A presentation on an academic research paper by Salla-Maaria Laaksonen & Susanna Neiglick, presented at the EUPRERA congress 2011 – Public Relations in a Time of Turbulence
Leeds, England (sept 2011)
This document discusses social media and how it can be used for business. It defines social media as the fusion of sociology and technology that transforms one-way communication into a two-way dialog. It then outlines some popular social media platforms like LinkedIn, Facebook, Twitter, and YouTube and provides their key features and demographics. The document notes that social media requires traditional marketing tactics and outlines how businesses can use it to build their audience, offer value, and create experiences to drive desired actions and relationships. It provides a case study of how a spa company used social media for promotions and increased its website views and Facebook fans.
This document discusses the rise of social media and its impact on customer engagement and relationships with brands. It notes that social media allows for fast, interactive, and public conversations where consumers set the rules. While this lack of control can be challenging for brands, social media also enables new opportunities for customer service, marketing, product development, and building customer communities. The document advocates that brands participate in social media while continuing to produce high-quality customer media content and focus on building long-term customer commitment and engagement.
As social media evolves, a new breed of influencers has arisen with power to spread new ideas and products through their online connections.
The purpose of this study is to explore how Diffusion of Innovations is being used in social media marketing, revealing the ways that the DOI concepts are being used in new ways to market companies more effectively.
The document discusses how open and ubiquitous communication across multiple media and channels can be more effective for organizations. It provides examples of how sharing plans, videos, articles and discussions openly online through platforms like Slideshare, YouTube and Facebook allows information to spread more widely and engages more potential experts, contributors and audiences. This multi-channel, open approach reduces barriers to communication while increasing outreach and satisfying internal communication goals. The key point is that ubiquitous, open networks that allow information to flow across channels and be accessed by both internal and external users can be the most effective form of communication.
This document summarizes key issues organizations face with social media in the workplace and provides strategic questions to guide decision making. It discusses how social media affects entire organizations by influencing employees, customers, and the company's brand. Both benefits and risks of social media are outlined for various uses, like recruitment, training, and marketing. However, most organizations still lack clear social media strategies and policies. The document concludes by posing strategic questions for organizations to consider in developing an effective social media approach, such as whether and how social media should be used to support business goals while mitigating risks.
The document discusses a rebranding process undertaken by the Vermont Partnership for Fairness & Diversity (VPF&D) in 2009 which included qualitative research with various stakeholders. It presents word clouds created from verbatim responses to questions asked during the discovery phase of the rebranding exercise to reveal common beliefs about the organization's mission, keywords defining its mission, who it serves, and its biggest supporters.
The document discusses how American libraries are using Web 2.0 tools like Facebook, YouTube, Flickr, and blogs for marketing. It notes that while some libraries fear using these tools, they are important for adapting to customer needs and that usage of social media sites has increased dramatically. The document also discusses potential partnerships with other organizations and presents survey results finding that most library staff see Web 2.0 tools as important for promotion, but implementing them can be challenging due to time and resource constraints.
This document provides an introduction and literature review for a research project analyzing the influence of social media on the 2008 and 2012 US presidential campaigns. It begins with an introduction that outlines the research questions and comparative qualitative methodology. The literature review then discusses theories on the role of media in elections, the impact of new technologies like television, and the emergence of social media platforms. It argues that social media expanded the public sphere online and became an important campaign tool, especially for Barack Obama in 2008. The research will examine the role of Facebook, YouTube, and Twitter in storytelling, organizing, and maintaining political engagement in both election cycles.
This document discusses social media and how it can be used for business. It defines social media as the fusion of sociology and technology that transforms one-way communication into a two-way dialog. It then outlines some popular social media platforms like LinkedIn, Facebook, Twitter, and YouTube and provides their key features and demographics. The document notes that social media requires traditional marketing tactics and outlines how businesses can use it to build their audience, offer value, and create experiences to drive desired actions and relationships. It provides a case study of how a spa company used social media for promotions and increased its website views and Facebook fans.
This document discusses the rise of social media and its impact on customer engagement and relationships with brands. It notes that social media allows for fast, interactive, and public conversations where consumers set the rules. While this lack of control can be challenging for brands, social media also enables new opportunities for customer service, marketing, product development, and building customer communities. The document advocates that brands participate in social media while continuing to produce high-quality customer media content and focus on building long-term customer commitment and engagement.
As social media evolves, a new breed of influencers has arisen with power to spread new ideas and products through their online connections.
The purpose of this study is to explore how Diffusion of Innovations is being used in social media marketing, revealing the ways that the DOI concepts are being used in new ways to market companies more effectively.
The document discusses how open and ubiquitous communication across multiple media and channels can be more effective for organizations. It provides examples of how sharing plans, videos, articles and discussions openly online through platforms like Slideshare, YouTube and Facebook allows information to spread more widely and engages more potential experts, contributors and audiences. This multi-channel, open approach reduces barriers to communication while increasing outreach and satisfying internal communication goals. The key point is that ubiquitous, open networks that allow information to flow across channels and be accessed by both internal and external users can be the most effective form of communication.
This document summarizes key issues organizations face with social media in the workplace and provides strategic questions to guide decision making. It discusses how social media affects entire organizations by influencing employees, customers, and the company's brand. Both benefits and risks of social media are outlined for various uses, like recruitment, training, and marketing. However, most organizations still lack clear social media strategies and policies. The document concludes by posing strategic questions for organizations to consider in developing an effective social media approach, such as whether and how social media should be used to support business goals while mitigating risks.
The document discusses a rebranding process undertaken by the Vermont Partnership for Fairness & Diversity (VPF&D) in 2009 which included qualitative research with various stakeholders. It presents word clouds created from verbatim responses to questions asked during the discovery phase of the rebranding exercise to reveal common beliefs about the organization's mission, keywords defining its mission, who it serves, and its biggest supporters.
The document discusses how American libraries are using Web 2.0 tools like Facebook, YouTube, Flickr, and blogs for marketing. It notes that while some libraries fear using these tools, they are important for adapting to customer needs and that usage of social media sites has increased dramatically. The document also discusses potential partnerships with other organizations and presents survey results finding that most library staff see Web 2.0 tools as important for promotion, but implementing them can be challenging due to time and resource constraints.
This document provides an introduction and literature review for a research project analyzing the influence of social media on the 2008 and 2012 US presidential campaigns. It begins with an introduction that outlines the research questions and comparative qualitative methodology. The literature review then discusses theories on the role of media in elections, the impact of new technologies like television, and the emergence of social media platforms. It argues that social media expanded the public sphere online and became an important campaign tool, especially for Barack Obama in 2008. The research will examine the role of Facebook, YouTube, and Twitter in storytelling, organizing, and maintaining political engagement in both election cycles.
Latitude Insights and The Social Hatch joined forces to understand the opportunity for brands to connect, integrate, influence and engage with consumers on social media.
Importantly, ‘Always On’ goes beyond existing social media data and insights to explore the key drivers of engagement in social media.
Organisational challenges of using social media marketing caliesch liebrich_2...www.rw-oberwallis.ch
This document discusses the organizational challenges of using social media marketing, specifically looking at the Facebook pages of KLM and Swiss International Airlines. It finds that KLM had a larger social media presence with more fan engagement. Both airlines faced customer service issues on their Facebook walls but KLM responded to more posts and comments. The key organizational challenges identified are: 1) Setting up internal networks to respond quickly to public queries, 2) Developing an authentic communication style aligned with corporate culture, 3) Coordinating responses across departments to multi-purpose queries, and 4) Continually adapting to the dynamic social media environment to better serve customers.
Email Marketing To Maximize Online Giving ResultsJulie Chiron
While email use has declined among some groups, overall email usage is still increasing worldwide and it remains an important online fundraising channel. The document discusses elements of successful email marketing campaigns such as having a solicitation policy, testing subject lines and calls to action, and measuring results through tracking open rates, clicks, and responses. It also notes that email works best as part of an integrated multi-channel marketing strategy.
Regional Differences in Online Tourism MarketingMartin Schobert
At the International Tourism Symposium at Chamonix there are some presentations and panels under the topic EFFECTIVE TOURISM MARKETING IN TODAY’S DIGITAL WORLD. As it is seen as “a revolution for the Mountain Tourism Industry” there is a panel concerning the topic "Regional differences that impact the mountain travel industry". In my presentation during this panel-discussion I focus on two main messages:
1. Language is the natural border and barrier.
2. All social media is local or regional.
This document summarizes a research study that analyzed factors influencing consumer subscription rates for various social networking sites like Facebook, LinkedIn, Twitter, and Google+. Through surveys and statistical analysis, the researchers identified several key factors that positively influence user attitudes and intentions to use social networks. These included applications, security/privacy features, ability to create a personal image, and level of interactivity. The study found that Facebook in particular benefits from factors like entertainment applications, photo sharing, and status as a trend or style statement among young users.
This document summarizes research on perceptions of advertising on social media and its implications for word-of-mouth advocacy. It finds that social media users are more receptive to ads that provide entertainment, interactively engage users, or satisfy their information needs. Specifically, ads that foster participation and conversation tend to create more positive brand perceptions. The uses and gratifications theory, which posits that people use media to fulfill personal and social needs, helps explain why. Ads seen as invasive or distracting from users' goals tend to be viewed negatively.
SME competitiveness through online brand communities: exploration of brand lo...Mojtaba Poorrezaei
This document discusses a study exploring how engagement in online brand communities can influence brand loyalty. It presents a research model examining how factors like information quality, community identification, brand identification, and group norms may impact consumer engagement and ultimately brand loyalty. The study will involve a literature review, netnographic analysis of an online brand community, and an online survey of community members to collect data to analyze the proposed relationships between these variables. The findings could provide implications for how small firms can leverage online brand communities in their marketing strategies.
This document discusses how to leverage online communities for digital engagement and brand messaging. It outlines an approach that involves identifying relevant online conversations, communities, and influencers related to a brand's proposition and objectives. Data on conversations is analyzed to recommend who to engage with and what messages to use. The goal is to develop creative and measurable engagement campaigns by joining relevant conversations in an authentic way. Metrics are used to identify influential stakeholders and map how information flows between them on a given topic.
This document summarizes research on using humor in tourism marketing on social media. It presents the following key points:
1) Humor can enhance marketing efforts by drawing attention, building relationships, and facilitating interactions. However, the effectiveness of humor in social media contexts requires further empirical study.
2) The research aims to examine how humor influences customer engagement, as measured by likes, comments, and shares, on tourism marketing posts on Chinese social media.
3) A theoretical model is proposed relating humor, product focus, and message complexity (length, lexical density, multimodality) to customer engagement. Data from Shandong tourism posts will be analyzed to test hypotheses about these relationships.
This document discusses science communication via social media from both organizational and individual perspectives. From an organizational perspective, social media can be used to increase visibility, support education and collaboration, foster transparency and dialogue, and for marketing activities. Examples are provided from Fraunhofer and National Geographic. For individuals, social media can increase visibility, networks, indicators of excellence, and enable faster publication and informal collaboration. However, social media use is still low among researchers according to some surveys.
This document discusses using social media for science communication from both organizational and individual perspectives. From an organizational perspective, social media can increase visibility, support education and collaboration, foster transparency and dialogue. However, solely having profiles is not enough - organizations must engage audiences. Fraunhofer provides examples of using Twitter, blogs, and a cross-media strategy. From an individual perspective, social media can increase visibility, networks, and metrics, but many scientists remain hesitant to use platforms like Facebook and Twitter for professional purposes due to perceptions of unprofessionalism. Conferences provide opportunities for networking and global participation via hashtags. Training is needed to help scientists utilize social media effectively.
This document provides an abstract and introduction for a master's thesis that investigates whether single media or cross-media storytelling is more successful for affecting outcomes. The study compares the cognitive, affective, and behavioral effects of a print-only storytelling campaign versus a print and internet cross-media storytelling campaign, while also considering the moderating role of consumer product involvement. The introduction reviews literature on storytelling in advertising, different storytelling formats and components, and research on the effectiveness of single media versus cross-media campaigns. The author aims to contribute new insights on using storytelling within a single medium and how media choices should differ based on consumer involvement levels.
The document analyzes Western Digital's social media performance over a 30-day period in June 2012 across multiple platforms including Twitter, Facebook, and YouTube. It finds that Western Digital and its competitor Seagate have a larger social media presence and discussion volume than other storage companies. While Western Digital shares a lot of product and news information, it could better engage communities by developing a more personal brand voice and richer content. Monitoring industry conversations more broadly could also provide insights to help shape strategic directions.
Dr. Timothy P. Christy outlines his 2011-2013 research plan, which includes 6 high priority projects covering topics such as gamification in advertising, the influence of social media on word-of-mouth, and how agency restructuring has affected stakeholders. The plan details each project's goals, current stage of development, potential collaborators, and targeted publications. It also provides a list of key submission deadlines for conferences and journal special issues throughout 2011-2012.
Thoughts On The Future Of Social MediaBrian Cavoli
The document discusses key trends and opportunities in social media in 2009. It notes that consumer participation in social media continues to increase, driving people to expand their networks. It also notes that discussions about brands and product recommendations will grow. Finally, it states that with more online conversations, brands need to be creative to effectively participate and break through the noise.
The effect of social media on consumer's decision making process among ibep s...Niswatun Chaira
Social media has a significant influence on consumer decision making processes among IBEP students. A study was conducted among 25 IBEP students to understand the impact of social media. The results showed that the informative aspect of social media, such as product reviews and recommendations, has a statistically significant positive effect on consumer decisions. However, the alternative aspects provided by social media, such as comparing multiple options, do not have a statistically significant effect. The study concludes that social media influences consumer decisions among IBEP students primarily through the sharing of informative reviews and recommendations among peers.
Word of mouth marketing, current trends and future prospects – Literature reviewMiraziz Bazarov
1) Word-of-mouth marketing is becoming increasingly important as trust in traditional advertising declines and competition rises. Friends and family recommendations are the most trusted sources of information about products and services.
2) With the rise of the internet and social media, opportunities for word-of-mouth or "buzz" marketing have expanded through platforms like blogs, Facebook, and Twitter. Companies can better monitor customer reactions and shape their marketing strategies accordingly.
3) However, some customers now view online recommendations as less credible, since companies increasingly use covert techniques to spread promotional messages through social networks in the guise of genuine word-of-mouth. Effective word-of-mouth marketing requires a delicate balance.
The document discusses why social media strategies may not be working and provides tips to improve strategies. It notes that signs a strategy isn't working include lack of engagement, inconsistent dialogue across channels, and no news or feedback. The document recommends adjusting strategies by listening broadly, adapting content for each medium, separating communities, setting goals for each, and following an editorial schedule. It stresses the importance of social media as communication tools.
Latitude Insights and The Social Hatch joined forces to understand the opportunity for brands to connect, integrate, influence and engage with consumers on social media.
Importantly, ‘Always On’ goes beyond existing social media data and insights to explore the key drivers of engagement in social media.
Organisational challenges of using social media marketing caliesch liebrich_2...www.rw-oberwallis.ch
This document discusses the organizational challenges of using social media marketing, specifically looking at the Facebook pages of KLM and Swiss International Airlines. It finds that KLM had a larger social media presence with more fan engagement. Both airlines faced customer service issues on their Facebook walls but KLM responded to more posts and comments. The key organizational challenges identified are: 1) Setting up internal networks to respond quickly to public queries, 2) Developing an authentic communication style aligned with corporate culture, 3) Coordinating responses across departments to multi-purpose queries, and 4) Continually adapting to the dynamic social media environment to better serve customers.
Email Marketing To Maximize Online Giving ResultsJulie Chiron
While email use has declined among some groups, overall email usage is still increasing worldwide and it remains an important online fundraising channel. The document discusses elements of successful email marketing campaigns such as having a solicitation policy, testing subject lines and calls to action, and measuring results through tracking open rates, clicks, and responses. It also notes that email works best as part of an integrated multi-channel marketing strategy.
Regional Differences in Online Tourism MarketingMartin Schobert
At the International Tourism Symposium at Chamonix there are some presentations and panels under the topic EFFECTIVE TOURISM MARKETING IN TODAY’S DIGITAL WORLD. As it is seen as “a revolution for the Mountain Tourism Industry” there is a panel concerning the topic "Regional differences that impact the mountain travel industry". In my presentation during this panel-discussion I focus on two main messages:
1. Language is the natural border and barrier.
2. All social media is local or regional.
This document summarizes a research study that analyzed factors influencing consumer subscription rates for various social networking sites like Facebook, LinkedIn, Twitter, and Google+. Through surveys and statistical analysis, the researchers identified several key factors that positively influence user attitudes and intentions to use social networks. These included applications, security/privacy features, ability to create a personal image, and level of interactivity. The study found that Facebook in particular benefits from factors like entertainment applications, photo sharing, and status as a trend or style statement among young users.
This document summarizes research on perceptions of advertising on social media and its implications for word-of-mouth advocacy. It finds that social media users are more receptive to ads that provide entertainment, interactively engage users, or satisfy their information needs. Specifically, ads that foster participation and conversation tend to create more positive brand perceptions. The uses and gratifications theory, which posits that people use media to fulfill personal and social needs, helps explain why. Ads seen as invasive or distracting from users' goals tend to be viewed negatively.
SME competitiveness through online brand communities: exploration of brand lo...Mojtaba Poorrezaei
This document discusses a study exploring how engagement in online brand communities can influence brand loyalty. It presents a research model examining how factors like information quality, community identification, brand identification, and group norms may impact consumer engagement and ultimately brand loyalty. The study will involve a literature review, netnographic analysis of an online brand community, and an online survey of community members to collect data to analyze the proposed relationships between these variables. The findings could provide implications for how small firms can leverage online brand communities in their marketing strategies.
This document discusses how to leverage online communities for digital engagement and brand messaging. It outlines an approach that involves identifying relevant online conversations, communities, and influencers related to a brand's proposition and objectives. Data on conversations is analyzed to recommend who to engage with and what messages to use. The goal is to develop creative and measurable engagement campaigns by joining relevant conversations in an authentic way. Metrics are used to identify influential stakeholders and map how information flows between them on a given topic.
This document summarizes research on using humor in tourism marketing on social media. It presents the following key points:
1) Humor can enhance marketing efforts by drawing attention, building relationships, and facilitating interactions. However, the effectiveness of humor in social media contexts requires further empirical study.
2) The research aims to examine how humor influences customer engagement, as measured by likes, comments, and shares, on tourism marketing posts on Chinese social media.
3) A theoretical model is proposed relating humor, product focus, and message complexity (length, lexical density, multimodality) to customer engagement. Data from Shandong tourism posts will be analyzed to test hypotheses about these relationships.
This document discusses science communication via social media from both organizational and individual perspectives. From an organizational perspective, social media can be used to increase visibility, support education and collaboration, foster transparency and dialogue, and for marketing activities. Examples are provided from Fraunhofer and National Geographic. For individuals, social media can increase visibility, networks, indicators of excellence, and enable faster publication and informal collaboration. However, social media use is still low among researchers according to some surveys.
This document discusses using social media for science communication from both organizational and individual perspectives. From an organizational perspective, social media can increase visibility, support education and collaboration, foster transparency and dialogue. However, solely having profiles is not enough - organizations must engage audiences. Fraunhofer provides examples of using Twitter, blogs, and a cross-media strategy. From an individual perspective, social media can increase visibility, networks, and metrics, but many scientists remain hesitant to use platforms like Facebook and Twitter for professional purposes due to perceptions of unprofessionalism. Conferences provide opportunities for networking and global participation via hashtags. Training is needed to help scientists utilize social media effectively.
This document provides an abstract and introduction for a master's thesis that investigates whether single media or cross-media storytelling is more successful for affecting outcomes. The study compares the cognitive, affective, and behavioral effects of a print-only storytelling campaign versus a print and internet cross-media storytelling campaign, while also considering the moderating role of consumer product involvement. The introduction reviews literature on storytelling in advertising, different storytelling formats and components, and research on the effectiveness of single media versus cross-media campaigns. The author aims to contribute new insights on using storytelling within a single medium and how media choices should differ based on consumer involvement levels.
The document analyzes Western Digital's social media performance over a 30-day period in June 2012 across multiple platforms including Twitter, Facebook, and YouTube. It finds that Western Digital and its competitor Seagate have a larger social media presence and discussion volume than other storage companies. While Western Digital shares a lot of product and news information, it could better engage communities by developing a more personal brand voice and richer content. Monitoring industry conversations more broadly could also provide insights to help shape strategic directions.
Dr. Timothy P. Christy outlines his 2011-2013 research plan, which includes 6 high priority projects covering topics such as gamification in advertising, the influence of social media on word-of-mouth, and how agency restructuring has affected stakeholders. The plan details each project's goals, current stage of development, potential collaborators, and targeted publications. It also provides a list of key submission deadlines for conferences and journal special issues throughout 2011-2012.
Thoughts On The Future Of Social MediaBrian Cavoli
The document discusses key trends and opportunities in social media in 2009. It notes that consumer participation in social media continues to increase, driving people to expand their networks. It also notes that discussions about brands and product recommendations will grow. Finally, it states that with more online conversations, brands need to be creative to effectively participate and break through the noise.
The effect of social media on consumer's decision making process among ibep s...Niswatun Chaira
Social media has a significant influence on consumer decision making processes among IBEP students. A study was conducted among 25 IBEP students to understand the impact of social media. The results showed that the informative aspect of social media, such as product reviews and recommendations, has a statistically significant positive effect on consumer decisions. However, the alternative aspects provided by social media, such as comparing multiple options, do not have a statistically significant effect. The study concludes that social media influences consumer decisions among IBEP students primarily through the sharing of informative reviews and recommendations among peers.
Word of mouth marketing, current trends and future prospects – Literature reviewMiraziz Bazarov
1) Word-of-mouth marketing is becoming increasingly important as trust in traditional advertising declines and competition rises. Friends and family recommendations are the most trusted sources of information about products and services.
2) With the rise of the internet and social media, opportunities for word-of-mouth or "buzz" marketing have expanded through platforms like blogs, Facebook, and Twitter. Companies can better monitor customer reactions and shape their marketing strategies accordingly.
3) However, some customers now view online recommendations as less credible, since companies increasingly use covert techniques to spread promotional messages through social networks in the guise of genuine word-of-mouth. Effective word-of-mouth marketing requires a delicate balance.
The document discusses why social media strategies may not be working and provides tips to improve strategies. It notes that signs a strategy isn't working include lack of engagement, inconsistent dialogue across channels, and no news or feedback. The document recommends adjusting strategies by listening broadly, adapting content for each medium, separating communities, setting goals for each, and following an editorial schedule. It stresses the importance of social media as communication tools.
This document discusses a study by Nielsen and AOL on how consumers spend their time online and share content. Some key findings include:
- People spend over half their time online consuming content like news, entertainment, etc.
- An additional 30% of time is spent on social media and email, where content can also be shared.
- Half of all messages on social media include sharing some type of content.
- Email is the most popular way for people to share content, though social networks are growing in popularity especially among women and those aged 25-34.
- People typically share content with friends and family via social networks and email to pass along trusted information, news, opinions and recommendations.
This document discusses social media and its use for marketing purposes. It defines social media as internet media that allows interaction and user-generated content. The document outlines different types of social media including blogs, social networks, and virtual worlds. It also discusses advantages like word-of-mouth marketing, and disadvantages such as lack of control and measurability. Finally, it provides six principles for effective social media marketing including listening to customers, engaging audiences, enabling customer participation, sharing content, rewarding loyal users, and participating in conversations.
Current Research Questions in Word of Mouth CommunicationAlexander Rossmann
This document summarizes current research questions in word-of-mouth communication. It identifies several key areas for further study: 1) understanding why users engage in online word-of-mouth behavior and how it creates value, 2) exploring how different types of word-of-mouth content impact engagement and purchasing behavior, and 3) examining the specific organizational capabilities needed to foster the impact of word-of-mouth on customers. The document was authored by Alexander Rossmann of Next Corporate Communication Research Center.
This document discusses the pros and cons of using social media in three areas of communication: advertising, public relations, and crisis communication. For advertising, social media can effectively target demographics like millennials when promotions offer incentives. However, companies must conform to social norms on each platform. The TV show The New Girl is presented as an example of a successful social media campaign, while Walmart's social media efforts are discussed as examples of pitfalls when not properly adapting to a platform's culture.
Similar to Creating and destroying b2c stakeholder relationships on Facebook (20)
Kuinka hallita hallitsematonta – sosiaalisen median etiikan tarve ja mahdolli...Salla-Maaria Laaksonen
Esitys Webinaarissa 26.4.2021:" SOME HYVÄSSÄ JA PAHASSA – sosiaalisen median etiikka ja standardit" Webinaarin järjesti Viestinnän eettinen neuvottelukunta.
Faktat nettiin -kirjan esittelykalvot
Faktat nettiin! on käytännönläheinen sosiaalisen median opaskirja asiantuntijatyötä tekevälle. Verkossa aktiivisten asiantuntijoiden haastatteluiden ja konkreettisten esimerkkien avulla teos johdattaa kattavasti niin sosiaalisen median eri alustojen piirteisiin ja sisältösuunnitelmien laatimiseen kuin vetävien sisältöjen kirjoittamiseen, henkilöbrändin rakentamiseen ja vaikuttavuuden lisäämiseenkin.
Kirjan ovat kirjoittaneet Petro Poutanen ja Salla-Maaria Laaksonen. Gaudeamus, 2019.
http://faktatnettiin.fi/
Esitys Tieteiden talon tieteiden yössä 10.1.2019. Tykkäysten kyttäystä -tapahtumassa tutkijat kertoivat miten sosiaalisen median dataa käytetään tutkimuksessa ja kävijät saivat myös kokeilla itse. Tapahtuman järjestivät Mevi ry (mediaviestinta.fi) & Rajapinta ry (rajapinta.co / @RajapintaCo).
Puheenvuoro Media2030-tilaisuudessa teknoymmärryksestä ja algoritmilukutaidosta: minkälaisia tietoja ja taitoja tulevaisuuden tutkijoita ja kansalaisilta vaaditaan julkisuudessa navigointiin.
Social media analytics is still mostly done using keyword monitoring. How could recent developments in text analytics and computational methods take the process further to understand the context and semantics of the conversations? How are social media discussions related to actual consumer trends? These questions will be addressed in the final seminar of the Tekes-funded research project Smarter Social Media Analytics May 29th at the University of Helsinki.
The seminar is mostly held in Finnish, but the opening presentation and the keynote from professor Stieglitz will be in English.
Puheenvuoro viestinnän tulevaisuus -työpajassa 26.9.2017, järjestäjinä HY+ (Helsingin yliopisto) ja Viesti ry. // A presentation on the technological logics of the hybrid media system using the concept of "technological unconscious" (Thrift, 2005), given in a "Future of Communication" workshop for communication professionals.
Kansalaisliikkeen organisoituminen Facebookin admin-keskusteluissa: case Lisa...Salla-Maaria Laaksonen
Esitys tutkimuksesta, jossa tarkastellaan sosiaalisen liikeen rakentumista viestinnällisenä ilmiönä. Tutkimusaineistona käytämme Lisää kaupunkia Helsinkiin -ryhmän admin-keskusteluja, jotka käsitteellistämme johdon keskusteluiksi. Kysymme, miten verkostomainen Facebook-ryhmä muovautuu kohti kokonaista organisaatiota.
Digivaalit 2015 - Mitä isot digitaaliset aineistot kertovat yhteiskunnasta ja...Salla-Maaria Laaksonen
Luento Helsingin yliopisto Studia Generalia -sarjassa 6.10.2016, teemalla Tiede ratkaisee: big data. https://www.helsinki.fi/fi/uutiset/big-data-aloittaa-studia-generalian-tiede-ratkaisee-luentosarjan
Sosiaalinen media elämäntapaohjauksessa ja tupakasta vieroituksessaSalla-Maaria Laaksonen
Esitys Hämeen ammattikorkeakoululla Koukuttava kohtaaminen tupakasta vieroituksen ohjauksessa -seminaarissa
16.9.2016. Miten sosiaalista mediaa voidaan käyttää vaikuttavassa viestinnässä ja valistamisessa?
Final presentation of #DHH16 YLE team: studying national tv broadcasting metadata as an index of the national mediatized history. Group members: Anu Koivunen, Emily Öhman, Gizem Yaman, Matti Lassila and Salla-Maaria Laaksonen.
Avoimen tieteen osaajakoulutus – 29.2.2016
KOLME SYYTÄ KERTOA TUTKIMUKSESTAAN
• Yhteiskunnallinen vaikuttavuus
• Oma tutkijabrändi – tieteessä ja sen ulkopuolella
• Tieteellisen maailmankuvan ja faktojen puolustaminen
+1 Se on ennen kaikkea kivaa ja antoisaa!
Luento Valtiotieteellisen yhdistyksen luentosarjassa "The 2016 presidential elections: a vantage point to comprehend U.S. politics and political system"
Digivaalit 2015 on monitieteinen tutkimushanke, jossa on selvitetty isojen datamassojen ja laskennallisen yhteiskuntatieteen menetelmien avulla verkkojulkisuuden vaikutusta median agendaan viime eduskuntavaaleissa. https://www.hiit.fi/digivaalit-2015
Twitter viestintänä -seminaari, Tampereen yliopisto 29.1.2016. Tulokset osin alustavia. Seuraa tagia digivaalit2015 Rajapinta-blogissa uusimmista tuulista: http://rajapinta.co/tag/digivaalit2015/
During the budget session of 2024-25, the finance minister, Nirmala Sitharaman, introduced the “solar Rooftop scheme,” also known as “PM Surya Ghar Muft Bijli Yojana.” It is a subsidy offered to those who wish to put up solar panels in their homes using domestic power systems. Additionally, adopting photovoltaic technology at home allows you to lower your monthly electricity expenses. Today in this blog we will talk all about what is the PM Surya Ghar Muft Bijli Yojana. How does it work? Who is eligible for this yojana and all the other things related to this scheme?
Cover Story - China's Investment Leader - Dr. Alyce SUmsthrill
In World Expo 2010 Shanghai – the most visited Expo in the World History
https://www.britannica.com/event/Expo-Shanghai-2010
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Creating and destroying b2c stakeholder relationships on Facebook
1. Creating and destroying b2c stakeholder relationships on Facebooka multiple case study on Finnish companies Euprera Congress 2011Leeds, UK, September 7th - 10th Salla-Maaria Laaksonen, PhD candidateCommunications Research Centre CRCUniversity of Helsinki Paper co-authored with MA Susanna Neiglick 8.9.2011 1 Faculty of Social Sciences / CommunicationsResearch Centre CRC
2. Background and research design Purpose: to study current practices of Finnish b2c organizations’ Facebook use in building stakeholder relationships Communicative means utilized by organization / stakeholders: strategies, functions and issues A framework for analyzing stakeholder relationships and corporate reputation in social media? Theoretical background: Hallidayan systemic-functional grammar (Halliday & Matthiessen 2004) PR strategies proposed in van Ruler (2004) Reputation categories (Weigelt & Camerer 1988; Mahon & Wartick 2003)
3. Reputation and PR on social media Reputation is a discursive and cumulative construction based on narratives, beliefs and evaluations The increased use of social media makes reputation formation a collective and communal process Social media makes multifocal communication more visible than before Platform for monitoring and communicating but especially for dialogue and engagement
4. Information strategy : providing information in order to help people form ideas, opinions and discussion. Persuasion strategy : aiming to create a favorable basis for future relationships with the stakeholders and to change their opinions and behavior. Consensus-building strategy : building bridges between the organization and the environment, e.g. to cover a mutual agreement Dialogue strategy : seeking consultation with the stakeholders, interactivity and sending informational messages on both sides. (van Ruler 2004) The communication GRID
6. Emotionality The level of public involvement in organizational affairs is changing: publics no longer only want to participate, they also show and express emotion (Luoma-Aho 2009) Hateholders : the mostmistrustingparticipants Faith-holders : the mostcommittedstakeholders “we have moved into a time of emotional publics, where feelings toward organizations range from love to hate, and the different stakeholders have several ways of showing their emotion and recruiting others to join in and comment on their feelings”(Luoma-Aho 2009, 1) Word-of-mouth: emotional content is being spread and is shared more likely both in offline and online social networks (see e.g. Berger & Milkman 2010, Hansen & al. 2011, Sweeney & al. 2005)
7. Method and data collection Explorative case study using the Facebook pages of four Finnish organizations The dataset under analysis was coded using ATLAS.ti and spans March 2011. It contains 142 wall posts of which organization-initiated were 69. In addition to qualitative study and category frequencies the interplay with different categories was studied using the Co-occurence Table Explorer tool provided by ATLAS.ti (their co-occurrence in all documents and a normalized coefficient of probability).
8. Facebook is a social networking service with over 500 million active users, 50% of which are daily visitors (via Facebook) Finland: 2 039 000 users (via Socialbakers), accounting for 45% of internet using population
10. VR (national railways) Least overall activity, also the least active initiator Most passive likers, hateholders Negative tone is present in the conversation …but VR knows how to show minimal interest!
11. Blue1 (airline) Mainly used for marketing & customer service Dialogic approach (through the issue) The importance of the issue at hand: travelling is a rather positively viewed topic in general
12. Yleisradio (publicbroadcastingservice) Yleisradio: easy and heavy linking due to the nature of the product Links to their online service initiate discussions on product reputation Most laid-back mode of answering and a lot of dialogue they clearly have code of adding the respondent name at the end Informational, non-marketing strategy utilized in connection to Fukushima accident
13. Valio (dairyproducts) Lots of product-related discussions the brand of “milk” Stakeholders and affiliates are present (tv shows, organizations) Using stakeholder reputation to create positive image & conversations Nuclear plant discussion commanded by Greenpeace Hateholders & faithholders can be found – relating to company or to an issue
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17. General conclusions Facebook pages are used more as a tool for customer service and marketing than as a tool for corporate communications or for actual b2c conversations Stakeholders are clearly willing to use the opportunities of interaction offered A key factor in creating conversations is the content and the topic Often the likers or criticizers were left chatting by themselves: the organization didn’t follow up with the discussion it initiated Most likes go the company initiated posts and marketing-related content Hateholders and faith-holders are present – but especially faith-holders are not addressed in any special ways by the organization What strategy is the most efficient?
Defines and evaluates the organizationboth on an individual and on a collectivelevel.…isborn and fostered in discourses……and is build and modified in communicative action within the publics.According todictionaries:Reputation is somethingtalkedabout, toldstoriesaboutItofteninvolvessomesort of evaluation of itsobjectAnd existswithin the publics, withothers(Aula & Heinonen 2002)Facebook and other social media services have increased the visibility of previously undetected multifocal communication, and also made it more frequent, thus changing the communicative environment in a way that requires a novel approach to organizational communication practices. We build on the view that Internet users and organizations meet within virtual arenas and that these encounters give meanings to the organization.We assume that in this new situation the organizations need to engage in bilateral communicative practices with their stakeholders.
One-way communication can be either informational or persuasive: either disseminating a flow of information and transmitting objective information or disseminating a flow of influence in a case where an attempt by a sender is made to produce a predefined attitudinal change in the receiver. Two-way communication can be either connotative or denotative: communication in this view is seen as an ongoing emotional process of co-creating meaning in a dialogic manner (dialogue) or as rational co-creation of new meaning (consensus-building). The two-by-two field depicting this approach Information strategy : providing information in order to help people form ideas, opinions and discussion. Persuasion strategy : the basis of advertising or propaganda, aiming to create a favorable basis for future relationships with the stakeholders and also targeted to change the opinions and behaviors of the receiver. Dialogue strategy : seeking consultation with the stakeholders, and is conducted by sending interactivity and informational messages on both sides. Consensus-building strategy : building bridges between the organization and the environment, and can be deployed when there are conflicting interest at stake, to cover a mutual agreement
a company as a totality can have multiple reputations: for example a good product reputation as a service provider but a bad corporate culture reputation as an employer reputations of the stakeholders are also involved, and that the issue at hand can affect the course of the conversation Thus, practitioners need to assess their reputation in relation with the issue and process at hand, and in relation to the stakeholders present
In order to trace the faithholders and hateholders in this study, we coded expressions of positive emotional content (e.g. laughing, smiling, positive locations and events, and commonly positively regarded things such as beautiful beaches). Respectively, negative content was categorized containing negatively perceived things (e.g. crying, moaning, screaming, disgusting objects, fighting or arguing).
In order to study the current practice of Finnish b2c organizations' Facebook use in building stakeholder relationships, we chose four different Finnish corporations’ Facebook pages as our data. We chose to study the Facebook pages of Valio, Blue1, VR and SuomenYleisradio (YLE). Our main focus was on b2c organizations, as we find that customer-centered marketing enabled by social media plays an especially prominent role within these companies. In addition, all of them are popular Facebook company pages as measured by the count of likersNotbyanymeansreliableorvalid in statisticalterms, sincethis is a case study, but an interestingqualitative/quantitativepeak to the practisesused
- FB page is notonly a staticpagefocusing on the organization and for one-waycommunication, it’s a powerfultool for dialogueThe organizationcanchoosewhether to opentheirwall for usercomments as well – all 4 orgheredidsothoughwehave no means to controlafterwardsifsomepostsweredeletedby the pageadministratorsEventheorists (such as Grunig) havetalkedabouttwo-waycommunicationalstrategiesalready in the 80s, it’sbeenonly the lastfewyearsthat the situationhasactuallychanged in practice.Differentways of interaction: liking, commenting, posting.
In order to study the current practice of Finnish b2c organizations' Facebook use in building stakeholder relationships, we chose four different Finnish corporations’ Facebook pages as our data. We chose to study the Facebook pages of Valio, Blue1, VR and SuomenYleisradio (YLE). Our main focus was on b2c organizations, as we find that customer-centered marketing enabled by social media plays an especially prominent role within these companies. In addition, all of them are popular Facebook company pages as measured by the count of likers (Finland FB pages most popular: Angry birds 7 million fans, next Nokia 4 million, then some bands.)Notbyanymeansreliableorvalid in statisticalterms, sincethis is a case study, but an interestingqualitative/quantitativepeak to the practisesusedValio has been actively promoting their presence in social media and their new social media strategy on 2010-2011. An issue regarding Valio’s connections with nuclear plant building in Finland has been lately brought up by ecological NGO’s, especially Greenpeace, and this has provoked a great deal of conversation on Valio’s social media sitesYle has been actively pursuing social media strategies since spring 2009. VR has a very difficult winter with lots of technical weather-related problems and that’s why it’s reputation has experienced a backlash
VR was the onlyoneusing the like-option to fan comments
Posting a lot of detailsabouttheirdestinations
Active social media strategy
- An issue regarding Valio’s connections with nuclear plant building in Finland has been lately brought up by ecological NGO’s, especially Greenpeace, and this has provoked a great deal of conversation on Valio’s social media sites
- Most likes go the company initiated posts and marketing-related content => might be becausefb doesn’t snow fan posts in newsfeed - The content of the posts and the topics have a great effect on the ensuing conversations (Blue1 & holiday vs. VR & inland commuting)