Consumer Consultants at ReGen
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2017 VAADA Conference presentation by Marieke and Garry (ReGen Consumer Consultants) on the range of consumer participation activities available to people who use ReGen's services and the particular roles of Consumer Consultants.
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Consumer Consultants at ReGen
- 3. UnitingCare ReGen UnitingCare ReGen is the leading alcohol and other drug (AoD) treatment and education agency of UnitingCare Victoria and Tasmania. ReGen is a not-for-profit agency, which has over 40 years experience delivering a comprehensive range of AoD services to the community.
- 4. • UnitingCare ReGen is committed to the • advancement of Consumer Participation practice. • Consumer Consultant’s input is expanding into more areas of ReGen • ReGen values and proves its worth when building client’s confidence in it’s model.
- 5. Why Become a Consumer Consultant? • Give back • Communicate own ideas • Bringing what works for you to the table • Have input
- 6. How Do you Become a Consumer Consultant at ReGen? • Two days of ReGen Consumer Participation Training • Recruitment process involves meeting with a Consumer Consultant and the Consumer Participation Facilitator
- 8. All Consumer Consultants are Members of the Consumer Consultant Meeting Group
- 9. Terms of Reference • To provide a forum for Consumer Consultants • For this forum to evolve with organisational change and with the needs of the group membership • To enable an opportunity to discuss any challenges or achievements • Communication of new ideas and suggestions. • To assist with facilitating the advancement and sustainability of Consumer Participation practice at ReGen • To comment on policy and procedure
- 11. What Happens in the Consumer Consultant Meeting • Report of activities such of working groups and leadership groups • Report on presentation activities in the Catalyst program • Discussion of issues for ReGen Clinical Governance • Comment on publications and policies
- 12. Our Meeting Experience Advantages and Challenges
- 13. Catalyst Programs Presentations How we use lived-experience in the Catalyst program.
- 14. Advantages and Challenges Catalyst Programs Presentations
- 15. Role of Consumer Participation Facilitator Recruit, train and mentor Consumer Consultants Provide necessary administration Coordinate activities.
- 16. How it Works Effectively Organisational Commitment Financial Commitment Staff Commitment Engaging at all levels for consumers Non-tokenistic inclusion
- 17. Training Opportunities that are offered: • First Aid • AoD Competencies • Group Facilitation Skills • Overdose Prevention • Consumer Participation • Equal Opportunity and Child Safety
- 18. The Reason Why We’re Here Publication of ReGen’s Model of Consumer Participation
- 19. Thank You
Editor's Notes
- Introductions can include: How long I have been a Consumer Consultant What programs used at ReGen Presentations in Catalyst Torque (info sessions , beginning of Catalyst, end of Catalyst, Pre-planning, What’s next Consumer Consultant Meeting Group Consumer Participation Leadership Group Working Groups All of staff Recruitment Peer support group
- Training gives you a broader view of the organisations in the sector because there are outside speakers Gives you an idea of how widespread the problem is. Understand the importance of Consumer Participation to their role. Recruitment Process Consumers are given the opportunity to prepare for the interview. All people are given talking notes. Marieke: You are put at ease about the process. I didn’t feel like I was being under pressure. I thought it was an honest process. Gary: I wasn’t comfortable as in small interviews as I am not sure that I am saying what I believe or what people want to hear.
- Steering Committees for Catalyst and Torque, (planning) Harm Reduction Smoking Care Working Group (policy) Policy documents presented in the Consumer Consultant Meeting Focus group for the quality accreditation. Involved in the preparation of funding submissions Publications Media: at every stage people are briefed and encourage to pull out any stage. Development of Script for staff when communicating, rights, complaints and feedback. This project came from actions developed in response to feedback from the Client Satisfaction Survey. Family Inclusive Practice Torque Steering Committe
- There has been some difficulties with the names of roles. We do have Consumer Participants, but they are not a part of the meeting group. Meeting group is a structure meeting that happens every 6 weeks with a chair and a quorum Make decisions on issues to present at the Leadership Meeting and goes up to Clinical governance.
- We get to express our individual thoughts and opinions It is a diverse group. Different age groups, ethnicity , different history, arrived at this point from different places Commitment of the group is a challenge Bureaucracy is a challenge. Your opinion is valued discussed.
- Facilitator will explain purpose of session and what will happen Consumer Consultant will introduce themselves and how what program/when they participated in the program Facilitator may ask Consumer Consultant how program benefited them and what they took from it. Facilitator may ask Consumer Consultant what things were important to them to consider as progressed through the six weeks? What was important for you to consider when thinking about what they wanted to achieve? Facilitator may ask Consumer Consultant to reflect on what changes they noticed in themselves post program and what they still carry with from program learnings Facilitator may ask group the below questions- “What do you want to draw on from the experience of these Consumer Consultants?” (? to group) “What did you get out of this conversation?” (this may open up a number of questions from the group
- Gives me an understanding of other people’s view points, problems, difficulties, the wider scope of AoD problem. The power to be able to use your experience to help someone or to reassure somebody. Dealing with Vulnerable people which could be triggers. Disclosure of past experience which can be traumatic. If you are not getting a response from the group you may feel inadequate.
- Receptionist knows your name All people say hello from the CEO to the rest of the staff.,