Staff & Consumer Social Media Practice: Findings & Next Steps (30 Nov 2016)
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Presentation for ReGen General Staff Meeting on findings of recent social media practice by staff and consumers
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Staff & Consumer Social Media Practice: Findings & Next Steps (30 Nov 2016)
- 1. Staff & Consumer Social Media Practice: Findings & Next Steps ReGen General Staff Meeting 30/11/16
- 2. Key findings • 31 respondents • Access problems at Curran Place Findings • Privacy is important • Good awareness of appropriate safe practice strategies • Negative experiences rare (but significant) • Agency systems used to manage online contacts
- 3. Do you currently use social media?
- 4. Which platforms do you use?
- 5. Which platform do you use the most?
- 6. Which platforms have you stopped using?
- 7. Why did you stop?
- 8. No longer use any SM: Why?
- 9. No use: Has a client’s social media use been raised as an issue?
- 10. Do you try to keep your work & private life separate on SM?
- 11. Reasons for keeping things separate?
- 12. Negative experience: Did this relate to your work?
- 13. Strategies used to maintain privacy
- 14. Have been contacted by clients on social media
- 15. What was your experience of the contact like?
- 16. How dealt with unwanted contact?
- 17. How would you deal with future contact?
- 18. Consumer workshop: key issues • Importance of privacy (and informed decision making) for consumers and staff • Positives and negatives associated with social media use • Importance of understanding that social media platforms’ privacy settings change often – need for regular review. • Need for ReGen to integrate social media use within its clinical services (where appropriate)
- 19. Consumer workshop: SM use + & - Reasons for use: • Education, entertainment, recovery resources, making/maintaining positive connections Negatives: • Too time consuming, unwanted contacts • Privacy breaches e.g. stalking • Triggers – jealousy/depression, memories • Public disputes/misunderstandings
- 20. Issues for consideration • Need for considered response to client contact (clinical judgement; how would ‘block’ be viewed?) • Consider clients’ SM use when assessing potential risk, determining goals/actions & reviewing progress • Understand impacts of individual/agency SM practice on others’ privacy e.g. oTagging oHashtags oFB page vs profile
- 21. Next steps • Review SM policy & develop practice guideline • Teams to consider how to include SM discussions within clinical practice • Develop safe practice resource for consumers • Opportunities for peer-led SM training for consumers • Ongoing monitoring of patterns of interaction with ReGen accounts & review of agency practice • 2017 – AOD sector & consumer surveys
Editor's Notes
- Important to note that people who had negative experiences were still using SM, but had adapted their practice.
- Again, not because of negative experiences.
- Both Yes answers saw it as a negative: all consuming or distracting from treatment/recovery
- Note: clients are not the only source of unwanted contact
- Comments: limit work related contacts on FB, mainly read others posts, don’t post often, don’t interact with work related accounts
- Don’t like clients contacting via work ‘tags’ Client struggled with boundaries. Explained ReGen’s SM policy but client persisted (also made ongoing contact by phone) –redirected back to current worker. Unfollowed ReGen FB page. Unwanted contact also made by personal connections, not only clients.
- Comments:1. ignored it; 2. ignored, blocked client, unfollowed ReGen page, informed supervisor; 3. Advised client to contact Intake
- Most comments involved some sort of direct response (based on clinical judgement), referring to ReGen policies and/or directing client to appropriate comms channels. A couple indicated they would block/ignore without responding directly to client.