This document discusses creating a safe environment for providing dangerous feedback at motorcycle safety training events. It outlines the challenges of having unknown stakeholders, multiple groups on the track at once, and a need for established rules and processes. The solution involved establishing common goals and rules, organizing participants into speed groups, using pair programming and feedback to iteratively and safely improve processes. Key aspects that make for a successful event include psychological safety, dependability, clear structure and goals, meaningful exercises, and a belief that the work impacts safety.

1. AGILE COACHING FOR DANGEROUS FEEDBACK
Platinum Sponsor:
Ove Lindström
ASSA ABLOY AB
@limestream

2. THIS IS ME! THIS IS ALSO ME!

3. 3
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connected to the building. Safety and security
in convenient and sustainable ways.

4. The global leader in door opening solutions
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6. WELCOME TO MY SUMMER
• > 75.000 MOTORCYCLISTS IN SWEDEN
• 21 LOCAL DISTRICTS
• > 400 LOCAL MOTORCYCLE CLUBS
• (NO, NOT HELLS ANGELS…)
• ~70 ADVANCED EDUCATIONS ON TRACKS
• ~ 200 BASIC EDUCATIONS ON GO-KART TRACKS,
PARKING SPACES, GRAVEL AND ROAD
• ~800 VOLUNTARY INSTRUCTORS AND OTHER
CREW MEMBERS
• OVER 15.000 EDUCATION DAYS/YEAR

7. THIS IS ME! THIS IS ALSO ME!

8. THE CHALLENGE

9. QUESTION
• WHAT MAKES A DAY AT WORK
AWSOME?

10. MY AWESOME DAY
• GOOD ATTITUDE
• NICE BEHAVIORS
• SAFE ENVIRONMENT
• INCREASED SKILLS
• BEST PRACTICES

11. THE CHALLENGE
• UNKNOWN AND MULTIPLE STAKEHOLDERS (AKA PARTICIPANTS)
• UNKNOWN JOURNEYS
• MULTIPLE OTHER GROUPS ON THE TRACK AT THE SAME TIME
• A TEAM THAT “JUST KEEP AN EYE ON US”.

12. SOLUTION??

13. A DAY AT THE RACE TRACK – THE ESTABLISHMENT

14. A DAY AT THE RACE TRACK – THE ESTABLISHMENT

15. A DAY AT THE RACE TRACK – THE ESTABLISHMENT

16. A DAY AT THE RACE TRACK – THE BACKLOG

18. EXPERIMENT!

19. PAIR PROGRAMMING

20. FEEDBACK

21. SAFE IMPROVEMENT
•80%

22. SPEED GROUPS
• ALL TEAMS ARE EQUAL
• NOT ALL TEAMS CAN DRIVE AT THE SAME SPEED
• FASTER GROUPS IS AN INSPIRATION

23. © MC-folket

26. FIVE KEYS TO A SUCCESSFUL DAY
1
• Psychological safety
• Can we take risks without feeling insecure or embarrassed?
2
• Dependability
• Can we count on each other to do high quality work on time?
3
• Structure & clarity
• Are goals, roles, and execution plans on our team clear?
4
• Meaning of exercise
• Are we working on something that is personally important for each of us?
5
• Impact of exercise
• Do we fundamentally believe that the work we’re doing matters?

27. https://rework.withgoogle.com/blog/five-keys-to-a-successful-google-team/

28. SUMMARY
• SAFE ENVIRONMENT TO BE AWESOME (AND FAIL)
• INCLUDING ENVIRONMENT
• COMMONLY AGREED RULES
• COMMON GOALS
• SHORT ITERATIONS
• AUTONOMY AND SELF ORGANIZING
• CONSTANT COMMUNICATION AND FEEDBACK
• EVERYONE IS PARTICIPATING AT THEIR LEVEL
• CONSTANT IMPROVEMENT
• ACTION PLAN IF SOMETHING GOES WRONG
• THE RIGHT SUPPORT ORGANIZATION

29. THANKS!
• @LIMESTREAM