Ted is a senior consultant with over 20 years of experience in Lean Six Sigma. He has led many process improvement transformations across multiple industries. Ted has a graduate degree in Mathematics from Tulane University and is a certified Change Manager and member of the Senior Examining Board for the Malcolm Baldrige National Quality Award. He has extensive experience coaching executives and teams to develop effective processes and implement continuous improvement strategies.

1. Professional Background and Education:
Ted is a senior consultant at Curtis Process Consulting. He works with executives and teams
across multiple industries to build ironclad processes for industry-leading thinking.
Ted has led many Lean Six Sigma transformations and has been directly involved with mentoring
and coaching at all levels of an organization. He has also developed several assessment
programs for executives and practitioners that are relevant and customized to uncover current
business issues leading to effective gap and root cause analysis.
Ted is an experienced Master Black Belt with over twenty years of experience in Lean Six Sigma
deployment and project work. A retired Coast Guard officer, he has a proven record of
exceptional leadership and of leveraging process improvement principles to identify and
implement solutions that eliminate waste, improve quality and reduce cost.
Ted graduated from Tulane University, New Orleans LA with a graduate degree in Mathematics
and Teaching. He is a certified Change Manager and a member of the Senior Examining Board
for the Malcolm Baldrige National Quality Award.
Select Client Experiences:
Leading Financial Services Company: Led the design, creation and
implementation of an enterprise-wide assessment program for more
than 250 critical business processes. Coached and mentored
countless process owners while advising leadership on the change
management required to integrate Continuous Improvement into a
“way of life”.
US Military: Led the operational deployment of Total Quality
Management and the Malcolm Baldrige National Quality Award
Criteria for an entire branch of the US Military. Coached and
mentored enterprise-wide process improvement projects, which
saved several million dollars, as well as helped shape the culture of
the organization to integrate Lean thinking.
Large Insurance Company: Program Manager and executive coach
for the design, development and implementation of the IT Capability
Maturity Model (CMM). Led multiple matrixed teams thru the
Change Management Strategy required to implement and internalize
a totally new framework for the enterprise IT Operations
organization.
Leading Government Contractor: Program Manager for division of 17
Quality Assurance Offices in 12 states supporting over $600MM in
government contract work. Responsible for and led multiple
initiatives to improve operations within key processes, which
translated to hard-dollar savings as well as improved customer
satisfaction and follow-on contracts.
Office of the White House: Responsible for coaching and consulting
Senior White House Administrative Offices thru the process
assessment and improvements required to support their Y2K
program. Worked with leaders to scope and prioritize projects to
minimize the probability of any Y2K event.
Functional Experience:
• Lean Six Sigma
• Process Improvement
• Operational Strategy
• Learning Programs
• Process Redesign
• Project Management
• Lean Transformation
• Leadership
• Voice of Customer
• Culture and Team Development
Select Industry Experience:
• Banking
• Consumer Products
• Federal Government
• Financial Services
• Healthcare
• CMM Implementation
• Manufacturing
• Military
• Baldrige Criteria
implementation
• Retail Products
• ITIL implementation
Ted Haenlein