This document discusses crisis management. It defines a crisis as an unexpected event that can threaten losses and requires quick decisions. It identifies six types of crises and outlines the three stages of crisis management: diagnosis, planning, and adjusting to changes. An ideal crisis management team consists of representatives from various departments who are well-informed, experienced, effective communicators, and able to work well under stress. Having a crisis management team in place allows an organization to take proactive measures, enhance safety, protect its reputation, and reduce risks.

3. An unpredictable event which
transforms a huge negative impact

4. Common characteristics of Crisis:
• Difficult situation pops up unexpectedly
• Threats of losses
• Time is very short
• Quick decisions are expected
• Pressure builds over time
• Reputation suffers
• Demands are made to identify someone to
blame

5. Types of Crisis
1. Natural Crisis
2. Technological Crisis
3. Crisis of Malevolence
4. Crisis Due to Rumours
5. Crisis of Organizational Misdeeds
6. Crisis of Management Misconduct

6. Crisis Management
The art of dealing with sudden and
unexpected events which disturbs the
employees, organization as well as
external clients refers to Crisis

7. Crisis management includes
following three stages:
Diagnosis of Crisis
Planning
Adjusting to Changes
Correct flow of information across all hierarchies is
essential.

8. An Ideal Crisis Management Team
• Facility Management
• Legal Department
• Risk Management
• Information Technology
• Human Resources
• Financial Services
• Real Estate Management
• Corporate Security
• Public Relations / Communications

9. Responsibility of Crisis Management Team
• Prevention and to be normal again
• To encash any opportunity
• To minimise losses
• Successful Outcomes
• Survival

10. Essential Qualities of Crisis Team
Members
• Well informed and authoritative
• Experienced
• Polite and Patience
• Positive approach
• Effective Communicator
• Risk Manager
• Problem Identifier
• Able to work in stress
• Trustworthy

11. Conclusion
Benefits of Crisis Management Team:
• Proactive & Precautionary measures
• Enhanced safety for Company and Customers
• Increased confidence & moral in organisation
• Protected and often enhanced reputation
• Reduces Risks