Counselling and Discipline
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Counselling is presented as a preferable alternative to discipline for addressing workplace performance problems. It takes a less formal, more collaborative approach focused on understanding why issues occurred and helping employees resolve problems through open discussion and agreed-upon actions. The key features of counselling include keeping discussions confidential, making employees address unacceptable behavior, using counseling skills to explore solutions, and reconciling people rather than dividing them. The overall aim is to build trust and find win-win outcomes through counseling.
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Counselling and Discipline
- 1. 1 | MTL: The Professional Development Programme Counselling and Discipline COUNSELLING AND DISCIPLINE How to find a solution to people problems MTL: The Professional Development Programme
- 2. 2 | MTL: The Professional Development Programme Counselling and Discipline Attribution: All images are from sources where a Creative Commons license exists for commercial use. All icons are on subscription from thenounproject. All clipart is from free sources. The MTL Professional Development Programme is copyright of Manage Train Learn. Counselling and Discipline Introduction: The counselling approach to discipline is a way of dealing with performance problems which avoids the potentially hostile approach of disciplinary action. The aim of counselling is to look at why a problem has arisen, force the employee to face up to the problem, and help them take action to resolve the problem. In this topic, we'll look at 7 key features of the counselling approach.
- 3. 3 | MTL: The Professional Development Programme Counselling and Discipline Counselling, like coaching, is a way to help others perform 1. WHAT IS COUNSELLING? https://pixabay.com/en/office-two-people-business-team-1209640/ Counselling is the number one approach in the workplace for resolving people problems. These can be personal problems, such as home problems affecting work; help with career choices; how to get people back to work after sickness; and crises arousing out of life changes such as divorce and bereavement. The principles, skills, and approaches used in helping people with these issues can also be applied to dealing with low-level disciplinary problems.
- 4. 4 | MTL: The Professional Development Programme Counselling and Discipline 2. COUNSELLING AND DISCIPLINE https://www.flickr.com/photos/freestocks/33295518371/ Counselling is less formal than discipline Counselling is a relatively recent approach to dealing with workplace disciplinary problems. It is most effective when problems are caught early and people are able to make changes fairly painlessly. One of the key differences between counselling and discipline is the difference in tone. While discipline is formal, counselling allows for a more informal tone in which discussions can be off the record and kept confidential. Some organisations will use counselling to resolve every first-time case of discipline.
- 5. 5 | MTL: The Professional Development Programme Counselling and Discipline https://freerangestock.com/photos/41567/at-a-crossroads--decisions- and-choices-concept.html Counselling can give people options of how to change 3. WHAT COUNSELLING IS NOT Many people regard counselling as a soft response to discipline. This is only true if it is badly handled and allows people to get off lightly. In skilful counselling, employees are made to face up to unacceptable behaviour or performance. The focus is always on putting things right through employee action. Often, it will require some tough commitments and tough changes on the part of employees.
- 6. 6 | MTL: The Professional Development Programme Counselling and Discipline 4. WHEN COUNSELLING WORKS https://pixabay.com/en/police-fog-seaside-651504/ Counselling can throw light on the way ahead Not every situation will be suitable for counselling. A serious case of misconduct, for example, is unlikely to be appropriate for counselling. Counselling works best when the breach of discipline is minor, unexpected, and attitudinal. It is also appropriate when there is a clear reason for the breach of discipline and when the employee accepts the problem and wants help to move on.
- 7. 7 | MTL: The Professional Development Programme Counselling and Discipline https://pixabay.com/en/beach-beira-mar-mar-steps-sky-203527/ Take one step of counselling at a time 5. THE FIVE STAGES OF COUNSELLING There are five stages in a classic disciplinary counselling session. They are: a. contracting, ie outlining what you expect to do during the session b. exploring, which means looking at the facts c. challenging, ie spelling out the gap between current and desired performance d. solutions, which means closing the gap e. agreement, ie summarising the action the employee will take.
- 8. 8 | MTL: The Professional Development Programme Counselling and Discipline 6. COUNSELLING SKILLS https://freerangestock.com/photos/74491/career-advancement-- competition-among-coworkers--concept.html Counselling produces win-win solutions The skills of the counselling manager are those of person-centred therapy. This means working with people to help them explore options for change. These skills include building trust and understanding; creating a safe climate; making assertive and challenging points about standards, rules, and targets; patient exploration of issues, active listening, sensible questions, and open communication; action based on win-win solutions.
- 9. 9 | MTL: The Professional Development Programme Counselling and Discipline https://freerangestock.com/photos/40347/handshake--business-deal- concept.html Counselling brings people together; discipline divides them 7. RECONCILING NOT DIVIDING Disciplinary processes are by their very nature divisive while counselling ones are healing. Here are 3 other differences : a. where discipline creates suspicion, counselling creates trust b. where discipline assumes people work better if threatened, counselling assumes people work better if helped c. where discipline encourages accusation counselling explores what can be done.
- 10. 10 | MTL: The Professional Development Programme Counselling and Discipline This has been a Slide Topic from Manage Train Learn AFinal Word There is no guarantee that counselling will always succeed in disciplinary cases. However, compared to the punitive approach of discipline, it has many more positives in it than negatives. And when it works, not only will you have avoided the need for discipline, you will have solved the problem and created a new kind of relationship with your employee.