SlideShare a Scribd company logo
1
Pierre Poiret
Sarah Quillien
Flore Vallet
MARKETING 650: CONSUMER BEHAVIOR
PROJECT PART 2
Ravi Vaghanani
Devaiah Adengada
Ganapathy
SUMMARY
22
Who is our target segment?
Review: Target Segment
To learn more about the target segment
We have the solution !
Which goal are they struggling to attain?
Review: Unmet goals
To overcome the main consumer barriers
Key features
To stick reach, keep and grow the
customer base
The consumer experience
To appeal
A striking communication
3
4,900 International
students
10% of the total Texas
A&M students
GOAL
Achievement
Fulfillment
Self esteem
THEY CARE ABOUT
Making the most of their
exchange
Looking for the most
convenient
solution
Don’t wanna be burdened
by logistical issues
Epicurean behavior
to
Maximize their
pleasure
OUR TARGET SEGMENT: THE INTERNATIONAL STUDENT
COMMUNITY
INTERNATIONAL STUDENTS IN COLLEGE
STATION STRUGGLE TO GO TO THE
SUPERMARKET
ALTERNATIVES
AN UNMET GOAL
5
I have
a car
I’m willing to
help the
international
students
But I have some
concerns and
expectations
Good means to
socialize
Helping is
rewarding
Conveniency?
THE U.S. STUDENTS COMMUNITY
Price ?
Guarantees
for
security?
OUR SOLUTION
REASONS TO USE
IT’S FUN !
MAKE NEW
FRIENDS
RIDESHARING
WITH
CONFIDENCE:
TRUST AND
SAFETY
DRIVERS:
EASILY CUT
YOUR
MONITORING
COSTS AND
SAVE BIG $
PASSENGERS:
GET AN EASY
WAY TO
REACH
GROCERY
STORES
HOW DOES IT WORKS?
11.520KConnect via Howdy Portal
Pay (or not) 4
3
You are connected to the nearest driver
available, according to the program you
choose
finds your position thanks
to the GPS function of your phone 2
CONVENIENCE
3 PROGRAMS
Name Name Name
PRICE
FRINGE BENEFITS
FREE RIDER
WAY TO PAY!
THE DRIVER
Name: Jennifer K., Experienced
Number of trips published: 12
Registered on: 23 Dec 2015
Preferences: WalMart
Estimated time: 30-45 mn
ratings – 100% postive ratings
Mobile: +1 3XX XXX XXXX
Send a message
THE CAR
FORD MONDEO
Comfort
Plate XXxxxxXX
DRIVE SAFE
The community SELF-
MODERATES
Using PROFILES AND
RATINGS to evaluate members and
vet those that do not respect THE
SPIRIT OF POSITIVE
COMMUNITY
COLLABORATIONRATE YOUR
MEMBERS IDENTITIES
ARE AUTHENTIC
Using the TAMU CUSTOMIZED
NETWORK, TAMU NEtID required
PHONE NUMBERS and EMAILS are
both verified
A FACEBOOK CONNECT so
members can link their profile to their
existing social network
TEXAS A&M UNIVERSITY
NetID
TRUST AND SAFETY
FOCUS ON THE CONSUMER EXPERIENCE
STATUS IS KEY … 5 Experience levels
REFERRAL AND REWARDING
STRATEGY First free ride !
Newcomer Intermediate Experienced Expert Ambassador
Verified UIN,
email and
phone
WELCOME !
% of positive
ratings
received >60% >70% >80% >90%
# of positive
ratings
received 1 rating 3 ratings 6 ratings 12 ratings
Seniority 1 month 3 months 6 months 12 months
+
A STRIKING COMMUNICATION CAMPAIGN
#ADOPTANINTERNATIONAL
A STRIKING COMMUNICATION CAMPAIGN
Although we think that decision-making about brands depends
strongly on functional benefits, it all comes down to one question:
HOW WILL THIS MAKE ME FEEL?
QUESTIONS?

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Consumer Behavior Analysis - Project Part 2

  • 1. 1 Pierre Poiret Sarah Quillien Flore Vallet MARKETING 650: CONSUMER BEHAVIOR PROJECT PART 2 Ravi Vaghanani Devaiah Adengada Ganapathy
  • 2. SUMMARY 22 Who is our target segment? Review: Target Segment To learn more about the target segment We have the solution ! Which goal are they struggling to attain? Review: Unmet goals To overcome the main consumer barriers Key features To stick reach, keep and grow the customer base The consumer experience To appeal A striking communication
  • 3. 3 4,900 International students 10% of the total Texas A&M students GOAL Achievement Fulfillment Self esteem THEY CARE ABOUT Making the most of their exchange Looking for the most convenient solution Don’t wanna be burdened by logistical issues Epicurean behavior to Maximize their pleasure OUR TARGET SEGMENT: THE INTERNATIONAL STUDENT COMMUNITY
  • 4. INTERNATIONAL STUDENTS IN COLLEGE STATION STRUGGLE TO GO TO THE SUPERMARKET ALTERNATIVES AN UNMET GOAL
  • 5. 5 I have a car I’m willing to help the international students But I have some concerns and expectations Good means to socialize Helping is rewarding Conveniency? THE U.S. STUDENTS COMMUNITY Price ? Guarantees for security?
  • 7. REASONS TO USE IT’S FUN ! MAKE NEW FRIENDS RIDESHARING WITH CONFIDENCE: TRUST AND SAFETY DRIVERS: EASILY CUT YOUR MONITORING COSTS AND SAVE BIG $ PASSENGERS: GET AN EASY WAY TO REACH GROCERY STORES
  • 8. HOW DOES IT WORKS? 11.520KConnect via Howdy Portal Pay (or not) 4 3 You are connected to the nearest driver available, according to the program you choose finds your position thanks to the GPS function of your phone 2 CONVENIENCE
  • 9. 3 PROGRAMS Name Name Name PRICE FRINGE BENEFITS FREE RIDER WAY TO PAY!
  • 10. THE DRIVER Name: Jennifer K., Experienced Number of trips published: 12 Registered on: 23 Dec 2015 Preferences: WalMart Estimated time: 30-45 mn ratings – 100% postive ratings Mobile: +1 3XX XXX XXXX Send a message THE CAR FORD MONDEO Comfort Plate XXxxxxXX
  • 11. DRIVE SAFE The community SELF- MODERATES Using PROFILES AND RATINGS to evaluate members and vet those that do not respect THE SPIRIT OF POSITIVE COMMUNITY COLLABORATIONRATE YOUR MEMBERS IDENTITIES ARE AUTHENTIC Using the TAMU CUSTOMIZED NETWORK, TAMU NEtID required PHONE NUMBERS and EMAILS are both verified A FACEBOOK CONNECT so members can link their profile to their existing social network TEXAS A&M UNIVERSITY NetID TRUST AND SAFETY
  • 12. FOCUS ON THE CONSUMER EXPERIENCE STATUS IS KEY … 5 Experience levels REFERRAL AND REWARDING STRATEGY First free ride ! Newcomer Intermediate Experienced Expert Ambassador Verified UIN, email and phone WELCOME ! % of positive ratings received >60% >70% >80% >90% # of positive ratings received 1 rating 3 ratings 6 ratings 12 ratings Seniority 1 month 3 months 6 months 12 months +
  • 13. A STRIKING COMMUNICATION CAMPAIGN #ADOPTANINTERNATIONAL
  • 15. Although we think that decision-making about brands depends strongly on functional benefits, it all comes down to one question: HOW WILL THIS MAKE ME FEEL?

Editor's Notes

  1. Mettre des informations, app page profil
  2. We run the risk that the US community still remains low involved. Why should US students do that? Low motivation, not receptive to rational arguments (about a cost saving, environmentally friendly solution) Our solution: employing buzz marketing, trying to affect emotional appeals, and making our product more appealing to the US community Using Texas A&M football players as ambassaders, here they are great influencers. If they accept to play the game, students may be more prompt to mimic them and use the app.
  3. We run the risk that the US community still remains low involved. Why should US students do that? Low motivation, not receptive to rational arguments (about a cost saving, environmentally friendly solution) Our solution: employing buzz marketing, trying to affect emotional appeals, and making our product more appealing to the US community Using Texas A&M football players as ambassaders, here they are great influencers. If they accept to play the game, students may be more prompt to mimic them and use the app.
  4. We run the risk that the US community still remains low involved. Why should US students do that? Low motivation, not receptive to rational arguments (about a cost saving, environmentally friendly solution) Our solution: employing buzz marketing, trying to affect emotional appeals, and making our product more appealing to the US community Using Texas A&M football players as ambassaders, here they are great influencers. If they accept to play the game, students may be more prompt to mimic them and use the app.