This document provides an overview of strategic customer relationship management (CRM) and outlines a proposed strategic design process. It discusses differentiating customers based on their experiences rather than just products alone. A multi-step strategic design process is proposed that includes evaluating the company's existing customer relationships, diagnosing issues, segmenting customers, analyzing budgets, competitors, and designing a customized CRM strategy for each segment. The goal is to help companies better understand their customers and relationships to improve loyalty, satisfaction and returns. Contact information is provided for an independent CRM consultant.
The most successful retailers are those who are embracing change by continuously offering customers a more compelling shopping experience through new store types, new products and better value. To effectively deliver this enhanced value, retailers must implement strategies that increase efficiency and reduce costs in the sourcing of products.
Describes how the different parts of the Marketing roles and functions serve a company and names what leaders must expect from each part of the whole. Talk originally done for a High-Tech Seminar course at Santa Clara Uinversity MBA program.
Infosys – Order Management Supply Chain SRMInfosys
Infosys believes that only through order management best practices, can CRM and SRM investments increase productivity and improved profitability. Order management cycle must have Supply Chain visibility
The most successful retailers are those who are embracing change by continuously offering customers a more compelling shopping experience through new store types, new products and better value. To effectively deliver this enhanced value, retailers must implement strategies that increase efficiency and reduce costs in the sourcing of products.
Describes how the different parts of the Marketing roles and functions serve a company and names what leaders must expect from each part of the whole. Talk originally done for a High-Tech Seminar course at Santa Clara Uinversity MBA program.
Infosys – Order Management Supply Chain SRMInfosys
Infosys believes that only through order management best practices, can CRM and SRM investments increase productivity and improved profitability. Order management cycle must have Supply Chain visibility
Retaining & nurturing customers (Igniter breakfast seminar, 2008)Paul Roberts
The summary notes from a breakfast seminar I presented in 2008, on how to identify, engage and delight customers.
Presenting my '3 lens' model for retaining and growing the value of your existing customers, it includes case study examples for successful companies and clients.
The seminar was attended by people from several industries, including sport and banking.
How to Turn Your Customers into your sales team - TEC 401Iven Frangi
Customer Exprerience presentation called "How to turn your customers into your sales team' by Iven Frangi - April 09. Contact Iven to speak or coach you in customer experience creation and installation in your business. iven@cxm.com.au
What do industrial markets need to know when it comes to branding? Shari Worthington of Telesian Technology presented this webinar on 2/22/11. Sponsored by MCAA (@MeasureControl)
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
Business Valuation Principles for EntrepreneursBen Wann
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Explore our most comprehensive guide on lookback analysis at SafePaaS, covering access governance and how it can transform modern ERP audits. Browse now!
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
As a business owner in Delaware, staying on top of your tax obligations is paramount, especially with the annual deadline for Delaware Franchise Tax looming on March 1. One such obligation is the annual Delaware Franchise Tax, which serves as a crucial requirement for maintaining your company’s legal standing within the state. While the prospect of handling tax matters may seem daunting, rest assured that the process can be straightforward with the right guidance. In this comprehensive guide, we’ll walk you through the steps of filing your Delaware Franchise Tax and provide insights to help you navigate the process effectively.
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
This article provides a comprehensive guide on how to
effectively manage the convert Accpac to QuickBooks , with a particular focus on utilizing online accounting services to streamline the process.
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Crm Working Model
1. Working Model to Assist in the
Strategic Design of Customer
Relationship Management
Helena Durán L.
MBA Catholic University of Louvain
CRM Independent Consultant
Large experience in customer management at the automotive sector (Ford,
Subaru, Kia) and at the telecommunications sector(Bellsouth S.A.; Telefónica
Movistar)
3. Summarized Cycle of the Commercial Relationship with
Customers
Sales Ideal Scenario
Experience
Experience Experience
with the with the
brand product/
service
Switch
Experience
with the
brand Sales
Experience
Unwanted Scenario
Experience
with the
product
service
4. Ideal Development of the Relationship with Customers
Experience
with the brand
Customer
Care
Experience Loyalty and
with the Satisfaction
product/ Programs,
service Product/
Others
Service
Acquisition
Sales
Experience
5. DIFFERENTIATION
As a result of
technology progress
there are similar Company A Company Z
products at comparable
prices in different
market segments, then
the differentiating
factor is no longer in
the product but in
people and in the
company’s ability of
taking care of the
customer
6. …from Commercialization to Customer Loyalty
CUSTOMERLS If the product complies its function then is
EXPERIENCE possible to add accessories or services to it in
order to increase its perceived value.
Top
company delights The starting point of the customers’
the customer experience is given by the formal and
augmented products’ performance.
Excellent The decisive experience (facing indifferent or
company takes care low switching costs) is given by the efficient
of the customer administration, both reactive and proactive, of
the customers’ needs
Improved
augmented
product If the product fails, any further effort is futile
Basic Also, if the client conflict management is weak,
product fulfills the actions aimed at achieving customer loyalty
promise may become a negative component.
7. To take into account
• Inside a company, we are all customers and suppliers at some
point.
• The general direction of the company is a provider of the board of
directors and, at the same time, is customer and supplier of
different management areas
• Every business unit plays the role of a customer as well as a
supplier in between its own departments and towards the other
units.
• All this part of the organization may be called the back office of
the first line. The support of the final customer’s delivery.
• The first line is the face of the company for our end customers.
8. • Most of customer contacts are made in the first line, so here are the
best “customer profilers“ and those who know best the strengths and
weaknesses of our products and services.
• When the organization acknowledges the first line as an internal
customer, the likelihood of providing a better experience to the end
customer, increases.
• When the customers information, collected from the different areas, is
used as feedback for the organization, the greater it is its ability to
design more efficient strategies in the different areas.
• If the organization is focused on keeping their customer base, it has a
certain chance to increase its perceived value, brand loyalty and ROI.
• …. if not, there will always be someone out there, who will have a
better offer which, if the switching cost is reasonable for the
customer, will trigger his/her switch.
9. Finance Unit
Internal customers
Board of General
Directors
back office
Direction
Marketing
COMPETITION
Unit
A Corporate View
Operations
Unit
Internal Customer
sales and post sales offices
front office
END CUSTOMER
10. Value Proposal:
CRM Strategic Planning
Main Subjects
• Evaluation and analysis of the company towards its
customer relationship
• Diagnosis
• Strategic Design
11. Strategic Design
Some components
• Defining general guidelines of the company in relation to CRM
– General objectives, goals by area/unit
– Relationship between areas regarding the goals
• Macro Segmentation of the customers’ base
– Identification, quantification, characterization and assessment of the segments of
the customer base
• Micro segmentation of the customers base
– Needs identification within each segment
– Defining and designing the customers’ cycle for each segment
• Budget and Investment
– Assessment on potential revenue by segment
– First assessment on the investment needs
– Analysis of sales' cost versus retention costs
• Competitive Analysis
– Who, What, How, Results
– CRM benchmark analysis
• Designing a CRM strategy
– Segment objectives, program activities, tools definition (hardware, software),
measurement and evaluation of results program, adjusted budget
• Communication and Implementation of the CRM strategy
12. Helena Durán L.
MBA Catholic University of Louvain
Independent Consultant on CRM Strategic Design
helenaduran0@gmail.com