Content as Connection
Hilary Marsh
Content Company
h"ps://www.flickr.com/photos/olegshpyrko/7275227208/
Photo: h"p://www.aikenstandard.com/ar>cle/20160704/AIK0101/160709797
Content
producer
Content
Content
consumer
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Our organizations are in the
content business
We create content all day,
but don’t know it
h"p://www.steptwo.com.au/award-winner/lakewood-high-school-crea>ng-the-intranet-experts-of-the-future/
h"p://gregoiremichaud.com/2013/07/peach-and-rosemary-roux-buns/
2015 2015 2016 2016 2016 2016 2017 2017 2017 2017
Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 2014 2015 2016 2017
U.S. Economy
Annual Growth Rate
Real GDP 2.0 1.4 1.1 2.3 2.4 2.2 2.1 2.1 2.1 2.0 2.4 2.4 1.9 2.2
Nonfarm Payroll Employment 1.9 2.0 1.9 1.3 1.3 1.1 1.0 0.9 0.7 0.7 1.9 2.1 1.6 1.8
Consumer Prices 1.4 0.8 -0.3 2.5 3.2 2.8 2.7 2.5 2.5 2.8 1.6 0.1 1.4 2.7
Consumer Confidence 98 96 96 95 102 98 98 100 106 105 87 98 99 102
Percent
Unemployment 5.2 5.0 4.9 4.9 4.9 4.8 4.8 4.7 4.7 4.6 6.2 5.3 4.9 4.7
Interest Rates, Percent
Fed Funds Rate 0.1 0.2 0.4 0.4 0.4 0.4 0.6 0.7 0.9 0.9 0.1 0.1 0.4 0.8
3-Month T-Bill Rate 0.0 0.1 0.3 0.3 0.3 0.4 0.6 0.8 1.0 1.1 0.0 0.1 0.3 0.9
Prime Rate 3.3 3.3 3.5 3.5 3.5 3.5 3.5 3.8 3.8 4.0 3.3 3.3 3.5 3.8
Corporate Aaa Bond Yield 4.1 4.0 3.9 3.6 3.4 3.5 3.7 3.9 4.1 4.3 4.2 3.9 3.6 4.0
10-Year Government Bond 2.2 2.2 1.9 1.8 1.7 1.8 2.0 2.2 2.4 2.6 2.5 2.1 1.8 2.3
30-Year Government Bond 3.0 3.0 2.7 2.6 2.4 2.5 2.7 2.9 3.1 3.3 3.3 2.8 2.5 3.0
Mortgage Rates, percent
30-Year Fixed Rate 4.0 3.9 3.7 3.6 3.6 3.7 3.8 4.0 4.2 4.4 4.2 3.9 3.7 4.1
5/1-Year Hyrbrid Adjustable 2.9 3.0 2.9 2.8 2.8 2.9 3.0 3.0 3.1 3.2 3.0 2.9 2.9 3.1
Housing Indicators
Thousands
Existing Home Sales* 5403 5200 5300 5503 5556 5388 5404 5636 5593 5497 4940 5250 5437 5533
New Single-Family Sales 487 508 529 579 540 564 587 615 595 623 437 501 545 604
Housing Starts 1156 1135 1151 1160 1264 1284 1255 1246 1314 1350 1003 1112 1214 1291
Single-Family Units 745 755 790 762 842 838 858 848 900 908 648 715 808 879
Multifamily Units 411 380 361 397 422 445 397 397 414 441 355 397 407 413
Percent Change -- Year Ago
Existing Home Sales 8.2 2.3 5.0 4.2 2.8 3.6 2.0 2.4 0.7 2.0 -2.9 6.3 3.6 1.8
New Single-Family Sales 10.9 7.9 1.6 17.4 11.0 11.0 10.9 6.3 10.2 10.5 1.9 14.6 8.8 10.8
Housing Starts 13.0 7.4 16.8 0.3 9.3 13.2 9.0 7.4 4.0 5.1 8.5 10.8 9.2 6.3
Single-Family Units 14.6 8.0 22.9 7.6 13.1 11.0 8.6 11.2 6.9 8.4 4.9 10.3 13.0 8.8
Multifamily Units 10.3 6.3 5.2 -11.2 2.6 17.2 10.0 -0.1 -1.9 -0.9 15.7 11.8 2.5 1.5
Median Home Prices
Thousands of Dollars
Existing Home Prices 227.3 220.8 215.8 239.2 238.2 230.4 223.7 247.1 245.5 237.3 208.3 222.4 231.1 238.6
New Home Prices 301.3 304.9 304.6 305.2 305.2 300.9 312.1 314.9 297.4 308.4 282.8 296.4 309.5 317.5
Percent Change -- Year Ago
Existing Home Prices 5.1 6.3 6.1 4.9 4.8 4.4 3.7 3.3 3.1 3.0 5.7 6.8 3.9 3.2
New Home Prices 8.4 1.2 3.9 5.3 1.3 -1.3 2.5 3.2 -2.6 2.5 5.2 4.8 4.4 2.6
Housing Affordability Index 159 166 172 164 165 169 173 154 152 155 166 164 167 159
Quarterly figures are seasonally adjusted annual rates
* Existing home sales of single-family homes and condo/coops; ** billion dollars
U.S. Economic Outlook: August 2016
Annual
History Forecast History Forecast
Content is the way our work is
manifested in the world
Put another way,
Content is the way our
organizations connect with our
audiences
What does our audience want
that we offer?
The consumer owns the
process!
Are we delivering it so its value
is obvious?
How to make our content
better?
Connect with your
audience.
©	John	Lawrence:	h"p://www.dailymail.co.uk/femail/ar>cle-1222014/Is-wind-wine-turning-alcoholic-like-frazzled-mothers.html
h"p://intelligen"ravel.na>onalgeographic.com/2012/11/26/how-to-survive-a-long-flight/	-	(Photograph	by	Jetstar	Airways,	Flickr)
h"p://www.jeremygreen.n
a-li"le-collec>on-of-smart-homehome-automa>o
o-senior-technology-confu
It’s never “everyone”
What do they watch on TV?
What keeps them up at night?
What do they do for fun?
Make sure your
content shows that
you know them
Facts
Emotion/Package/Context
Voice and tone
Power external connection
with internal connection
h"ps://datafloq.com/read/5-ways-apache-spark-dras>cally-improves-business/1191
50
Old thinking
Staff department
Content
Audience
Staff department
Content
Audience
Staff department
Content
Audience
Staff department
Content
Audience
Organization: Programs, offerings
Audience
Content
Audience Audience Audience
New thinking
Your content
is an
ecosystem
Advocacy
effort
Course
Product
Magazine
article
E-newsletter
item
Webinar	
Infographic
Event
session
55	
Topic
Website
E-newsletter
Publications
Conferences
Twitter
Facebook	
Blogs
LinkedIn
Pinterest
Community
56	
Your
org
How to do this
• Complementary skillsets
• Context
• Trust
• Collaboration
• Editorial calendar
You can
create
positive
change
h"p://www.utdallas.edu/news/2013/10/11-26711_Scenes-from-Oozeball-2013-Students-Make-Memories-i_story-wide.html	
It doesn’t
have to be
difficult
“Businesses are just a bunch of
humans working together.”
—Adam Menter, Learning Strategist, Autodesk
(from Liminal Thinking by Dave Gray)
Breathe.
Liste
n.
Understand.
#WOCinTech	Chat
Powerful phrase #1:
You’re right
Add
perspective.
Changing stories can change
reality
Help them
succeed.
h"p://www.success.com/ar>cle/if-you-want-to-win-help-others-win-first
Powerful phrase #2:
Let me show you how
Learn
Remember
Do
Image	from	Liminal	Thinking	by	Dave	Gray
Redefine success
Invite experimentation
Content strategy is an HR issue
76
Thank you
@hilarymarsh

Content as Connection