The document outlines the steps in the controlling process: 1) Establishing standards of performance - setting targets and goals that employees and departments need to achieve. 2) Measuring actual performance - collecting data on what was actually achieved. 3) Comparing actual performance with standards - analyzing any deviations between the targets and actual results. 4) Taking corrective action - addressing any deviations by determining their causes and taking steps to align actual performance with standards.

1. By
ABHISHIKTH SANDEEP ABRAHAM
M.Phil, M.Com, MA(Pub.Rel & Journl), MBA (HR),B.Ed, BCJ,
ICWAI(I), PGDT, PGDCMP, Dip.Tax, CDT, UGC-NET,APSLET,
(PhD),UGC-MAN Research Fellow Awardee in Devp. Studies

2. Contd……
STEPS
STEPS IN CONTROLLING PROCESS

3. Contd……
Contd. from previous slide

4. Contd..from previous slide

5. SOURCE: NCERT business Studies ,class 12 Text book

6. RECAPITULATION
Source: Business Studies-Class 12,
CBSE.
R.K.Singla. VK Publications

7. 1. Explain the steps in the controlling process. ( 5 marks)
2. Define deviation. (1 mark)
3. ____ types of goals are not quantifiable. (1 mark)
4. If an organization’s actions are not in consonance with plans, managers should take
____ action immediately. (1 mark)
5. Seeking customer feedback is one way of comparing _____ with ultimate goals and
standards (1 mark)
6. One way of reducing ____________ from employees is for managers to include
employees while setting standards and making plans. (1 mark)
Abhishikth Sandeep .A.