An overview of where embedded continuous learning is going in a corporate environment. This presentation was made at the Greater Cincinnati chapter of ATD in October 2018

1. CONTINUOUS LEARNING
USING TECHNOLOGY TO EMBED
LEARNING IN WORK

2. AGENDA
• Modern Learning Myths & Impact on Work L&D Approaches
• From Instructional Design to Experience Design
• Changing Linear Approaches to be Continuous
• Experiential Learning Processes + New technologies
• How Continuous Learning Leads to Behavior Change
• Small Steps You Can Take NOW

3. COMMON
LEARNING
MYTHS People are either dominantly analytical (and left brained)
OR more creative (and right brained).
#1

4. COMMON
LEARNING
MYTHS After early childhood the trajectory of human development is
deemed to be more or less fixed.
#2

5. COMMON
LEARNING
MYTHS Best learning occurs in an isolated environment where people
are removed from their day to day concerns (work)
#3

6. 44%
URGENT
84%
TOP
PRIORITY
NEED IMPROVED
ORGANIZATIONAL LEARNING

7. DELIVERY
APPROACHES
EFFECTIVENESS OF TRAINING
BY TYPE
0
25
50
75
100
REPEATED&
PERFORMED
REPEATED
SAW&HEARD
SAW
HEARD
READ

8. POST-DELIVERY
RETENTION
HOW DO WE REINFORCE
THESE CONCEPTS?

9. POST-DELIVERY
RETENTION
number of key actions taken (of 50)

10. SHIFTING
APPROACH
0
25
50
75
100
77%
53%
32%
2009 2012 2015
INSTRUCTOR LEAD TRAINING
VIRTUAL INSTRUCTOR LEAD
TRAINING
ONLINE SELF - STUDY
ON THE JOB
COLLABORATION

11. OPPORTUNITIES &
INEFFICIENCIES
OPPORTUNITY
INEFFICIENCY

12. INSTRUCTIONAL VS
EXPERIENCE DESIGN
‣ “Learning departments need to reorient from what they’re trying
to teach to where these things show up in the work.”
~ Harvard Business Review
‣ “The central idea — shifting from instructional design to
experience design — is profound and important. In today’s
always-on, distracting work environment, people simply don’t
take the time to learn unless it feels relevant and it’s
embedded in the work.
~ Josh Bersin, Deloitte

13. INSTRUCTIONAL VS
EXPERIENCE DESIGN
1.Understanding the Problem
2.Data / Experience to support Requirements
3.Define Learning Approach
4.Iterative Feedback and Adjustment
5.Operationalize

14. INSTRUCTIONAL VS EXPERIENCE
DESIGN - CASE STUDY

15. LINEAR VS CONTINUOUS
HAVE TRADITIONALLY THOUGHT OF CAREER PATHS AS
LINEAR, BUT HOW EMPLOYEES SEE CAREER PATHS
TODAY IS ANYTHING BUT LINEAR

16. LINEAR VS CONTINUOUS
HAVE TRADITIONALLY THOUGHT OF PERFORMANCE
MANAGEMENT AS LINEAR, BUT HOW EMPLOYEES
WANT FEEDBACK IS CONTINUOUS

17. LINEAR VS CONTINUOUS
CASE STUDY - REDDIT
PERFORMANCE CONVERSATIONS
WERE INEFFECTIVE, OFTEN
BECAUSE PAY GOT IN THE WAY
SEPARATED PAY & PERFORMANCE
WENT TO LIGHTWEIGHT, STRUCTURED
CONVERSATIONS

18. TECHNOLOGY TO ENABLE
EMBEDDED LEARNING
AUGMENTED
REALITY
GAMIFICATION
ARTIFICIAL
INTELLIGENCE
MOBILE
TECHNOLOGIES

19. SUCCESS FACTORS
CONTEXTUAL
SOCIAL
EMBEDDED
1
CONTEXTUAL
2
SOCIAL
3
EMBEDDED

20. NON-TECHNICAL APPROACHES
MENTORING
STRETCH
ASSIGNMENTS

21. NON-TECHNICAL APPROACHES
APPRENTICESHIPS

22. CLOVERLEAF EXAMPLE

23. darrin@cloverleaf.me
@cloverleafme
QUESTIONS?