Customer Basic Philosophy

1. CRM
101
www.penulismedia.com

3. -prologue-
We, among people who work in service industry
must have known the term(s) of customers’ expectation.
On the contrary
as the service line comply the uprising issue on customers’ demand,
it is therefore established a streamline of operation
named customer service.

4. illustration : 1
CS Line
Positive
Service Delivery
Negative
Receiver & Perceiver

5. image reference by : John V Willshire, Ph.D, Chief Innovation Officer @willsh
illustration : 2

6. image reference by : John V Willshire, Ph.D, Chief Innovation Officer @willsh
illustration : 3

7. Most of the time,
they who work in service industry
are expected to give service.
In which under so many circumstances,
sometimes
it doesn’t run well
as of :
customers don’t get what they want,
service is not as good as it’s planned,
product quality is not as promoted, etc.

8. Well then,
what if.. as people who give service
sincerely
try giving customers’ need,
maintain standard procedure
by learning to give service properly,
optimize product knowledge
as technical support, etc.

9. image reference by : www.wordle.net
illustration : 4

10. image reference by Google SEO
illustration : 5
a sappy edit

11. Hehe,  
i’ve heard that talk is easy
but to do
is another different thing than
talking.

12. So.. why bother?
image reference by Google SEO
People can do the talking
and afterwards
talking what they have done.

13. In addition,
a service is there
for the better of operational-cycle
with regards to sustainable development towards
the establishment of one thing
that leads to many things
and will be descending to many other things.

14. theory reference by : 6 Thinking Hats (concept)
illustration : 6

15. -epilogue-
Finally,
an expectation from customer
is a trigger of vision
for customer service
to think the very positive way
of the most negative trouble appears.

16. THANKS FOR YOUR TIME
&
REGARDS
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