The Challenge
• We Live in a Diverse, Multi-Cultural
World
• To be Successful Organizations Must
Deploy Multi-Cultural Teams
• Cultural Differences Are Not
Inherently Obvious
• Training is Required

3. What is a Serious Game?
• Online Games designed for a
purpose beyond pure
entertainment
• Use the motivation levers of game
design i.e., competition, curiosity,
collaboration, individual challenge
• Variety of professional situations
such as education, training,
assessment, knowledge
management and innovation
• RELATIONSHIPS, BEHAVIORS, and
CONDITIONS (RBC) model
Originally developed to address issues
around cross cultural (international)
negotiation processes

4. Typical Training Scenarios
• International Negotiation
• Contractor Management
• Multi-Cultural Teams
• Global Sales
• Operational Excellence
• Emergency Response/Business
Continuity
• Difficult Interpersonal
Situations
• Sales
• Diversity
• Collaboration
• Safety Culture
• Process Stress Test
• Mergers & Acquisitions
• Inter Departmental
• Performance Improvement

5. Who Should Play the Game?
• Organizations
• Diverse and/or Multi-Department
• Global
• Ecosystem Members
• Privacy and Confidentiality
• No Individual is Identified (other
than is known by the other
player)
• Data in Summary Format
• Individuals
• Anyone involved in International
Business Processes
• Senior Management
• Team Members
• Ecosystem Members

6. Sample Games Available
• Global Sales
• Collaborative
• Technology Sales
• Organizational Buyer
• Goal: Long Term Relationship
• Safety Culture
• Collaborative
• Oil Well Completion
• Operator
• Engineering Service Provider
• Goal: Long Term Relationship

7. How Does the Game Work
• Collaborative Scenario
• Background Information
Captured
• Game Played
• Post Game Assessment and
Evaluation
• Forum—Information Provided
to Players and Management
• Proven Learning Technique

8. Goals and Learning
• Realistic Engagement
• Players can expect to gain:
• A greater understanding of cross
cultural interaction
• Empathy for their counterpart(s)
• Specific expertise that can used
immediately solving business
problems

9. Next Steps
• Preliminary
• Identify Scenario
• Customize if Desired
• Name Organization Administrator
• Identify/Match Game
Players/Teams
• Create Player Profiles
• The Game
• Complete Pre-Game
Questionnaire
• Review Scenario
• Face to Face/Skype Interaction
• Post Came Questionnaire
• Results Posted on Secure Bulletin
Board
• Post Game Review As Desired
• With Management
• Workshops (if appropriate)

10. Contact
Scott Shemwell
https://therrinstitute.com/contact/
For Additional Information on the
Game
https://rri-ccgame.com/