The document discusses smartphone usage in Australia based on several reports and surveys. It finds that 79% of mobile phones shipped in Australia are smartphones, and 65% of Australian smartphone owners use them daily to access the internet. Additionally, 98% access the internet from home using their smartphones even if they have desktop access, and 75% use their smartphones on the toilet. 51% of Australian smartphone owners search daily on their devices, and 49% use them to stay informed through news, blogs, and message boards. 41% of Americans use their phones to look up work, study, and health information. The document also briefly mentions mobile service surveys and getting staff perspectives on lessons learned to ensure equal access to resources.